Chapter 11

ENGL1312 BUSINESS WRITING CENTRAL TEXAS COLLEGE

CHAPTER 11 COMMUNICATING IN PERSON, IN MEETINGS, BY TELEPHONE, AND DIGITALLY Ch11 page 316

OBJECTIVES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Ch11 page 316

IMPROVING FACE-TO-FACE WORKPLACE COMMUNICATION ,[object Object],[object Object],Ch11 page 317

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Using Your Voice as a Communication Tool Ch11 page 317~18

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Ch11 page 319~20

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Accepting and Responding Prefessionally to Workplace Criticism As Winston Churchill said, “All men make mistakes, but only wise men learn from their mistakes." Ch11 page 320~21

[object Object],Ch11 page 321~22

[object Object],PLANNING AND PARTICIPATION IN PRODUCTIVE BUSINESS AND PROFESSIONAL MEETINGS Ch11 page 322

[object Object],[object Object],[object Object],[object Object],[object Object],Before the Meeting Ch11 page 322~24

[object Object],[object Object],[object Object],[object Object],During the Meeting Ch11 page 324~27

[object Object],[object Object],[object Object],Ch11 page 327~28

[object Object],IMPROVING TELEPHONE, CELL PHONE, AND VOICE MAIL SKILLS Ch11 page 328

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Making Telephone Calls Efficiently and Professionally Ch11 page 328~329

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Receiving Telephone Calls Professionally Ch11 page 329

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Using Cell Phones for Business Ch11 page 330~31

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Ch11 page 331~2

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Ch11 page 332~3

[object Object],OTHER DIGITAL COMUNICATION TOOLS IN THE WORKPLACE Ch11 page 333~35

Guffey, M. E. (2007). Essentials of Business Communication Mason, OH 45040 Reference

Chapter 11

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Chapter 11