Slides for 2010 NLADA Rural Pre-Conference

1. NLADA Rural Pre-ConferenceNLADA Rural Pre-Conference
TechnologyTechnology
AndAnd
Rural DeliveryRural Delivery

2. LiveHelpLiveHelp

4. Video ConferencingVideo Conferencing
• Use PartnershipsUse Partnerships
to enhance/enableto enhance/enable
VideoVideo
ConferencingConferencing
• MT, ME, MO, OHMT, ME, MO, OH

5. Video TutorialsVideo Tutorials
 Video tutorials toVideo tutorials to
help visitors findhelp visitors find
information oninformation on
your websiteyour website
 OhioOhio’’s Courts Court
Tour VideosTour Videos
provide quickprovide quick
information andinformation and
resourcesresources

6. Expanding Access with Online Intake:Expanding Access with Online Intake:
Legal Aid of Western OhioLegal Aid of Western Ohio
 Walk-inWalk-in
 HotlineHotline
 Web-basedWeb-based

8. Advantages of Online IntakeAdvantages of Online Intake
 Online Intake is available 24/7, from any locationOnline Intake is available 24/7, from any location
with Internet access; increased access for rural clientswith Internet access; increased access for rural clients
 Provides potential clients with a way to contact legalProvides potential clients with a way to contact legal
services outside of regular business hours; thus,services outside of regular business hours; thus,
potentially reducing the amount of call traffic (andpotentially reducing the amount of call traffic (and
waits on hold).waits on hold).
 Online Intake is projected to shorten the intakeOnline Intake is projected to shorten the intake
process by an estimated 15-20 minutes per client.process by an estimated 15-20 minutes per client.

9. Legal Meetings -Legal Meetings -
http://lsntap.org/aboutlegalmeetingshttp://lsntap.org/aboutlegalmeetings

10. LegalMeetings – Online MeetingsLegalMeetings – Online Meetings
 Negotiated substantially discounted contract forNegotiated substantially discounted contract for
Citrix’s GoToMeetingCitrix’s GoToMeeting
 Over 100 legal aid programs use LegalMeetingsOver 100 legal aid programs use LegalMeetings
online conferencingonline conferencing
 They reported a return on investment of $10,000They reported a return on investment of $10,000
per licenseper license
 Last year they held over 5,000 virtual meetingsLast year they held over 5,000 virtual meetings
 LSNTAP manages the project, which isLSNTAP manages the project, which is
projected to become self-sustaining in 2010projected to become self-sustaining in 2010

11. Wireless BroadbandWireless Broadband
 Provides high-speed wireless internet accessProvides high-speed wireless internet access
via mobile data networks – also called Mobilevia mobile data networks – also called Mobile
BroadbandBroadband
 Aircards, MiFi (mini-wifi network devices),Aircards, MiFi (mini-wifi network devices),
Smartphones, iPad, other tabletsSmartphones, iPad, other tablets
 AT&T, Clearwire, Cricket, Sprint, T-MobileAT&T, Clearwire, Cricket, Sprint, T-Mobile
Verizon – all offer wireless broadband optionsVerizon – all offer wireless broadband options

12. Wireless BroadbandWireless Broadband
 Sprint Mobile Broadband CardSprint Mobile Broadband Card
 4G speed, unlimited access, at reduced, General Services4G speed, unlimited access, at reduced, General Services
Administration (GSA) level pricing ($42.99/month) forAdministration (GSA) level pricing ($42.99/month) for
LSC-funded programs (non-LSC programs may purchaseLSC-funded programs (non-LSC programs may purchase
at special rates through http://mictatech.org)at special rates through http://mictatech.org)
 Free broadband device and $100 service creditFree broadband device and $100 service credit
 Zachary Shields, Public Sector Account Manager, 216-Zachary Shields, Public Sector Account Manager, 216-
273-3462 / zachary.shields@sprint.com273-3462 / zachary.shields@sprint.com
 Jon Farmerie, Public Sector Account Executive, 440-308-Jon Farmerie, Public Sector Account Executive, 440-308-
9787 / jonathan.farmerie@sprint.com9787 / jonathan.farmerie@sprint.com
 http://lsntap.org/SprintBroadband_2010http://lsntap.org/SprintBroadband_2010

