An inclusive workforce boosts organizational effectiveness by lifting morale, strengthening access to new markets, and increasing productivity. Before organizations can reap these benefits, they must grow beyond simply increasing the number of affinity groups represented. Develop a better understanding of the relationship between diversity and disparities and how they affect your organization. Discover what it means to have a truly inclusive workplace and walk away with ideas and strategies you can use to reshape your organization by unleashing the power of diversity management.
Frederick Hobby, president, Institute for Diversity in Health Management
We have several objectives so let’s take a minute to look the over.
There are numerous ways to define diversity. The Institute uses the broadest definition available in order to be INCLUSIVE of all groups. This is part of the process of Shifting the Paradigm
We are all products of our respective CULTURAL EXPERIENCES. Whether consciously or un-consciously, we are affected. effected by our religious beliefs, genders, socio-economic backgrounds, educational levels, social traditions, etc. Diversity is much greater than the differences and similarities that meet the eye.
It is these differences and similarities in cultural and social experiences that creates the Diversity we witness in the workforce, the clients and customers we serve, and in the country as a whole. The goal is to harness this diversity and use it as a tool for increasing productivity and maximizing customer and employee satisfaction
Whether we like it or not, your communities, your customers and your employees are changing. This change in the demographic makeup of the people we work with and enter-act with will continue to change. The question for us is,” are we prepared to manage the differences” ?
How do we manage these differences to create a competitive business advantage? How do we create products and services that are linked to these demographic changes that drive market share? How we change our organizations and service delivery systems so that it results in a work environment in which every employee contributes to the success of the organization?
There is a common misconception that minority communities constitute the poor, the uninsured, the indigent. We often overlook the economic stratification of these groups. While hospitals spend billions in charity care every year, we have not figured out how to tap into the lucrative strata that exist within every group. Minorities are earning more and each generation is advancing in education.
During the period from 1840 to 1940, the majority of the immigrants entering the U.S were coming from European countries. They changed heir names, religious affiliations, language preferences and cultural practices to assimilate quickly. That has not been the case with the immigrants entering the country since the 1960’s.
One of the primary goals of a Diversity Management Initiative is to first create a culture of Inclusion. This means going beyond having a diverse workforce. It requires achieving diversity of thought and experience by having diversity at all levels of the organization including in the decision making levels. There is representation of the communities and the customers being served on your leadership team, in your governance structure and at all levels of the association. Remember our definition of diversity! If you serve a largely female population such as a Battered Women’s Shelter, that draws it clients from a multi-racial or multi-ethnic community, your leadership and governance should reflect these features. We look forward to the day when we can appreciate our differences and someday even celebrate our differences. But we must start with a basic understanding of who we are! Then ask “ how did we come to think the way we do about people who are different ” ? Valuing diversity begins with a self examination of our belief systems and an assessment of their accuracy in today’s environment. In the words of Michael Jackson, we begin by looking at the “Man in the Mirror”.
A hospital contacted us recently wanting to know the benchmark for diversity complaints filed externally ? How many in one year are acceptable? Others ask how many or what percentage of minorities should serve on the Board? We receive questions about these standards and others all the time. Remember, Valuing diversity is a way of thinking that should effect our behavior and the decision making process.
This is where the paradigm shift occurs. Whether your diversity issues are based on religious differences, language differences, gender differences, generational differences, sexual preference or life style differences, differences in geographic origin, marital status, height, weight, hair color, race, ethnicity , or styles in decision making, these differences cannot not be allowed to become the source of disparities. They cannot become the basis for unequal treatment in your organization. If they are ignored and allowed to fester beneath the radar screen of your organization, they will become barriers to communication, teamwork, productivity, and customer and employee satisfaction. Ultimately, these difference, if allowed to become the source of inequities and unfair practices, they will effect your bottom line and the public image of your organization.
Too many organizations are leaving diversity management to chance! We like to believe that everyone who enters our access points is treated fairly and with respect. That just isn’t the case. Complaints by Deaf patients are reaching record levels in Maryland. Organizations that appear to employ racial and ethnic minorities only in low level positions, with little chance for advancement, are unlikely to be successful in what promises to be an extremely competitive job market. Our association knows that Minorities and immigrants may well represent much of the potential health care work force of the future. We know that Provider organizations are well advised to work toward the creation of an Inclusive, welcoming work environment in which all employees can achieve their full potential and contribute to the success of the organization.
