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Empathy Map
School to Work Transition
Stakeholder
• Very experienced, highly skilled and
passionate technical leader, with hands on
experience on multiple technologies trying to
build a multidisciplinary team of young
engineers to develop a product
Say
• How do u start ?
– start by identifying the needs of the project team, publish
requirements
• How do u define requirements ?
– keep it broad, but relevant technical areas
• What kind of candidates you look for
– Want generalist who works in and can be trained into multiple roles,
do not want specialist
• What is the process.
– Invite resumes. I look for what interesting work they have done. Based
on that short list candidates
• What do you look for in candidates ?
– Problem solving skills
– Hands on experience
– Ability to work in team. They should be really nice to work with
Say
• Interview process ?
– Typically more than half day.
– Multiple people interview the candidate
• Why multiple people
– To get different perspective
• How do u choose interviewers ?
– Different areas but related to candidate’s expertise
– I know them well and trust their judgement
• Selection
– Mostly consensus
– If group is split we may for another round of interviews. If not positive, drop the candidate
• Statitics
– 1000+ resumes
– 30/40 interviews
– 10 offers
– Happy with almost all except couple of exceptions
• Unhappy cases are where group was split
Do
• Scan resumes
• Choose interviewer
• Brief them about candidates
• Arrange interview
• Collect feedback
• Assemble and decide on selection
Think
• Stake holder is very clear about what qualities he
expects from candidates
• Puts lots of efforts in choosing them
• Is clear about priorities, for example
– attitude matters more than aptitude
– Read to invest time in training
• Flexible about candidates areas of interest. Stakeholder
wants to keep options open
• Amount of efforts put in the process is high
• Among chosen candidates most of them turned out to
be good
Feel
• Process is exhaustive.
• Most of the selections were good.
• Needs lots of efforts in choosing candidates.
• Time spent is high
• Success depends on the skills and judgments of
interviewers.
• Choosing Interviewers also needs careful
assessment
• It is subjective assessment
• Is not scalable.
Problem statement and Insight
Problem statement
Very experienced, highly skilled Technical leader,
trying to build a multidisciplinary team of young
engineers, Needs ways to improve efficiency and
efficacy of hiring process without compromising
quality of hiring.
Insight
• The current process though working well, needs
lot of time from many skilled individuals and
depends on subjective assessments.

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School to Work Transition: Empathy map for Employer

  • 1. Empathy Map School to Work Transition
  • 2. Stakeholder • Very experienced, highly skilled and passionate technical leader, with hands on experience on multiple technologies trying to build a multidisciplinary team of young engineers to develop a product
  • 3. Say • How do u start ? – start by identifying the needs of the project team, publish requirements • How do u define requirements ? – keep it broad, but relevant technical areas • What kind of candidates you look for – Want generalist who works in and can be trained into multiple roles, do not want specialist • What is the process. – Invite resumes. I look for what interesting work they have done. Based on that short list candidates • What do you look for in candidates ? – Problem solving skills – Hands on experience – Ability to work in team. They should be really nice to work with
  • 4. Say • Interview process ? – Typically more than half day. – Multiple people interview the candidate • Why multiple people – To get different perspective • How do u choose interviewers ? – Different areas but related to candidate’s expertise – I know them well and trust their judgement • Selection – Mostly consensus – If group is split we may for another round of interviews. If not positive, drop the candidate • Statitics – 1000+ resumes – 30/40 interviews – 10 offers – Happy with almost all except couple of exceptions • Unhappy cases are where group was split
  • 5. Do • Scan resumes • Choose interviewer • Brief them about candidates • Arrange interview • Collect feedback • Assemble and decide on selection
  • 6. Think • Stake holder is very clear about what qualities he expects from candidates • Puts lots of efforts in choosing them • Is clear about priorities, for example – attitude matters more than aptitude – Read to invest time in training • Flexible about candidates areas of interest. Stakeholder wants to keep options open • Amount of efforts put in the process is high • Among chosen candidates most of them turned out to be good
  • 7. Feel • Process is exhaustive. • Most of the selections were good. • Needs lots of efforts in choosing candidates. • Time spent is high • Success depends on the skills and judgments of interviewers. • Choosing Interviewers also needs careful assessment • It is subjective assessment • Is not scalable.
  • 8. Problem statement and Insight Problem statement Very experienced, highly skilled Technical leader, trying to build a multidisciplinary team of young engineers, Needs ways to improve efficiency and efficacy of hiring process without compromising quality of hiring. Insight • The current process though working well, needs lot of time from many skilled individuals and depends on subjective assessments.