Sherri Shade Information Technology Ethical Challenges

Ethics eth•ic Pronunciation: (eth'ik), [key] — n. 1. the body of moral principles or values governing or distinctive of a particular culture or group: the Christian ethic; the tribal ethic of the Zuni. 2. a complex of moral precepts held or rules of conduct followed by an individual: a personal ethic. Webster’s Dictionary

eth•ic Pronunciation: (eth'ik), [key] — n. 1. the body of moral principles or values governing or distinctive of a particular culture or group: the Christian ethic; the tribal ethic of the Zuni. 2. a complex of moral precepts held or rules of conduct followed by an individual: a personal ethic.

Webster’s Dictionary

IT and Ethics Who is responsible? Who is affected? Should IT Professionals be in the ethics business? Training Refer ethical issues to HR Development Implementation Application

Who is responsible?

Who is affected?

Should IT Professionals be in the ethics business?

Training

Refer ethical issues to HR

Development

Implementation

Application

Ethical Behaviors? Is your 80 gigabyte hard drive full? Music and videos That sure is a great music where did you get it? Downloading of music from the web Have you given a friend a copy of your Microsoft Project software? Software Piracy Did you read the confidential company file that was accidentally attached to your email? Computer abuse Did you gain access to the network and invade other workers emails and files? Computer abuse You formatted your hard drive prior to leaving your company because you were angry about leaving. Destruction of property

Is your 80 gigabyte hard drive full?

Music and videos

That sure is a great music where did you get it?

Downloading of music from the web

Have you given a friend a copy of your Microsoft Project software?

Software Piracy

Did you read the confidential company file that was accidentally attached to your email?

Computer abuse

Did you gain access to the network and invade other workers emails and files?

Computer abuse

You formatted your hard drive prior to leaving your company because you were angry about leaving.

Destruction of property

Information Technology Ethics Deal with proper use of technology devices, data, services, and software. Prior to Technology it may have been easier to know whether the activity was right or wrong Virtual World Judging behaviors is no longer straight forward Ethical or Unethical? A student downloads a sexually explicit picture from the Internet on a computer in the school library. Other students are able to see the picture A student finds the teacher’s password to the school’s information system and uses it to change his grades and vi the grades of other students. A student uses the copy and paste commands to place large parts of an electronic article into an assigned paper. She turns the paper in as her own work A student makes a copy of a software program borrowed from another student to use on his computer at home. A student downloads a graphic file from the web to place on his own webpage. However, he does provide a link to the author’s site. A student uses another student’s project website as a guideline. A student copies a previous published story in his own handwriting and submits it as his own work.

Deal with proper use of technology devices, data, services, and software.

Prior to Technology it may have been easier to know whether the activity was right or wrong

Virtual World

Judging behaviors is no longer straight forward

Ethical or Unethical?

A student downloads a sexually explicit picture from the Internet on a computer in the school library. Other students are able to see the picture

A student finds the teacher’s password to the school’s information system and uses it to change his grades and vi the grades of other students.

A student uses the copy and paste commands to place large parts of an electronic article into an assigned paper. She turns the paper in as her own work

A student makes a copy of a software program borrowed from another student to use on his computer at home.

A student downloads a graphic file from the web to place on his own webpage. However, he does provide a link to the author’s site.

A student uses another student’s project website as a guideline.

A student copies a previous published story in his own handwriting and submits it as his own work.

Information Technology Ethics New ethical considerations may be required with technology capabilities Email spamming Does the fact that the financial burden of unsolicited ads etc. now falls on the recipient not the sender create new rules? Digital photography What obligations does a anyone have to present an undoctored photo, even if the message is not as good as the digitally enhanced photo? Pornography access What security measures need to be put in place by schools, parents, companies and libraries to keep individuals from seeing inappropriate materials? Intellectual property Do we need better/clearer definitions of property? Globalization of the organization What do we need to better understand cultures, language , and behaviors ?

New ethical considerations may be required with technology capabilities

Email spamming

Does the fact that the financial burden of unsolicited ads etc. now falls on the recipient not the sender create new rules?

Digital photography

What obligations does a anyone have to present an undoctored photo, even if the message is not as good as the digitally enhanced photo?

