Our new Optimize Services focus on driving the business outcomes customers expect by maximizing solution performance, ensuring widespread adoption, and creating more value from the Riverbed Application Performance Platform. To learn more, visit: http://rvbd.ly/1eK5gDO

1. New Optimize Services
from Riverbed
Expanding the business value of your
Riverbed solutions

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The Way Businesses Consume Technology is Evolving
• What products are needed?
• What services are attached
to that product?
• What are the features and
benefits of the products and
services?
• What are the customer’s
business challenges and
desired outcomes?
• How do you measure
business value with KPIs?
• What capabilities (people,
processes, technology) are
needed to deliver business
value and outcomes?
Traditional Business Model Evolving Business Model

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70% of IT buyers say business value outcomes
take precedence over cost-based decision-
making when selecting a given technology
Consider this:
“User Survey Analysis: New Technology Solution Adoption Changes Buyer Roles for IT Services,” Gartner, January 9, 2014

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Business value and outcomes trump price and cost reductions
What Does This Mean?

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So, how can you achieve your desired business
outcomes with Riverbed solutions?

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You can – quickly and confidently – with our
new portfolio of Optimize Services from
Riverbed Professional Services.

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Technology Adoption
Service (TAS)
Application Analytics
and Diagnostics
Service (AADS)
Expand the Business Value of Riverbed Solutions
Improves the long-term
business value of your
Riverbed solutions by
accelerating and increasing
adoption through best
practice operational
processes linked to your
desired business outcomes.
Maximizes the performance
of your SteelHead appliances
by correcting high-priority
deployment issues, improving
the speed of your critical
applications, and quantifying
the business value of your
investment.
Proactively improves the end-
to-end performance of your
business-critical applications
through regularly scheduled
assessments that baseline,
analyze, troubleshoot, and
trend performance.
Optimization
Assurance for
SteelHead (OAS)
New Optimize Services from Riverbed Professional Services include:

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Service ValueBusiness Issues Service Features Service Outcomes
Technology Adoption Service (TAS) Overview
• Customers not realizing
full value of Riverbed
Investment
• Customers lack expertise
to build best practice
processes and quantify
business value
• Riverbed solutions viewed
as tactical and not
strategic
• Project-based service that
accelerates the optimal
adoption of Riverbed
solutions
• Adoption assessment
• Process development and
KPI benchmarking
• Process optimization and
business value analysis
• Phase 1
• Gap analysis
• KPI recommendations
• Adoption roadmap
• Phase 2
• Best practice process
documentation
• Stakeholder training
• KPI benchmarks
• Phase 3
• Process execution
oversight
• Process optimization
• Business value analysis
• Accelerate and improve
adoption of Riverbed
technology solutions,
ensuring maximum value
is realized
• Best practice processes
for visibility, optimization,
and control are
implemented
• Measure business value
by identifying and
benchmarking customer-
relevant KPIs
• Link Riverbed solution
adoption to business
value and outcomes

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Adoption Drives Business Value
Causes of poor technology solution adoption:
§ Solutions are not driving business / operational
outcomes
§ Beneficiaries are unaware of what metrics are available
and how to leverage them
§ Poor or no cross-domain processes
§ Processes not documented / followed
§ Lack full integration with a best practice IT Service
Management methodology
§ Lack of executive management visibility and
commitment
§ Unable to measure and communicate meaningful
business value to the customer
Skilled
people
(Customer,
Partner,
and/or PS
Executing
mature
processes
(focused on
outcomes)
Enabled by
Riverbed
technology
Accelerate
business
value
(quantified
with KPIs)
Resulting in
customer
success &
adoption
Connecting technology to best practice processes and business value and outcomes

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TAS Delivery Methodology
Enterprise Adoption
Planning / KPIs
Aligned to Business
Outcomes
Adoption Process
Development
Oversight of
Adoption Process
Execution
Optimization of
Adoption Process
Business Value
Analysis
Gap Analysis / Plan
Challenges /
Outcomes
Adoption Readiness /
Determine KPIs
Process Tied to Outcomes Communications / Reporting
Process & Tech TrainingProcess Documentation
Improve Productivity by
XX%
Reduce Downtime by XX%
Reduce IT Costs
by $X
Phase
1
Phase
2*
Phase
3
KPI Benchmarking
*Work performed by Riverbed, or alternatively, oversight of work performed by others

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U.S.-based international mass media company
TAS Case Study
Challenges
• Spending too many hours troubleshooting performance issues impacting critical applications
• No network packet-level visibility prevented the client from quickly isolating the impacted domain
• Purchased SteelCentral to gain a centralized view into performance, but needed to quickly
operationalize it and demonstrate business value to executive management
Service Objectives
• Identify key apps to onboard with SteelCentral
• Conduct a gap analysis to address differences between current IT state and desired future state
• Develop a customized troubleshooting process with SteelCentral to improve the client’s priority
KPI of decreasing time spent on root cause analysis
• Cut time spent conducting root cause analysis from 200 hours to 1 hour (a 99.5% reduction)
• Accelerated SteelCentral’s time to value by achieving faster adoption and utilization
• Proved the business value of SteelCentral by quantifying improvements to a business KPI
• Improved IT’s responsiveness to the business and ensured more effective resource allocation
Value Achieved

