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Outlet Classification
                  &
Channel Definitions
    Distributor




   Wholesellers




     Retailers
Channel Groupings

                              Ad Hoc Convenience
   Planned Shopping

                      Channel
                   Classifications

                              Non Outlet Business
Specialty Food & Drinking
                                   Partners
Channel Groupings



1. Planned Shopping     1.2 Large Groceries
                                               1.2.1 Self Service
                                              1.2.2 Counter Stores


                                              1.1.1 Cash & Carry
                         1.1 Key Accounts     1.1.2 Hyper Market
                                              1.1.3 Super Market
Planned Shopping

       Large Store Formats
       Wide Product Assortments
       Shopper Mission – Weekly / Monthly Stock Up
       Pre Planned Visits

       Large Store with Selling Area more than 1000 sq ft

       Must Have 2 or more cash counters

       Normally Self Service but mixed type is also there

       Wide Product Assortments
Key Accounts

                                               Self Service outlets or chain of outlets with high sales
                                               turnover, modern shopping concepts, large shopper
                                               base
                                               Wide Product Assortments
                                               Shopper Mission – Weekly / Monthly Stock Up
                                               Potential for growth & promotional activities
1. Planned Shopping




                                             1.1.1 Self Service
                      1.1 Large Groceries
                                            1.1.2 Counter Stores

                                             1.2.1 Cash & Carry
                      1.2 Key Accounts      1.2.2 Hyper Market
                                            1.2.3 Super Market
Key Accounts




    Cash & Carry                  Hypermarkets




                   Supermarkets
Sales & Trade Marketing Strategies
Dedicated Human Resource (Dedicated Department in
companies, dedicated distributors or company direct
selling)
Paid Contractual Agreements on Shelf Spaces & Displays

Prioritized Service Levels (Service levels and reorder levels
discussed and locked in advance, for supermarkets
prioritized services through distributions)

Planned BTL activations
Major Focus is Weighted Penetration
Large Groceries
                                  Stores with high Sales turnover & growth potential
                                  Combination of self service & counter stores
                                  Carry wide variety of FMCG products with selective imported items




                                                                   Self Service
1. Planned Shopping




                                             1.1.1 Self Service
                                                                                  Counter Stores
                      1.1 Large Groceries
                                            1.1.2 Counter Stores


                                             1.2.1 Cash & Carry
                      1.2 Key Accounts      1.2.2 Hyper Market
                                            1.2.3 Super Market
Sales & Trade Marketing Strategies
Dedicated Human Resource (Dedicated Channel manager
from Nestle, Dedicated Distributor Sales Force)

Paid Contractual Agreements on Shelf Spaces & Displays

Prioritized Service Levels (Twice to Thrice Weekly Service
by the distributor)

Planned BTL activations

Major Focus is Weighted Penetration
Channel Groupings



2. Ad Hoc Convenience
                           2.1 Small Stores    2.1.1 Small General Store
                           2.2 Petromarts      2.1.2 Small Karyana Store
                          2.3 Tobacco Kiosks   2.1.3 Rural Small Stores



                           2.2 Petromarts




                          2.3 Tobacco Kiosks
Ad Hoc Conveniance

                                                  Smaller retail formats which offer convenience for
                                                  shopping with limited or selective range of products

                                                  Shopper mission is stock up, instant need or impulse

                                                  Primarily unplanned shopping
2. Ad Hoc Convenience




                         2.1 Small Stores    2.1.1 Small General Store
                         2.2 Petromarts      2.1.2 Small Karyana Store
                        2.3 Tobacco Kiosks   2.1.3 Rural Small Stores



                         2.2 Petromarts




                        2.3 Tobacco Kiosks
Small Stores
             Stores which cannot be walked into.
             Products mostly available in smaller formats.
             Largest number in Pakistan
             Serving the affordable consumer (BOP)




Small General Stores          Karyana Stores                 Rural
Sales & Trade Marketing Strategies
Dedicated Human Resource (Dedicated Channel manager)

Mostly weekly service levels

BTL activities very limited which mostly involves display
incentives

Major focus is on Numeric Penetration as these shops are
the major chunk of trade universe
Petromarts & Tobacco Kiosks




        Petromart             Pan Shop
Sales & Trade Marketing Strategies
Extremely important for Tobacco, beverages and other
impulse / on the go categories

Mostly weekly service levels but for tobacco service levels
are high

BTL activities very limited which mostly involves display
incentives and shelf locking
Channel Groupings



3. Specialty Food & Drinks      Bakeries
                                              Chain
                                            Fragmented

                                              Chain
                               Pharmacies
                                            Fragmented
Bakeries & Pharmacies




