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The Role of L&D inSupporting Change andTransformation ProgrammesDale Kirk – Principal ConsultantStand 182
Thales Group – Global Reach   60,000         8,000        Defence, employees      Employees     Engineering world wide    ...
Product Areas                                    Roll-Outs•   Management & Leadership        Consultancy•   IT / Business ...
What we will cover• L&D professionals as a  business partner• Developing networks and  identifying stakeholders• Strategie...
Setting the SceneWhat is Change v What is Transformation        Change               Transformation • Transactional       ...
Some of the challenges people face…• Effects not considered• Underestimated complexity• Lack of leadership and support• Bu...
Historical Role of L&D• TNA, L&D design and delivery• Organising interventions• Procurement• Evaluation• Communication spo...
Becoming an L&D Business PartnerBusiness Partner: one who works to createvalue for employees, customers,shareholders, comm...
Networks and Stakeholders                       Senior                      Leaders           Guiding     Employees       ...
Strategies - Behaviours• Taking a helicopter view• Acting as the „glue‟• Bridging the gaps between  people and process• Re...
Methods - Activities• Designing new or updated  competencies• Interventions beyond courses  – Workshops, Coaching, Learnin...
How you measure success…• Realisation of benefits  • “What are we expecting?"  • “Did we get what we expected?"  • Kirkpat...
Learning Lessons from Programmes• Evaluation measures set early• eSurveys, face-face interviews• L&D forum - budget, quali...
Where did it all go wrong?                  Project Resources   Delegate                               Accurate   Selectio...
In Summary - Our Top Tips!• Join the guiding team• Build your network - build trust• Be bold! – ask tough questions• Avoid...
Thank You for Joining Us!      Contact us: Stand 182      •   dale.kirk@thalesgroup.com      •   thales-trainingconsultanc...
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The role of L&D in supporting change and transformation programmes

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Find out more about courses and tips, including Managing a Changing Environment, Business Transformation Courses and Change Management courses with Thales Training & Consultancy.

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Transcript of "The role of L&D in supporting change and transformation programmes"

  1. 1. The Role of L&D inSupporting Change andTransformation ProgrammesDale Kirk – Principal ConsultantStand 182
  2. 2. Thales Group – Global Reach 60,000 8,000 Defence, employees Employees Engineering world wide in UK & Services ThalesEngineers and Multiple TrainingTechnologists Locations & Consultancy Brand Thales Global An University expanding University network company
  3. 3. Product Areas Roll-Outs• Management & Leadership Consultancy• IT / Business Systems Bespoke• Project Management• Systems Engineering Public
  4. 4. What we will cover• L&D professionals as a business partner• Developing networks and identifying stakeholders• Strategies and methods to support the business through transformation• Working with lessons learned
  5. 5. Setting the SceneWhat is Change v What is Transformation Change Transformation • Transactional • Revolutionary • Adapting • Fundamental • Doing more / less • Leadership culture • Reversible • Strategy & mission • E.g. policies, skills • No going back!
  6. 6. Some of the challenges people face…• Effects not considered• Underestimated complexity• Lack of leadership and support• Budget and resources• L&D involved too late• Communication lacking• Resistance• L&D survival amid restraints
  7. 7. Historical Role of L&D• TNA, L&D design and delivery• Organising interventions• Procurement• Evaluation• Communication spokesperson• Reporting and recording• Transactional service provision• Typically for middle managers and team members
  8. 8. Becoming an L&D Business PartnerBusiness Partner: one who works to createvalue for employees, customers,shareholders, communities and management(Ulrich and Brockbank)• Closer leadership relationships• Support and challenge• Provide strategic input• Add sustainable value• Learning expertise in change• Be a collaborator (HR/OD +?)• Link with L&D delivery e.g. LMS/Transactional team
  9. 9. Networks and Stakeholders Senior Leaders Guiding Employees Team Line ProjectManagement Sponsor L&D Other L&D Consultants Suppliers OD HRBPs
  10. 10. Strategies - Behaviours• Taking a helicopter view• Acting as the „glue‟• Bridging the gaps between people and process• Reinforcing ownership and gaining compliance• Challenging employees to take responsibility
  11. 11. Methods - Activities• Designing new or updated competencies• Interventions beyond courses – Workshops, Coaching, Learning sets• Answering questions - “what do I do differently tomorrow”• Working to prioritise the budgets!• Trusting your outsourced L&D partner
  12. 12. How you measure success…• Realisation of benefits • “What are we expecting?" • “Did we get what we expected?" • Kirkpatrick model• Less problems and mistakes• Career progression• Engagement• Behavioural change• Improved performance
  13. 13. Learning Lessons from Programmes• Evaluation measures set early• eSurveys, face-face interviews• L&D forum - budget, quality, priorities• Facilitative leadership role• Keep case studies and stories• Don‟t compromise on lessons learned
  14. 14. Where did it all go wrong? Project Resources Delegate Accurate Selection TimelineCommunications Modular Plan Approach Training Environment
  15. 15. In Summary - Our Top Tips!• Join the guiding team• Build your network - build trust• Be bold! – ask tough questions• Avoid rushing into interventions• Track progress regularly
  16. 16. Thank You for Joining Us! Contact us: Stand 182 • dale.kirk@thalesgroup.com • thales-trainingconsultancy.com • twitter.com/thalestraining
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