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Mike Pearson   Working Without Walls   Govis 2009
 

Mike Pearson Working Without Walls Govis 2009

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The need for efficiency gains, improved service delivery and greater overall responsiveness is leading to new business approaches in government - let go of the physical asset and use a service enabled ...

The need for efficiency gains, improved service delivery and greater overall responsiveness is leading to new business approaches in government - let go of the physical asset and use a service enabled by technology.

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Mike Pearson   Working Without Walls   Govis 2009 Mike Pearson Working Without Walls Govis 2009 Presentation Transcript

  • Working without walls Mike Pearson, SSC
  • Cubicles
  • Mobile working
  • 25% Reduce costs
  • “ Scare me with your ideas” – Bill English
  • Scary Thought
  • Decade of Deficit
  • Challenges
    • Improve service delivery
    • Reduce cost
  • UK
  • Work environment
    • “ The work environment is a powerful and integral aspect of government business”
  • Improve service delivery
    • “ Given the right attention and investment, it can significantly enhance the effectiveness of public service delivery”
  • Balance
    • “ People, technology, and the workspace need to complement each other so that overall flexibility can be achieved”
  • Not just technology Technology
  • Technology Fairy
  • Technology is the enabler
  • People Technology People
  • Place Place Technology People
  • Flexibility Place Technology People FLEXIBILITY
  • Wider perspective
  • Work environment People Workspace Technology
  • Flexibility
  • Flexibility Designs that can adapt when external changes occur
  • Agility
  • Agility Perpetual state of innovation, moving quickly yet thoroughly through product and process development that creates competitive advantage and increases stakeholder value.
  • Maturity Model
  • Scary Thought
  • Cut the link
  • New Idea
  • New Idea Let go of the physical asset and use a service enabled by technology
  • Scary Thought
  • Scary Thought
    • Accept de facto standards
    • Simplify service levels
    • Live with standard vendor offerings
    • Use integrated services
  • ICT is a Commodity
  • Benefits
    • Leverage hosted and “on-demand” services
    • Simplify procurement processes
    • Make more use of low-cost/free applications & services
  • 60–90% Cloud Computing
  • Software as a service
  • Software as a service
  • Communication as a service
  • Communication
  • User-owned Devices
  • Scary Thought
  • Scary Thought
    • Combine agency front-offices into a shared facility with shared infrastructure
    • Set up cross-agency agreements with the ability to move and share resources between agencies based on usage/demand
  • 25–50% Flexible Managed Offices
  • Hotel.gov
    • Government Managed Office
    • Expand and contract
    • Swing space
  • 30% Shared Services
  • Shared Services Card
  • Car sharing
  • But …
  • Scary Thought
  • Barriers UK
  • Technology
    • Implementation
    • Security
    • Cost
  • Fear
    • Loss of control
    • Loss of personal workspace
  • Strong Enablers
  • Enablers (UK)
    • Senior Management buy-in
      • change project champions
      • walking the walk
    • An aligned project which gives the change greater status or formality
  • Enablers (NZ)
    • Ministerial buy-in
      • change project champions
      • walking the walk
    • Sector or all-of-government committment
  • Elephants
  • Cut the link
  • Networked Government
  • Scary Thought
  • Seat of Government (2009)
  • Seat of Government (1841)
  • 30% Premium
  • Seat of Government (201?)
  • Summary Key Messages
  • Decade of Deficit
  • Challenges
    • Improve service delivery
    • Reduce cost
  • Balance
    • “ People, technology, and the workspace”
  • New Idea Let go of the physical asset and use a service enabled by technology
  • Flexibility
  • Agility
  • Barriers
  • Enablers
  • Leap of faith
  • Contact
    • [email_address]
    • www.ssc.govt.nz
    • Images © istockphoto.com
  • References
    • Working without walls http://www.ogc.gov.uk/news_2004_4270.asp
    • Flexible working in central government http://www.ogc.gov.uk/news_2005_4316.asp
    • Getting the best from public sector office accommodation www.nao.org.uk/publications/0506/office_accommodation.aspx
    • The Lyons review http://www.hm-treasury.gov.uk/lyonsreview
    • Government in the global village http://blog.e.govt.nz/index.php/2009/04/30/government-in-the-global-village/