Bakery Chains


                         Pharmacy Chains
Sales & Trade Marketing Strategies
Bakery channel is rapidly growing in urban with huge opportunity
for FMCG companies
The service level varies from weekly to thrice weekly depending
upon the sales turnover.
For Bakeries vast opportunities for BTL activities as customer traffic
is high and includes higher SECs and all gender types

Pharmacy is very important for pharma and nutrition related
companies

Mainly driven by prescription from doctors

Very low opportunities for BTL and branding as certain restrictions
by government and WHO codes
4. Non Outlet Business
       Partner
         Wholesale
                         Channel Groupings
Wholesale
These stores act as an intermediary in the distribution
chain

Buy product in large quantity and sells it into smaller
quantities to small retailers

They operate as RTM where 80% of their sales are made
to retailers

Limited counter sale to end shoppers
Wholesale Channel Playing
  Dominant Role in Untapped
       Trade Universe


  Distributor




 Wholesellers




                These wholesalers supplies product to rural
   Retailers    retailers. Products supplied included branded &
                loose (unbranded items)




Traditional Rural Distribution System
Sales & Trade Marketing Strategies
Focus is on increasing weighted penetration through targeted
loyalty programs
Wholesale invests in items with high sales turnovers as the model
focussed on absolute profit and not percentage profit
Many companies are leveraging wholesale as an RTM e.g. local
juices and beverages model like Maza, Gourmet etc relies heavily
on wholesale for numeric penetration

IMTs has strong penetration in wholesale due to their competitive
pricing and bundle offers
Managing Channels Strategically
Channel Prioritization – Why Do It?
              • Prioritise channels where we best
                can connect with target shoppers
              • Focus resources and time towards
                the biggest channel opportunities
              • Invest in channels with profit and
                growth potential
              • Maintain our business in channels
                where we are strong
              • Manage our resources in channels
                with no future
Prioritize Channel – Attractiveness &
                                                                              Ability to Win
   Channel size




                                                                                                                                    Attractiveness of channel
   Channel growth




Zone
         Suggested template –
   Channel profitability
    Premiumness (Backup)
Europe

                                                                                                         ILLUSTRATIVE BACKUP

                                          Premiumness Dehydr. /pasty mix fix
                                                        Premium                                           Value
                                                         (~60%)                                          (~40%)

                          3.5
                                                25 M units
                          3.0                                        Average price branded products
         Price per unit




                          2.5   Price spread branded
                                                                       11.3 M
                                products vs. PL (70%)
                          2.0
                                                                                                  14 M            13 M
                          1.5
                          1.0
                          0.5
                          0.0
                                                   Knorr               Nestlé                     PL 1            PL 2

                                                                  Volume (in units)




                                                                                                                               36

                                                                                                                                                                                                                      Ability to win in the channel
                                                                                                                                                                Relative Marketfor culinary products
                                                                                                                                                                       Relative market share Share           Relative growth         Relative profitability
                                                                                                                                                                                                                                     Relative profitability   Capabilities

                                                                                                                                                                                                  Recipe mixes
                                                                                                                                                                                                  Mashed potatoes
                                                                                                                                                                                                  Flavour solutions
                                                                                                                                                                                                  Hot & cold sauces
                                                                                                                                                                  0      1       2       3    4   Pasta
                                                                                                                                                                                                  Soups
                                                                                                                                                                                                  Others




                                                                                                                                                                              RMS 2006
Prioritize Channel – Attractiveness &
                                                                        Ability to Win (Example)
   Channel size




                                                                                                                                    Attractiveness of channel
   Channel growth




                                                                                                                                                                                                                                 Small
                                                                                                                                                                                                                                 Stores
Zone
         Suggested template –
   Channel profitability
    Premiumness (Backup)
Europe

                                                                                                         ILLUSTRATIVE BACKUP

                                          Premiumness Dehydr. /pasty mix fix
                                                        Premium                                           Value
                                                         (~60%)                                          (~40%)

                          3.5
                                                25 M units
                          3.0                                        Average price branded products
         Price per unit




                          2.5   Price spread branded
                                                                       11.3 M
                                products vs. PL (70%)
                          2.0
                                                                                                  14 M            13 M
                          1.5
                          1.0
                          0.5
                          0.0
                                                   Knorr               Nestlé                     PL 1            PL 2

                                                                  Volume (in units)




                                                                                                                               36

                                                                                                                                                                                                                      Ability to win in the channel
                                                                                                                                                                Relative Marketfor culinary products
                                                                                                                                                                       Relative market share Share           Relative growth         Relative profitability
                                                                                                                                                                                                                                     Relative profitability   Capabilities

                                                                                                                                                                                                  Recipe mixes
                                                                                                                                                                                                  Mashed potatoes
                                                                                                                                                                                                  Flavour solutions
                                                                                                                                                                                                  Hot & cold sauces
                                                                                                                                                                  0      1       2       3    4   Pasta
                                                                                                                                                                                                  Soups
                                                                                                                                                                                                  Others




