The document summarizes the upcoming Process Excellence Week conference taking place in January 2012 in Orlando, Florida. The conference will bring together process leaders from various industries to share best practices and strategies for driving process centricity within organizations. Key events at the conference include workshops, presentations from industry leaders, an exclusive site visit to Bausch & Lomb, networking opportunities, and the Process Excellence Awards ceremony. The goal of the conference is to help process professionals unite across different approaches and collaborate to inspire the community towards the next generation of process excellence.

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August edition / 2011
16-20 January 2012
Buena Vista Palace Hotel &
Spa, Orlando FL
Calling all Process Leaders to Unite –
The Future is in Process Centricity
T he last few decades have
slowly and surely brought
process thinking to the forefront
caught up in the tools and lost
sight of our primary purpose: To
drive positive change and to create
synergy with your organizations’
culture and architecture.
However what is most notable
of management and organizational a lasting and sustainable process when looking at current process
best practice. The ongoing rise and operational framework that maturity models, is that those
of Lean thinking led by Toyota; delivers the highest quality, in the organizations that are streaks
Six Sigma as rigorous process for most efficient way at all times. ahead, are those that have forged
quality management; and more So what should and does a collaborative model that unites
recently of Business Process the future look like for the all of the process disciplines.
Management (BPM) and IT successful process centric These organizations have managed
alignment, are all enabling the organization? Firstly, there is to fuse multiple efforts for a strong
creation of enterprise process definitely not a one size fits all focus on strategy execution,
frameworks and the ultimate in framework - all strategies and people and culture as well as fast
process centric organizations. approaches need to be adopted in changing customer needs.
However with the rise of different
and new approaches to process,
siloed process practices have
emerged, often resulting in one
process team not knowing what
the another process team is
doing. More often than not Lean
leaders are unaware of their BPM
counterparts, let alone working
collaboratively towards the same
goal. Somewhere in our journey
towards becoming a ‘process
centric organization’ it appears
many of us have become too PEX network members from both Lean Six Sigma and
Continued on page 2
BPM join together to share ideas at the 2011 Summit
Process Excellence The Inside Scoop:
Week features the most Your top 10 must sees at
inspirational leaders from the Process Excellence Week
process industry:
Connie Moore, VP Research, Forester Research
W
ith so much to see and do across the Process
Excellence Week, here’s a handy shortlist of
the ‘not to be missed’ event features that will help
Assessing Process Maturity: The State of you make the most of your time out of the office
and inspire you to drive your Process approach to
the Industry Address the next level.
Continued on page 2 Continued on page 3
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Continued from page 1 Continued from page 1
The power of the combined process disciplines is hard
Dr Robert Swain,
to ignore. With process improvement providing the
Author,
ground work for excellence and ensuring that each
The Strategic Drucker
individual process is optimized in both efficiency and
The Strategic Drucker: Lessons Learnt from
effectiveness, BPM takes this to the next level with
the Master Translated to the Modern World
its framework for end-to-end process sustainability
on Planning and Managing Large Scale
and long term governance. Finally, driving processes
Organizational Change
towards innovation to constantly provide agility will
Jim Steele, create the organizations of the future.
Motivational Speaker on Performance & Change In conclusion, in 2012 the PEX Network is calling all
Challenging your Individual and process leaders to unite, to collaborate and inspire the
Organizational Performance community; bringing together best practices into one
Steve Towers, much more powerful model for process centricity. Let’s
Founder & CEO, look to the future of the global organization and where
The BP Group we need to be in 5 or 10 years time – let’s start planning
Your Customers are your Future! for that today.
Redesigning your Process Approach to
Deliver Successful Customer Outcomes
I ndustry Leaders, insights and
perspectives:
Anu George,
W orkshops and thought
leadership from the best
CQO, in advisers and providers for
Morningstar Corporation
Thom Keehan, Business Process Excellence
Executive Director Lean Enterprise,
GE Transportation
across the community:
Alistair Fermin,
VP Customer Services,
The Standard
Gregory North,
Corporate VP Lean Six Sigma,
Xerox
Vincent Pierce,
VP, Business Process Improvement,
Office Depot
Trafford Clarke,
Executive Director Six Sigma R&D,
Eli Lilly
Anna Stowaway,
SVP Business Process Re-engineering,
Citi
Jeff Slutsky,
Director DFSS,
Bausch & Lomb
Roberta Meacham,
SVP Performance Consulting,
JP Morgan Chase
Gary Jing,
DFLSS Deployment Leader,
Tyco Electronics Telecom Division
2011 Awards Winners:
Chris Weisbrod, Deployment Director,
Akron Childrens Hospital 2
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Continued from page 1
The Inside Scoop: Your Top 10 Must Sees At Process Excellence Week
01 The return of the Process Improvement Visionary
Council
Back by popular demand, the annual Process
hand! 25 registrants will now have the opportunity
to visit the nearby Bausch & Lomb manufacturing,
R&D and plant facility. With a high focus on process
Improvement Visionary Council will help you to innovation as well as improvement this is an
define the future for process-centric management. exciting tour for anyone working on the design
With representatives selected for their long standing or manufacturer process. Book now to avoid
contributions to quality and process management, disappointment
they will help provide direction to the rest of the www.PEXWeek.com.
