Working without walls Mike Pearson, SSC

Cubicles

Mobile working

25% Reduce costs

“ Scare me with your ideas” – Bill English

Scary Thought

Decade of Deficit

Challenges Improve service delivery Reduce cost

Improve service delivery

Reduce cost

UK

Work environment “ The work environment is a powerful and integral aspect of government business”

“ The work environment is a powerful and integral aspect of government business”

Improve service delivery “ Given the right attention and investment, it can significantly enhance the effectiveness of public service delivery”

“ Given the right attention and investment, it can significantly enhance the effectiveness of public service delivery”

Balance “ People, technology, and the workspace need to complement each other so that overall flexibility can be achieved”

“ People, technology, and the workspace need to complement each other so that overall flexibility can be achieved”

Not just technology Technology

Technology Fairy

Technology is the enabler

People Technology People

Place Place Technology People

Flexibility Place Technology People FLEXIBILITY

Wider perspective

Work environment People Workspace Technology

Flexibility

Flexibility Designs that can adapt when external changes occur

Agility

Agility Perpetual state of innovation, moving quickly yet thoroughly through product and process development that creates competitive advantage and increases stakeholder value.

Maturity Model

Scary Thought

Cut the link

New Idea

New Idea Let go of the physical asset and use a service enabled by technology

Scary Thought

Scary Thought Accept de facto standards Simplify service levels Live with standard vendor offerings Use integrated services

Accept de facto standards

Simplify service levels

Live with standard vendor offerings

Use integrated services

ICT is a Commodity

Benefits Leverage hosted and “on-demand” services Simplify procurement processes Make more use of low-cost/free applications & services

Leverage hosted and “on-demand” services

Simplify procurement processes

Make more use of low-cost/free applications & services

60–90% Cloud Computing

Software as a service

Software as a service

Communication as a service

Communication

User-owned Devices

Scary Thought

Scary Thought Combine agency front-offices into a shared facility with shared infrastructure Set up cross-agency agreements with the ability to move and share resources between agencies based on usage/demand

Combine agency front-offices into a shared facility with shared infrastructure

Set up cross-agency agreements with the ability to move and share resources between agencies based on usage/demand

25–50% Flexible Managed Offices

Hotel.gov Government Managed Office Expand and contract Swing space

Government Managed Office

Expand and contract

Swing space

30% Shared Services

Shared Services Card

Car sharing

But …

Scary Thought

Barriers UK

Technology Implementation Security Cost

Implementation

Security

Cost

Fear Loss of control Loss of personal workspace

Loss of control

Loss of personal workspace

Strong Enablers

Enablers (UK) Senior Management buy-in change project champions walking the walk An aligned project which gives the change greater status or formality

Senior Management buy-in

change project champions

walking the walk

An aligned project which gives the change greater status or formality

Enablers (NZ) Ministerial buy-in change project champions walking the walk Sector or all-of-government committment

Ministerial buy-in

change project champions

walking the walk

Sector or all-of-government committment

Elephants

Cut the link

Networked Government

Scary Thought

Seat of Government (2009)

Seat of Government (1841)

30% Premium

Seat of Government (201?)

Summary Key Messages

Decade of Deficit

Challenges Improve service delivery Reduce cost

Improve service delivery

Reduce cost

Balance “ People, technology, and the workspace”

“ People, technology, and the workspace”

New Idea Let go of the physical asset and use a service enabled by technology

Flexibility

Agility

Barriers

Enablers

Leap of faith

Contact [email_address] www.ssc.govt.nz Images © istockphoto.com

[email_address]

www.ssc.govt.nz

Images © istockphoto.com

References Working without walls http://www.ogc.gov.uk/news_2004_4270.asp Flexible working in central government http://www.ogc.gov.uk/news_2005_4316.asp Getting the best from public sector office accommodation www.nao.org.uk/publications/0506/office_accommodation.aspx The Lyons review http://www.hm-treasury.gov.uk/lyonsreview Government in the global village http://blog.e.govt.nz/index.php/2009/04/30/government-in-the-global-village/

Working without walls http://www.ogc.gov.uk/news_2004_4270.asp

Flexible working in central government http://www.ogc.gov.uk/news_2005_4316.asp

Getting the best from public sector office accommodation www.nao.org.uk/publications/0506/office_accommodation.aspx

The Lyons review http://www.hm-treasury.gov.uk/lyonsreview

Government in the global village http://blog.e.govt.nz/index.php/2009/04/30/government-in-the-global-village/