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Innovating Through Technology: Ideas from Inside and Outside the Legal Aid Sector

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What does it mean to innovate through technology? How are other organizations doing it? Through a tour of case studies and examples, we’ll inspire you with potential ways to apply new technologies to your own programs.

Think of it as a survey of 15 project and examples of innovation from npos, topics will include:

Document assembly
Apps
SMS – Texts
Online courses
Expert systems
Kiosks
Volunteer management
Video conferencing hardware/software
Dashboards & maps.
By Idealware

Presenters:

Laura Quinn, Idealware

Kathleen Caldwell, Pine Tree Legal Assistance

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Innovating Through Technology: Ideas from Inside and Outside the Legal Aid Sector

  1. 1. Using Technology to Enhance Legal Service Delivery: Opportunities for Innovation
  2. 2. It’s Time for Innovation
  3. 3. Thingsto Consider What is Innovation?
  4. 4. Innovation is the Creativity to Use What You Have in a New Way
  5. 5. Kids Are Natural Innovators
  6. 6. What Do You Need Before You Innovate?
  7. 7. Office Infrastructure Start by building a solid foundation: • Up-to-date computers • Shared file server and backup system • Effective email, calendaring, and office software
  8. 8. Case Management Software Make sure you have a system that can adapt as your organization changes.
  9. 9. Beyond Basics Establishing a launch pad for innovation.
  10. 10. Document Assembly The automated creation of legal documents can save a lot of time.
  11. 11. Online Intake and Triage An online system that allows people to input their information, describe their legal problem, and get connected with resources.
  12. 12. Mobile Providing services through mobile devices.
  13. 13. What’s The Next Step?
  14. 14. Helping Clients Learn
  15. 15. LawHelp SMS Initiative
  16. 16. CitizenshipWorks.org Mobile App The app helps user inform themselves, get organized, and prepare to become American citizens.
  17. 17. Self-Paced Modules You can create modules that allow users to watch videos, take tests, or get customized information through branching logic.
  18. 18. Online Courses Illinois residents can take a course on the foreclosure process at IllinoisLegalAid.org.
  19. 19. Game Design Gaming can aid learning and help people walk through courtroom scenarios.
  20. 20. Maine Food Supplement Program Estimator Pinetree used LHI and HotDocs to create a simple expert system
  21. 21. Expert Systems An information and decision-making tool that can guide users through common legal procedures.
  22. 22. Expert System Innovation Georgetown Law students were challenged to create an app using Neota Logic to solve a legal problem. Photo: Georgetown Law
  23. 23. Rechtwijzer: Online Dispute Resolution This Dutch site provides not only legal remedies, but online tools to help parties settle disputes without the need for a lawyer at all
  24. 24. Making Connections
  25. 25. Live Chat Can Reduce Confusion
  26. 26. TXT4LIFE: A Text for Help *Attribution: Nicole Wallace http://philanthropy.com/article/Depressed-Teens-Can-Get-Text/137783/ This suicide hotline handles 20 times as many text sessions as they do phone calls—giving teens a familiar avenue to get help.
  27. 27. Bridge for Youth: Real Time Status App helps Minnesota homeless youth find a bed or food that’s available now.
  28. 28. MLSA Kiosks for Free Legal Help Montana Legal Services Association provides kiosks in remote courtrooms with access to free online legal help, live chat and forms for those who choose to self-represent--at $2500 per kiosk.
  29. 29. NYLAG’s Mobile Legal Help Center The bus travels to the five boroughs and Long Island. A designated attorney and driver travels on the bus Other staff and volunteers rotate.
  30. 30. Connecting Skilled Volunteers Connect volunteers on specific types of templated projects.
  31. 31. Having Conversations
  32. 32. A Revolution in Simple Translation
  33. 33. Video Conferencing An opportunity to communicate when travel is difficult.
  34. 34. Hardwired Video Conferencing LawNY recently installed video conferencing equipment in seven offices.
  35. 35. Software Video Conferencing A low-cost way to make sure foster kids are getting the care they need.
  36. 36. Analytics
  37. 37. Dashboards A useful way to share data within your organization.
  38. 38. Food Desert (USDA): Mapping Public Data Mapping public government data highlights areas where there’s little access to supermarkets.
  39. 39. Make the Case with Maps Mapping allows you to show how great the need is for legal help and how your work is making a difference.
  40. 40. Polaris Project: Finding Patterns This large anti-human- trafficking hotline, partnered with Google and Palantir, sorts through masses of data to connect the dots on illegal activity.
  41. 41. Innovation is a Mindset You can apply your expertise working with clients to come up with big ideas.
  • EduardoBerrosOrtiz

    May. 28, 2016
  • mkprasanna

    Jul. 23, 2015

What does it mean to innovate through technology? How are other organizations doing it? Through a tour of case studies and examples, we’ll inspire you with potential ways to apply new technologies to your own programs. Think of it as a survey of 15 project and examples of innovation from npos, topics will include: Document assembly Apps SMS – Texts Online courses Expert systems Kiosks Volunteer management Video conferencing hardware/software Dashboards & maps. By Idealware Presenters: Laura Quinn, Idealware Kathleen Caldwell, Pine Tree Legal Assistance

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