Working without walls Mike Pearson, SSC
Cubicles
Mobile working
25% Reduce costs
“ Scare me with your ideas” –  Bill English
Scary Thought
Decade of Deficit
Challenges <ul><li>Improve service delivery </li></ul><ul><li>Reduce cost </li></ul>
UK
Work environment <ul><li>“ The work environment is a powerful and integral aspect of government business” </li></ul>
Improve service delivery <ul><li>“ Given the right attention and investment, it can significantly enhance the effectivenes...
Balance <ul><li>“ People, technology, and the workspace need to complement each other so that overall flexibility can be a...
Not just technology Technology
Technology Fairy
Technology is the enabler
People Technology People
Place Place Technology People
Flexibility Place Technology People FLEXIBILITY
Wider perspective
Work environment People Workspace Technology
Flexibility
Flexibility Designs that can adapt  when external changes occur
Agility
Agility Perpetual state of innovation,  moving quickly yet thoroughly  through product and process development  that creat...
Maturity Model
Scary Thought
Cut the link
New Idea
New Idea Let go of the physical asset and use a service enabled by technology
Scary Thought
Scary Thought <ul><li>Accept de facto standards </li></ul><ul><li>Simplify service levels </li></ul><ul><li>Live with stan...
ICT is a Commodity
Benefits <ul><li>Leverage hosted and “on-demand” services </li></ul><ul><li>Simplify procurement processes </li></ul><ul><...
60–90% Cloud Computing
Software as a service
Software as a service
Communication as a service
Communication
User-owned Devices
Scary Thought
Scary Thought <ul><li>Combine agency front-offices into a shared facility with shared infrastructure </li></ul><ul><li>Set...
25–50% Flexible Managed Offices
Hotel.gov <ul><li>Government Managed Office </li></ul><ul><li>Expand and contract </li></ul><ul><li>Swing space </li></ul>
30% Shared Services
Shared Services Card
Car sharing
But …
Scary Thought
Barriers UK
Technology <ul><li>Implementation </li></ul><ul><li>Security </li></ul><ul><li>Cost </li></ul>
Fear <ul><li>Loss of control </li></ul><ul><li>Loss of personal workspace </li></ul>
Strong Enablers
Enablers (UK) <ul><li>Senior Management buy-in </li></ul><ul><ul><li>change project champions </li></ul></ul><ul><ul><li>w...
Enablers (NZ) <ul><li>Ministerial buy-in </li></ul><ul><ul><li>change project champions </li></ul></ul><ul><ul><li>walking...
Elephants
Cut the link
Networked Government
Scary Thought
Seat of Government (2009)
Seat of Government (1841)
30% Premium
Seat of Government (201?)
Summary Key Messages
Decade of Deficit
Challenges <ul><li>Improve service delivery </li></ul><ul><li>Reduce cost </li></ul>
Balance <ul><li>“ People, technology, and the workspace” </li></ul>
New Idea Let go of the physical asset and use a service enabled by technology
Flexibility
Agility
Barriers
Enablers
Leap of faith
Contact <ul><li>[email_address] </li></ul><ul><li>www.ssc.govt.nz </li></ul><ul><li>Images © istockphoto.com </li></ul>
References <ul><li>Working without walls http://www.ogc.gov.uk/news_2004_4270.asp   </li></ul><ul><li>Flexible working in ...
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Mike Pearson Working Without Walls Govis 2009

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The need for efficiency gains, improved service delivery and greater overall responsiveness is leading to new business approaches in government - let go of the physical asset and use a service enabled by technology.

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  • Mike Pearson Working Without Walls Govis 2009

