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Working without walls Mike Pearson, SSC
Cubicles
Mobile working
25% Reduce costs
“ Scare me with your ideas” –  Bill English
Scary Thought
Decade of Deficit
Challenges <ul><li>Improve service delivery </li></ul><ul><li>Reduce cost </li></ul>
UK
Work environment <ul><li>“ The work environment is a powerful and integral aspect of government business” </li></ul>
Improve service delivery <ul><li>“ Given the right attention and investment, it can significantly enhance the effectivenes...
Balance <ul><li>“ People, technology, and the workspace need to complement each other so that overall flexibility can be a...
Not just technology Technology
Technology Fairy
Technology is the enabler
People Technology People
Place Place Technology People
Flexibility Place Technology People FLEXIBILITY
Wider perspective
Work environment People Workspace Technology
Flexibility
Flexibility Designs that can adapt  when external changes occur
Agility
Agility Perpetual state of innovation,  moving quickly yet thoroughly  through product and process development  that creat...
Maturity Model
Scary Thought
Cut the link
New Idea
New Idea Let go of the physical asset and use a service enabled by technology
Scary Thought
Scary Thought <ul><li>Accept de facto standards </li></ul><ul><li>Simplify service levels </li></ul><ul><li>Live with stan...
ICT is a Commodity
Benefits <ul><li>Leverage hosted and “on-demand” services </li></ul><ul><li>Simplify procurement processes </li></ul><ul><...
60–90% Cloud Computing
Software as a service
Software as a service
Communication as a service
Communication
User-owned Devices
Scary Thought
Scary Thought <ul><li>Combine agency front-offices into a shared facility with shared infrastructure </li></ul><ul><li>Set...
25–50% Flexible Managed Offices
Hotel.gov <ul><li>Government Managed Office </li></ul><ul><li>Expand and contract </li></ul><ul><li>Swing space </li></ul>
30% Shared Services
Shared Services Card
Car sharing
But …
Scary Thought
Barriers UK
Technology <ul><li>Implementation </li></ul><ul><li>Security </li></ul><ul><li>Cost </li></ul>
Fear <ul><li>Loss of control </li></ul><ul><li>Loss of personal workspace </li></ul>
Strong Enablers
Enablers (UK) <ul><li>Senior Management buy-in </li></ul><ul><ul><li>change project champions </li></ul></ul><ul><ul><li>w...
Enablers (NZ) <ul><li>Ministerial buy-in </li></ul><ul><ul><li>change project champions </li></ul></ul><ul><ul><li>walking...
Elephants
Cut the link
Networked Government
Scary Thought
Seat of Government (2009)
Seat of Government (1841)
30% Premium
Seat of Government (201?)
Summary Key Messages
Decade of Deficit
Challenges <ul><li>Improve service delivery </li></ul><ul><li>Reduce cost </li></ul>
Balance <ul><li>“ People, technology, and the workspace” </li></ul>
New Idea Let go of the physical asset and use a service enabled by technology
Flexibility
Agility
Barriers
Enablers
Leap of faith
Contact <ul><li>[email_address] </li></ul><ul><li>www.ssc.govt.nz </li></ul><ul><li>Images © istockphoto.com </li></ul>
References <ul><li>Working without walls http://www.ogc.gov.uk/news_2004_4270.asp   </li></ul><ul><li>Flexible working in ...
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Mike Pearson Working Without Walls Govis 2009

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The need for efficiency gains, improved service delivery and greater overall responsiveness is leading to new business approaches in government - let go of the physical asset and use a service enabled by technology.

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Mike Pearson Working Without Walls Govis 2009