Smart organizations are recognizing that age, religion, education or lack of it, nationality, gender, sexual preferences ,disabilities , veteran status, weight, language preference, job categories etc. can become barriers to effective team work.. Even if this group were made up of all White Males, there could be numerous diversity factors that keep us from reaching our full potential as a professionals, and therefore limit our contributions to the over all success of the organization. These same factors effect our patients/customer’s perceptions of the care/service they receive. The story of the Asian child in the waiting room( Press, Ganey – keeping family members informed. The red string around the child’s wrist story.
There are several different approaches to overcome the same challenges. They are often confused with each other and the very uninformed sees them as all the same.
Understanding Differences is a program for individual change. It focuses on trying to get people or a person to better understand someone else’s perspective, then change their behavior. There is an appropriate use of this methodology, but it seldom works, and is seldom sustainable.
Through the use of numerical quotas, racial and ethnic minorities and women are hired or advanced to achieve statistical goals as remediation for past practices of exclusion or discrimination. Affirmative Action creates advantages for “protected classes” as defined by the Federal Government and anyone over 40 years of age. It excludes White Males under 40 who do not fir in one of these Protected Classes. There is an appropriate use of this methodology. When voluntary plans fail to be inclusive, Affirmative Action may be required.
This requires a historical reflection by the leadership and governance structures of the organization. It should result in an awareness that some of the policies , practices and procedures as well as the organizational folkways and traditions may be out of sync with contemporary circumstances.
The roots represent the beliefs and values of the Founders of the organization. For some organizations, these ideals and principles are deeply seeded in the business culture of the organization that could have been planted over 100 years ago. I would encourage you to read the article by Pamela Babcock, entitled “ Detecting Hidden Bias”. Based on the research of a Harvard –led research team, Overt and permissive discrimination has been driven underground by societal norms and greater awareness of the law. This has potentially resulted in more unspoken and covert forms of the same biased practices. The trunk of the tree represents the written policies of the organization that flow from the “roots” . The leaves represent the Practices that flow from the formal policies of an organization . Remember, however, there are the formal practices and informal practices. The colored bars represent those areas most often identified where discrepancies, disparities and on occasion ,discrimination can occur. These practices often favor some groups and frustrate others. There could be hidden biases in these practices. If you want to know, just ask your women , ethnic minorities , gays, Jews, Catholics, etc if these practices are applied equally across the workforce?
The choice of Motivation is yours. Whether you base your Diversity Initiative on the Top line, your Mission, or the Bottom line, the much desired Margin, the fact is Managing Diversity is no longer an option. Failure to manage diversity can result in embarrassment, liability, but far more damaging is the trust and credibility that the community places in your organization
We believe the Barriers can be placed into 3 over-arching categories. You won’t be surprised when you hear them.
Simply put, prejudice is the act of pre-judging. Prejudice can be applied to all of the similarities and differences which constitute diversity factors. Whether the factor is personal appearance, sexual preference, ethnicity, age, gender, etc. there are prejudices
When we apply a real life experience we encountered from an interaction with an individual of a certain group but apply that experience to an entire group. What do we think about Asians and mathematics. What do think when we see an African American on the news that robbed a bank? What do we think about Gypsies. How did we coin the expression , “going Dutch”?
When prejudice impacts our decision making, the result could be discrimination
American businesses spent $ a year on resolving racial and sexual harrassment and discrimination complaints
Shifting the Paradigm of Diversity and Inclusion
Shifting Paradigms: Diversity and Inclusion as a Strategy for Organizational Success Sunday, August 16, 2009 3:15 - 4:30 p.m. Frederick D. Hobby President and CEO Institute for Diversity in Health Management
Objectives <ul><li>To explore the concepts of Diversity. </li></ul><ul><li>To understand the importance of Valuing Diversity. </li></ul><ul><li>To explain why Managing Diversity is important to the success of any business, including access to new markets, and enhancing productivity. </li></ul><ul><li>To discuss why The Institute For Managing Diversity was established. </li></ul><ul><li>To share differences between Managing Diversity and Affirmative Action. </li></ul><ul><li>To examine some of the evidence of the demographic shift in ethic populations and its impact on the workforce of the future. </li></ul><ul><li>To gain a basic understanding of the role of “business culture” in your organization and discuss the ways it works for some and not for others. </li></ul><ul><li>To explore the barriers to Managing Diversity and how the lack of inclusive practices could effect the well being of the entire society. </li></ul>
What is Diversity? <ul><li>Diversity is any collective mixture characterized by similarities and differences. </li></ul>
Who does Diversity affect? <ul><li>Diversity affects everyone. </li></ul><ul><li>It is more than gender, age, racial classification, ethnicity, physical ability and sexual orientation. </li></ul>
<ul><li>Diversity determines how each individual thinks, behaves, and believes. It is the lens through which we see the </li></ul>It encompasses all the influences that shape the way we approach work and daily living.