13.  Librarian trainingLibrarian training
and supportand support
websitewebsite
 Online legalOnline legal
resources trainingresources training
curriculumcurriculum
 Palm cards forPalm cards for
referrals to legalreferrals to legal
agenciesagencies
 TexasLawHelp.orTexasLawHelp.or
g brochures andg brochures and
postersposters
Librarian Initiatives

14. NLADA SessionsNLADA Sessions
 Prioritizing Technology Investments and Measuring Impact on ClientPrioritizing Technology Investments and Measuring Impact on Client
ServicesServices
 Thursday, 1:45-3:15 p.m.Thursday, 1:45-3:15 p.m.
 ““Lights, Camera, Action!” Delivering Legal Information throughLights, Camera, Action!” Delivering Legal Information through
Multimedia ContentMultimedia Content
 Thursday, 3:30-5:00 p.m.Thursday, 3:30-5:00 p.m.
 NLADA Technology Section MeetingNLADA Technology Section Meeting
 Thursday, 5:30 p.m.Thursday, 5:30 p.m.
 E-Filing SessionE-Filing Session
 Friday, 8:30-10:00 a.m.Friday, 8:30-10:00 a.m.
 A2J Author, Online Intake and Case ManagementA2J Author, Online Intake and Case Management
 Friday, 8:30-10:00 a.m.Friday, 8:30-10:00 a.m.
 Public Libraries: A New Partner for Access to JusticePublic Libraries: A New Partner for Access to Justice
 Friday, 10:15-11:45 a.m.Friday, 10:15-11:45 a.m.

15. Georgia Legal Services ProgramGeorgia Legal Services Program
 Free or low-cost, currently available andFree or low-cost, currently available and
"off-the-shelf" interactive technology"off-the-shelf" interactive technology
approaches supportive of pro bono 3Rs,approaches supportive of pro bono 3Rs,
remote intake and outreach effortsremote intake and outreach efforts
 Lab experimentsLab experiments
 Court-based program partnershipsCourt-based program partnerships

16. Georgia Legal Services ProgramGeorgia Legal Services Program
 Internet-based CMSInternet-based CMS
 Mobile law unitsMobile law units
 Client and advocate podcast contentClient and advocate podcast content
 LiveHelp real-time chatLiveHelp real-time chat
 Remote access and support via webcam andRemote access and support via webcam and
communication softwarecommunication software
 Virtual Offices and MeetingsVirtual Offices and Meetings
 Online documents and document assemblyOnline documents and document assembly
 Wikis for advocate support on the goWikis for advocate support on the go

17. SAMPLE PROJECTSSAMPLE PROJECTS
 Pilot Projects with the Courts- Law InfoPilot Projects with the Courts- Law Info
Centers – Dougherty, Appalachian andCenters – Dougherty, Appalachian and
Chattahoochee CircuitsChattahoochee Circuits
 GLSP Laptop Project (Lessons forGLSP Laptop Project (Lessons for
Disaster Mobile Law Units!)Disaster Mobile Law Units!)
 Podcasts for Client Legal Information andPodcasts for Client Legal Information and
Staff Training and UpdatesStaff Training and Updates
Microsoft Live Communications ServerMicrosoft Live Communications Server

18. MAIN WEBSITESMAIN WEBSITES
 WWW.LEGALAID-WWW.LEGALAID-
GA.ORGGA.ORG
 Self-help andSelf-help and
information websiteinformation website
 WWW.GEORGIAADVOCAWWW.GEORGIAADVOCA
TES.ORG/GLSPTES.ORG/GLSP
 Staff intranetStaff intranet
 WWW.GEORGIAADVOCAWWW.GEORGIAADVOCA
TES.ORG/GAMLAPTES.ORG/GAMLAP
 MIL/VETSMIL/VETS
 WWW.GEORGIAADVOCAWWW.GEORGIAADVOCA
TES.ORG/GOJCTES.ORG/GOJC
 GLSP Volunteer SupportGLSP Volunteer Support