Pornography access

What security measures need to be put in place by schools, parents, companies and libraries to keep individuals from seeing inappropriate materials?

Intellectual property

Do we need better/clearer definitions of property?

Globalization of the organization

What do we need to better understand cultures, language , and behaviors ?

Information Technology Ethics Some users view their computing actions as less serious than their actions in the “real world” Examples: Stealing software from a store – no way! …. However, SW piracy costs businesses billions of dollars per year Most of us would not pick a lock to someone’s house However, guessing passwords to gain access to a website, information, or programs is a common Sometimes the technology is not well understood…romance and fear may accompany a new technologies. Movies, books, TV capitalize on this fear and romance and make unethical or illegal actions seem heroic, or necessary

Some users view their computing actions as less serious than their actions in the “real world”

Examples:

Stealing software from a store – no way! ….

However, SW piracy costs businesses billions of dollars per year

Most of us would not pick a lock to someone’s house

However, guessing passwords to gain access to a website, information, or programs is a common

Sometimes the technology is not well understood…romance and fear may accompany a new technologies.

Movies, books, TV capitalize on this fear and romance and make unethical or illegal actions seem heroic, or necessary

The Ten Commandments of Computer Ethics Computer Ethics Institute

Computer Ethics Institute

Challenges: Code of Ethics No Form of licensing for computer professionals Results in no real way to enforce ethical standards within the computing field There is movement within the industry to create a licensing process but there are many issues to be resolved What will be included on the exam? How often will an IT professional be required to renew the license? Developed by several organizations Adoption Implementation Monitoring Example: http://www.acm.org/constitution/code.html

No Form of licensing for computer professionals

Results in no real way to enforce ethical standards within the computing field

There is movement within the industry to create a licensing process but there are many issues to be resolved

What will be included on the exam?

How often will an IT professional be required to renew the license?

Developed by several organizations

Adoption

Implementation

Monitoring

Example: http://www.acm.org/constitution/code.html

Challenges: Web Design Implementation of features Pop ups Blocking/filters Aliases and redirecting Cookies Privacy policies Security policies Spyware Use of other design features Javascript Graphics - pictures, buttons, logos, icons Content Design layout Accountability/responsibility Outdated material, inaccurate material

Implementation of features

Pop ups

Blocking/filters

Aliases and redirecting

Cookies

Privacy policies

Security policies

Spyware

Use of other design features

Javascript

Graphics - pictures, buttons, logos, icons

Content

Design layout

Accountability/responsibility

Outdated material, inaccurate material

Challenges: Commerce Fraud Taxation Free Trade Gambling Auctions Spamming Who were Canter and Siegel? Spamming cell phones? Term papers for sale Atlanta Journal Constitution aritcle

Fraud

Taxation

Free Trade

Gambling

Auctions

Spamming

Who were Canter and Siegel?

Spamming cell phones?

Term papers for sale

Atlanta Journal Constitution aritcle

Challenges: Workplace Accessibility Ergonomics Outsourcing Telecommuting Customer relationships – Vendor relationships Should IT professionals be in the ethics business or should other areas of the business handle these issues? Monitoring Should your employer have the right to monitor private email messages? What are the two most popular Web sites for American workers? Playboy and ESPN

Accessibility

Ergonomics

Outsourcing

Telecommuting

Customer relationships – Vendor relationships

Should IT professionals be in the ethics business or should other areas of the business handle these issues?

Monitoring

Should your employer have the right to monitor private email messages?

What are the two most popular Web sites for American workers? Playboy and ESPN

Challenges:Workplace 62% of employers monitor employees' eMail and Internet use. 68% cite legal liability as the primary reason to monitor. 87% of companies that monitor have a written eMail Policy, 83.1% an Internet Policy, 68% a Software Policy. 51% of employers have disciplined or terminated employees for violating ePolicy. 35% of organizations have eMail retention & deletion policies in place. 10% of companies have been ordered by courts to turn over employee eMail related to workplace lawsuits. 8.3% of organizations have battled sexual harassment and/or sexual discrimination claims stemming from employee e-mail and/or Internet use. Source: The 2001 Electronic Policies & Practices Survey from The American Management Association, US News & World Report, and The ePolicy Institute-Click Here for Survey Results .

62% of employers monitor employees' eMail and Internet use.