industry on the next generation in excellence
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Get accredited in the latest Process Professional
02 Not 1 but 2 Corporate Leaders Boardrooms – by training
application only for Corporate Executives Process Excellence Week is now no
If you’re an executive leader for process then don’t longer just about networking and
miss this chance to take time out to benchmark learning, you can also boost your
and discuss the most critical strategies with your process accreditations through Certified
executive peers. A sell out at the 2011 Meeting, Process Profressional training, levels
PEX Network will now host 2 separate boardrooms 1 & 2, led by the not-for-profit BP Group. Designed
covering ‘How to create competitive advantage’ and around successful customer outcomes and the
‘the changing role of the executive leader’ ‘Outside-In’ approach to process management it’s
Attendance is free but by application only – visit the perfect course for process leaders looking to
www.PEXWeek.com to submit your interest in boost their customer centricity. Plus, if you’re already
attending today. certified, CPP accredited practitioners can also pick
up their ongoing CPP by points through attendance
03 Process Excellence Awards – now open to all
Summit attendees!
at the Summit.
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The Process Excellence Awards State of the Industry keynote from Forrester
are the perfect chance to ensure Research
your process approach gets the Don’t miss this exclusive state of
recognition it deserves by entering your project or the industry address from Connie
programme into the 2012 awards programme. No Moore, VP Research. Forrester
matter your discipline, there is an award for you – just Research on global process maturity. Based on the
log online at www.PEXWeek.com to download the most up to date research in conjunction with the
judging criteria and application pack to get your entry PEX Network, you’ll be able to take stock of where
started today. we are today, ensure you know where you need to
be, and most importantly how to get there.
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Strategic perspectives from Drucker on large scale
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organizational transformation EXCLUSIVE TO PEX NETWORK:
With insights into one of America’s leading New Vendor World Series
management visionaries, hear how you can boost There’s no shortage of vendors telling you what
and solidify your process approach. Through this process approaches work best and what software to
inspiring keynote on strategic Drucker, you’ll be able implement - the challenge is knowing who to listen
to leverage his wisdom to increase the success of to and knowing what is right process approach for
transformation initiatives, inject innovation as well your organization. To help you get on the right path,
as adapt your management approach to the 21st we asked you to vote for the top 6 providers that
Century knowledge economy. you wanted to hear from, and then invited them to
Process Excellence Week to help reach a common
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Inspirational leadership lessons from Disney industry consensus on the next evolution in process
Following the sell out Quality thinking, technology and execution.
Service site tour and workshop
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in 2010 and 2011, Disney return BPM Bloggers panel: The hottest industry trends
to give you a new insight in their leadership best revealed
practices. Discover how to inspire excellence, keep Join this lively and interactive panel debate with
your employees engaged and create a sustainable some of the world’s most renowned process
culture that truly represents your brand and strategic bloggers to get the low-down on the most talked
values. As a leader at any level, this is one not to be about topics and the emerging trends. It’s the
missed! perfect way to get a critical look at the process
industry and analytical views on what is worth
06 See process at work first hand with exclusive site
visit to Bausch & Lomb
Because there is nothing quite
taking note of in the next 6-12 months.
like seeing excellence first 3
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PROCESS EXCELLENCE WEEK –
Make it your one stop shop for Process Centric
Strategies in 2012!
This yearBuildof your processselecting from the 6as embed and execute them within yourthat
business.
the new Process Excellence Week format is designed to enable you to bring
together all
your week by
strategies as well
critical process and execution themes
run throughout the week.
