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Chair’s Welcome
Welcome Government Goes Mobile 2009: Public Sector Mobile Working   Ken Eastwood  Assistant Director
Introduction <ul><li>Welcome  </li></ul><ul><li>House keeping </li></ul><ul><li>The way we work … </li></ul>
Work as a place …
Work as an activity …
Mobile & Flexible Working <ul><li>Work Life Balance   </li></ul><ul><ul><li>Better health </li></ul></ul><ul><ul><li>Less ...
The Challenges <ul><li>For Individuals:  staying visible and connected, peer support & knowledge sharing, managing time, c...
The Technology <ul><li>Devices:  size, weight, battery life, carry cases, ergonomics etc </li></ul><ul><li>Networks:  cove...
<ul><li>“ The best way to predict the future is to create it”  </li></ul><ul><li>Peter F Drucker </li></ul><ul><li>Managem...
Barnsley’s Journey
21 st  Century Council Ken Eastwood Assistant Director Barnsley MBC
Introduction <ul><li>Nomad  </li></ul><ul><li>Proof of Concept Project </li></ul><ul><li>ReGS Project </li></ul><ul><li>21...
nomad at the centre of mobile and flexible working <ul><li>National Forum for sharing learning  </li></ul><ul><li>Knowledg...
NOMAD eGov Project <ul><li>Barnsley Proof of Concept,  </li></ul><ul><li>“Cemetery Headstone Inspection” </li></ul>“ Deplo...
‘ Real Time’ Field Solution
Benefits Realisation <ul><li>Productive time gain of  + 16  hrs/wk ( + 22% ), based on 2 Inspectors only needing to attend...
Westgate Plaza One &quot;Creating a 21st Century Market Town!&quot;
Paperless Office – Myth or Reality?
Position clear before … <ul><li>Paper records; </li></ul><ul><li>3.5km of paper (or 9.25 Eiffel Towers!) </li></ul><ul><li...
But now?
Cheating a bit?
Records Storage and Retrieval <ul><li>Approx. 22 000 boxes containing 400 000 records </li></ul><ul><li>18 000 active boxe...
ePost and EDRMS  <ul><li>Offsite ePostroom </li></ul><ul><li>20 FTE </li></ul><ul><li>Post scanned; </li></ul><ul><ul><li>...
Hot Desks, Touchdown & Meeting Rooms
Hotbox Storage  -  clear desk policy
Hot Desk with Tablet PC
Tablet PC, Printer & Field Case
Regulatory Services <ul><li>All front line staff hot desking and beginning to make use of mobile modules to support new wa...
<ul><li>Transforming Environmental Health, Trading  Standards and Licensing </li></ul><ul><li>Delivering solutions to supp...
Business Case <ul><li>212 front line staff  </li></ul><ul><li>Planned reduction of  72  desks </li></ul><ul><li>Average (m...
<ul><li>Fully enable Home / Mobile / Flexible working </li></ul><ul><li>Back office integration plus NEW mobile inspection...
<ul><li>Developed online tool to replace basic office systems and support a mobile workforce </li></ul><ul><li>Officers lo...
Current Position <ul><li>Food inspections in second iteration & transition to business as usual  </li></ul><ul><li>Simpler...
Retail Enforcement Pilot <ul><li>Data sharing between Food, Health and Safety, Trading Standards and Fire Safety </li></ul...
Summary <ul><li>Technology works (mostly) </li></ul><ul><li>Executive leadership and senior sponsorship essential </li></u...
@keneastwood [email_address] www.nomadpublicsector.com
Nomad Discussion
nomad at the centre of mobile and flexible working <ul><li>National Forum for sharing learning  </li></ul><ul><li>Knowledg...
Nomad 2.0? <ul><li>A community of interest with 3,000 registered local authority members </li></ul><ul><li>Needed now more...
Thoughts <ul><li>Refreshed catalogue of case studies, toolkits, policies and procedures </li></ul><ul><li>Web2.0 community...
Discussion Summary <ul><li>Support for all of above </li></ul><ul><li>Procurement & leveraging VFM (brokerage) </li></ul><...
@keneastwood [email_address] www.nomadpublicsector.com
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PSF Milton Keynes

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My slides from Government Goes Mobile 2009.

