ITIL Focused IT Service     Management Excellence        Wendia’s    Point of Business        solutionJune 6, 2011
Why Wendia?           POB InformationNew Release of POB comes out every March 1st16 major in our March year POB 21.12We’re...
Why Wendia?          POB InformationNew Release of POB comes out every March 1stOver 450 clients worldwide16th major relea...
Point of Business – ITIL Compatible ++Incident Management                 Service Level ManagementProblem Management      ...
Point of Business (POB)                                      Additional Modules & Extensions        Modules               ...
Customer Service after the SaleImplementation and ongoing support provided by Wendia North Americabased in UtahAssigned / ...
Again, Why Select Wendia?True partners with our clients before, during and after the saleThorough process workshopsDeep do...
Wendia POB Introduction
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Wendia POB Introduction

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Wendia\'s POB - Point of Business is the perfect solutions for any company wanting to use ITIL for professional Service Management.

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Wendia POB Introduction

  1. 1. ITIL Focused IT Service Management Excellence Wendia’s Point of Business solutionJune 6, 2011
  2. 2. Why Wendia? POB InformationNew Release of POB comes out every March 1st16 major in our March year POB 21.12We’re release on 22nd1, 2010 –of Service thManagement focus andeach year25% of annual revenues goes to R&D expertiseTight integration between modulesOne database for entire solution setService Management is theProduct developed by Wendia EngineersOnly Thingheavily driven from customersEnhancements very We Dorequests
  3. 3. Why Wendia? POB InformationNew Release of POB comes out every March 1stOver 450 clients worldwide16th major release on March 1, 2010 – POB 21.1225% of annual revenues goes to R&D each yearTight integration between modules 100% referenceableOne database for entire solution setProduct developed by Wendia EngineersEnhancements very heavily driven from customersrequests
  4. 4. Point of Business – ITIL Compatible ++Incident Management Service Level ManagementProblem Management Service PortfolioKnowledge Management Service CatalogRequest Fulfillment Availability ManagementChange Management Capacity ManagementRelease and Deployment Management Event ManagementConfiguration & Asset Management Financial Management
  5. 5. Point of Business (POB) Additional Modules & Extensions Modules • Team Foundation Server integration Service Desk Resource & Time Management Management (SDM) (RTM) • Crystal ReportsConfiguration Financial and • Custom Web Forms& Asset InvoiceManagement Management(CAM) (FIM) • Surveys CMDBProject & Change Purchase & • Remote Desktop Control & ChatManagement Inventory(PCM) Management (PIM) • MS Exchange Integration Service Level Business Management Availability • Computer Telephony Integration Monitor (SLM) (BAM) (CTI)
  6. 6. Customer Service after the SaleImplementation and ongoing support provided by Wendia North Americabased in UtahAssigned / Named Level 1 Support Associate who knows you and yourimplementationHighly professional management of the implementation with an absolutefocus on your short-term and long-term successWeekly Phone POB Technical Status MeetingsMonthly/Quarterly Status Meeting with Customer Management TeamQuarterly POB Update Meeting to analyze the health and well being of POB,assistance in applying patches, and review with your teamAccess to POB patches and updates
  7. 7. Again, Why Select Wendia?True partners with our clients before, during and after the saleThorough process workshopsDeep domain expertiseSpeed of implementation & customizationProduct flexibility and depthModularity and scalability (<10 seats through 4000+ seats)Ease of maintenance & upgradesNatively integrated solution, not via acquisitionsConsistency – 21+ years of ITSM focus, ITIL-based & verified

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