Winning with Accountability

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Initiative drives action. Initiative coupled with skill or talent delivers the highest-quality results. Competitive business must rely on employees’ initiatives to seek out opportunities and respond to customers’ needs. High performers take the initiative and also take accountability for their actions. But initiative without accountability can lead to negative behaviors.

Below is the contents:

1. Welcome to Accountability
- Definition of Accountability
- Relationships Between Accountability & Responsibility
- Accountability: A New Canvas on Which to Paint the Future

2. Accountability Tools
- ARCI
- QQT/R
- PDCA

3. Self-Awareness
- EQ Basics and Self-Awareness
- Personality Assessment

4. Fit Your Leadership Style to Your Team
- Accountability in Team Development Stages
- Cross-Functional Teams on Organizational Structures
- Your Role in Creating a High-Accountability Team

Published in: Business

Winning with Accountability

  1. 1. WINNING WITH ACCOUNTABILITY-- The Secret Language of High-performing Organizations<br />Owen Liu<br />Manager, Product Assurance, Shanghai R&D Center, Inventec<br />July 9th 2010<br />
  2. 2. NAME<br />MAXIM<br />WISH<br />HOBBIES<br />NICKNAME<br />2<br />Created By: Owen Liu<br />
  3. 3. What Else Can I Do?<br />ACCOUNTABILITY<br />Responsibility: 100% Done<br />105% Done<br />3<br />Created By: Owen Liu<br />
  4. 4. AGENDA<br />4<br />Created By: Owen Liu<br />
  5. 5. METHODOLOGY<br />Overview: Winning With Accountability<br />PERSONALITY<br />ROLE<br />+<br />REPONSIBLITY<br />GOAL<br />+<br />TIME/RESOURCES<br />EXECUTION<br />+<br />PLAN/DO<br />/CHECK/ACT<br />ARCI<br />Qqt/r<br />pdca<br />ACCOUNTABILITY<br />Get results<br />5<br />Created By: Owen Liu<br />
  6. 6. Part 1: Welcome To Accountability<br /> Definition of Accountability Relationships Between Accountability & Responsibility<br /><ul><li> Misunderstanding of Accountability
  7. 7. Accountability: A New Canvas on Which to Paint the Future</li></ul>6<br />Created By: Owen Liu<br />
  8. 8. Definition of Accountability<br />Accountability:<br />An obligation<br />or willingness to<br />accept responsibility<br />or to account for<br />one's actions.<br />7<br />Created By: Owen Liu<br />
  9. 9. Relationships Between Accountability and Responsibility<br /><ul><li>Commitments are made to others
  10. 10. Doing the right thing
  11. 11. For Leaders
  12. 12. 105% done (+5%)
  13. 13. Commitments are made to oneself
  14. 14. Doing something right
  15. 15. For Specialists
  16. 16. 100% done</li></ul>8<br />Created By: Owen Liu<br />
  17. 17. Misunderstanding of Accountability<br />ACCOUNTABILITY<br />(Describing Accountability in the Marriam-Webster Dictionary)<br />9<br />Created By: Owen Liu<br />
  18. 18. Accountability: A New Canvas on Which to Paint the Future<br />10<br />Created By: Owen Liu<br />
  19. 19. Summary: Welcome To Accountability<br />11<br />Created By: Owen Liu<br />
  20. 20. Part 2: Accountability Tools<br /> ARCI QQT/R<br /> PDCA<br />12<br />Created By: Owen Liu<br />
  21. 21. ARCI<br />13<br />Created By: Owen Liu<br />
  22. 22. Do You Always Know Your Role and Responsibility?<br />14<br />Created By: Owen Liu<br />