                                                                                                                                                                              RMS 2006
Developing Channel In-Store Vision

     Define excellent in-store execution standards that
        will positively influence shopper behaviour




     Giving shoppers:
         o What they are looking for

         o In a way that is easy to shop

         o At a price that reflects value to them
Channel Planning

 Product
               Price      Placement   Promotion
Assortment




               POP Communication
The Lever’s of Channel Planning (4P’s)


      Product
     Assortment               Placement                  Promotion                Price




   A range that meets       Make the category          Implement the         Offer the range of
   the needs of most           easy to shop           right promotions       products at a price
   of the shoppers          through optimising       that will positively     that represents
   most of the time         the availability and        influence the        “fair value” to the
   and gives choice             visibility of        targeted change in            shopper
                                 products            shopper behaviour


    Communication of key                                                     .... awareness,
                                                   POS                      interaction and
      category (brand &
                                          Communication                     purchase of the
    segment ) messages to
           drive …..                                                              category
Outlet classification and channel definitions

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Outlet classification and channel definitions

  • 1. Outlet Classification & Channel Definitions Distributor Wholesellers Retailers
  • 2. Channel Groupings Ad Hoc Convenience Planned Shopping Channel Classifications Non Outlet Business Specialty Food & Drinking Partners
  • 3. Channel Groupings 1. Planned Shopping 1.2 Large Groceries 1.2.1 Self Service 1.2.2 Counter Stores 1.1.1 Cash & Carry 1.1 Key Accounts 1.1.2 Hyper Market 1.1.3 Super Market
  • 4. Planned Shopping Large Store Formats Wide Product Assortments Shopper Mission – Weekly / Monthly Stock Up Pre Planned Visits Large Store with Selling Area more than 1000 sq ft Must Have 2 or more cash counters Normally Self Service but mixed type is also there Wide Product Assortments
  • 5. Key Accounts Self Service outlets or chain of outlets with high sales turnover, modern shopping concepts, large shopper base Wide Product Assortments Shopper Mission – Weekly / Monthly Stock Up Potential for growth & promotional activities 1. Planned Shopping 1.1.1 Self Service 1.1 Large Groceries 1.1.2 Counter Stores 1.2.1 Cash & Carry 1.2 Key Accounts 1.2.2 Hyper Market 1.2.3 Super Market
  • 6. Key Accounts Cash & Carry Hypermarkets Supermarkets
  • 7. Sales & Trade Marketing Strategies Dedicated Human Resource (Dedicated Department in companies, dedicated distributors or company direct selling) Paid Contractual Agreements on Shelf Spaces & Displays Prioritized Service Levels (Service levels and reorder levels discussed and locked in advance, for supermarkets prioritized services through distributions) Planned BTL activations Major Focus is Weighted Penetration
  • 8. Large Groceries Stores with high Sales turnover & growth potential Combination of self service & counter stores Carry wide variety of FMCG products with selective imported items Self Service 1. Planned Shopping 1.1.1 Self Service Counter Stores 1.1 Large Groceries 1.1.2 Counter Stores 1.2.1 Cash & Carry 1.2 Key Accounts 1.2.2 Hyper Market 1.2.3 Super Market
  • 9. Sales & Trade Marketing Strategies Dedicated Human Resource (Dedicated Channel manager from Nestle, Dedicated Distributor Sales Force) Paid Contractual Agreements on Shelf Spaces & Displays Prioritized Service Levels (Twice to Thrice Weekly Service by the distributor) Planned BTL activations Major Focus is Weighted Penetration
  • 10.
  • 11. Channel Groupings 2. Ad Hoc Convenience 2.1 Small Stores 2.1.1 Small General Store 2.2 Petromarts 2.1.2 Small Karyana Store 2.3 Tobacco Kiosks 2.1.3 Rural Small Stores 2.2 Petromarts 2.3 Tobacco Kiosks
  • 12. Ad Hoc Conveniance Smaller retail formats which offer convenience for shopping with limited or selective range of products Shopper mission is stock up, instant need or impulse Primarily unplanned shopping 2. Ad Hoc Convenience 2.1 Small Stores 2.1.1 Small General Store 2.2 Petromarts 2.1.2 Small Karyana Store 2.3 Tobacco Kiosks 2.1.3 Rural Small Stores 2.2 Petromarts 2.3 Tobacco Kiosks
  • 13. Small Stores Stores which cannot be walked into. Products mostly available in smaller formats. Largest number in Pakistan Serving the affordable consumer (BOP) Small General Stores Karyana Stores Rural
