IBM Connect 2014 KEY102


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Keynote address by Scott Souder and Kramer Reeves at Connect 2014 in Orlando, FL.

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  • Now, many of you know that I love to run. If anyone want to go, I generally start early (I regularly travel with a headlamp) and the only place I haven't been able to run one visit to an emerging market location where the wild dogs were too dangerous for me to risk leaving the hotel. Otherwise, I always run
    But my running has one point, years ago, I was a sprinter, (well, moreso in swimming but to a degree in running, also)
    Later on, I stopped short races, and moved to longer and longer races....10k's, 1/2 marathons, marathons, and over the past five years, ultra marathons.
    Recently, I actually returned to sprints again, doing 5ks' and shorter races.
    What's the point? That this is the type of flexibility we need in our thinking about software. We need to think long but act now, prepare for and strategically think about an impact that will last 5 years or more...but move lightening fast
    So, it's both a sprint and a Marathon when all is said and done. And that combination is possible.
    So let's get going
    (pic of Usain Bolt)
  • Main Point:
    Essentially work is made of two types of activities. Repeatable and Non (or barely) repeatable. For the repeatable activities the IT industry has done a reasonable job of codifying the steps needed to complete those actions into business process applications
    But much of our work today, in fact most of it is not repeatable and, much of this work, the long-tail, it's called, is done with email and spreadsheets.
    Well, the world is changing.....sort of.
    Email will still be a primary vehicle to communicate both a) actions and b) important information.
    However, can we do anything more with the important actions that we receive? And how do you receive actions? a phone call? a Sametime or chat? in a meeting?
  • Eric Mack
  • Main Point: One of the best sellers from a few years ago that I like to remind folks to read is Atul Gawande's "The Checklist Manifesto". It describes how as technology (and medicine, in his case) have advanced, our minds are not able to keep up with the dizzying options of completing our work. We still have to remember what to do next in the non-deterministic activities.
    In the world of office productivity, we still try to remember what we owe people and what we asked people to do for us
  • S. Valley is investing
    Skills are sharpening
    IBM → Bring it on!
    All based on design thinking...
    “One Touch” dial-in app example
  • SoftLayer is one of the largest cloud infrastructure providers in the world with more than 100K devices under management for 21,000 customers in 140 countries.
    Their software automates every aspect of IaaS enabling it to deliver one of the industry's broadest and highest performing cloud platforms.
    SoftLayer's support for public, private and hybrid networks enables a unified cloud platform service which easily integrates different architectures including x86 virtual machines, Bare Metal Dedicated servers and turnkey customer-dedicated Private clouds.
    Their triple redundant, global network has 17 points of presence and 13 data centers allowing quick access to transport data from on delivery center to another, free of charge. This is a unique capability among cloud providers today.
    SoftLayer offers a variety of different Partner relations for MSP, ISVs, Sis, Telcos and others. Choices include Reseller, Strategic and Hosting relationships designed to fit the right business model for business partners looking to expand and provide value-add, high performance capabilities to their customers.
    We invite you to stop by Booth C3 in the Solution Center to learn more about what SoftLayer can do for your business.
  • Domino Designer and Domino 9 build on the success for AppDev in the 8.5.x stream. The fact that we XPages provides a much more extensible runtime framework and Domino Designer an extensible IDE has allowed the IBM development team to deliver new capabilities at a faster pace.
    Productivity enhancements like an XPages server-side JavaScript debugger, source editor content assist and the huge infusion of rich web and mobile controls means developers can modernize existing or develop new applications even faster than before.
    For 9.0.1, we not only had a sharp focus on quality but also on mobile. Moving up to Dojo 1.8.3, adding new mobile events and other mobile enhancements not only gives developers more capability but sets the stage for future enhancements.
    As you know, we have used OpenNTF (our open source community for Domino developers) to get new capabilities into developers hands more quickly than we could through product releases. Merging Social Enabler with Social Business Toolkit SDK means we have one set of assets for developers building social business applications. Twitterbootstrap4xpages helps developers realize value of responsive web design especially for tablets.
  • On the left, we see 2 screen shots of Notes and Domino applications from the 90's. These applications provided a lot of business value when first created and at the time, one could consider them visually compelling. Today, those applications deliver a lot of business value but could in no way shape or form be considered visually compelling.
