This presentation was created as an orientation to Hillsborough Area Regional Transit (HART) staff for how issues can now be reported via hte OneBusAway Android app, including management of issues related to stops and arrival times via the SeeClickFix issue management site (via Open311).

1. Center for Urban Transportation Research | University of South Florida
Feedback Improvements
in OneBusAway Android
Sean J. Barbeau, Ph.D.
Center for Urban Transportation Research
University of South Florida

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Easy-to-find “Send Feedback” button

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Can contact Customer Service
• Shows list of agencies and phone/email/web contact
for each (if available)
• Requires fields in GTFS agency.txt for each agency –
agency_phone, agency_email, agency_url

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“Stop Problems” go to SeeClickFix

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User is prompted for issue details
Categories come
from SeeClickFix

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Can attach images

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“Arrival Time Problems” go to
SeeClickFix

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User selects a time and description

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Can also report problems when
looking at stop/arrival times
• Don’t need to select stop/arrival again

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OneBusAway
automatically
adds trip details

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Thanks!
Funding:
Florida Department of Transportation
and National Center for Transit Research
(NCTR)
Project Manager:
Elba Lopez, FDOT District 7
Contact:
Sean J. Barbeau, Ph.D.
barbeau@cutr.usf.edu
813.974.7208

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Reporting stop/infrastructure issues

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Reporting stop/infrastructure issues
Sub-categories
come from
SeeClickFix

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User is prompted for issue details
Categories
retrieved from
SeeClickFix

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18. Background – OneBusAway
Tampa
● Started as research pilot by USF
● Launched as HART’s customer-facing
real-time mobile apps in Aug. 2013
● Current USF focus:
 Adding Pinellas Suncoast Transit
Authority (PSTA)
 Adding USF Bull Runner
 Improving feedback process from riders
• Funded via National Center for Transit
Research and FDOT Central Office
tampa.onebusaway.org

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OBA – Android app

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Service Alerts / Surveys