4. SCORECARD Teknikmanajemeninimenginterpretasikanempat area terpisahituperluuntukmeneliti: (1) belajardanpertumbuhan, (2) prosesbisnis, (3) pelanggan, dan (4) keuangan. Pengumpulan data adalahkrusial yang memberikanhasilkuantitatif, yang diperlukanolehparamanajerdaneksekutifsertadigunakanuntukmemperbaikikeputusanjangkapanjang.
5. Total Performance Scorecard Total Performance Scorecard meliputipenggabungandanpengembangankonsep Balanced ScoreCard, TQM & Competence Management. Didefinisikansebagaiprosessistematisperbaikan, pengembangandanpembelajaran yang bersifatbersinambung, bertahapdanrutin yang terpusatpadaperbaikankinerjapribadidanorganisasisecarakelanjutan.
6. Total Perfomance Scorecard ( TPS ) mencakup seluruh kesatuan visi & Misi organisasi, peran kunci, nilai inti, faktor penentu keberhasilan, tujuan, tolak ukur kinerja, target serta tindakan perbaikan & juga proses hasil perbaikan. Konsep terpadu dari Score Card (TPS) terdiri atas 5 unsur : The Personal Balanced Scorecard (PBSC) mencakup misi, visi, peran kunci, tujuan. Hal itu meliputi perbaikan bersinambung dari keterampilan & perilaku pribadi, dengan fokus kpd kesejahteraan & keberhasilan pribadi dalam masyarakat. Pengelolan diri & pelatihan diri merupakan inti PBSC & terfokus kpd manager sekaligus karyawan di dalam kesekuruhan organisasi. The Organizational Balanced Scorecard (OBSC). Disini misi, visi & peran kunci pribadi disebut ambisi organisasi. OBSC penekanannya pada pengembangan dan penerapan strategi. Total Quality Management (TQM). Adalah cara hidup disiplin didalam keseluruhan organisasi dimana perbaikan bersinambung sangat penting.TQM menekankan mobilisasi keseluruhan organisasi u/ secara bersinambung memuaskan kebutuhan pelanggan Competence Management (CM). Meliputi proses pengembangan berinambung dr potensi manusia di dalam organisasi. Tujuan CM adalah scr bersinambung memberikan kinerja terbaik dgn masyarakat yg termotivasi untuk maju. Kolb’s Learning Cycle ( Siklus belajar Kolb). Proses pemelajaran nalurian, belajar melalui pengalaman
7. EnamPrinsip TPS Fokuskpdkepuasanpelanggan Tujuanpribadidanorganisasi yang konsisten Hasratdankenikmatan Etika & PrilakuBerdasarkanFakta OrientasiProses Fokuspadaperbaikan, Pengembangan, & pemelajaranTahap Lama
8. Perbaikan perilaku & proses bisnis organisasi merupakan hal penting & didasarkan pada pemelajaran PDCA. Tindakan-tindakan ini berhubungan dengan : Memperbaiki : hal ini melibatkan melakukan hal-hal yang ada dengan lebih baik. Efisiensi atau melakukan sesuatu dgn benar adalah hal yang sangat penting disini. Memperbarui: hal ini melibatkan melakukan hal-hal yang ada dengan cara lain. Disini kita menangani efektivitas atau melakukan hal yang benar.
9. Perbaikan & Pembaruan dilakukan bersama. Proses perbaikan yg saling berkaitan dpt dibagi menjadi beberapa tahapan. . Pemilihan & Penentuan proses; menyeleksi & menentukan proses penting yang berkaitan dgn tindakan perbaikan yg cocok u/ perbaikan selanjutnya. . Penilaian & Pembakuan Proses; terdiri atas penggambaran, penilaian & pembakuan proses yg dipilih. . Perbaikan proses; perbaikan bersinambung proses-proses yang dievaluasi menurut siklus PDCA. . Perbaikan pribadi; perbaikan perorangan bersinambung menurut siklus PDCA.
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