    Today, customers demand a modern compelling web user experience. IBM Domino with XPages delivers what users want and in fact expect. Web developers can now build applications that deliver a UI that improves usability and productivity be it on a desktop, tablet or smartphone.
  • For 2014, our themes built on top of what we are doing today.
    We want to build upon some of the foundational work done for XPages mobile in 9.0.1. As mentioned earlier, response web design is becoming the standard approach for building web applications. Since it allows the application to automatically adapt to the form factor, it really does realize the true vision of "build once, run anywhere." I think its safe to say you will see more XPages mobile innovation showing up on OpenNTF in the not too distant future.
    As always, we want to improve your return on investment and improving developer productivity certainly does that. We will continue to deliver new features for Domino Designer be they core XPages controls or simplifying how one uses various data sources.
    As with the rest of the portfolio, cloud is front and center. Not only are we going to transition Domino from running on SmartCloud Enterprise to Softlayer, we are also looking to improve how Domino applications can be leveraged from our SaaS offerings.
    Customers and partners alike are seeing how Domino applications benefit from social capabilities. Be it expertise discovery from someone's profile, spreading knowledge through file sharing or improved task notifications through activity streams, bringing Domino applications together with Connection's empowers users. Our goal is to improve a developers ability to consume social application services and extend the reach of Domino applications into social containers.
    And as always, we protect your investment. Giving you ways to modernize applications which have given you 20 + years of value, means you can another 20+ years of returns.
    Organizations lose around:
    $1,250 per user in annual productivity because of time spent dealing with spam
    $1,800 per user on unnecessary emails from co-workers
    $2,100 - $4,100 per user due to poorly written communications
    (According to Tom Pisello,, Dec-2008)
    16 minutes spent refocusing after handling incoming email...every time I check my inbox
    304 weekly business emails received on average
    50% can be deleted or filed
    30% can be delegated or completed in less than two minutes
    20% can be deferred to your task list or calendar to handle later
    9 hours spent per week by employees searching for information
    36 times, the average employee checks their email in an hour
  • Support for a revolutionary new work experience that delivers “peace of mind” for employees, allowing them to focus on real work versys an inbox.
    Sequoia fixes the problem of trying to do today's job with yesterday's tools.
    Sequoia gives me back control of my life. All the stuff that I defer out my inbox throughout the day and process between the hours of 6:00PM and 10:00PM, robs me of my family/private time. Sequoia changes that by helping me stay focused on what's important throughout the day instead of accumulating “email debt” that has to be paid back at the end of my work day.
    The horribly disruptive and overwhelming flow of content that finds its way into my inbox sets the table for me or any professional knowledge worker to become horribly disorganized and terribly inefficient. Sequoia address these problems in at least four ways; Sequoia keeps me from:
    Being bogged-down with a flood of email
    Losing – or failing to find – important information
    Missing critical dates
    The dread of being behind at the end of the day
    Where email was once arguably the primary communication and collaboration tool for knowledge workers, now it is being challenged and shaped by a world of tweets, text messages, and Pinterests. Professional workers, however, lack the robust tooling and support to recall content or messages needed to do their job. Employees are often exhausted by the continual effort required “just to keep up” with the scatter and flood of information it takes to be a productive employee and/or leader in today's business world.
    IBM customers want a more optimized and responsive email experience for business. Companies have many choices when it comes to email. "IBM mail next" resolves this problem by helping professionals determine where focus needs to be applied; by providing the professional with capabilities to find and take action on virtually anything that lands in the inbox; and by providing choice in a contemporary experience that is optimized for mobile devices and web browsers.
  • A new, cloud-first, simplified, elegant inbox experience optimized for mobile and web
    A set of capabilities to Focus, Find and Do for all content, actions and notifications delivered via email, regardless of source
    A place to determine “What's Next?”