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TAS Key Takeaways
Improved adoption means more value and better
alignment with business outcomes
Business value analysis allows us to prove the value of
our solutions
Improved adoption leads to greater customer satisfaction

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Service ValueChallenge Service Solution Service Outcomes
Optimization Assurance for Service (OAS) Overview
• Optimization and
performance of
applications has
degraded since the initial
implementation
• The deployment needs to
be remediated to improve
stability and performance
• A business value
analysis is needed to
validate the original
investment and/or
prepare for trade-up
Standard
• SteelHead health check
assessment
• Remediation
• L1/L2 troubleshooting
guidelines
• Change management
guidelines
• Trade-up sizing analysis
Enterprise
• Includes all activities from
the Standard package
• Business value analysis
• Standard: Remediation of
prioritized
recommendations to
optimize deployment and
improve application
acceleration
• Enterprise: Standard
package plus quantified
business value analysis
based on KPI
improvements
• Ensures apps are properly
optimized to achieve
business value
• Enhances the
performance and stability
of SteelHead deployments
• Prepares customers for
SteelHead trade-up
• Quantifies the business
value of SteelHead for key
applications

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OAS Delivery Methodology
Current State
Assessment/Data
Collection & Analysis
Prioritized
Recommendations &
L1/L2
Troubleshooting
Guidelines
Trade-Up Sizing
Analysis
Remediation &
Change
Management
Guidelines
Business Value
Analysis
Standard
Enterprise

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OAS Case Study:
Challenges
• Client reported lower-than-expected optimization levels from its SteelHead deployment
• No in-house resources or skills to address problems and manage SteelHeads moving forward
• No way of assessing SteelHead performance when changes were made to the infrastructure
Service Objectives
• SteelHead health check – recommendations to improve SteelHead performance
• Remediation plan – implement RPS’ recommendations for corrective action
• Change control process plan – gather the right information in advance of changes to the
infrastructure to prevent future performance issues for applications and WAN optimization
• SteelCentral Controller redesign – further improve and simplify SteelHead management
• Significant reduction in half-closed connections for key application traffic
• Enhanced user experiences for critical applications and protocols such as CIFS
• Increased data reduction and percentages of optimized traffic
• Eliminate similar performance issues while becoming better prepared for upcoming changes
Value Achieved
U.S.-based international financial services company

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Key Takeaways
OAS is offered in two packages: Standard and Enterprise
OAS Standard offers prioritized recommendations and
remediation; OAS Enterprise offers a business value analysis
OAS ensures applications are properly optimized to
achieve business value

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Service ValueBusiness Issues Service Features Service Outcomes
• Insufficient visibility
into application
performance trends
over time
• Reactive support
model negatively
affects business/EUE
• Ability to analyze and
report on trending data
limited by lean staffing
model and expertise
• Expert configuration
to ensure application
visibility
• Periodic production
performance
assessment and
trends
• Root cause analysis
and remediation
recommendations
• Baseline application
performance report
• Performance trending
for target applications
• Detailed analysis of
root causes and
correlation to business
impact
• Recommendations for
improvements
• Reporting reflects
business impacts
• Proactive analysis of
trends and
performance
problems before they
become acute
• Flexible assessment
service (quarterly,
biannually, or
annually)
Application Analytics and Diagnostics Service
(AADS) Overview

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Performed quarterly, biannually, or annually
AADS Delivery Methodology
Design & Install
Instrumentation
for Target
Application
Collect and
Validate Data
Baseline and
Analyze
Performance
Troubleshoot
Root Causes
Trend
Performance
Actionable
Advice

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AADS Key Takeaways
AADS is a proactive production application performance
assessment completed on a recurring basis
Ideal for customers who need RPS but don’t have budget
for a Resident Consultant
AADS creates a performance baseline for trending
analysis and diagnostics

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AADS Case Study:
Challenges
• Users reported performance issues across the globe when using critical applications that track
drug trials and help the client maintain FDA compliance
• Confirm where performance degradation was occurring and get better visibility moving forward
• Tight application release windows make it even more difficult to track performance fluctuations
Service Objectives
• Quarterly assessments to identify areas of degraded or improved performance over time
• Monitor application KPIs and deliver recommendations to improve and optimize performance
• Provide trending data to identify impacts as changes are introduced to app infrastructure
• Enhanced visibility minimizes impact of issues
• Trending data can be used in future development cycles to mitigate service disruptions
• Efficient use of resources for enhancing app performance based on target recommendations
• More mature processes for troubleshooting issues and understanding end-to-end performance
Value Achieved
Research-based pharmaceutical company

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§ Visit www.riverbed.com/services-training/optimize.html
§ Contact proserve@riverbed.com
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22. Thank You
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