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Become a Social Business | Call Center Week 2014 Workshop G
Introducing Stratus Contact Solutions
We provide one-to-one customer engagement solutions through our multi-channel contact center that incorporates social media, chat, email and traditional call center services. This multichannel capability provided by Stratus offers customers the ability to maximize their ROI through various programs encompassing sales and lead generation to customer service and retention.
Improving Sales Effectiveness and Customer Experience
Stratus, A division of ILD Corp, provides companies direct and cost effective solutions to meet and exceed customer expectations by incorporating social listening, sentiment, multi-channel techniques and comprehensive data analytics into traditional outsourced sales and customer service.
Since 1996, ILD Corp has been a trusted multi-channel contact center provider to companies of all sizes. Beginning in 2006, we have been a leader in online data gathering and analytics in both social media and traditional media.
Social Strategy1, a sister company, developed a proprietary data-mining platform to provide companies with analyst supported social media monitoring, analysis and managed services.
Pioneering the Social Media Enabled Contact Center
Stratus is a leading provider of social media enabled sales and service solutions utilizing inbound and outbound social media techniques. Social media is ingrained in our culture. Our sister company, Social Strategy1’s data mining and social media technology is integrated in every step of our process. Ensuring our customers true voice of the customer data from all recorded calls, live chats and social media conversations in one easy report.
Quick Facts About Stratus
• Multi-channel contact center providing onshore, near shore, and off shore capabilities
• Dedicated bilingual agents available for both Spanish and English.
• We specialize in inbound, outbound, social media, live chat, and email services.
• PCI Compliant