    1. Working without walls Mike Pearson, SSC
    2. Cubicles
    3. Mobile working
    4. 25% Reduce costs
    5. “ Scare me with your ideas” – Bill English
    6. Scary Thought
    7. Decade of Deficit
    8. Challenges <ul><li>Improve service delivery </li></ul><ul><li>Reduce cost </li></ul>
    9. UK
    10. Work environment <ul><li>“ The work environment is a powerful and integral aspect of government business” </li></ul>
    11. Improve service delivery <ul><li>“ Given the right attention and investment, it can significantly enhance the effectiveness of public service delivery” </li></ul>
    12. Balance <ul><li>“ People, technology, and the workspace need to complement each other so that overall flexibility can be achieved” </li></ul>
    13. Not just technology Technology
    14. Technology Fairy
    15. Technology is the enabler
    16. People Technology People
    17. Place Place Technology People
    18. Flexibility Place Technology People FLEXIBILITY
    19. Wider perspective
    20. Work environment People Workspace Technology
    21. Flexibility
    22. Flexibility Designs that can adapt when external changes occur
    23. Agility
    24. Agility Perpetual state of innovation, moving quickly yet thoroughly through product and process development that creates competitive advantage and increases stakeholder value.
    25. Maturity Model
    26. Scary Thought
    27. Cut the link
    28. New Idea
    29. New Idea Let go of the physical asset and use a service enabled by technology
    30. Scary Thought
    31. Scary Thought <ul><li>Accept de facto standards </li></ul><ul><li>Simplify service levels </li></ul><ul><li>Live with standard vendor offerings </li></ul><ul><li>Use integrated services </li></ul>
    32. ICT is a Commodity
    33. Benefits <ul><li>Leverage hosted and “on-demand” services </li></ul><ul><li>Simplify procurement processes </li></ul><ul><li>Make more use of low-cost/free applications & services </li></ul>
    34. 60–90% Cloud Computing
    35. Software as a service
    36. Software as a service
    37. Communication as a service
    38. Communication
    39. User-owned Devices
    40. Scary Thought
    41. Scary Thought <ul><li>Combine agency front-offices into a shared facility with shared infrastructure </li></ul><ul><li>Set up cross-agency agreements with the ability to move and share resources between agencies based on usage/demand </li></ul>
    42. 25–50% Flexible Managed Offices
    43. Hotel.gov <ul><li>Government Managed Office </li></ul><ul><li>Expand and contract </li></ul><ul><li>Swing space </li></ul>
    44. 30% Shared Services
    45. Shared Services Card
    46. Car sharing
    47. But …
    48. Scary Thought
    49. Barriers UK
    50. Technology <ul><li>Implementation </li></ul><ul><li>Security </li></ul><ul><li>Cost </li></ul>
    51. Fear <ul><li>Loss of control </li></ul><ul><li>Loss of personal workspace </li></ul>
    52. Strong Enablers
    53. Enablers (UK) <ul><li>Senior Management buy-in </li></ul><ul><ul><li>change project champions </li></ul></ul><ul><ul><li>walking the walk </li></ul></ul><ul><li>An aligned project which gives the change greater status or formality </li></ul>
    54. Enablers (NZ) <ul><li>Ministerial buy-in </li></ul><ul><ul><li>change project champions </li></ul></ul><ul><ul><li>walking the walk </li></ul></ul><ul><li>Sector or all-of-government committment </li></ul>
    55. Elephants
    56. Cut the link
    57. Networked Government
    58. Scary Thought
    59. Seat of Government (2009)
    60. Seat of Government (1841)
    61. 30% Premium
    62. Seat of Government (201?)
    63. Summary Key Messages
    64. Decade of Deficit
    65. Challenges <ul><li>Improve service delivery </li></ul><ul><li>Reduce cost </li></ul>
    66. Balance <ul><li>“ People, technology, and the workspace” </li></ul>
    67. New Idea Let go of the physical asset and use a service enabled by technology
    68. Flexibility
    69. Agility
    70. Barriers
    71. Enablers
    72. Leap of faith
    73. Contact <ul><li>[email_address] </li></ul><ul><li>www.ssc.govt.nz </li></ul><ul><li>Images © istockphoto.com </li></ul>
    74. References <ul><li>Working without walls http://www.ogc.gov.uk/news_2004_4270.asp </li></ul><ul><li>Flexible working in central government http://www.ogc.gov.uk/news_2005_4316.asp </li></ul><ul><li>Getting the best from public sector office accommodation www.nao.org.uk/publications/0506/office_accommodation.aspx </li></ul><ul><li>The Lyons review http://www.hm-treasury.gov.uk/lyonsreview </li></ul><ul><li>Government in the global village http://blog.e.govt.nz/index.php/2009/04/30/government-in-the-global-village/ </li></ul>

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