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PSF Milton Keynes

  1. 1. Chair’s Welcome
  2. 2. Welcome Government Goes Mobile 2009: Public Sector Mobile Working Ken Eastwood Assistant Director
  3. 3. Introduction <ul><li>Welcome </li></ul><ul><li>House keeping </li></ul><ul><li>The way we work … </li></ul>
  4. 4. Work as a place …
  5. 5. Work as an activity …
  6. 6. Mobile & Flexible Working <ul><li>Work Life Balance </li></ul><ul><ul><li>Better health </li></ul></ul><ul><ul><li>Less stress </li></ul></ul><ul><ul><li>Higher motivation and better morale </li></ul></ul><ul><li>Productivity </li></ul><ul><ul><li>New processes that reduce or eliminate administration </li></ul></ul><ul><ul><li>Better use of time to deal with more cases </li></ul></ul><ul><li>Accommodation </li></ul><ul><ul><li>Hot desking and touch down </li></ul></ul><ul><ul><li>Home based working and flexible working </li></ul></ul><ul><li>Environment </li></ul><ul><ul><li>Less travel and congestion (air quality & climate change) </li></ul></ul>
  7. 7. The Challenges <ul><li>For Individuals: staying visible and connected, peer support & knowledge sharing, managing time, communications, workload and performance </li></ul><ul><li>For Managers: sustaining improved performance, adapting new styles based on trust and providing effective support, collaboration, communication and sense of ‘team’ </li></ul><ul><li>For Organisations: changing culture - command and control to empowerment and supportive norms </li></ul>
  8. 8. The Technology <ul><li>Devices: size, weight, battery life, carry cases, ergonomics etc </li></ul><ul><li>Networks: coverage, real time or offline, data costs and tariffs </li></ul><ul><li>Security: encryption, devices, CoCo </li></ul><ul><li>Solutions & Integration: access to back office legacy systems, new functionality, data sharing </li></ul>
  9. 9. <ul><li>“ The best way to predict the future is to create it” </li></ul><ul><li>Peter F Drucker </li></ul><ul><li>Management Consultant </li></ul><ul><li>1909 - 2005 </li></ul>Conclusion
  10. 10. Barnsley’s Journey
  11. 11. 21 st Century Council Ken Eastwood Assistant Director Barnsley MBC
  12. 12. Introduction <ul><li>Nomad </li></ul><ul><li>Proof of Concept Project </li></ul><ul><li>ReGS Project </li></ul><ul><li>21 st Century Office </li></ul><ul><li>Future Direction </li></ul>
  13. 13. nomad at the centre of mobile and flexible working <ul><li>National Forum for sharing learning </li></ul><ul><li>Knowledge base – online catalogue </li></ul><ul><li>Collective experience across local government </li></ul><ul><li>Collaborative peer support community </li></ul><ul><li>www.nomadpublicsector.com </li></ul><ul><li>[email_address] </li></ul>
  14. 14. NOMAD eGov Project <ul><li>Barnsley Proof of Concept, </li></ul><ul><li>“Cemetery Headstone Inspection” </li></ul>“ Deploying mobile technology in Bereavement Services to enable the collection of headstone inspection data”
  15. 15. ‘ Real Time’ Field Solution
  16. 16. Benefits Realisation <ul><li>Productive time gain of + 16 hrs/wk ( + 22% ), based on 2 Inspectors only needing to attend the office once a week (equivalent to £7.5k pa) </li></ul><ul><li>Additional administrator not required </li></ul><ul><li>(saving £17k ) </li></ul><ul><li>Efficiency savings over using Paper </li></ul><ul><li>Potential application in other service areas </li></ul>
  17. 17. Westgate Plaza One &quot;Creating a 21st Century Market Town!&quot;
  18. 18. Paperless Office – Myth or Reality?
  19. 19. Position clear before … <ul><li>Paper records; </li></ul><ul><li>3.5km of paper (or 9.25 Eiffel Towers!) </li></ul><ul><li>Storage would have required >25% of the new office space </li></ul>
  20. 20. But now?
  21. 21. Cheating a bit?
  22. 22. Records Storage and Retrieval <ul><li>Approx. 22 000 boxes containing 400 000 records </li></ul><ul><li>18 000 active boxes (remainder Archive) </li></ul><ul><li>Typical month; </li></ul><ul><li>55 Scanned on demand </li></ul><ul><li>195 Courier Items </li></ul>
  23. 23. ePost and EDRMS <ul><li>Offsite ePostroom </li></ul><ul><li>20 FTE </li></ul><ul><li>Post scanned; </li></ul><ul><ul><li>All ‘Private and Confidential’ </li></ul></ul><ul><ul><li>‘ Addressee Only’ exempt </li></ul></ul><ul><ul><li>Provision for plans (up to A0) </li></ul></ul><ul><ul><li>Pass through policy agreed with services </li></ul></ul><ul><li>Part way through Hyperwave EDRMS implementation </li></ul>
  24. 24. Hot Desks, Touchdown & Meeting Rooms
  25. 25. Hotbox Storage - clear desk policy
  26. 26. Hot Desk with Tablet PC
  27. 27. Tablet PC, Printer & Field Case
  28. 28. Regulatory Services <ul><li>All front line staff hot desking and beginning to make use of mobile modules to support new ways of working </li></ul><ul><li>Desks down from 77 to 58 ( - 25% ) = £50k pa </li></ul><ul><li>248m of file storage reduced to 75m ( - 70% ) </li></ul><ul><li>Early adopters only in office once a fortnight </li></ul><ul><li>Increased role for administrative support staff </li></ul><ul><li>Leadership & management </li></ul>
