“ We’re catching up!” Michael Sampson The Michael Sampson Company

Technology that works the way people do

“ We’re catching up!” Collaboration From Specific to Serendipitous Expertise From Declared to Discerned Calendaring From Availability to Attendability

Collaboration

From Specific to Serendipitous

Expertise

From Declared to Discerned

Calendaring

From Availability to Attendability

Collaboration Specific Serendipitous

What does the word “collaboration” bring to mind?

Specific Collaboration

Teams and Groups Defined Outcome Shared Responsibility Agreed Working Practice Requirements and Resources

Defined Outcome

Shared Responsibility

Agreed Working Practice

Requirements and Resources

Teams and Groups Making a Decision Authoring a Document Developing a New Product Resolving a Process Problem

Making a Decision

Authoring a Document

Developing a New Product

Resolving a Process Problem

Teams and Groups Intensive group Central point with coordinated work Step-by-step along a chain

Intensive group

Central point with coordinated work

Step-by-step along a chain

Tool Structures: 7 Pillars Shared Access to Team Data Location Independent Access Real-Time Sharing Calendaring Presence, IM and Blogs Action Management Collaboration Auto-Discovery

Shared Access to Team Data

Location Independent Access

Real-Time Sharing

Calendaring

Presence, IM and Blogs

Action Management

Collaboration Auto-Discovery

100s of Old and New Products SharePoint Team Sites Lotus Quickr Collanos Workspace Jive Clearspace Oracle Beehive Documentum eRoom

SharePoint Team Sites

Lotus Quickr

Collanos Workspace

Jive Clearspace

Oracle Beehive

Documentum eRoom

Content Lifecycle creation publication leverage archival deletion

Content Lifecycle creation publication leverage archival deletion specific collaboration

Content Lifecycle creation publication leverage archival deletion what about collaboration here?

Serendipitous Collaboration

Serendipitous Collaboration Post-Publication

Post-Publication

Serendipitous Collaboration Reasoning from Cues and Actions

Reasoning from Cues and Actions

Serendipitous Collaboration Social Algorithm

Social Algorithm

Serendipitous Collaboration “ Track” or “Watch” rather than “Do”

“ Track” or “Watch” rather than “Do”

Serendipitous Collaboration More about the collective than the team or group

More about the collective than the team or group

Let’s play 20 questions …

20 Questions 10 year old son Rugby International Travel Running Apple Mac Photography MBA Degree Digital Video SharePoint Mamma Mia Blogger Visited Sweden 6 year old daughter Mother is unwell Trialthlete Law Degree Atlassian Confluence The Dark Knight Rock Climbing Lotus Notes

10 year old son

Rugby

International Travel

Running

Apple Mac

Photography

MBA Degree

Digital Video

SharePoint

Mamma Mia

Blogger

Visited Sweden

6 year old daughter

Mother is unwell

Trialthlete

Law Degree

Atlassian Confluence

The Dark Knight

Rock Climbing

Lotus Notes

What happens to a document after publication? People read it People have reactions to it People tell others how good or bad it is People try to remember how to find it

People read it

People have reactions to it

People tell others how good or bad it is

People try to remember how to find it

Enabling Serendipitous Collaboration Content Rating Content Tagging Semantic Matching Expertise Surfacing

Content Rating

Content Tagging

Semantic Matching

Expertise Surfacing

Content Rating Explicit Rating Implicit Rating

Explicit Rating

Implicit Rating

Content Tagging What does this content mean to me? What does this content mean to others? What other content means the same thing to me and to others? Enhanced Description and Findability

What does this content mean to me?

What does this content mean to others?

What other content means the same thing to me and to others?

Enhanced Description and Findability

Content Tagging

Semantic Matching What does this content mean in relation to other things? How has like content be categorized? How could this content be categorized?

What does this content mean in relation to other things?

How has like content be categorized?

How could this content be categorized?

Expertise Declared Discerned

Where in the world is James?

Declared Expertise What I think about myself What I know about myself Accuracy depends on self-knowledge Have to keep up-to-date Expertise is asserted

What I think about myself

What I know about myself

Accuracy depends on self-knowledge

Have to keep up-to-date

Expertise is asserted

Declared Expertise SharePoint My Site

SharePoint My Site

Deduced Expertise What the system reasons about me What I read The documents I write The emails I send Expertise is enacted

What the system reasons about me

What I read

The documents I write

The emails I send

Expertise is enacted

Discerned Expertise What others see in you What others recognize in you My New York story Expertise is socially recognized

What others see in you

What others recognize in you

My New York story

Expertise is socially recognized

Expertise is Discerned

Calendaring Availability Attendability

“ Can we meet?”

Availability My calendar says I’m busy

My calendar says I’m busy

The Research Who called the meeting? What’s the meeting about? Who else is going? Where is the meeting? What does my calendar say? TimeBridge (c.2006)

Who called the meeting?

What’s the meeting about?

Who else is going?

Where is the meeting?

What does my calendar say?

Attendability We pre-decide “ I don’t want to meet with you!”

We pre-decide

“ I don’t want to meet with you!”

“ We’re catching up!” Collaboration From Specific to Serendipitous Expertise From Declared to Discerned Calendaring From Availability to Attendability

Collaboration

From Specific to Serendipitous

Expertise

From Declared to Discerned

Calendaring

From Availability to Attendability

Commonality?

Alignment with practice

Let’s conversate …