68% cite legal liability as the primary reason to monitor.

87% of companies that monitor have a written eMail Policy,

83.1% an Internet Policy,

68% a Software Policy.

51% of employers have disciplined or terminated employees for violating ePolicy.

35% of organizations have eMail retention & deletion policies in place.

10% of companies have been ordered by courts to turn over employee eMail related to workplace lawsuits.

8.3% of organizations have battled sexual harassment and/or sexual discrimination claims stemming from employee e-mail and/or Internet use.

Source: The 2001 Electronic Policies & Practices Survey from The American Management Association, US News & World Report, and The ePolicy Institute-Click Here for Survey Results .

Music Downloads Risk of getting caught Studies have shown that a majority of the people who share music on the Internet are aware that their actions are illegal, said Michael McGuire, a analyst with the Gartner Group. ``But they also know that the chances of getting caught are pretty remote'' Why is “getting caught remote”? There are an estimated 60 million peer-to-peer network subscribers in the United States alone, with tens of millions more in other countries The RIAA is seeking out people who make their music files available for others to download. The networks have features that allow users to block others from downloading their files but allow them to continue to download files

Risk of getting caught

Studies have shown that a majority of the people who share music on the Internet are aware that their actions are illegal, said Michael McGuire, a analyst with the Gartner Group. ``But they also know that the chances of getting caught are pretty remote''

Why is “getting caught remote”?

There are an estimated 60 million peer-to-peer network subscribers in the United States alone, with tens of millions more in other countries

The RIAA is seeking out people who make their music files available for others to download.

The networks have features that allow users to block others from downloading their files but allow them to continue to download files

Challenges: Speech Net Etiquette Email privacy Email privacy policy “ Flaming” – insulting, argumentative or chastising replies to messages Free Speech Accountability and responsibility for web content Abortion sites Outdated information Accurate information Privacy and security policies Porn Professors pc – filled with porn, found by pc maintenance workers Visa – won’t give permission to be used on offensive or pornographic sites Hate MACHADO CASE Internet Filters Should filters be in schools or libraries, and /or should they be mandated by law? Filters can also be set up to filter out other subjects, would this be an ethical violation? Chain Letters

Net Etiquette

Email privacy

Email privacy policy

“ Flaming” – insulting, argumentative or chastising replies to messages

Free Speech

Accountability and responsibility for web content

Abortion sites

Outdated information

Accurate information

Privacy and security policies

Porn

Professors pc – filled with porn, found by pc maintenance workers

Visa – won’t give permission to be used on offensive or pornographic sites

Hate

MACHADO CASE

Internet Filters

Should filters be in schools or libraries, and /or should they be mandated by law?

Filters can also be set up to filter out other subjects, would this be an ethical violation?

Chain Letters

Challenges: Computing Resource Abuse Computers in the Workplace and the Classroom Use or Abuse Internet Access Instant Messenger Laptop use in the classroom Email Legal document Can be modified Flaming Access Computer Usage policy Email policy

Computers in the Workplace and the Classroom

Use or Abuse

Internet Access

Instant Messenger

Laptop use in the classroom

Email

Legal document

Can be modified

Flaming

Access

Computer Usage policy

Email policy

Challenges: Computing Resource Abuse Computer Crime Viruses Hackers Theft “ These cyber swindles and dot-cons present new challenges to law enforcement” said John Ashcroft US Charges 135 With Net Crimes

Computer Crime

Viruses

Hackers

Theft

“ These cyber swindles and dot-cons present new challenges to law enforcement” said John Ashcroft

US Charges 135 With Net Crimes

Challenges: Privacy Privacy issues are at the top of the list in regards to ethical use of information. Loss of control Misuse of information Risk to physical privacy Risk of identity theft (video) Unwanted intrusions into daily life USA Patriot Act (post 9/11) Efforts to detect and deter terrorist activity Datamining corporate data Loss of business and risk of lawsuits due customers being outraged at their loss of data privacy Cookies Privacy policies

Privacy issues are at the top of the list in regards to ethical use of information.

