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Strategic Approaches to
           Organizational Development

                  Executive Engagement

 Deb Tomek               Cathy Heck                Jason Lebsack
 Vice President              Director                  Manager
Human Resources   Continuous Quality Improvement      Six Sigma
                    & Organizational Learning




                          Omaha ODN
                        February 22,2006
Our Organization

  – Formed with the merger of Clarkson Hospital and UNMC’s University
    Hospital in 1997
  – 690 Beds
  – Nebraska’s largest health care facility:
     • 4,500 employees
     • 1,000 staff physicians
  – Tertiary/Quaternary Academic Medical Center
     • $550 million budget
      • 22,000 inpatient discharges
      • 132,000 patient days
      • 445,000 outpatient visits
  – Patients from all 50 states, 42 countries
  – National reputation in Cancer Care, Transplantation


                                                                        2
Our Organization



                                Nebraska’s only NCCN member


                                                                     •110 Liver/Small Bowel
                                                                     •1,900 Liver Transplants
                                                                     •60 Small Bowel
         Platinum Award                                              •3,000 Bone Marrow
1 of 17 organizations nationwide




       176 physicians,
 representing 34 specialties,      Nebraska’s first hospital to
        named to the                   be recognized as a
    2005 Best Doctors list         Distinguished Hospital for     Nebraska’s only certified
                                      Service Excellence               stroke center

                                                                                         3
Who we are…


Deb                   Vice President
Tomek                Human Resources


                         Director
Cathy         Continuous Quality Improvement
Heck            & Organizational Learning


Jason                   Manager
                        Six Sigma
Lebsack
CQI & Org Learning
Division




                     5
CQI & Org Learning
Division
   Dr. Steve Smith                                                                                                                          Deb Tomek
        CMO                                                                                                                                  VP, HR




                                                                                           Cathy Heck
                                                                                 Director, CQI & Org. Learning

                                                       Pat Rodis
                                                     CQI/Six Sigma
                                                     Staff Assistant

                                            Continuous Quality Improvement                                        Organizational Learning
                                                                                                                                             Annette Fideler
                                                                                                                                             Manager, The
              Jason Lebsack                                            Clinical Quality/                         Organizational             Learning Network
                                           Process Design
                Manager,                                               Patient Safety                            Development
                Six Sigma
                                                                                                                                                          Kathy King
                                                                                                                                                          TLN Staff
                         Jenny Bush                      Jennie                                                                                            Assistant
                                                                                         TBD
                          Black Belt                  Bartholomew                                                           Denise Gorski
                                                                                      Patient Safety
                                                     Process Design                                                         OD Consultant                Diane Wiese
                                                                                       Specialist
                                                        Engineer                                                                                          TLN Staff
                       Diana Hakenson                                                                                                                     Assistant
                                                          TBD                      Terrie Johansen
                          Black Belt                                                                                         Jim Kieffer
                                                     Process Design                 Clinical Quality
                                                                                                                            OD Consultant                Pat Pedersen
  Mary Ellen Uphoff                                     Engineer                  Nurse Coordinator
                                                                                                                                                         Development
  Master Black Belt
                        Bryan Kenney                                                                                                                      Specialist
                                                      Steph Gould
                          Black Belt                                                                                       Rosie Schuman
                                                     Process Design
                                                                                                                           OD Consultant                  Mary Ayers
                                                       Consultant
   Matt Pospisil                                                                                                                                         Development
  Master Black Belt    Frank Pietrantoni                                                                                                                  Specialist
                          Black Belt
                                                                                                                                                        Jackie Siebels
                                                                                                                                                         Development
                          Scott Ward                                                                                                                      Specialist
                          Black Belt
                                                                                                                                                        Michael Merrick
                                                                                                                                                         Development
                             TBD                                                                                                                        Info. Specialist
                          Black Belt



                             TBD
                          Black Belt

                                                                                                                                                                           6
CQI & Org Learning
Division




                     7
Engagement
Strategies

 (1) Develop/Foster Key Relationships
 (2) Speak in the Language of Business and
     Organizational Culture
 (3) Well-Coordinated Communication with
     Executives
 (4) Establish Partnerships & Role Clarity
 (5) Integration. Integration. Integration.
 (6) It’s all about Results
                                              8
Questions?



             9

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Strategic od

  • 1. Strategic Approaches to Organizational Development Executive Engagement Deb Tomek Cathy Heck Jason Lebsack Vice President Director Manager Human Resources Continuous Quality Improvement Six Sigma & Organizational Learning Omaha ODN February 22,2006
  • 2. Our Organization – Formed with the merger of Clarkson Hospital and UNMC’s University Hospital in 1997 – 690 Beds – Nebraska’s largest health care facility: • 4,500 employees • 1,000 staff physicians – Tertiary/Quaternary Academic Medical Center • $550 million budget • 22,000 inpatient discharges • 132,000 patient days • 445,000 outpatient visits – Patients from all 50 states, 42 countries – National reputation in Cancer Care, Transplantation 2
  • 3. Our Organization Nebraska’s only NCCN member •110 Liver/Small Bowel •1,900 Liver Transplants •60 Small Bowel Platinum Award •3,000 Bone Marrow 1 of 17 organizations nationwide 176 physicians, representing 34 specialties, Nebraska’s first hospital to named to the be recognized as a 2005 Best Doctors list Distinguished Hospital for Nebraska’s only certified Service Excellence stroke center 3
  • 4. Who we are… Deb Vice President Tomek Human Resources Director Cathy Continuous Quality Improvement Heck & Organizational Learning Jason Manager Six Sigma Lebsack
  • 5. CQI & Org Learning Division 5
  • 6. CQI & Org Learning Division Dr. Steve Smith Deb Tomek CMO VP, HR Cathy Heck Director, CQI & Org. Learning Pat Rodis CQI/Six Sigma Staff Assistant Continuous Quality Improvement Organizational Learning Annette Fideler Manager, The Jason Lebsack Clinical Quality/ Organizational Learning Network Process Design Manager, Patient Safety Development Six Sigma Kathy King TLN Staff Jenny Bush Jennie Assistant TBD Black Belt Bartholomew Denise Gorski Patient Safety Process Design OD Consultant Diane Wiese Specialist Engineer TLN Staff Diana Hakenson Assistant TBD Terrie Johansen Black Belt Jim Kieffer Process Design Clinical Quality OD Consultant Pat Pedersen Mary Ellen Uphoff Engineer Nurse Coordinator Development Master Black Belt Bryan Kenney Specialist Steph Gould Black Belt Rosie Schuman Process Design OD Consultant Mary Ayers Consultant Matt Pospisil Development Master Black Belt Frank Pietrantoni Specialist Black Belt Jackie Siebels Development Scott Ward Specialist Black Belt Michael Merrick Development TBD Info. Specialist Black Belt TBD Black Belt 6
  • 7. CQI & Org Learning Division 7
  • 8. Engagement Strategies (1) Develop/Foster Key Relationships (2) Speak in the Language of Business and Organizational Culture (3) Well-Coordinated Communication with Executives (4) Establish Partnerships & Role Clarity (5) Integration. Integration. Integration. (6) It’s all about Results 8