STRATEGY & EXECUTION
Make sure your process strategies deliver at all levels of the organizations through the latest in strategy, planning
and execution techniques
CULTURE
The biggest reason for process failure is people and culture: Uncover the most effective ways to overcome resistance,
embed process thinking and drive a positive change in culture
THE CUSTOMER
Re-orientate your process strategies in line with your customer’s experience to optimise revenues and win new
business in a competitive market
PROCESS PROCESS PROCESS FOR
IMPROVEMENT MANAGEMENT INNOVATION
Discover how to keep your Lean, Six Combining IT and management best Go past basic improvement and
Sigma and operational excellence practice to create a sustainable embrace design and innovation to
approaches up to date, to ensure a process framework, long-term process create new product, services and
solid foundation for both efficiency governance, end-to-end process processes that support the future
and effectiveness management and process insight for growth of your business
key decision making
The place where the Process Centric Industry Meets to
Shape It’s Future:
M eet, share ideas with, and discuss future strategies with the largest cross section of
process professionals across the US and beyond.
Attendees by Job role Attendees by Industry
y CEO/Executive 10% y General Manager 8% y Oil, Gas & energy 8% y BFS&I 37%
y Director Operations 15% y Director Planning & 5% y Construction & Infrastructure, 17% y Telecommunications 12%
y Director Manufacturing/ 7% Strategy Engineering y Other Service 30%
production y IT/Technology 5% y Manufacturing general 70% y Healthcare & medical 28%
y Director Quality 10% y Analysts 5% y Retail 8% y Government/public sector 20%
y Director Business Process 21% y Belts/project managers 14%
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NOW MORE CHANCES FOR
NETWORKING THAN EVER
BEFORE!
P rocess Excellence Week now offers our attendees, plus your friends and family, even more
networking opportunities. From structured speed networking designed to introduce you to
business contacts for life, to relaxed evening networking and celebrations, there is something
for everyone to relax and share experiences after the Summit sessions.
THE PEX NETWORK SPEEd NETWORKING
EXPERIENCE
J oin your business excellence peers for the PEX Network’s speed
networking extravaganza. Voted as the highlight of the 2010 & 2011
events and with rave reviews, it’s guaranteed to put you in touch with at
least 5 Process Improvement peers you’d never meet otherwise.
With its simple format, it’s your one-off chance to meet contacts you may
keep well into the future. It’s hard to get around and mingle with everyone at
the event so this structured 30 minutes networking session will force you to
expand your horizons and grow your circle of contacts in a few easy and fun
steps. Who knows who you might meet.
Be sure to bring a big stack of business cards!
16TH JANUARY: SUMMIT EVENING
NETWORKING RECEPTION
D irectly after the Day 1 workshops
and activities, all Summit attendees
will be invited to join us for an evening
Take part in the Process
Excellence Week Summit
challenge: Will you come
Summit launch party in the Process out victorious?
Excellence Week Solutions Hall. Spend time with your colleagues
Now complimentary for all Summit getting to know and exploring the
attendees join us to: new and interactive solutions hall
Participate in fun and interactive Prize draws, team activities,
networking activities to meet demonstrations and much much
even more of your Business more…
Process Excellence Peers
17TH JANUARY: POST AWARdS
NETWORKING ANd PARTY
F ollowing the long awaited announcement of the 2012 Process Excellence
Award winners, join your peers for an evening of celebration, relaxed
networking and entertainment. Hosted outside in the gardens and pool area
of the Buena Vista Palace Hotel & Spa, you’ll be able to share food, drinks and
stories whilst enjoying the stunning location.
Tickets to the Post Awards Plus, if your hard works pays off and
networking and party can be you are an award winner, don’t miss
purchased for: this chance to have your official
$50 as part of Platinum, Gold, photograph and pick up your award
Silver, Bronze & repeat attendee winners congratulations package in
packages the VIP area!
$60 on the door for additional
colleagues, spouses and friends 5
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6. AWARDS PROMOTION
ENTRIES
NOW OPEN
FOR 2012!
Deadline:
14th October
2011
PEX Network’s industry renowned Process Excellence
Awards are the ideal way to publicly benchmark and
recognize your Process Excellence business results as well
as motivate and renew passion within your organizational
team. Like no other award program, it's for the community,
judged by the community, so what better way to put your
Lean, BPM or Six Sigma program back on your CEO's
agenda and elevate your company's profile in 2012?
