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Cloud-Based Speech for Partnerpedia

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With growing bandwidth and the ubiquity of SIP, it is finally feasible to deliver high quality speech applications from the cloud.

With growing bandwidth and the ubiquity of SIP, it is finally feasible to deliver high quality speech applications from the cloud.


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Transcript

  • 1. Cloud-Based Speech Attendant
    Overview for Partnerpedia
    11/29/2010
    1
  • 2. 11/29/2010
    2
  • 3. Traditional Needs for an Automated Attendant
    Need a consistent 7*24 professional greeting for customers
    Eliminate lengthy hold times for callers waiting for live receptionist
    11/29/2010
    3
  • 4. Benefits of Speech Enabled Auto Attendant
    Handsfree, eyes free for safety
    Dial by name on keypad not always available (device dependent)
    Reduce time to connect to person or dept. quicker
    Reduces zero out calls
    11/29/2010
    4
  • 5. Issues with Premise based SEAA
    Cost of Speech Recognition resources (not cost effective for premise based SMB)
    Recognition rates can decline with employee churn
    Knowledge and complexity required to setup a traditional SEAA
    Effort needed for Adds/Moves/Changes of Directory
    11/29/2010
    5
  • 6. New Environment - Cloud-Based SEAA
    Hosted VoIP Proliferating
    Internet Bandwidth Reliable
    SIP standard ubiquitous / IMS
    Market Acceptance of Cloud-Based solutions
    'App World' embraced as way to add a service
    Speech on Device makes speech apps. more acceptable
    11/29/2010
    6
    Speech
    Servers
    Internet
    SIP
  • 7. New Approach
    11/29/2010
    7
    “Ann Wright”
    Speech
    Servers
    Internet
    IP Phone
    System
    SIP
    Enterprise A
  • 8. Mobiso Cloud
    MOBISO
    C
    Enterprise HQ
    Enterprise
    Office
    Enterprise
    Office
    SIP
    A
    B
    Internet
    PSTN
    IP WAN
    IP Phone System
    D
    Caller A dials Mobiso extension (speed dial button)
    IP Phone System(B) routes call to Mobiso cloud (C)
    Mobiso greets caller and accepts name
    Mobiso transfers (REFER) caller to destination (D)
    Call path results in direct audio connection between A and D
    Mobiso Speech Assistant
  • 9. New Technology / New Biz Model
    Technical
    Tenant Partitioned Platform / Service Provider Admin / End Customer Admin /
    Distributed Architecture
    SIP Based integration to any IP-PBX / SIP Trunk or SIP End Point
    Auto provisioning to VoIP Service Providers
    Centralized speech reco resources for cost effectiveness
    Scale to small and large and traffic engineering benefits
    Sophisticated centralized and automated utterance characterization and distributed multi language linguistics tuning available to even smallest customer
    Logical Choice, Disambiguation
    11/29/2010
    9
  • 10. Business Model
    Sell Direct to SMB (You!)
    Sell on App Store with Revenue Share and auto provisioning (BroadSoft)
    Resell thru IP-PBX Vendor (Mitel)
    White Label to Hosted VOIP (Telesphere)
    License to IP-PBX Vendors (Cisco)
    11/29/2010
    10
  • 11. 11/29/2010
    11
  • 12. 11/29/2010
    12
  • 13. 11/29/2010
    13
  • 14. Benefits to Hosted VoIP Providers
    Add SEAA as value added service - over DTMF dial by name directory
    Recurring value to client and recurring revenue
    Ties into other hosted VOIP services - follow me, conferencing
    11/29/2010
    14
  • 15. Benefits to SMB
    High quality SEAA previously only available to Large Enterprise now available to all SMB
    No premise equipment required, or dedicated trunkin
    Low entry cost, scales to reduce cost per user. SaaS based pricing scales to low and high
    Multi-languages available
    Ease-of setup - ask Hosted VoIP provider to add on
    Ease of Admin - automated MACs, easy Holiday, Weekend, Operator settings.
    Custom Professional Greeting (big company sound)
    11/29/2010
    15
  • 16. Selling Speech Assistant I
    Consistent professional greeting to customers
    Reach Employees & Depts. easily & quickly
    Eliminate lengthy hold times in queue
    Avoid DTMF ‘dial by name’ frustration and ‘0 Out’ cost
    Avoid tying up Receptionist
    11/29/2010
    16
  • 17. Selling Speech Assistant II
    Runs 24 X 7 X 365
    Handles internal staff calls (often >50%)
    Cost savings immediate
    Special Holiday and Weekend Greetings
    World Class technology deployed at Fortune 100s
    SLA & Performance Reports
    11/29/2010
    17
  • 18. New Approach
    11/29/2010
    18
    “Ann Wright”
    Speech
    Servers
    Internet
    IP Phone
    System
    SIP
    Enterprise A
  • 19. Mobiso Cloud
    MOBISO
    C
    Enterprise HQ
    Enterprise
    Office
    Enterprise
    Office
    SIP
    A
    B
    Internet
    PSTN
    IP WAN
    IP Phone System
    D
    Caller A dials Mobiso extension (speed dial button)
    IP Phone System(B) routes call to Mobiso cloud (C)
    Mobiso greets caller and accepts name
    Mobiso transfers (REFER) caller to destination (D)
    Call path results in direct audio connection between A and D
    Mobiso Speech Assistant
  • 20. Deployment Process
    You setup one-time integration to Lyrix
    You sell Mobiso Speech Assistant Directly to Customers
    You price per market value
    Your Cost: $20/month per 25 employees with major volume discounts as you sell more.
    11/29/2010
    20
  • 21. Cloud-Based Integration to Lyrix
    One Time
    Provisioning Interface
    Automated with access to Admin. Credentials
    See Getting Started Doc.
    SIP Interface
    Support of testing
    See Getting Started Doc.
    Mobiso SLA
    Channel Partner Agreement
    Ongoing
    Each new customer signup
    Sign up at Mobiso partner portal
    Support
    Email, 24*7 HelpDesk
    Names Tuning
    Linguistics, Auto-Correction
    Billing
    Monthly invoicing
    Coming Features
    Conferencing, Contact Sync.
    11/29/2010
    21
  • 22. Give Your Customers What They Want
    Ongoing Value
    Our partners are adding Mobiso Speech Assistant to their portfolio at the request of their customers.
    Win more opportunities and make more money with Mobiso Speech Assistant.
    Integration with BroadSoft makes it seamless for customers.
    11/29/2010
    22
  • 23. Partner Promotion
    Q4 2010
    Free Provisioning Setup
    Free SIP Setup and Test
    Free Test Tenant for Partner site.
    Go to Mobiso.com
    11/29/2010
    23
  • 24. 11/29/2010
    24

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