Spa Management- a complete CRM solution

1. Spa Management
a complete CRM
solution

2. 25,000
Customers serviced through 10 outlets so far…

3. System at a Glance
❏ Cloud based centralized Solution
❏ Easy Booking and Service Allocation
❏ Session Management and Therapist Allocation
❏ Service Progress Status
❏ Staff / Therapist Attendance System
❏ Booking and Payment Receipt Generation
❏ Transparent Billing System
❏ Comprehensive Reporting with MIS

4. Main
Highlights
● Easy Booking & Scheduling
● Outlet wise Staff Configuration
● Session & Therapist Allocation & Scheduling
● Staff / Therapist Attendance Management
● Customer Management
● Packages & Gift vouchers Management
● Analysis of Revenue
● Multi-Outlet Management

5. CRM
Customer
Management
Appointments
MIS
Management
Reports
Gift
Vouchers
&
Packages
Therapist
Therapist
ManagementInventory

6. Service Process
Workflow
Customer Visits / Enquire over phone
Checking Availability & Booking
Therapist Allocation Process & Booking Confirmation
Customer Check in & Execution of Service
Generation of Invoice
Final Payment &
Receipt
E
D
C
B
A
F

7. ACTIVE APPOINTMENTS
View appointments on current
day in each outlet.
PAYMENTS
Summary of recent payments
completed.
AVAILABILITY OF STAFF
Shows availability of staff &
therapists based on
attendance.
BOOKING TREND
Summary & flow of bookings,
scheduled appointments,
cancellations & closures.
THERAPISTS
AVAILABILITY
Available, engaged & therapists
on leave or shifted to other
outlets.
SALES ANALYSIS
Graphical representation of
sales trend.
Admin Dashboard

8. Reports
Management ReportsManagement
• Revenue
• Packages & Vouchers
• Service Utilization
Outlet ReportsOutlets
• Appointments
• Therapists
• Revenue
• Commission
Therapist ReportsTherapists
• Service Rendered
• Commission

9. SMS & Email Notifications
New appointment requests
Confirmation of Appointment
Package & Voucher Purchase Details
Alerts & Admin Messages to Customers

10. Other Features
Discounts
Outlet wise applicable on
services, consumables &
packages
Stock Transfer
From outlet to
outlet
Global Data Access
Data is centralised and
accessible from anywhere
on a global scope.
Shifting Therapist
From outlet to
outlet, whether
permanently or for a
time period

11. Generate Gift Vouchers
and Packages
Can generate prepaid packages and gift
vouchers for each outlet or common to
be redeemed in any outlet. Features like
balance transfer, extension of expiry,
bulk redeem, outlet-to-outlet transfer are
available.

12. Technology
Cloud Based on
Microsoft Platform
C# with MS SQL
Server
ASP.NET MVC 4.0
HTML 5, Responsive
& Mobile Friendly