Crm overview di Roberto Andreoli

Dynamics CRM Overview Roberto Andreoli Dynamics CRM Marketing Manager May 21, 2010

Who is Microsoft? 2.8B$ in BizApps R&D

A complete CRM suite based on xRM Framework

Analyst View Forrester Gartner

Different ways to use Dynamics CRM

Marketing Capabilities Overview Key Capabilities  Closed-Loop Marketing  Robust workflow  Native Outlook Client  Data import & cleansing  Breadth of BI capabilities

Sales Capabilities Overview Key Capabilities  “Lead to Cash”  Native Outlook Client  Robust workflow  Insightful analytics  Mobile productivity

Customer Service Capabilities Overview Service Capabilities  Full feature set  Service Workflow  Designed for  Users  Managers  Executives

extended CRM – Dynamics xRM Framework

xRM some Examples

Dynamics CRM – Flexible delivery models On Premise Hosted Online ™ Disponibilità mercato Italiano CY 10

And now? How we can sell the it? Volume Resellers Independent licensing Dynamics Software ERP Vendor Certified Software Advisor Solution Provider Agreement ISV Agreement https://partner.microsoft.com/Italy/productssolutions/dynamics/microsoftdynamicscrm

Thank You!!! Dynamics CRM Roberto Andreoli Dynamics CRM Marketing Manager Overview Email roberto.andreoli@microsoft.com Andreoli Roberto Phone +39 02 7039 2307 Dynamics CRM Marketing Mobile +39 335 833 51 60 Manager May 21, 2010

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Crm overview di Roberto Andreoli

by Andrea Innocenti on May 24, 2010

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