  1. Working without walls Mike Pearson, SSC
  2. Cubicles
  3. Mobile working
  4. 25% Reduce costs
  5. “ Scare me with your ideas” – Bill English
  6. Scary Thought
  7. Decade of Deficit
  8. Challenges <ul><li>Improve service delivery </li></ul><ul><li>Reduce cost </li></ul>
  9. UK
  10. Work environment <ul><li>“ The work environment is a powerful and integral aspect of government business” </li></ul>
  11. Improve service delivery <ul><li>“ Given the right attention and investment, it can significantly enhance the effectiveness of public service delivery” </li></ul>
  12. Balance <ul><li>“ People, technology, and the workspace need to complement each other so that overall flexibility can be achieved” </li></ul>
  13. Not just technology Technology
  14. Technology Fairy
  15. Technology is the enabler
  16. People Technology People
  17. Place Place Technology People
  18. Flexibility Place Technology People FLEXIBILITY
  19. Wider perspective
  20. Work environment People Workspace Technology
  21. Flexibility
  22. Flexibility Designs that can adapt when external changes occur
  23. Agility
  24. Agility Perpetual state of innovation, moving quickly yet thoroughly through product and process development that creates competitive advantage and increases stakeholder value.
  25. Maturity Model
  26. Scary Thought
  27. Cut the link
  28. New Idea
  29. New Idea Let go of the physical asset and use a service enabled by technology
  30. Scary Thought
  31. Scary Thought <ul><li>Accept de facto standards </li></ul><ul><li>Simplify service levels </li></ul><ul><li>Live with standard vendor offerings </li></ul><ul><li>Use integrated services </li></ul>
  32. ICT is a Commodity
  33. Benefits <ul><li>Leverage hosted and “on-demand” services </li></ul><ul><li>Simplify procurement processes </li></ul><ul><li>Make more use of low-cost/free applications & services </li></ul>
  34. 60–90% Cloud Computing
  35. Software as a service
  36. Software as a service
  37. Communication as a service
  38. Communication
  39. User-owned Devices
  40. Scary Thought
  41. Scary Thought <ul><li>Combine agency front-offices into a shared facility with shared infrastructure </li></ul><ul><li>Set up cross-agency agreements with the ability to move and share resources between agencies based on usage/demand </li></ul>
  42. 25–50% Flexible Managed Offices
  43. Hotel.gov <ul><li>Government Managed Office </li></ul><ul><li>Expand and contract </li></ul><ul><li>Swing space </li></ul>
  44. 30% Shared Services
  45. Shared Services Card
  46. Car sharing
  47. But …
  48. Scary Thought
  49. Barriers UK
  50. Technology <ul><li>Implementation </li></ul><ul><li>Security </li></ul><ul><li>Cost </li></ul>
  51. Fear <ul><li>Loss of control </li></ul><ul><li>Loss of personal workspace </li></ul>
  52. Strong Enablers
  53. Enablers (UK) <ul><li>Senior Management buy-in </li></ul><ul><ul><li>change project champions </li></ul></ul><ul><ul><li>walking the walk </li></ul></ul><ul><li>An aligned project which gives the change greater status or formality </li></ul>
  54. Enablers (NZ) <ul><li>Ministerial buy-in </li></ul><ul><ul><li>change project champions </li></ul></ul><ul><ul><li>walking the walk </li></ul></ul><ul><li>Sector or all-of-government committment </li></ul>
  55. Elephants
  56. Cut the link
  57. Networked Government
  58. Scary Thought
  59. Seat of Government (2009)
  60. Seat of Government (1841)
  61. 30% Premium
  62. Seat of Government (201?)
  63. Summary Key Messages
  64. Decade of Deficit
  65. Challenges <ul><li>Improve service delivery </li></ul><ul><li>Reduce cost </li></ul>
  66. Balance <ul><li>“ People, technology, and the workspace” </li></ul>
  67. New Idea Let go of the physical asset and use a service enabled by technology
  68. Flexibility
  69. Agility
  70. Barriers
  71. Enablers
  72. Leap of faith
  73. Contact <ul><li>[email_address] </li></ul><ul><li>www.ssc.govt.nz </li></ul><ul><li>Images © istockphoto.com </li></ul>
  74. References <ul><li>Working without walls http://www.ogc.gov.uk/news_2004_4270.asp </li></ul><ul><li>Flexible working in central government http://www.ogc.gov.uk/news_2005_4316.asp </li></ul><ul><li>Getting the best from public sector office accommodation www.nao.org.uk/publications/0506/office_accommodation.aspx </li></ul><ul><li>The Lyons review http://www.hm-treasury.gov.uk/lyonsreview </li></ul><ul><li>Government in the global village http://blog.e.govt.nz/index.php/2009/04/30/government-in-the-global-village/ </li></ul>

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