Loss of control

Misuse of information

Risk to physical privacy

Risk of identity theft (video)

Unwanted intrusions into daily life

USA Patriot Act (post 9/11)

Efforts to detect and deter terrorist activity

Datamining corporate data

Loss of business and risk of lawsuits due customers being outraged at their loss of data privacy

Cookies

Privacy policies

Challenges: Intellectual Property Electronic Copyright Licensing Interoperability Licensing Cyberlicenses Shrinkwrap Shareware Freeware MP3 RIAA court case against college students University Internet Usage policies Internet Downloads Files Graphics Text

Electronic Copyright

Licensing

Interoperability

Licensing

Cyberlicenses

Shrinkwrap

Shareware

Freeware

MP3

RIAA court case against college students

University Internet Usage policies

Internet Downloads

Files

Graphics

Text

Challenges: Intellectual Property Patent, trade secrets, and copyright law Who owns the program Who owns the algorithm Software Piracy Why shouldn't I use pirated software? Who am I hurting by doing so? Piracy exists in everywhere. Loss of revenue hurts everyone. All software piracy is illegal and Software piracy is unethical . Various studies have found that the software industry loses approximately $12 billion every year . State Industry Study CD-RW

Patent, trade secrets, and copyright law

Who owns the program

Who owns the algorithm

Software Piracy

Why shouldn't I use pirated software? Who am I hurting by doing so?

Piracy exists in everywhere.

Loss of revenue hurts everyone.

All software piracy is illegal and Software piracy is unethical .

Various studies have found that the software industry loses approximately $12 billion every year .

State Industry Study

CD-RW

Challenges: Other Decision making using Expert Systems Network Security Software accuracy and reliability who is ethically responsible? Therac-25 Accidents Killer Robots The Hughes Whistleblowing Case

Decision making using Expert Systems

Network Security

Software accuracy and reliability who is ethically responsible?

Therac-25 Accidents

Killer Robots

The Hughes Whistleblowing Case

Conclusion: Some Ideas to Ponder Computer ethics today is now a global effort The gap among the rich and poor nations, rich and poor citizens exists. How can it be eliminated or reduced eithically and morally to provide information and services that will move them to into the world of cyberspace? Will the poor be cut off from job opportunities, education, entertainment, medical care, shopping, voting - because they cannot afford a connection to the global information network? Whose laws will apply in cyberspace when hundreds of countries are incorporated into the global network? What happened? Where did our knowing right from wrong go too? Are we missing an opportunity to introduce ethics at an early age in children by not integrating these thoughts and practices in video games? Should more controls and regulations be introduced into the system? Will they actually help to improve our moral and ethical behavior? Unethical behavior continues to permeate industry, what measures, policies, codes of conduct be changed to change this behavior?

Computer ethics today is now a global effort

The gap among the rich and poor nations, rich and poor citizens exists. How can it be eliminated or reduced eithically and morally to provide information and services that will move them to into the world of cyberspace?

Will the poor be cut off from job opportunities, education, entertainment, medical care, shopping, voting - because they cannot afford a connection to the global information network?

Whose laws will apply in cyberspace when hundreds of countries are incorporated into the global network?

What happened? Where did our knowing right from wrong go too?

Are we missing an opportunity to introduce ethics at an early age in children by not integrating these thoughts and practices in video games?

Should more controls and regulations be introduced into the system? Will they actually help to improve our moral and ethical behavior?

Unethical behavior continues to permeate industry, what measures, policies, codes of conduct be changed to change this behavior?

Works Cited: http://www.brook.edu/dybdocroot/its/cei/overview/Ten_Commanments_of_Computer_Ethics.htm http://www.computingcases.org/case_materials/case_materials.html http://www.epolicyinstitute.com/ http://legacy.eos.ncsu.edu/eos/info/computer_ethics/ http://www.spa.org/piracy/ http://www.nd.edu/~rbarger/cases.html http://ksuweb.kennesaw.edu/~kschwaig/present.ppt

http://www.brook.edu/dybdocroot/its/cei/overview/Ten_Commanments_of_Computer_Ethics.htm

http://www.computingcases.org/case_materials/case_materials.html

http://www.epolicyinstitute.com/

http://legacy.eos.ncsu.edu/eos/info/computer_ethics/

http://www.spa.org/piracy/

http://www.nd.edu/~rbarger/cases.html

http://ksuweb.kennesaw.edu/~kschwaig/present.ppt