  23. 23. Role Perceptions<br />15<br />Created By: Owen Liu<br />
  24. 24. Role Perceptions (cont.) <br />16<br />Created By: Owen Liu<br />
  25. 25. Definition of ARCI<br />17<br />Created By: Owen Liu<br />
  26. 26. ARCI Codes<br />18<br />Created By: Owen Liu<br />
  27. 27. Responsibility Degree: A vs R<br />A<br />R2<br />R1<br />White Space/Grey Area<br />R3<br />A--Accountable; R--Responsible<br />Responsibility Degree in A vs R<br />19<br />Created By: Owen Liu<br />
  28. 28. ARCI: Deal With the Boss Wherever Possible<br />Consulted<br />A<br />“Deal with the BOSS wherever possible.”<br />R2<br />R1<br />White Space/Grey Area<br />R3<br />Informed<br />TIP<br />A--Accountable; R—Responsible<br />Operation Communication Support<br />20<br />Created By: Owen Liu<br />
  29. 29. ARCI: Role Change<br />A: CEO<br />R: VPs<br />C: Board of Directors<br />I: Stakeholder<br />A: PM<br />R: Project Leaders<br />C: Managers, etc.<br />I: HR, Financial, etc.<br />A: VP<br />R: Managers<br />C: CEO, etc.<br />I: Related Staff<br />A company<br />A BU<br />A Project<br />I<br />R<br />C<br />A<br />I<br />R<br />I<br />R<br />C<br />A<br />C<br />A<br />I<br />R<br />C<br />A<br />I<br />R<br />C<br />A<br />I<br />R<br />C<br />A<br />A: QA PL<br />R: Section 1, 2…<br />C: PM, SW, QA Boss<br />I: Related Depts<br />A: Section Manager<br />R: Engineers<br />C: PM, SW, QA Boss<br />I: Related Depts<br />A: The Engineer<br />R: The Engineer<br />C: PL, SW, QA Boss<br />I: Related Depts<br />A Dept<br />A Section<br />AN Individual<br />21<br />Created By: Owen Liu<br />
  30. 30. The ARCI Value…<br />22<br />Created By: Owen Liu<br />
  31. 31. When To Use ARCI<br />Practice Makes Perfect.<br />23<br />Created By: Owen Liu<br />
  32. 32. QQT/R<br />24<br />Created By: Owen Liu<br />
  33. 33. GOAL<br />QQT/R<br />Assigning Tasks: When you assign a task, you and all your members need the same understanding of the quantity and quality they will deliver, the time they’ll do it by, and the resources they will use.<br />GOALS WITH TIMELINES<br />AVAILABLE RESOURCES<br />25<br />Created By: Owen Liu<br />
  34. 34. An Example Using QQT/R<br />An Example:<br />Your company plans to develop a new product. You are assigned as PM. So the QQT/R may be:<br />26<br />Created By: Owen Liu<br />
  35. 35. Advantages Using QQT/R<br />27<br />Created By: Owen Liu<br />
  36. 36. QQT/R in ARCI<br />28<br />Created By: Owen Liu<br />
  37. 37. PDCA<br />29<br />Created By: Owen Liu<br />
  38. 38. PDCA<br />30<br />Created By: Owen Liu<br />
  39. 39. Summary--Accountability: ARCI, QQT/R, PDCA<br />ARCI<br />Qqt/r<br />pdca<br />ROLE<br />+<br />REPONSIBLITY<br />GOAL<br />+<br />TIME / RESOURCES<br />EXECUTION<br />+<br />PLAN/DO/CHECK/ACT<br />ACCOUNTABILITY<br />Get results<br />31<br />Created By: Owen Liu<br />
  40. 40. Identify who is suitable for the “A”<br />ARCI22<br />QQT/R<br />QQT/R, ARCI<br />COMMUNICATION<br />PDCA<br />EXERCISE 1: ARCI + QQT/R + PDCA<br />Decide the goal and time frame<br />Decide what resources are provided to the “A”<br />· Rs · Cs · Resources<br />Reach the goal with the “A”<br />Review the A’s plan and implementation<br />Evaluate the “A” results<br />If you assign a task, how do you use these powerful tools?<br />32<br />Created By: Owen Liu<br />