19. Montana Legal Services AssociationMontana Legal Services Association
 Serve extremely large sparsely populatedServe extremely large sparsely populated
geographic areageographic area
 145,000+ square miles145,000+ square miles
 Distance across state is app. 600 miles or the sameDistance across state is app. 600 miles or the same
distance as Indianapolis, IN to Washington, DCdistance as Indianapolis, IN to Washington, DC
 Total population is app. 950,000Total population is app. 950,000
 6.2 persons per square mile6.2 persons per square mile
 app. 12 cows per square mileapp. 12 cows per square mile

20. MLSA and Video ConferencingMLSA and Video Conferencing
 MLSA received a TIG grant in 2001 to partnerMLSA received a TIG grant in 2001 to partner
with the Montana Supreme Court Administrator’swith the Montana Supreme Court Administrator’s
office to put a direct video conferencingoffice to put a direct video conferencing
connection between MLSA’s office in Missoulaconnection between MLSA’s office in Missoula
and the District Court in Miles City, MT (461and the District Court in Miles City, MT (461
miles apart)miles apart)
 At that time, MLSA not able to provide servicesAt that time, MLSA not able to provide services
in Miles City – Closest MLSA office is 145 milesin Miles City – Closest MLSA office is 145 miles
away.away.

21. Video Conferencing PartnershipVideo Conferencing Partnership
 Now, MLSA partners with the MontanaNow, MLSA partners with the Montana
Supreme Court to use their equipment.Supreme Court to use their equipment.
 37 equipment sites in District Courts in37 equipment sites in District Courts in
Montana cover most of the State (30 of 56Montana cover most of the State (30 of 56
counties), including most District Courts, adultcounties), including most District Courts, adult
and youth detention facilities, state prison,and youth detention facilities, state prison,
state hospital, the University of Montana Lawstate hospital, the University of Montana Law
School, the Montana Supreme Court, and theSchool, the Montana Supreme Court, and the
Office of the Court AdministratorOffice of the Court Administrator..

22. Montana Court Video SitesMontana Court Video Sites

23. Montana LiveHelp…what’sMontana LiveHelp…what’s
new?new?
 Supports additional websitesSupports additional websites
 LiveHelp button provides information to potentialLiveHelp button provides information to potential
AmeriCorps members and community partnersAmeriCorps members and community partners
 Key component of Self-Help Remote WorkstationKey component of Self-Help Remote Workstation
KiosksKiosks
 Enables MLSA to provide legal resources toEnables MLSA to provide legal resources to
community members outside of business hourscommunity members outside of business hours

24. Support AmeriCorps WebsitesSupport AmeriCorps Websites

25. Self-Help Kiosks and LiveHelpSelf-Help Kiosks and LiveHelp

26. Where the buttons take you….Where the buttons take you….

27. Georgia Legal Services ProgramGeorgia Legal Services Program
 The Laptop ProjectThe Laptop Project
 Usage and evaluationUsage and evaluation
 Office-on-the-goOffice-on-the-go
 Remote intakeRemote intake
 Court and Admin advocacy supportCourt and Admin advocacy support
 Tie-in to VOIP (laptop becomes phone and callsTie-in to VOIP (laptop becomes phone and calls
follow advocate)follow advocate)

29.  Share docs / Share statusShare docs / Share status
 Instant Conferencing/Videoconferencing withInstant Conferencing/Videoconferencing with
multiple participantsmultiple participants
 Send e-mail meeting link to non-program staffSend e-mail meeting link to non-program staff
 Instant message (secure)Instant message (secure)
 Create GroupsCreate Groups
 VoiceVoice
 Outlook Exchange tie-in optionOutlook Exchange tie-in option
ADD REMOTE SUPPORT,
MESSAGING AND LIVE
MEETING

31.  Share docsShare docs
 Share statusShare status
 Instant Conferencing/Videoconferencing withInstant Conferencing/Videoconferencing with
multiple participantsmultiple participants
 Send e-mail meeting link to non-program staffSend e-mail meeting link to non-program staff
 Instant message (secure)Instant message (secure)
 Create GroupsCreate Groups
 Outlook Exchange tie-in optionOutlook Exchange tie-in option