  • IBM Connect 2014 KEY102

    1. 1. KEY102: IBM Messaging and Collaboration: Innovations and Priorities for Today and Tomorrow Kramer Reeves Director | Messaging & Collaboration Solutions Scott Souder Program Director / Sr. Product Manager © 2014 IBM Corporation
    2. 2. Please note... IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user’s job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here. 2
    3. 3. 3
    4. 4. Repeatability Life's Work n 4
    5. 5. “Your mind is for having ideas, not holding them.” ― David Allen 5
    6. 6. 6
    7. 7. Productivity Apps – Stay on Task OmniFocus 2 Tick – Customizable To-Do, Reminder Clear+ Tasks & To-Do List ToDo – To-Do & Task List Todoist: To-Do List | Task List Due – super fast reminders Finish Taasky – Beautiful, Simple and... Procraster – Get Started Notebooks 7 Wunderlist – To-Do & Task List Any.DO Task & To-do List AnyList – Grocery Shopping 2Do: Tasks Done in Style Weave CARROT To-Do This Week - Reminders 7 Do it (tomorrow) HD Notesfile ListBook 2 Days
    8. 8. Productivity Apps – Take Note Evernote Drafts Notability Vesper: Elegant Notes Awesome Notes Fetchnotes Wunderlist - To-Do & Task List Recordium – pro voice record Elements for Dropbox Scratch – Your Quick-input Notepad Byword Skitch – Snap, Markup, Send. Simplenote CaptureAudio & Notes 8
    9. 9. Core Practices of IBM Design Thinking
    10. 10. Looks the Same, Works the Same... iNotes 9 Social Edition Sametime Docs Notes 9 Social Edition SmartCloud Notes web Connections
    11. 11. C-Suites Confirm: Socially Enabled Businesses to Expand 4,183 C-level Interviews CXOs want to put the components of a social business and smarter workforce in place Source: IBM C-Suites Study, Oct 2013
    12. 12. “The money has to go where the market goes: Social, Mobile, Analytics, Security...” ― Steve Mills January 23, 2014 |
    13. 13. Delivering a Market-leading, Integrated Portfolio Social Networking Mail Meetings Chat Docs Content XPages IBM Connections platform IBM Connections SDK tool-kit 14
    14. 14. GA8
    15. 15. m: terda 3 Ams 201 -Sep 30 c ● ● EUROPEAN DATA CENTER OPEN FOR BUSINESS! Delivered on the SoftLayer platform SoftLayer manages more than 100,000 devices for 21,000 customers in 140 countries!
    16. 16. IBM Commits $1.2 Billion to Expand Global Cloud Footprint Builds a Massive Network of Local Cloud Hubs for Businesses Worldwide with 40 Data Centers Across Five Continents – 17 Jan 2014
    17. 17. SoftLayer, an IBM Company § 13 data centers § 17 network PoPs MSP • Rapidly develop and deploy value-add services or resell SoftLayer services C3 Visit Showcase or Stop by BP Cafe § Global private network § 100,000 devices SaaS/ISV • Rapidly build and deploy internetscale applications on reliable highperformance platform with expansive API support § 21,000 customers § 22,000,000 domains System Integrators • Tap Into cloud to develop, test, and deploy innovative, highperformance applications Visit online: High-value, cloud solutions within a high-performance global footprint to help you accelerate delivery of cloud and managed services at lower cost and complexity Faster access to broad range of solutions: hardware, operating systems and network Rapidly launch partner-enabled applications with robust API support 18
    18. 18. SmartCloud Notes 2013 – Delivered   Significant service update in September GA8  Web experience on par with on-premises iNotes 9  Notes password sync when changed via browser  Journaling for mail delivery and Notes session logging  Custom forms extension forms files in web  Additional SPAM management options  19 SoftLayer acquisition Mobile: Traveler upgrade, BlackBerry 10, iOS To Do's, Out-of-Office
    19. 19. SmartCloud Notes 2014 – Under consideration   Group calendar support in web  ActiveX support for Internet Explorer in web  Auto-save in web  Local archiving support in web  Integration with Files for attach/detach  View attachments in web  Embedded Experiences support  20 Partial mail file data transfer Support multiple administration roles
    20. 20. 60+ Partners Certified in SmartCloud Notes Onboarding!
    21. 21. 2456594
    22. 22. 9.0.1
    23. 23. DEPLOY IT!
    24. 24. IBM Notes 9 Social Edition Social Theme: cleaner, more modern look, adopted across IBM product line for UI consistency Enhanced Search Shortcuts Embedded Experiences “Group By” and “Show Beginning” Abbreviated dates
    25. 25. Embedded Experiences Work without switching context...stay focused 26 NOT this...
