3. INTRODUCTION
Barriers acts like sieves , they
filter out the message
encoded. They create
problems in transmission of
message and hinder effective
communication
4. Classification of barriers:
On classifying these barriers according to the processes
of message formation and delivery , we get them at
three levels:
1.Intrapersonal
2.Interpersonal
3.Organizational
6. Intrapersonal barriers
Intrapersonal barriers - Inbuilt in
person.
Every individual is unique and
differs by education , experience ,
background . So all of us interpret
same information in many ways.
8. Wrong assumptions create barriers in communication
mainly because the sender or the receiver doesn’t know
about each other’s background.
All individuals in an organisation perceive situations in
different ways. This creates a barrier due to different
thinking of different individuals.
No two persons have similar backgrounds . People vary
in terms of education , culture , age , financial status , etc .
Thus our background plays a significant role in how we
interpret the message.
Wrong inferences creates a barrier when one fails to
distinguish between what actually exists and what one
assumes to exist.
11. CAUSES
Limited vocabulary
Incongruity of verbal and non-verbal messages
Emotional outbursts
Cultural variations
Poor listening skills
Noise in the channel
12. An inadequate vocabulary can be a major hindrance in
communication . So, skill of appropriate usage of words
is must in communication.
Also, our non-verbal cues should consistently match
our verbal messages, adding to their effectiveness and
enhancing our image as a competent and interesting
communicator.
Excessive emotional involvement can be an obstacle in
communication . It is important to maintain our
composure in all kinds of communications.
To compete successfully in today’s globalised business
environment , we must overcome the communication
inadequacy arising from different languages and
cultures.
Another common obstacle to communication is poor
listening habits.
13. Organisational barriers:
Every organisation , irrespective of its size , has its
own communication techniques , and each nurtures its
own communication climate.
In large organizations where the flow of information
is downward , feedback is nor guranteed .
14. CAUSES
Too many transfer stations
Fear from superiors
Information overloaded
Use of inappropriate media
15. The main organisational barriers are explained
below:
Too many transfer stations-The more links there are in a
communication chain , the greater are the chances of
communication that will occur. Here the message gets distorted at
each level.
Fear of superiors-In rigidly structured organisation , fear or awe of
the superiors prevents sub-ordinates from speaking frankly . This
creates a big communication barrier in an organisation.
Use of inappropriate media-Some of the common media used in
organisations are graphs and charts , telephones , emails , slides , etc
. While choosing the medium one should therefore keep in mind
the advantages , disadvantages and potential barriers to
communication.
Information overload- One of the major problems faced by the
organisations today is the availability of huge amounts of data
which the receiver is unable to handle effectively . This is
information overload.
16. TO CONCLUDE
One must know how barriers works
and creats miss understandings in an
organization or at individual level, for
smooth communication
