What Is Operational Excellence? Operational excellence is a framework for businesses to focus on growth and execute their strategy better than their competitors . Drawing from continuous improvement and other tools, companies pursuing operational excellence adopt a mindset of problem solving, teamwork, and top-line growth, allowing them to create more value for customers. The drive to keep improving in order to have the capacity to pursue innovation and growth (also known as execution excellence) rests on four primary pillars -- Customer Satisfaction Employee Engagement Commercial Impact Efficient Resource Usage Approach Towards OPEX Approach towards OPEX starts with building efficient processes that make it clear to all employees whether or not an organization’s systems are running smoothly and make it possible for team members to step in with improvements when necessary. The systematic management of operations and the commitment to a positive culture that focuses on customers’ needs and empowered staff is key requirement to build OPEX culture Note :- “Operational excellence enables an organization to do more with the same staff through better employee engagement and streamlined processes. It is not about cutting resources, but rather about figuring out together how we can better apply our resources” Below mentioned key steps towards OPEX Approach :- Design Lean Value Streams Make Lean Value Streams Flow Make the Flow Visual Create Standard Work for the Flow Make the Abnormal Flow Visual Create Standard Work for the Abnormal Flow Have Employees in the Flow Improve the Flow Perform Offense Activities Success Pyramid Result Create value for Customer Alignment toward common goal Systematic Thinking Constancy around Vision Continuous Improvement Flow and Pull value Focus on Process Seek Perfection Cultural Enablers Lead with Humanity & Respect Every Individuals Benefits of Operational Excellence Efficiency in processes and use of resources Cost reduction or containment Engaged, stable workforce Cohesive management Strong shareholder value High-quality standards Beneficial partnerships with suppliers Operational excellence helps you succeed in good times and bad because of the way it impacts key characteristics and behaviors of your organization. Agile: Operational excellence is oriented around ongoing adaptation, so it is flexible and dynamic. Markets change, customer tastes shift, innovators introduce new technology, and problems arise. When you apply the principles of operational excellence, you naturally have a self-correcting mechanism to ensure you meet customer needs and that your business continues to grow. Strategic: When you practice operational excellence, your company leadership does not need to get involved in solving low-level problems and managing daily operations. Instead, senior executives are able to work on new products or markets and revenue opportunities. So, rather than fighting fires, leaders focus on