2012 Award categories:
r§Program Awards:
r§Best Business Process Excellence Program (Over 2 years)
r§Best Start-up Business Process Excellence Program
(Under 2 years)
Project Awards:
r§Best Process Improvement Project (Over 90 days)
r§Best Process Improvement Project under 90 days
r§Best Project Contributing to Organisational Value,
Sustainability and Innovation
r§Best BPM Project
Individual Award:
r§Deployment Leader of the year
Meet the 2012 Judging Panel Drew M. Algase, Six Sigma Deployment
Leader, Freudenberg NOK
Diane Francisco, Associate Director Early
Development, Covance John Murphy, Assistant Vice President,
CSX Transportation
Chuck Aubrey, VP Process Management &
LSS, Anderson Packaging Rod Hill, Director Process Improvement &
MBB, JEA
Dr. Dan Lachica, President/CEO, First Philec
Solar Corporation, Blackbelt Steve Towers, Founder & CEO,
BP Group.org
Mark Fendley, Continuous Improvement
Manager / VPS Program Leader, BMW Erika Westbay, Director BPM, The Nature
Conservency
Nancy Case, Sr Process Improvement Director,
Global Infrastructure, Paypal Chris Galante, Process Improvement Leader
& Lean Coach CDG, A Boeing Company
JD Rapp, Global Director BPM & Organizational
Capabilities, Whirlpool Corporation Jason Gerros, MBB, DTCC
Get started today! Download the application
pack online at www.PEXWeek.com

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Register your place before 9th September
and receive 40% off
Online: Email: Tel:
www.PEXWeek.com enquire@PEXNetwork.com +1-800-882-8684
PEX Week – Be Part of a Long
Standing History in Process
Centricity
P rocess Excellence Week
Orlando is not only the original,
but the largest annual meeting of
the Lean Six Sigma & Process
Improvement Summit, this year it
fuses together BPM to create one
PEX professionals and the flagship cohesive and collaborative platform
meeting of the PEX Network. Running for delivering excellence across
for over 13 years the meeting has the three principle discipline silos –
a longstanding history in bringing process improvement, management
together the Process Excellence and innovation.
community for exceptional
networking, knowledge share and Bringing together over 700 attendees
benchmarking. from a wide range of industries,
Process Excellence Week is
As the industry has evolved, so has unsurpassed in cross collaboration and Over 700 Process Centric Leaders join for the
Process Excellence Week. Formerly opportunities to inspire best practice. opening keynote session
About PEX Network – your Summit host
and free community forum
About the Process Excellence Network
P rocess Excellence Network, a division of IQPC, provides access to a
treasure chest of relevant content for Process practitioners.
Providing critical knowledge on the development of Process Excellence
including Business Process Management (BPM), Lean, Change Management,
Operational Excellence, Six Sigma, Risk Management, Customer Experience and
more, we provide the forum where key industry experts and organizations share
their experience, knowledge and tools, and your practitioner peers connect
with one another all over the world, both face-to-face and online.
The Process Excellence Network is enhanced by an active online community of
your professional peers, as well and face-to-face Summits and events that take
place across the globe. Collectively we help you discover what the best are doing
to get measurable results through Process Excellence and to seek actionable
solutions to specific process problems through worldwide mass collaboration.
In short, Process Excellence Network, (often known as PEX Network) enables
you to advance your own process excellence journey by increasing your idea
sources, widening your contacts and friendships and participating in ongoing
formal and informal learning opportunities.
www.pexnetwork.com
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Hosted by:
www.processexcellencenetwork.com | Phone: 1-646-454-4559
Become a member of Process Excellence Network and receive complimentary access to resources that
will keep you at the forefront of industry change. You will receive access to our growing library of multi-
media presentations from industry leaders, an email newsletter updating you on new content that has been
added, free aggregated news feed from over 1000 global news sources tracking your industry and special
member only discounts on events.
Become a member here: www.processexcellencenetwork.com/join.cfm
Process Excellence Week is sponsored by:
PLATINUM SPONSOR: PREMIER ASSOCIATE SPONSORS: ASSOCIATE SPONSORS:
www.nimbuspartners.com www.accenture.com www.ibm.com/ceo/leansixsigma www.ccint.net/ www.bmgi.com
WORKSHOP SPONSORS:
www.novaces.com www.thequalitygroup.net www.clg.com www.millikenperformancesolutions.com
LUNCH SPONSOR: FEATURED EXHIBITORS:
www.i-nexus.com www.palisade.com/industry/sixsigma.asp www.Minitab.com www.moresteam.com
www.instantis.com www.rwd.com www.value-eng.org/
Partners
KEY PARTNERS: PERFORMANCE & CHANGE PARTNER
www.floridasterling.com www.bpgroup.org www.forrester.com www.meta-lucid.com
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