Building Trust at work place

1. TRUST
In The Workplace
SOFT SKILLS WORLD

2. Trust - Otherwise Dust
The word Trust came from the word True came from the word Tree
What is trust?
 Trust is the confidence or belief a person feels toward a particular person or group.
 Trust is, therefore, one of the primary binding forces in any interpersonal relationship.
 It permits people to overcome doubts and unknowns and enjoy peace of mind.
“To thine own self be true” - Shakespeare (400 years ago)
“Trust means, I can put my situation at the moment, my status and self-esteem in the group, our
relationship, my job, my career, even my life in your hands with complete confidence.”
-”The Professional Manager” by Douglas McGregor (35 years ago)
Business Competence + People Orientation = Trust
- “The Healing Manager” by Willium Lundin & Kathleen (6 years ago)
Why we trust ?
 In the workplace, trust is a prerequisite for effective interpersonal communications.
 Without trust, employees may feel uncertainty, worry, and a sense of insecurity.
 Trust is an essential leadership training ingredient that binds any human relationship
into an effective, working partnership.

3. Trust = Business Competence + People Orientation
Business Competence
Leadership Competence - Ability in managing organization, marketing strategies and awareness
Action Orientation - A competent leader who is unwilling to take action is like a “hose without
water”- useless.
People Orientation
Fundamental Belief - Type-1and Type-2 leaders (“The Human Side of Enterprise” – McGregor)
Open Communication - Be Positive, Seek others Ideas, Listen, Disclose.
Consistent Behaviour - Many leaders know what they should do, but doing it everyday is difficult.

4. Creating Trust Among the Team Members
Step-1 Maintain one another's self-esteem.
Step-2 Support and praise one another.
Step-3 Keep sensitive information confidential.
Step-4 Stand up for one another.
Step-5 Avoid gossip or unfair criticism of others.
Step-6 Appreciate one another's skill and differences
From the book “The Leadership Secrets of Colin Powel” by Harari. O. (2002)

5. Architect of Trust
Integrity - Matching our actions with our believes in any situation. Authenticity - Finding your voice
Walking the Talk
Emotional Intelligence Actions speak louder than words
Tuning into your own emotions and those of others

6. How to handle the distrust
Distrust- When it will occur How to avoid distrust
Excessive pressure is placed on people. Senior leaders need to place a high value on
Emergencies arise. integrity and trust and then communicate that value
Labor pressure exist. to all associates.
Cultural unrest exist. Organization’s Vision, Organization’s value,
Sales are Low. Compensation system and work environment.
From the book “ TRUST” by Jack R. Gibbs

7. Trust and Behaviour
Trust Building Behaviour
 Faith in life and hope in the goodness of mankind.
 Communicates with me openly and honestly, without destroying any information.
 Shows confidence in my abilities by treating me as a skilled, competent associate.
 Keep promises and commitments.
 Listens to and values what I say, even though he or she might not agree.
 Cooperates with me and looks for ways in which we can help each other.
Trust Reducing Behaviour
 Acts more concerned about his or her own welfare than anything else.
 Sends mixed messages so that I never know where he or she stands.
 Avoids taking responsibility for action. (“passes the buck” or “drops the ball”)
 Jumps to conclusions without checking the facts first.
 Makes excuses or blames others when things don’t workout.( “finger pointing”)
Teaching the Elephant to Dance: Empowering change in your Organization” by Belasco, J.A.(1990)