  41. 41. EXERCISE 2: ARCI + QQT/R + PDCA<br />Identify the role that you will play<br />ARCI<br />QQT/R<br />QQT/R, ARCI<br />COMMUNICATION<br />ARCI, QQT/R<br />PDCA<br />Understand which goals (timeframe) to pursue<br />Understand what resources you are provided<br />· Rs · Cs · Resources<br />Reach goals with the “one” <br />Decide how to use resources<br />Create the plan, implement / check / adjust it <br />Report to the “one”<br />Get Results <br />If you are assigned a task, how do you use these powerful tools?<br />33<br />Created By: Owen Liu<br />
  42. 42. Part 3: Self-Awareness<br /> EQ Basics and Self-Awareness Personality Assessment<br />34<br />Created By: Owen Liu<br />
  43. 43. EQ Basics and Self-Awareness<br />35<br />Created By: Owen Liu<br />
  44. 44. RIGHT BRAIN<br />Intuitive<br />Impetuous<br />Holistic Synthesizing<br />Subjective<br />Looks at wholes<br />HUMAN SKILLS<br />CONCEPTUAL SKILLS<br />LEFT BRAIN<br />Logical Sequential <br />Rational<br />Analytical<br />Objective<br />Looks at parts<br />TECHNICAL SKILLS<br />“Your brain has two parts: one is left, and another is right. <br />Your left brain has nothing right, your right brain has nothing left.”<br />“你的大脑分两部分:一是左脑;另一是右脑。<br />左脑的错误性无出其右;右脑则只剩旁门左道。”<br />Brain Development<br />36<br />Created By: Owen Liu<br />
  45. 45. The Five Areas of Emotional Intelligence (EQ)<br />37<br />Created By: Owen Liu<br />
  46. 46. Self-Awareness<br />38<br />Created By: Owen Liu<br />
  47. 47. Self-Control<br />39<br />Created By: Owen Liu<br />
  48. 48. Empathy<br />40<br />Created By: Owen Liu<br />
  49. 49. Social Expertness<br />41<br />Created By: Owen Liu<br />
  50. 50. Personal Influence--Influencing Others<br />42<br />Created By: Owen Liu<br />
  51. 51. Personal Influence--Influencing Self<br />43<br />Created By: Owen Liu<br />
  52. 52. Mastery of Purpose and Vision<br />44<br />Created By: Owen Liu<br />
  53. 53. Personality Assessment<br />45<br />Created By: Owen Liu<br />
  54. 54. DICE Traits<br />46<br />Created By: Owen Liu<br />
  55. 55. Dominance (D)—支配型<br />47<br />Created By: Owen Liu<br />
  56. 56. Influence (I)—影响型<br />48<br />Created By: Owen Liu<br />
  57. 57. Conformity (C)—遵奉型<br />49<br />Created By: Owen Liu<br />
  58. 58. Evenness (E)—和谐型<br />50<br />Created By: Owen Liu<br />
  59. 59. Active/Passive, Task-oriented/People-oriented<br />Active<br />Passive<br />Task-oriented<br />People-oriented<br />51<br />Created By: Owen Liu<br />
  60. 60. DICE Traits Comparison<br />52<br />Created By: Owen Liu<br />
  61. 61. Summary: Self-Awareness<br />53<br />Created By: Owen Liu<br />
  62. 62. Part 4: Fit Your Leadership Style to Your Team<br /> Accountability in Team Development Stages<br /> Cross-Functional Teams on Organizational Structures<br /> Your Role in Creating a High-Accountability Team<br />54<br />Created By: Owen Liu<br />
  63. 63. Accountability in Team Development Stages<br />55<br />Created By: Owen Liu<br />
  64. 64. TEAM<br />56<br />Created By: Owen Liu<br />
  65. 65. 57<br />Created By: Owen Liu<br />
  66. 66. Team Development Stages<br />Created By: Owen Liu<br />58<br />
  67. 67. Forming<br />59<br />Created By: Owen Liu<br />Goal Management<br />