  • 14. Sales & Trade Marketing Strategies Dedicated Human Resource (Dedicated Channel manager) Mostly weekly service levels BTL activities very limited which mostly involves display incentives Major focus is on Numeric Penetration as these shops are the major chunk of trade universe
  • 15. Petromarts & Tobacco Kiosks Petromart Pan Shop
  • 16. Sales & Trade Marketing Strategies Extremely important for Tobacco, beverages and other impulse / on the go categories Mostly weekly service levels but for tobacco service levels are high BTL activities very limited which mostly involves display incentives and shelf locking
  • 17. Channel Groupings 3. Specialty Food & Drinks Bakeries Chain Fragmented Chain Pharmacies Fragmented
  • 18. Bakeries & Pharmacies Bakery Chains Pharmacy Chains
  • 19. Sales & Trade Marketing Strategies Bakery channel is rapidly growing in urban with huge opportunity for FMCG companies The service level varies from weekly to thrice weekly depending upon the sales turnover. For Bakeries vast opportunities for BTL activities as customer traffic is high and includes higher SECs and all gender types Pharmacy is very important for pharma and nutrition related companies Mainly driven by prescription from doctors Very low opportunities for BTL and branding as certain restrictions by government and WHO codes
  • 20. 4. Non Outlet Business Partner Wholesale Channel Groupings
  • 21. Wholesale These stores act as an intermediary in the distribution chain Buy product in large quantity and sells it into smaller quantities to small retailers They operate as RTM where 80% of their sales are made to retailers Limited counter sale to end shoppers
  • 22. Wholesale Channel Playing Dominant Role in Untapped Trade Universe Distributor Wholesellers These wholesalers supplies product to rural Retailers retailers. Products supplied included branded & loose (unbranded items) Traditional Rural Distribution System
  • 23. Sales & Trade Marketing Strategies Focus is on increasing weighted penetration through targeted loyalty programs Wholesale invests in items with high sales turnovers as the model focussed on absolute profit and not percentage profit Many companies are leveraging wholesale as an RTM e.g. local juices and beverages model like Maza, Gourmet etc relies heavily on wholesale for numeric penetration IMTs has strong penetration in wholesale due to their competitive pricing and bundle offers
  • 25. Channel Prioritization – Why Do It? • Prioritise channels where we best can connect with target shoppers • Focus resources and time towards the biggest channel opportunities • Invest in channels with profit and growth potential • Maintain our business in channels where we are strong • Manage our resources in channels with no future
  • 26. Prioritize Channel – Attractiveness & Ability to Win Channel size Attractiveness of channel Channel growth Zone Suggested template – Channel profitability Premiumness (Backup) Europe ILLUSTRATIVE BACKUP Premiumness Dehydr. /pasty mix fix Premium Value (~60%) (~40%) 3.5 25 M units 3.0 Average price branded products Price per unit 2.5 Price spread branded 11.3 M products vs. PL (70%) 2.0 14 M 13 M 1.5 1.0 0.5 0.0 Knorr Nestlé PL 1 PL 2 Volume (in units) 36 Ability to win in the channel Relative Marketfor culinary products Relative market share Share Relative growth Relative profitability Relative profitability Capabilities Recipe mixes Mashed potatoes Flavour solutions Hot & cold sauces 0 1 2 3 4 Pasta Soups Others RMS 2006
  • 27. Prioritize Channel – Attractiveness & Ability to Win (Example) Channel size Attractiveness of channel Channel growth Small Stores Zone Suggested template – Channel profitability Premiumness (Backup) Europe ILLUSTRATIVE BACKUP Premiumness Dehydr. /pasty mix fix Premium Value (~60%) (~40%) 3.5 25 M units 3.0 Average price branded products Price per unit 2.5 Price spread branded 11.3 M products vs. PL (70%) 2.0 14 M 13 M 1.5 1.0 0.5 0.0 Knorr Nestlé PL 1 PL 2 Volume (in units) 36 Ability to win in the channel Relative Marketfor culinary products Relative market share Share Relative growth Relative profitability Relative profitability Capabilities Recipe mixes Mashed potatoes Flavour solutions Hot & cold sauces 0 1 2 3 4 Pasta Soups Others RMS 2006
  • 28. Developing Channel In-Store Vision Define excellent in-store execution standards that will positively influence shopper behaviour Giving shoppers: o What they are looking for o In a way that is easy to shop o At a price that reflects value to them
  • 29. Channel Planning Product Price Placement Promotion Assortment POP Communication
  • 30. The Lever’s of Channel Planning (4P’s) Product Assortment Placement Promotion Price A range that meets Make the category Implement the Offer the range of the needs of most easy to shop right promotions products at a price of the shoppers through optimising that will positively that represents most of the time the availability and influence the “fair value” to the and gives choice visibility of targeted change in shopper products shopper behaviour Communication of key .... awareness, POS interaction and category (brand & Communication purchase of the segment ) messages to drive ….. category