1. QBQ!
The Question Behind the Question
What to Really Ask Yourself
to Eliminate Blame,
Complaining, and
Procrastination
-By John G. Miller

2. Question
 What is a situation you’ve experienced
recently that had you asking questions
such as
– Who dropped the ball?
– When is that department going to do its job
right?
– Who’s going to solve the problem?
– Why don’t I have what I need to do my job?

3. Personal Example
 Moving business Nearshore
– Why isn’t the company slowing down to do
this the right way?
– When is the vendor going to step up and
do its job?
– Who is responsible for this mess?
– How am I supposed to get everything done
without the resources I need?

4. QBQ! And Personal
Responsibility
 Instead of looking for others to solve the
problem, rather than pointing the finger
of blame, we should turn the finger back
toward ourselves and ask the question
behind the question, because according
to John Miller, personal accountability is
about asking the right questions.

5. The Right Questions
 How can I adapt to the changing
circumstances?
 What can I do to develop myself?
 How can I help solve the problem?
 What can I do to understand other
people’s challenges and frustrations?
 What can I do today to excel at my
work?

6. Training Programs/Materials
 QBQ.com or
personalaccountabilityatwork.com/QBQ
– 4-8 hours of training
– QBQ-facilitated
– Trainer licensing

7. Review
 Of 144 reviews of the book on
Amazon.com, only a handful of criticism
(4.5 stars overall). Mostly, it’s too
simplistic.
– But really, does personal accountability
have to be that hard? Ask yourself the right
questions, avoid blame, do the right thing.