32. GLSP Technology 2010GLSP Technology 2010
 Pro Bono Coordinators Meet Online …Pro Bono Coordinators Meet Online …

33. Pro Bono TechPro Bono Tech
 Microsoft Live Communications ServerMicrosoft Live Communications Server
 Reduce travel for pro bono meetingsReduce travel for pro bono meetings
 Enlist partner agencies to host a webcam forEnlist partner agencies to host a webcam for
remote pro bono intakeremote pro bono intake
 Interview clients or prepare clients for hearingInterview clients or prepare clients for hearing
from remote site or another GLSP office.from remote site or another GLSP office.
 Meet online with volunteersMeet online with volunteers

34. Document Assembly for VolsDocument Assembly for Vols
 HotDocs– DocumentHotDocs– Document
assemblyassembly
 Online interviews thatOnline interviews that
produce completedproduce completed
documentsdocuments
 Pleadings, letters,Pleadings, letters,
applicationsapplications
 Outreach/intake supportOutreach/intake support

35. GEORGIAADVOCATES.ORGGEORGIAADVOCATES.ORG
Content Integrated w/ CMSContent Integrated w/ CMS
 NEWNEW
 Case ManagementCase Management
IntegrationIntegration– “XML”– “XML”
 Integration of dataIntegration of data
and resourcesand resources
between statewidebetween statewide
client and advocateclient and advocate
websites and casewebsites and case
managementmanagement
systemsystem
 ““One-Web” ApproachOne-Web” Approach
 Adds value to intakeAdds value to intake
processprocess

36. Pro Bono ContentPro Bono Content
 PodcastingPodcasting
 Court partnership- remote access to infoCourt partnership- remote access to info
 Open source softwareOpen source software
 Cost of project – mostly FREE!Cost of project – mostly FREE!
 Need a server to host the audio filesNeed a server to host the audio files
 Spoken brochures; “How –to”; record in otherSpoken brochures; “How –to”; record in other
languageslanguages
 Volunteer training and Vol opportunityVolunteer training and Vol opportunity

37. Pro Bono ContentPro Bono Content
 LIVEHELP --Live Chat and Co-BrowsingLIVEHELP --Live Chat and Co-Browsing
 Current Use:Current Use:
 Provides virtual, live assistance for web site visitorsProvides virtual, live assistance for web site visitors
 Provides chat with Pro Bono Coordinators about websiteProvides chat with Pro Bono Coordinators about website
resources, calendar and volunteer opportunitiesresources, calendar and volunteer opportunities
 Points Vols to the resources they are looking for with livePoints Vols to the resources they are looking for with live
linkslinks
 Chat discussions for pro bono practice and policy questionsChat discussions for pro bono practice and policy questions

38. Pro Bono ContentPro Bono Content
 WikisWikis
 Create wikis for remote intake or outreachCreate wikis for remote intake or outreach
 Substantive law areasSubstantive law areas
 Intake questionsIntake questions
 Resources for volunteers and/or intake staffResources for volunteers and/or intake staff
 Program policies and proceduresProgram policies and procedures
 Create shortcut to wikis on laptop desktopCreate shortcut to wikis on laptop desktop
 Special pro bono projects wikis- ex. Disaster law forSpecial pro bono projects wikis- ex. Disaster law for
volunteers OR law student projects managementvolunteers OR law student projects management

40. ResourcesResources
 NTAP – www.lsntap.orgNTAP – www.lsntap.org
 TechSoup – www.techsoup.orgTechSoup – www.techsoup.org
 NTEN – www.nten.orgNTEN – www.nten.org
 LSCLSC
 LRI: http://www.lri.lsc.gov/LRI: http://www.lri.lsc.gov/
 TIG: http://tig.lsc.gov/TIG: http://tig.lsc.gov/
 Technola - http://www.techno.la/Technola - http://www.techno.la/

41. JANE RIBADENEYRAJANE RIBADENEYRA
LSC Office ofLSC Office of
Program PerformanceProgram Performance
ribadeneyraj@lsc.govribadeneyraj@lsc.gov
MIKE MONAHANMIKE MONAHAN
State Bar of GAState Bar of GA
Pro Bono Project / GLSPPro Bono Project / GLSP
probono@gabar.orgprobono@gabar.org
MICHELLE HAUERMICHELLE HAUER
Montana LegalMontana Legal
Services AssociationServices Association
mhauer@mtlsa.orgmhauer@mtlsa.org