2. Non Verbal Communication
• Message or response which not response in
words whereas in hints, suggestions, indications…
• Unconscious parts of our behaviors.
• Basic parts of our personality.
• Communication researcher Mehrabian found that
only 7% of a message’s effect are carried by
words; listeners receive the other 93% through
non - verbal means.
• Over 65 percent of the social meaning of the
messages we send to others are communicated
non-verbally.
3. Types of Non Verbal Communication
KOPPACT
• K-Kinesics
• O-Occulesics
• P-Proxemics
• P-Paralanguage
• A-Artifacts
• C-Chronemics
• T-Tactilics
4. Advantages & Limitation of Non-Verbal
Communication
Advantages
Limitations
Reliability
Lack of secrecy,
Efficiency
Lack of written proof
Credibility
Gestures may be
misunderstood
Understanding attitudes
It fails to reveal past events
& ideas
Face-to-face interaction are
essential
More difficult to study.
5. Sign Language
• Involves use of audio & visual signals
• AUDIO: alarm signals- to caution people (e.g.
fire alarm, buzzers, whistlers, VIP motorcade
alarm etc.)
• VISUAL: illustration in tabular, graphics,
pictorial
form(e.g.
posters,
cartoons,
photographs. Statues, caricatures etc.), others
includes like Traffic, Railway signals.
6. Body Language (Kinesics)
Messages conveyed by body movements
is known as Body Language (Kinesics)
Body Parts
Movements & Signs
Head
High head- honour, self respect, confidence
Head bent-modesty, guilt, politeness
Facial Expression
Surprise- eyebrows curve & rise up
Anger- eyebrows get lower, gaze become intense
Eyes
Fixed eyes- concentration
Raised eyes-surprise or fear
Smiling eyes-happiness
Gestures
Shuffling legs-nervousness
Pounding of fist on table- anger
Body posture
Erect poised, brisk walk- self esteem, high spirited, confident
Arms crossed- defensive, bored or not interested
7. Silence
• It is more eloquent than words & can
effectively express fear, anger, refusal,
disapproval, resentment etc. (e.g. worker
makes request for leave & his boss keep
silence, indicates refusal.)
• Facial expression & posture indicates the
meaning behind the silence (e.g. movies of
Charlie Chaplin).
8. Paralanguage
• The set of nonphonemic properties of speech,
such as speaking tempo, vocal pitch, and
intonational contours, that can be used to
communicate attitudes or other shades of
meaning [Mention of Paralanguage: Since
1950 in Canon of Communication Theory]
• Language beyond language and like a
language
• Role of voice/Rythum/Rate/Tone
• Sarcasam, Anger, Affection, Confidence
9. • Pitch:(Direction of Pitch, Range of Pitch-Highness and lowness of
voice, loudness, tension, resonance)
• Speed/Rate: (How fast you are speaking?)
• Volume: (How loudly or softly?)
• Pause: (Voice Quality: Even in Telephone)
• Stress: (Volume and pitch: Amount you
emphasis placed in words)
example: I like him very much
• Non Fluencies:
11. • Gasps
Sudden and sharp inhalation of air
Occurs from the emotion of surprise, or shock
• Sigh
Negative emotion: Dismay, dissatisfaction,
boredom, or futility
Positive emotion: Relief from negative
situations or some stressful situation
12. Andy Murray letting out a sigh
during a game.
A pilot breathes a sigh of relief.
13. Space
•
•
•
•
Space communicates in its own way
Communication experts call it ‘proxemics’
Distance between sender-receiver
Space is called proximity
15. Intimate Space
• Very close contact is maintain
• Most suitable for body language
• Only very special people like family members ,
friends enter this space
• Handshakes, pat at your back, eye contact
(most commonly use)
• Use for confidential talks
16. Personal Space
• From 18 inches to 4 ft
• Use our intimate circle as family
• Used to have normal conversation
• Communication type is personal (Relaxed and
personal talk)
17. Social
• From formal and official relationship
• Mostly in business communication areas
• Usually dominated by reason and planning
• Most importantly spatial dimension
18. Public
• Highly formal objective
• High pitch of voice– to be heard in a big group
• Public announcement and public
announcement
19. Surrounding
• Physical environment around us
• Its aspects are color and layout
Color
• Conveys meanings
• Different color give different attitude and
behaviors patterns and cultural background
Layout design
• Space arrangement of the office
• Decorated for good impression
20. Time (Chronomics)
• Study of how we use time to communication
• Time is money in business environment
• Sends signals indicating important of time to
people
• Time management is important in business
• Communication should be rightly timed to be
effective
21. Guidelines to Improve Non Verbal
Communication
• Feedback from friends
• Monitor yourself (Monitor your non verbal
communication
• Learn to interpret other
• Audio tape/Video tape of own voice and
presentations