    26. 26. Embedded Experiences Work without switching context...stay focused ...THIS! See the latest and add additional comments Download the file directly from within mail 27
    27. 27. Embedded Experiences Work without switching context...stay focused ...or even THIS! Approve or Reject from within mail 28
    28. 28. My 9.0 Favorites...                29 “Discover” page Click on URLs in edit mode “Quick Find” Group by Date “Sticky” auto-sort for Date columns “Snippets” (Show Beginning of Message) Single-click access to Mail, Calendar, Contacts... “Rolling Calendar” view (additive weeks) “Weekly Planner” view Category colors “Add Sender to Contacts” “Reply to All” from Sent folder “Paste as Plain Text” Shortcut key (Ctrl-R / Ctrl-Shft-R) Apple® Mac® Cocoa® support
    29. 29. IBM Notes 9 Performance improvements      30 Open mail database performance improved by 20% of first time open (>23% in 9.0.1!) Open mail database subsequent opens improved by 5% Subsequent Notes start-up time improved by 6% Opening an email document is improved by 5% Switching tabs improved by 3%
    30. 30. Customer Sessions at Connect CUST115 – JB Hunt Transporting Email to Mobile Users with IBM Notes Traveler at JB Hunt CUST102 – Nationwide Nationwide: Tips and Techniques for deploying IBM Notes Managed Mail Replica (MMR) CUST121 – Princess Cruises IBM SmartCloud for Social Business Hybrid Model Showcase at Princess Cruises CUST104 – SMC Corporation of America IBM Domino 9 XPages at SMC Corporation: See how XPages can drive business forward 31
    31. 31. Thought Leaders' Reaction  IDC – names IBM the leader in social software for the 4th consecutive year   Forrester – IBM was cited as a leader in The Forrester Wave™: “Cloud Strategies of Online Collaboration Software Vendors, 3Q 2012”   Ovum – “New versions of IBM Notes and Domino show Microsoft the way forward...”   32 MDW – “IBM reveals a slick, modern user interface that embraces social collaboration with Notes 9...”
    32. 32. Application Development 2013  ● Domino Designer and Domino 9.0 – – – – –  – – – – Mobile runtime re-based on Dojo® 1.8.3 New mobile events: Orientation Change, Resize Change, Transition Change XPages are now fully accessible (WCAG 2.0 AA and Section-508 compliant) XULRunner upgraded to 10.0.6 Simpler process for consuming web services OpenNTF – – 33 Server-side JavaScript debugger XPages® developer productivity enhancements: content assist, hyperlinking, hover help XPages extension library incorporated into platform, including: ● Additional rich controls ● Mobile controls XPiNC® enhancements Calendaring & Scheduling APIs Domino Designer and Domino 9.0.1 –  ● XPages Social Enabler merged into Social Business Toolkit SDK Twitterbootstrap4XPages ● Over 7,000 copies sold worldwide Translated to Chinese Biggest selling IBM Press application development book ever!
    33. 33. “It's done, and it wears new clothes!”  New! Fresh! Dynamic!   THANKS: Oval Business Solutions – – – – – Christian Guedemann (@guedeWebGate) Bruce Elgort (@belgort) Per Lausten (@perlausten) Martin Rolph (@MartinRolph) Niklas Heidloff (@nheidloff) –  Social channels and presence: – – – 34 Youtube: Twitter: Facebook: “...the spirit of sharing so that others can benefit...”
