Thriving in the knowledge economy
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This document discusses the transition from traditional industrial-era economic principles to more modern creative-era principles driven by continuous innovation, customer value, and collaboration. It notes that traditional large organizations have been disrupted by young startups and that successful organizations now connect, collaborate, and innovate with partners and customers. It provides statistics on the growth of wireless technologies, mobile access, and social media usage. It states that legacy assumptions for government agencies no longer apply and that agencies now interact with an extended ecosystem through digital services and technologies. It outlines how enterprise IT is transforming in response and discusses approaches for agencies to transition, including focusing on the user experience, using modular components, developing expertise, and embracing an iterative process of learning from risks.
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Thriving in the knowledge economy
- 1. Thriving in the knowledge economy
- 2. Process Optimization Shareholder/Stakeholder Value Top-down command and control Management Oversight Customer Service Heavy Supply Chain/Manufacturing Locked-in reseller/supplier relationships Value in “ownership” Industrial-era economic principles
- 3. Continuous Innovation Customer/Consumer Value Community based creation Employee engagement/empowerment Customer Delight Lean Manufacturing/tech empowered B2C models using open platforms/data Direct to customer/open commerce models Value in “creation” Creative-era economic principles
- 7. Disrupted by young up starts
- 8. Successful organizations connect, collaborate and innovate - With Partners - With Customers - Between employees
- 9. 84% Of population of developed countries have broadband mobile access by the end of 2014 2,300,000,000 Total number of mobile broadband connections globally by end of 2014, a 500% increase since 2007 63 % Of adult smartphone owners use it to go online, 34%Use their smartphones exclusively or almost exclusively to go online 38.2% Of US households are “wireless only” as of 2013, double the number in 2011 1.468 Trillion MB Annual Wireless Data usage in 2013, a 200%Increase since 2012 For every $1Invested, US GDP grows by $7- US Wireless industry valued at $195.5B, Larger than: • Publishing • Agriculture • Hotels/Lodging • Air Transportation • Motion Pictures • Auto Industry
- 10. 73 % Of online adults use social media 55,000,000 Photos Shared on Instagram every day 1.19B Facebook Users globally 95% of which log-in daily 500,000,000 4,100,000,000 420,000 83% Daily tweets Biz decision makers active on Twitter C-level execs active on Twitter of Fortune 500 companies on Twitter Source: Pew Research Center
- 11. Employees are working in new ways Every business process is collaborative Digital Services are transforming agencies New security threats emerging every day The business of Public Service is Changing
- 12. Legacy Assumptions no longer apply Collaborator Supplier Customer Mobile Social Rich Media Collaboration Context Workflow Location
- 13. Your Company The Digital Enterprise Your Agency interacts with more than just your employees; it interacts with an extended ecosystem of Citizens, stakeholders, and partners. The people in your extended ecosystem expects simple, digital experiences when interacting with your business. Legacy technologies are not designed to solve this problem really well
- 14. CRM HRIS/HCM ERP Enterprise IT is Transforming in Response Exchange ECM
- 15. Always available, infinitely scalable computing resources
- 16. Human – Machine – Human social networks
- 17. Mobile enabled device agnostic platforms
- 18. Open API based inter-connected services
- 20. SMS & Voice Payment Processing Designing the next Uber Mapping Transactional Email Modern applications leverage best-in-breed services to power essential functionality
- 21. But How do we get there… From here?
- 23. 1. Design your future around the experience of your user/customer
- 24. Instead of developing a mobile version of your entire legacy system
- 25. 3. Embrace the Lego® architecture… components with well-established APIs
- 26. 4. Build your geek army…
- 27. 5. Learn to take effective risks… Try > Measure > Analyze > Learn > Pivot > Repeat
- 28. Box Inc. Sonny Hashmi Managing Director, Global Government
Editor's Notes
- Internet shopping via personal computer or laptop is declining. In the past year, it dropped from 78 to 63 percent proportional to mobile, as reported in GfK’s 2014 FutureBuy global study. Smartphone and tablet use when shopping nearly doubled in that time, from 8 to 15 percent and 5 to 10 percent, respectively
- The traditional model of IT security assumed that all work happened within the enterprise. Therefore, the focus was always on hardening the enterprise perimeter and adding a lot of friction at this perimeter to make it hard to get data out. Within the perimeter, an organization would have its end users, their off line files, end points, and the regular complement of servers, storage, network and content. However, as organizations evolve and grow, maintaining this model does not scale well. As the footprint of the organization grows into large globally diverse, the network boundary gets harder to define. Complicating matters further, Each organization today must work with an ecosystem of external stakeholders, including collaborators, suppliers and customers, deal with new work models, including mobility, social engagement, and management of rich media, and work in new ways, including context awareness, workflow automation, collaboration and location enablement. Each of these new paradigms must work seamlessly between internal users and external partners, making it impossible for IT teams to successfully identify, protect and manage a traditional network “perimeter”