  68. 68. Storming<br />60<br />Created By: Owen Liu<br />
  69. 69. Norming<br />61<br />Created By: Owen Liu<br />
  70. 70. Performing<br />62<br />Created By: Owen Liu<br />
  71. 71. Leadership<br />63<br />Created By: Owen Liu<br />LEADERSHIP<br />
  72. 72. How To Communicate Effectively<br />64<br />Created By: Owen Liu<br />COMMUNICATION<br />
  73. 73. How To Communicate Effectively (cont.)<br />65<br />Created By: Owen Liu<br />
  74. 74. How To Communicate Effectively—Exercise For DICE Traits<br />66<br />Created By: Owen Liu<br />
  75. 75. How To Assign Tasks To Right Members?<br />67<br />Created By: Owen Liu<br />
  76. 76. How To Assign Tasks To Right Members?—Exercise For DICE Traits<br />68<br />Created By: Owen Liu<br />
  77. 77. How To Motivate Team Members Effectively<br />Created By: Owen Liu<br />69<br />
  78. 78. How To Motivate Team Members Effectively—Exercise For DICE Traits<br />70<br />Created By: Owen Liu<br />
  79. 79. Cross-Functional Teams on Organizational Structures <br />71<br />Created By: Owen Liu<br />
  80. 80. The Cross-Functional Team<br />72<br />Created By: Owen Liu<br />
  81. 81. Organizational Structure Influences on Projects<br />73<br />Created By: Owen Liu<br />
  82. 82. Functional Organization<br />Project<br />Coordination<br />74<br />Created By: Owen Liu<br />
  83. 83. Projectized Organization<br />Project<br />Coordination<br />75<br />Created By: Owen Liu<br />
  84. 84. Weak Matrix Organization<br />Project<br />Coordination<br />76<br />Created By: Owen Liu<br />
  85. 85. Balanced Matrix Organization<br />Project<br />Coordination<br />77<br />Created By: Owen Liu<br />
  86. 86. Strong Matrix Organization<br />Project<br />Coordination<br />78<br />Created By: Owen Liu<br />
  87. 87. Composite Matrix Organization<br />Project B<br />Coordination<br />Project A<br />Coordination<br />79<br />Created By: Owen Liu<br />
  88. 88. Your Role in Creating a High-Accountability Team<br />80<br />Created By: Owen Liu<br />
  89. 89. Individual Accountability<br />105% Done<br />(+ 5%)<br />Accountability<br />105% Done<br />(+ 5%)<br />Accountability<br />R1<br />R2<br />A1<br />A2<br />Individual Accountability in ARCI<br />81<br />Created By: Owen Liu<br />
  90. 90. Team Accountability<br />A3<br />R3<br />R1<br />R2<br />A1<br />A2<br />A<br />A+<br />Team Accountability in ARCI<br />82<br />Created By: Owen Liu<br />
  91. 91. Team Performance Curve<br />Created By: Owen Liu<br />83<br />High Performing<br />Team<br />PERFORMANCE IMPACT<br />Skills<br />Accountability<br />Working<br />Group<br />Potential<br />Team<br />Commitment<br />Pseudo<br />Team<br />TEAM EFFECTIVENESS<br />
  92. 92. Summary: Fit Your Leadership Style to Your Team<br />84<br />Created By: Owen Liu<br />LEADERSHIP<br />
  93. 93. METHODOLOGY<br />Summary: Winning With Accountability<br />PERSONALITY<br />ROLE<br />+<br />REPONSIBLITY<br />GOAL<br />+<br />TIME/RESOURCES<br />EXECUTION<br />+<br />PLAN/DO<br />/CHECK/ACT<br />ARCI<br />Qqt/r<br />pdca<br />ACCOUNTABILITY<br />Get results<br />85<br />Created By: Owen Liu<br />
  94. 94. Thank you!<br />Questions and Answers<br />Created By: Owen Liu<br />86<br />

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