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The role of L&D in supporting change and transformation programmes
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The role of L&D in supporting change and transformation programmes

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Find out more about courses and tips, including Managing a Changing Environment, Business Transformation Courses and Change Management courses with Thales Training & Consultancy.

Find out more about courses and tips, including Managing a Changing Environment, Business Transformation Courses and Change Management courses with Thales Training & Consultancy.

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  • 1. The Role of L&D inSupporting Change andTransformation ProgrammesDale Kirk – Principal ConsultantStand 182
  • 2. Thales Group – Global Reach 60,000 8,000 Defence, employees Employees Engineering world wide in UK & Services ThalesEngineers and Multiple TrainingTechnologists Locations & Consultancy Brand Thales Global An University expanding University network company
  • 3. Product Areas Roll-Outs• Management & Leadership Consultancy• IT / Business Systems Bespoke• Project Management• Systems Engineering Public
  • 4. What we will cover• L&D professionals as a business partner• Developing networks and identifying stakeholders• Strategies and methods to support the business through transformation• Working with lessons learned
  • 5. Setting the SceneWhat is Change v What is Transformation Change Transformation • Transactional • Revolutionary • Adapting • Fundamental • Doing more / less • Leadership culture • Reversible • Strategy & mission • E.g. policies, skills • No going back!
  • 6. Some of the challenges people face…• Effects not considered• Underestimated complexity• Lack of leadership and support• Budget and resources• L&D involved too late• Communication lacking• Resistance• L&D survival amid restraints
  • 7. Historical Role of L&D• TNA, L&D design and delivery• Organising interventions• Procurement• Evaluation• Communication spokesperson• Reporting and recording• Transactional service provision• Typically for middle managers and team members
  • 8. Becoming an L&D Business PartnerBusiness Partner: one who works to createvalue for employees, customers,shareholders, communities and management(Ulrich and Brockbank)• Closer leadership relationships• Support and challenge• Provide strategic input• Add sustainable value• Learning expertise in change• Be a collaborator (HR/OD +?)• Link with L&D delivery e.g. LMS/Transactional team
  • 9. Networks and Stakeholders Senior Leaders Guiding Employees Team Line ProjectManagement Sponsor L&D Other L&D Consultants Suppliers OD HRBPs
  • 10. Strategies - Behaviours• Taking a helicopter view• Acting as the „glue‟• Bridging the gaps between people and process• Reinforcing ownership and gaining compliance• Challenging employees to take responsibility
  • 11. Methods - Activities• Designing new or updated competencies• Interventions beyond courses – Workshops, Coaching, Learning sets• Answering questions - “what do I do differently tomorrow”• Working to prioritise the budgets!• Trusting your outsourced L&D partner
  • 12. How you measure success…• Realisation of benefits • “What are we expecting?" • “Did we get what we expected?" • Kirkpatrick model• Less problems and mistakes• Career progression• Engagement• Behavioural change• Improved performance
  • 13. Learning Lessons from Programmes• Evaluation measures set early• eSurveys, face-face interviews• L&D forum - budget, quality, priorities• Facilitative leadership role• Keep case studies and stories• Don‟t compromise on lessons learned
  • 14. Where did it all go wrong? Project Resources Delegate Accurate Selection TimelineCommunications Modular Plan Approach Training Environment
  • 15. In Summary - Our Top Tips!• Join the guiding team• Build your network - build trust• Be bold! – ask tough questions• Avoid rushing into interventions• Track progress regularly
  • 16. Thank You for Joining Us! Contact us: Stand 182 • dale.kirk@thalesgroup.com • thales-trainingconsultancy.com • twitter.com/thalestraining