Loading…

Flash Player 9 (or above) is needed to view presentations.
We have detected that you do not have it on your computer. To install it, go here.

Like this presentation? Why not share!

Leading Without Seeing: managing distributed teams

on

  • 200,313 views

The rules are the same. Treat people well. Expect great things from them. Be human. The details though, they make all the difference. Managing the nuances of engagement and productivity with a couple ...

The rules are the same. Treat people well. Expect great things from them. Be human. The details though, they make all the difference. Managing the nuances of engagement and productivity with a couple thousand miles between you and your team is both science and art. My name is Shane. I have been running a fully distributed team of 20-40 North American creatives for the last 5 years. Our success has come from a cohesive set of technical and cultural systems: the right people, the right environment and the right tools.

* Build the right team: happy, helpful, curious & accountable
* The rhythm: offer consistency
* Relationships in the void
* Use the right tools

Statistics

Views

Total Views
200,313
Views on SlideShare
46,702
Embed Views
153,611

Actions

Likes
182
Downloads
5,269
Comments
28

97 Embeds 153,611

http://workawesome.com 140908
http://www.presenterimpossible.com 4302
http://www.lec-academy.ro 2978
http://saraisenberg.com 930
http://www.comet-line.com 613
http://lec-academy.ro 601
http://datanauta.com 503
http://3040andbeyond.wordpress.com 468
http://tri.be 294
http://bindslev.com 233
http://www.thedailymuse.com 215
http://translate.googleusercontent.com 201
http://themadgazine.com 193
http://blog.shaneandpeter.com 176
http://shaneandpeter.com 122
http://cook-n-the-books.com 117
http://cloud.feedly.com 113
http://feeds.feedburner.com 89
http://escuchandodatos.wordpress.com 84
http://verdinobytes.com 64
http://www.scoop.it 59
https://twitter.com 50
http://www.derbyworkstyle.co.uk 33
http://vizedhtmlcontent.next.ecollege.com 25
http://uc-blog-austria.blogspot.com 21
http://erodriguezgar.posterous.com 17
http://jelmerdejong.com 15
http://www.techgig.com 13
http://www.innovationforlearning.com 10
http://webcache.googleusercontent.com 10
http://uc-blog-austria.blogspot.co.at 8
http://paper.li 8
http://newsblur.com 7
http://www.lusciouspress.com 7
http://dev.ihme.washington.edu 7
http://uc-blog-austria.blogspot.de 6
http://www.scottmcdowell.us 5
http://www.google.com 5
http://simpletoad.blogspot.com 5
http://vinodpandey.com 5
http://ctocloud.capturetocloud.com 5
http://cristimotca.tumblr.com 4
http://posterous.com 4
https://twimg0-a.akamaihd.net 4
http://digg.com 3
http://liga.ntf.ru 3
http://scrapbook.jelmerdejong.com 3
http://serve4impact.com 3
http://virtualcss.weebly.com 2
http://localhost:4000 2
More...

Accessibility

Categories

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel

15 of 28 Post a comment

  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
  • Was this used on some event? If yes is the video available somewhere? Thank you btw..
    Are you sure you want to
    Your message goes here
    Processing…
  • Great presentation! Thanks
    Are you sure you want to
    Your message goes here
    Processing…
  • thanks .. great information.. i am just starting with a virtual team
    Are you sure you want to
    Your message goes here
    Processing…
  • @AnaPaula67 I have 5 others up on slideshare. You can see them by clicking the more tab on the right.
    Are you sure you want to
    Your message goes here
    Processing…
  • @robodonoghue1 ChaletComprime - Milan 80
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

Leading Without Seeing: managing distributed teams Leading Without Seeing: managing distributed teams Presentation Transcript

