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Quality Standards For Certification Programs

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Megan Denhardt

Whether you already offer a certification program or you're considering one, quality should be part of your thinking. A panel of experts will present strategies for meeting and maintaining best practices and improving your certification operations. Learn how industry standards can enable you to achieve high quality marks in all aspects of your program. Christine D. Niero, VP, professional certification and client development, Professional Testing Steven Schoolcraft, CSP, PE, CAE, examination director, Board of Certified Safety Professionals Aaron White, VP/general manager, First Point Resources Management and, executive director, Cardiovascular Credentialing International

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Delivering Quality in Certification Tuesday, August 18, 2009 12:45 – 2:00 PM Content Leaders: Christine D. Niero, PhD Vice President Professional Testing Steven Schoolcraft, CSP, PE, CAE Examination Director Board of Certified Safety Professionals Aaron White Vice President FirstPoint Management Resources Executive Director Cardiovascular Credentialing International Connecting Great Ideas and Great People www.asaecenter.org
Participant Demographics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Unique Purposes of Certification ,[object Object],[object Object],[object Object],[object Object]
Unique Purposes of Certification ,[object Object],[object Object]
Unique Purposes of Certification ,[object Object],[object Object],[object Object]
Best Practice ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Major Program Areas ,[object Object],[object Object],[object Object],[object Object],[object Object]
Major Program Areas ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Transitioning Practices to Delivering Quality through Management ,[object Object]
Quality Management ,[object Object],[object Object],[object Object],[object Object],[object Object]
Governance and Policy ,[object Object],[object Object],[object Object]
Governance and Policy ,[object Object],[object Object]
Management Systems ,[object Object],[object Object],[object Object]
Management Systems ,[object Object],[object Object],[object Object],[object Object]
Personnel – Volunteers ,[object Object],[object Object],[object Object],[object Object]
Personnel – Paid ,[object Object],[object Object],[object Object],[object Object],[object Object]
Planning and Integration of Program Elements ,[object Object],[object Object]
Planning and Integration of Program Elements ,[object Object],[object Object],[object Object]
Customer Service ,[object Object],[object Object],[object Object]
Customer Service ,[object Object],[object Object],[object Object]
Implementing Quality Management System ,[object Object],[object Object],[object Object],[object Object]
Resource Management ,[object Object],[object Object],[object Object]
Operations Efficiency ,[object Object],[object Object]
Quality Product Output ,[object Object],[object Object],[object Object],[object Object],[object Object]
Quality Product Output ,[object Object],[object Object]
Competition ,[object Object],[object Object]
Contact Information Christine D. Niero, PhD: cniero@proftesting.com Steven Schoolcraft, CSP, PE, CAE: steven@bcsp.org Aaron White: awhite@firstpointresources.com SEE YOU NEXT YEAR! Annual Meeting & Expo August 21 - 24, 2010 Los Angeles, CA

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Quality Standards For Certification Programs

  • 1. Delivering Quality in Certification Tuesday, August 18, 2009 12:45 – 2:00 PM Content Leaders: Christine D. Niero, PhD Vice President Professional Testing Steven Schoolcraft, CSP, PE, CAE Examination Director Board of Certified Safety Professionals Aaron White Vice President FirstPoint Management Resources Executive Director Cardiovascular Credentialing International Connecting Great Ideas and Great People www.asaecenter.org
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  • 27. Contact Information Christine D. Niero, PhD: cniero@proftesting.com Steven Schoolcraft, CSP, PE, CAE: steven@bcsp.org Aaron White: awhite@firstpointresources.com SEE YOU NEXT YEAR! Annual Meeting & Expo August 21 - 24, 2010 Los Angeles, CA

Editor's Notes

  1. Mention
  2. How do you manage success….
  3. Tie cost to quality… Still have a business to run… Not-for-profits…doesn’t mean we can make money…
  4. Focus groups… Pear review… Outreach… Keep certificants ENGAGED….communications….quality experience Underlying attributes go back to Quality Management Systems….
  5. Except where there are over 5 competitors…Steven has 300!!! (This is where confusion to the public is a factor) Find your niche… Build your brand….