Crm overview di Roberto Andreoli

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Crm Microsoft overview di Roberto Andreoli per il XIV FORUM SIGLA 21 Maggio 2010

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Crm overview di Roberto Andreoli

  1. 1. Dynamics CRM Overview Roberto Andreoli Dynamics CRM Marketing Manager May 21, 2010
  2. 2. Who is Microsoft? 2.8B$ in BizApps R&D
  3. 3. A complete CRM suite based on xRM Framework
  4. 4. Analyst View Forrester Gartner
  5. 5. Different ways to use Dynamics CRM
  6. 6. Marketing Capabilities Overview Key Capabilities  Closed-Loop Marketing  Robust workflow  Native Outlook Client  Data import & cleansing  Breadth of BI capabilities
  7. 7. Sales Capabilities Overview Key Capabilities  “Lead to Cash”  Native Outlook Client  Robust workflow  Insightful analytics  Mobile productivity
  8. 8. Customer Service Capabilities Overview Service Capabilities  Full feature set  Service Workflow  Designed for  Users  Managers  Executives
  9. 9. extended CRM – Dynamics xRM Framework
  10. 10. xRM some Examples
  11. 11. Dynamics CRM – Flexible delivery models On Premise Hosted Online ™ Disponibilità mercato Italiano CY 10
  12. 12. And now? How we can sell the it? Volume Resellers Independent licensing Dynamics Software ERP Vendor Certified Software Advisor Solution Provider Agreement ISV Agreement https://partner.microsoft.com/Italy/productssolutions/dynamics/microsoftdynamicscrm
  13. 13. Thank You!!! Dynamics CRM Roberto Andreoli Dynamics CRM Marketing Manager Overview Email roberto.andreoli@microsoft.com Andreoli Roberto Phone +39 02 7039 2307 Dynamics CRM Marketing Mobile +39 335 833 51 60 Manager May 21, 2010
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