  • LEADING WITHOUT SEEING
    Managing a Distributed Team
  • 100% DISTRIBUTED
    Hi, I’m Shane & I run a
    company.
  • A COUPLE OF OUR FRIENDS
    (some people call them clients)
    www.shaneandpeter.com
  • DISTRIBUTED TEAMS REQUIRE
    A UNIQUE APPROACH
    The Future of Teams
    Building The Right team
    Rhythm
    Relationships
    Communication & Technology
    Conclusion
  • The Future of Teams
    1. THE FUTURE OF TEAMS
  • DISTRIBUTED TEAM
    A team of people using technology to work on the same stuff from different places.
  • Team Structures
    Distributed w/ different hours
    Distributed w/ overlapping hours
    Remote Offices
    Co-Located Part time
    Co-Located
    Increasing Distribution
  • 50 FOOT RULE
    Teams on separate floors (more than 50 feet apart) actually talk less than a distributed team.
    Distance Probability of collaboration
    Same corridor……………………………………. 10.3%
    Same floor………………………………………... 1.9%
    Different floor……………………………………... 0.3%
    Different building………………………………….. 0.4%
    Study by Bell Labs & University of Arizona 1988
  • ADVANTAGES
    Talent
    Productivity
    Diversity
    Minimal Infrastructure
    Cost Savings
    Ecological
    Work - life balance
    Individual Control
  • CHALLENGES
    Isolation
    Accountability
    Community & relationships
    Culture, social boundaries & norms
    Balance
    Leadership
  • The Oatmeal.com
  • FUTURE OF TEAMS REVIEW
    The future of work
    Highly productive
    Major benefits
    Significant challenges
    Calling all leaders
  • 2. BUILDING THE RIGHT TEAMS
  • THE RIGHT PEOPLE
    Talented
    Happy
    Helpful
    Curious
    Accountable
  • 1 OUT OF 5
    eventually join the core
    Not everyone is cut out for working remotely
  • TALENTED
    Normal interviews often don’t work
    Remote interviews certainly don’t
    Try before you buy
    Hire slowly and fire quickly
  • PERSONALITY MATTERS MORE THAN TALENT
    When it comes to Distributed Teams:
  • HAPPY
    HAPPY
  • HELPFUL
    HELPFUL
  • CURIOUS
    CURIOUS
  • ACCOUNTABLE
  • THE RIGHT TEAM REVIEW
    Failures are inevitable, plan for them
    Try before you buy
    Figure out YOUR culture
    S&P’s: Happy, Helpful, Curious,
    Accountable
  • 3. THE RHYTHM: OFFER CONSISTENCY

  • I can predict the long term outcome of your success if you show me your daily habits.
    John Maxwell
  • How do I win?
    If your team can’t answer this right off the bat, stop what you are doing.
    You are about to loose a lot more money.
  • ARE YOU MANAGING THE QUEUE?
    • What’s next?
    • Why, Who, How and When
    • Why More Is Less
  • THE REGULAR STANDUP: SCRUM
    We call it a “Scrum”
    • What did you do last?
    • What will you do next?
    • What is in your way?
    • Do you need a meeting?
  • Everything has an
    OWNER
    Just because you asked for help or for someone else to collaborate does not relinquish accountability. It is yours until it is done.
  • Clear Feedback is Not Optional
    The only true measure of feedback quality: WTFs / Minute
    Adapted fromanOSNews.com comic
  • MEASURE PERFOMANCE NOT HOURS