    34. 34. Domino Delivers Modern, Mobilized Applications BEFORE 35 AFTER
    35. 35. Domino Applications Built with XPages Mobile     36 Hendricks Regional Health – Using XPages to improve staff scheduling and communication, mobile access to field protocols for EMTs, an insulin drip calculator and more – Click → Link to case study Imaging Business Machines, LLC – Using XPages to modernize existing business applications – Click → Link to case study VCC – XPages mobile controls provide mobile access to VCC's Endeavor project management solution – Click → Link to case study SMC – XPages plus Teamstudio Unplugged allows employees to perform energy assessments offline with their mobile devices
    36. 36. IBM Domino® Applications in the Cloud What’s coming    37 An expressway for bringing Domino Applications to the cloud – New or existing customer applications – ISV solutions Leveraging the IBM SoftLayer cloud infrastructure – Automated, Highly Available – Worldwide data center footprint – Pay per use and scale as needed Work with ISSC and IBM Business Partners to customize and manage "IBM SoftLayer allowed QDiligence to quickly stand up an optimized cloud-based infrastructure for our Dominobased corporate directors and officers questionnaires solution." – Russell Maher | Principal, QDiligence Based on
    37. 37. Application Development 2014      38 Mobile – Pervasive access to Notes/Domino data from your smartphone or tablet device – Responsive design – realize true vision of “build once, run anywhere” Developer productivity – Support new XPages controls in Domino Designer – More easily integrate with disparate data sources Cloud – Leverage Platform-as-a-Service for Domino Applications – SmartCloud Enterprise today → SoftLayer ®, soon Social – Empower users of Domino applications with social services – Extend Domino applications in social containers with XPages Application modernization – Protect your investment in Notes/Domino
    38. 38. Traveler 9 in 2013 MobileIron® on Android® Contacts on iOS® 1H (9.0)     Notes Traveler 9 available on IBM i Support for Microsoft® Windows® Phone 7.5/7.8 and 8.0 Support for Microsoft Windows RT™/Pro™ Tablet Support for BlackBerry® 10™ devices  2H (      39 Out-of-Office support MDM APIs Smart Forward/Reply Prevent copying Updated contact display New options for securing Traveler data  Enhanced attachment security  MobileIron integration
    39. 39. IBM Notes Traveler 2014 Strategy and Priorities Traveler on iOS Full Notes Traveler iOS client  Solution for those who need/want to move past current implementation limitations:  Security: Fully containerized client  Single App: No bouncing to other apps for common tasks: – Domino Encrypted Mail – Prevent Copy – Out of Office  Calendar: Address Domino incompatibilities with iOS calendar app  Domino specific features not available in on board apps: – Mail: two way draft folder sync, optimized mail search and sort – Calendar: free time search, delegation, to dos integration – Contacts: Domino specific fields & lookups  Cross app integration with Connections & Sametime (Sametime presence, direct Connections actions) Still provide integrated work & personal experience expected by iOS users  Multiple mail, calendar, contacts accounts accessible via a single app 40
    40. 40. Additional Traveler Priorities for 2014  Productivity enhancements – – –  Integrated collaboration suite – –  Calendaring, ToDos Improving Traveler Security – – – 42 Sametime awareness Integration with Connections (Files, Communities, Activities) Enhanced Support on Windows Phone –  Sync trash folder Response indicators in inbox Sending S/MIME encrypted mail MDM integration DLP enhancements Certificate-based authentication NEW Android experience
    41. 41. IBM Notes and Domino 9.0.1 Social Edition Notes  Deploying OpenSocial® components easier than ever  Delete or modify existing online meeting links in calendar invitations  Improvements to type-ahead drop down box  Notes Browser Plug-in enhancement to enable access to shared mail (group mail-in and applications utilizing mail design) databases  iNotes  AutoSave messages to Drafts folder  Admins can now enforce a preference setting to allow or not allow attachments based on company policy  Mail, Calendar, Contacts and Preferences are now accessible (WCAG 2.0 AA and Section508 compliant)  Improved deployability of the iNotes ActiveX control, which now supports deployment on standard desktops (locked down machines) 43
    42. 42. IBM Notes and Domino 9.0.1 Social Edition Domino server installation and XPages  Domino server install and XPages, now fully accessible  IBM mail support for Microsoft Outlook 2013 (Limited Availability)  Notes Traveler  Set Out-of-Office status while on-the-go from your iOS or Android mobile device  Enforce a “Prevent Copy of Messages” restriction on iOS and Android devices  Now add meeting details to calendar entries on all Traveler device types  Like iOS and Android, attachments and inline images are now supported on Windows Phone/RT platforms GA'ed on 29-OCT 44
    43. 43. IBM Notes 9.0.1 Browser Plug-in  Integration of MUMA (Multi-User Migration Utility) – –  Support – – –  –    New checkbox to disallow opening, if desired (database properties) Support all the workflow with mail-in databases IBM SmartCloud support Properly handling locked-down desktop environment (e.g., Internet Explorer security settings) Fix @IsNotesBrowserPlugin to work in an Evaluate Allow specifying a browser to use for Notes Browser Plug-in via notes.ini – – 45 Microsoft Windows® XP, 7, 8, 8.1 Internet Explorer® 11 on Windows 7, 8.1 Firefox 24 ESR Allow opening mail template-based applications –  No longer need to uninstall prior version to install Notes Browser Plug-in Seamless migration of data NOTES_PLUGIN_DEFAULT_BROWSE=<FIREFOX or IEXPLORE> Change to use Internet Explorer, if default browser is not supported for Notes Browser Plug-in (e.g., Google ® Chrome®)
    44. 44. IBM Provides Choice for Client Experience
    45. 45. What's next?
