2. Definition
Difficult people are everywhere
Anyone who causes anyone else irritation,
upset, stress, anxiety.
Someone exhibiting negative behavior with
most people, most of the time.
Dealing with them is a challenge for everyone
but these folk are particular challenges for
organizational leaders
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3. How do the difficult people
behave
They are negative
They don’t care about you, they care about
themselves.
They won’t take responsibility for their behavior
They are passive aggressive
They are unmotivated and lazy
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6. Dealing with difficult people
Build relationship
Show you are interested
Seek information through question
Listen well
Show self control
Follow through with promises
Deal with the situation regardless of how
complicated or emotional it may be
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8. Conclusion
Difficult people are everywhere. Maybe you're one
of them? Or maybe, everyone is difficult during
certain moments of their life. Either way, eventually
you'll need to work or compromise with a person
that you think is difficult
In conclusion, to know how to handle unreasonable
and difficult people is to truly master the art of
communication. As you utilize these skills, you may
experience less grief, greater confidence, better
relationships, and higher communication prowess.
You are on your way to leadership success….!!
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Tank: aggressive, I win/you lose. Goal is control at all
Know it all: dominates conversation. Wont listen to other. eliminates opposition by finding flaws and weakness.
Think they know it All : do not know what they are talking about but they have a skill for conversation and act like a professional.
May be person: nervous with unclearness
No person: pessimistic. Fell like they have no control over anything. Power can’t be trusted.
Whiners: nothing it seems is ever right for them