The document explores different dimensions of collaboration, contrasting specific collaboration involving teams with serendipitous collaboration that is more spontaneous and collective. It discusses the importance of content lifecycle management, expertise categorization, and tools that enhance collaboration such as content rating and tagging. The text emphasizes the transition from a structured to a more organic approach to working together, reflecting on the nuances of availability and attendability in collaboration contexts.

1. “ We’re catching up!” Michael Sampson The Michael Sampson Company

2. Technology that works the way people do

3. “ We’re catching up!” Collaboration From Specific to Serendipitous Expertise From Declared to Discerned Calendaring From Availability to Attendability

4. Collaboration Specific Serendipitous

5. What does the word “collaboration” bring to mind?

6. Specific Collaboration

7. Teams and Groups Defined Outcome Shared Responsibility Agreed Working Practice Requirements and Resources

8. Teams and Groups Making a Decision Authoring a Document Developing a New Product Resolving a Process Problem

9. Teams and Groups Intensive group Central point with coordinated work Step-by-step along a chain

10. Tool Structures: 7 Pillars Shared Access to Team Data Location Independent Access Real-Time Sharing Calendaring Presence, IM and Blogs Action Management Collaboration Auto-Discovery

11. 100s of Old and New Products SharePoint Team Sites Lotus Quickr Collanos Workspace Jive Clearspace Oracle Beehive Documentum eRoom

12. Content Lifecycle creation publication leverage archival deletion

13. Content Lifecycle creation publication leverage archival deletion specific collaboration

14. Content Lifecycle creation publication leverage archival deletion what about collaboration here?

15. Serendipitous Collaboration

16. Serendipitous Collaboration Post-Publication

17. Serendipitous Collaboration Reasoning from Cues and Actions

18. Serendipitous Collaboration Social Algorithm

19. Serendipitous Collaboration “ Track” or “Watch” rather than “Do”

20. Serendipitous Collaboration More about the collective than the team or group

21. Let’s play 20 questions …

22. 20 Questions 10 year old son Rugby International Travel Running Apple Mac Photography MBA Degree Digital Video SharePoint Mamma Mia Blogger Visited Sweden 6 year old daughter Mother is unwell Trialthlete Law Degree Atlassian Confluence The Dark Knight Rock Climbing Lotus Notes

23. What happens to a document after publication? People read it People have reactions to it People tell others how good or bad it is People try to remember how to find it

24. Enabling Serendipitous Collaboration Content Rating Content Tagging Semantic Matching Expertise Surfacing

25. Content Rating Explicit Rating Implicit Rating

26. Content Tagging What does this content mean to me? What does this content mean to others? What other content means the same thing to me and to others? Enhanced Description and Findability

27. Content Tagging

28. Semantic Matching What does this content mean in relation to other things? How has like content be categorized? How could this content be categorized?

29. Expertise Declared Discerned

30. Where in the world is James?

31. Declared Expertise What I think about myself What I know about myself Accuracy depends on self-knowledge Have to keep up-to-date Expertise is asserted

32. Declared Expertise SharePoint My Site

33. Deduced Expertise What the system reasons about me What I read The documents I write The emails I send Expertise is enacted

34. Discerned Expertise What others see in you What others recognize in you My New York story Expertise is socially recognized

35. Expertise is Discerned

36. Calendaring Availability Attendability

37. “ Can we meet?”

38. Availability My calendar says I’m busy

39. The Research Who called the meeting? What’s the meeting about? Who else is going? Where is the meeting? What does my calendar say? TimeBridge (c.2006)

40. Attendability We pre-decide “ I don’t want to meet with you!”

41. “ We’re catching up!” Collaboration From Specific to Serendipitous Expertise From Declared to Discerned Calendaring From Availability to Attendability

42. Commonality?

43. Alignment with practice

44. Let’s conversate …