    46. 46. What about ? “Candidates” → “Choice,” “Interop,” “Delighters”  Notes on Apple® Mac® 64-bit OS X®  Run rules on existing email messages  “IBM mail support for Microsoft Outlook 2013” GA  Local archiving for SmartCloud Notes web  “Invitee can forward a meeting invitation as an invitation”  Delegate Calendar without delegating Contacts  Display Internet addresses instead of Notes addresses  Simplified archiving and mail clean-up  Simplified search user interface  Improved calendar interoperability with Microsoft Exchange ® 48
    47. 47. Notes Application Virtualization      VMWare® ThinApp®, Micrsoft App-V®, Spoon Technology® Encapsulates application from underlying operating system using a virtualization layer; allows local execution and integration with the OS without needing to be installed Simplifies initial deployment and subsequent updates (e.g., FixPacks, enables easy piloting of new versions, etc.) A number of large companies are piloting the use of Application Virtualization for their Notes and Notes Browser Plug-in deployments IBM has announced full support for application virtualization – as part of the development process – via a white paper published in late-2013 ntation/notes/notesvirtualization/ 49
    48. 48. OK, what's really next?
    49. 49. Let's take a look...
    50. 50. Important to me! My calendar “I owe others” My dashboard “Show me what's next” “Others owe me”
    51. 51. Hover and click (or gesture on mobile device) “What needs my attention?” Go to my inbox “Flip” to reveal meeting details
    52. 52. “What's new?” Team analytics Mute a thread or conversation
    53. 53. Team analytics
    54. 54. Powerful, faceted search Easily share content with a community In-line attachment preview
    55. 55. 1 2 IBM Mail Next → Two Mandates A place we love working in for 10+ hours a day A system that works for me... ➔ ➔ ➔ ➔ 59 Find stuff Prioritize stuff Do stuff
    56. 56. Key Sessions ✔ KEY102 – “IBM Messaging and Collaboration: Innovations and Priorities for Today and Tomorrow” (Kramer Reeves and Scott Souder) ✔ KEY108 – “IBM Collaboration Solutions Application Development Strategy” (Kramer Reeves, Philippe Riand and Mikael Orn) ✔ ID100 – “What's New in IBM Notes” (Scott Souder and Simon Butcher) ✔ ID101 – “IBM Domino 2013 and Beyond” (Saurabh Calla and Scott Vrusho) ✔ ID102 – “IBM SmartCloud Notes: 2013 and Beyond” (Saurabh Calla and David Attardo) ✔ ID103 – “What's New in IBM iNotes Social Edition” (Jeff Foster and Scott Souder) ✔ ID600 – “IBM Notes Traveler: 2013 and Beyond” (Paul Miller and Saurabh Calla) ✔ BOF205 – “IBM Domino Application Development – Soup to Nuts” (Peter Janzen and Martin Donnelly) 60
    57. 57. @kramerreeves Blog 61 @sssouder Blog
    58. 58. Acknowledgements and Disclaimers Availability. References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. The workshops, sessions and materials have been prepared by IBM or the session speakers and reflect their own views. They are provided for informational purposes only, and are neither intended to, nor shall have the effect of being, legal or other guidance or advice to any participant. While efforts were made to verify the completeness and accuracy of the information contained in this presentation, it is provided AS-IS without warranty of any kind, express or implied. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this presentation or any other materials. Nothing contained in this presentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software. All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results. © Copyright IBM Corporation 2014. All rights reserved.  U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.  IBM, the IBM logo,, IBM Notes and Domino, IBM Sametime, IBM SmartCloud, IBM SmartCloud for Social Business and IBM Connections are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or ™), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at Other company, product, or service names may be trademarks or service marks of others. 62
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