  29. 29. <ul><li>Transforming Environmental Health, Trading Standards and Licensing </li></ul><ul><li>Delivering solutions to support mobile, home and flexible work styles </li></ul><ul><li>Developing tools to meet all officer, lone worker, manager and team needs </li></ul><ul><li>Back office integration plus NEW mobile inspection modules </li></ul><ul><li>On site generation of schedules, statutory notices, fixed penalty notices etc. </li></ul>
  30. 30. Business Case <ul><li>212 front line staff </li></ul><ul><li>Planned reduction of 72 desks </li></ul><ul><li>Average (min) +10% Productive Time </li></ul><ul><li>Calculated annual ‘value’ £751k </li></ul>
  31. 31. <ul><li>Fully enable Home / Mobile / Flexible working </li></ul><ul><li>Back office integration plus NEW mobile inspection modules </li></ul><ul><li>On site generation of schedules, statutory notices, fixed penalty notices etc. </li></ul><ul><li>Integrated remote worker safety, management and communication solutions </li></ul>Objectives
  32. 32. <ul><li>Developed online tool to replace basic office systems and support a mobile workforce </li></ul><ul><li>Officers log in/out on any internet device </li></ul><ul><li>Generates time & mileage sheets </li></ul><ul><li>Full range of panic and programmed alarms </li></ul><ul><li>Text message and team level broadcast </li></ul><ul><li>GPS </li></ul>Dashboard Portal
  33. 33. Current Position <ul><li>Food inspections in second iteration & transition to business as usual </li></ul><ul><li>Simpler solutions in Health & Safety and Trading Standards </li></ul><ul><li>Pest Control & Private Sector Housing under development </li></ul><ul><li>Broadening out across other functions including Building Control </li></ul>
  34. 34. Retail Enforcement Pilot <ul><li>Data sharing between Food, Health and Safety, Trading Standards and Fire Safety </li></ul><ul><li>Referral of findings to negate need for visits by other regulators </li></ul><ul><li>Live in Barnsley and South Yorkshire Fire & Rescue </li></ul><ul><li>Precursor to stronger collaboration </li></ul><ul><li>Learning for the future </li></ul>
  35. 35. Summary <ul><li>Technology works (mostly) </li></ul><ul><li>Executive leadership and senior sponsorship essential </li></ul><ul><li>Don’t underestimate complexity of organisational change </li></ul><ul><li>Involving people - be careful to manage [balance] expectations </li></ul><ul><li>Corporate approach to mobile and flexible working ideal but pilots and projects OK too! </li></ul>
  36. 36. @keneastwood [email_address] www.nomadpublicsector.com
  37. 37. Nomad Discussion
  38. 38. nomad at the centre of mobile and flexible working <ul><li>National Forum for sharing learning </li></ul><ul><li>Knowledge base – online catalogue </li></ul><ul><li>Collective experience across local government </li></ul><ul><li>Collaborative peer support community </li></ul><ul><li>www.nomadpublicsector.com </li></ul><ul><li>[email_address] </li></ul>
  39. 39. Nomad 2.0? <ul><li>A community of interest with 3,000 registered local authority members </li></ul><ul><li>Needed now more than ever before? </li></ul><ul><li>In discussion with potential partners, sponsors and others in public sector </li></ul><ul><li>Keen to understand requirements </li></ul><ul><li>Absolutely about providing collaborative support and learning exchange </li></ul><ul><li>But also about filling in some gaps? </li></ul>
  40. 40. Thoughts <ul><li>Refreshed catalogue of case studies, toolkits, policies and procedures </li></ul><ul><li>Web2.0 community (peer to peer networking, support and experience sharing) </li></ul><ul><li>Extension to all public sector </li></ul><ul><li>Subscription model </li></ul><ul><li>Cutting edge of technology and innovation (device reviews/recommendations/technical white papers etc) </li></ul><ul><li>Targeted events, workshops and conferences  </li></ul><ul><li>eLearning packages </li></ul><ul><li>Advice on web2.0 and other technologies </li></ul><ul><li>Other ideas? </li></ul>
  41. 41. Discussion Summary <ul><li>Support for all of above </li></ul><ul><li>Procurement & leveraging VFM (brokerage) </li></ul><ul><li>Consider Nomad offer to private sector? </li></ul><ul><li>Act as strong voice for sector including on Gov Connects </li></ul><ul><li>Evidence what didn’t work (‘warts and all’ approach) </li></ul><ul><li>All public sector </li></ul><ul><li>Wider technology including social media, Smartphone ‘Apps’, self serve and transactional services </li></ul><ul><li>Subscription model (low cost - tiered) </li></ul><ul><li>Agreement Nomad needed now more than ever! </li></ul><ul><li>Develop a project database to encourage and facilitate collaboration </li></ul><ul><li>(Notes made during discussion) </li></ul>
  42. 42. @keneastwood [email_address] www.nomadpublicsector.com

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