    We should focus on what people get done, not how many hours or days worked. Just as we don't have a nine to five day policy, we don't need a vacation policy.
    From the Netflix “Reference Guide on our Freedom & Responsibility Culture”
  • OFFICE HOURS
    OR
    OPEN DOOR
    It’s your call, just be available
  • Its not out of sight if its in your calendar!
    Help your team with scheduling. Even our PMs need this.
  • IT’S NOT ALL ABOUT YOU
    • Respect the team's time and time-management
    • Realize they can't always be on your project.
    • Flex time is contingent on successful availability and communication patterns.
  • Every time I break rhythm
    MY TEAM LOSES DAYS.
  • Rhythm Review
    Create regular habits
    Make sure everyone knows how to win
    Manage the queue artfully
    Run a regular standup meeting
    Everything has an owner
    Provide clear and explicit feedback
    Figure out a consistent communication pattern
    Measure performance not time
    Help people with their time management
    Respect personal load and priorities
  • Hello?
    Anyone there?
    4. RELATIONSHIPS IN THE VOID
  • Where is the
    ?
    LOVE
  • KEYS TO CONNECTING
    Genuinely care
    Make time
    Be artfully intrusive
    Find things to respect
    Initiate affection
  • Dominant
    Driving
    Do’er
    Inspiring
    Interactive
    Interesting
    Outgoing
    D
    I
    Task
    People
    S
    C
    Supportive
    Stable
    Sensitive
    Conscientious
    Competent
    Careful
    Reserved
  • HIT SOME HOME RUNS
    Motivation & trust comes from hitting home runs.
    You pitch to hit their bat.
    © Ed Yourdon via flickr
  • Social
    HR does it when hiring, shouldn’t you?
  • Online “Water Cooler”:life.shaneandpeter.com
    Peter
    Brandon
    Dan
    Dear Bullies, You made me cry
    Painted Pelicans on My Surfboard
    Brandon & Alaire’s Puppy
    Reid
    Shane
    Shane
    Ladybug Family on Halloween
    New Floors!!
    Serenity Walks on Her Own!
  • COWORKING: ALONE TOGTHER
  • S&P Trip: Panama 2010
    COMING TOGETHER
    Meeting people builds trust
  • 6TH SENSE
    Working with people you can’t see is like surfing in the dark.
  • WAIT FOR ME!
    I’m your leader!
    It is incredibly easy to become disconnected. As a leader, you might want to pause and see if anyone is following you. Ask your team “How can I be a better manager”?
  • Relationship Review
    • Be open, honest and nosy
    • Pay attention to personality
    • Hit home runs
    • Engage using social media
    • Create online social spaces
    • Check out Co-Working
    • You can’t replace face to face
    • Intuition & self reflection
  • 5. COMMUNICATION & TECHNOLOGY
  • SYNCHRONOUS VS. ASYNCHRONOUS
  • COMMUNAL VS PRIVATE
  • WORK COMFORTABLY
    Your systems should fit into a user’s habitual
    workflow. The less they have to change, the
    higher the rate of adoption.
  • WORK COMFORTABLY
    One Duck To Rule Them All
    Adium
  • WORK COMFORTABLY
    Get your tasks & comments in any way you like
    Email
    RSS
    Web
    API
    Mobile
    Project Management System

  • The more universally captured, visible, and searchable communication mediums you use, the better.
    Avdi Grimm, Wide Teams
  • One on One Meetings
  • Group Meetings
    GROUP MEETINGS
    Conference Call : iPhone & freeconferencecall.com
    Conference Suites : Go to Meeting, Adobe Connect
    Group Chat : Campfire / ICQ / Skype
  • Getting an idea across
    Group Meetings
    GETTING THE IDEA ACROSS
    Files & Screen Shots : CloudApp
    Doodles and Notes : Skitch
    Screencasts and audio : Jing
    Screen sharing : Team Viewer, Skype, iChat
    Code : Jsfiddle, Pastebin
  • EMAIL: TOOL OF LAST RESORT
    Not transparent
    Not accountable
  • ASSET MANAGEMENT
    What happens when you can’t get a hold of a file from a key person?
  • BAD
    GOOD
    Source
    Team
    Team
    Team
    Team
    Team
    Team
    You
    You
    Team
    You move on because you have backup.
  • Control the Source
    CONTROL THE SOURCE
    Dropbox
    SVN / GIT
    Shared Drives
    Office (Google Docs, Open Office)
    Documentation (Wikis)
  • Try things
    Synchronize your watches
    Control the Source
    TRY THINGS
    Be agile with your systems
    Have reviews and elicit feedback from your whole team.
    Ask people: “What do you know about our team that I don’t see?”
  • Be agile with your systems
    Synchronous Vs asynchronous
    Work comfortably
    Email is the last option
    Control the source
    Collaboration is easy with the right tools
    Review for feedback
    Technology Review
  • 6. CONCLUSION
    PEOPLEPATTERNSCOMMUNICATION
  • This is not a fad
    If you ask most people, they love the idea of working from home, and would gladly leave your company for the opportunity.
  • No matter where you work from
    Be On Scope, Budget & Time
  • Find the Right People
    To accomplish your goals while having a great time!
  • Set them up to win
    Provide the information, support and consistency they will need to succeed fabulously.
  • Bring people together
    The art of management is in transforming a group into a team
  • Use the tools
    And find the ones you are missing
  • And in the famous words of Bobby McFerrin
    Don’t Worry, Be Happy
  • @justlikeairshanepearlman.com