Diversity is Inevitable... <ul><li>Today, white males make up only 43% of workforce. By 2010, the statistic will be less than 15% of the applicant population. </li></ul><ul><li>Over the next 7 years, 85% of employment applicants will be: </li></ul><ul><ul><ul><ul><li>White Females 32% </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Hispanic Males 16% </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Hispanic Females 12% </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Black Males 7% </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Black Females 9% </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Asian and Other Males 5% </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Asian and Other Females 5% </li></ul></ul></ul></ul>
Diversity is Inevitable... <ul><li>Today… </li></ul><ul><ul><li>The black population represent 12% in the US </li></ul></ul><ul><ul><li>More than 30% of Americans are people of color </li></ul></ul><ul><ul><li>During the last census period, the Hispanic population increased by 53%, Asians and Pacific Islanders increased by 80% </li></ul></ul><ul><ul><li>California, Hawaii, New Mexico and Texas now have combined minority populations greater than Whites </li></ul></ul><ul><ul><li>5 other states have minority populations greater than 40% </li></ul></ul><ul><li>By 2030… </li></ul><ul><ul><li>People of color will make up 43% of the US population </li></ul></ul>
Minority Population Data <ul><ul><li>Today, nearly one in 3 Americans is a member of a racial or ethnic minority group; by 2050 one in two will be the ratio </li></ul></ul><ul><ul><li>The collective purchasing power of Minorities is at $1.3 trillion and projected to reach $4.5 trillion by 2015 </li></ul></ul><ul><ul><li>More than 42% of Asian Americans have earned BA’s, and 15% of African Americans( doubled in last 20 years) and 11% of Hispanics (up 60% over last twenty years) </li></ul></ul>
The End of the Melting Pot... <ul><li>We have always thought of ourselves as the world’s melting pot where everyone embraced the same cultures and values. </li></ul>
What is Valuing Diversity... <ul><li>Getting back to the melting pot means Valuing Diversity. </li></ul><ul><li>Valuing Diversity is a way of thinking that allows individuals to both give and receive the most in their relationships with co-workers and customers. </li></ul>
<ul><li>The Board of Directors reflects the Community </li></ul><ul><li>The Executive Leadership reflects the Community </li></ul><ul><li>The Business Culture Accommodates Inclusion </li></ul><ul><li>A Written Plan has been Prepared and Approved </li></ul><ul><li>Merit Increases are tied to achieving diversity goals </li></ul><ul><li>Diversity Goals are incorporated in Strategic Plans </li></ul><ul><li>The entire organization is trained in cultural differences and embraces Cultural Competency </li></ul>Valuing Diversity...the best examples are…
How to Value Diversity... <ul><li>Valuing Diversity is a process rather than a program. </li></ul><ul><li>In order for an organization to Value Diversity , the organization must be involved in Diversity Management . </li></ul>
What is Managing Diversity? <ul><li>Managing Diversity means managing the differences and similarities that exist within our workforce and within our customer and client populations. </li></ul>
Managing Diversity to Succeed as an Association... <ul><li>Some of the differences that could keep us from effectively working together as a TEAM... </li></ul>
Managing Diversity... <ul><li>How does Managing Diversity differ from Understanding Differences? </li></ul><ul><li>The goals of Understanding Differences are: </li></ul><ul><ul><li>Creation of a diverse workforce </li></ul></ul><ul><ul><li>Upward mobility for target groups </li></ul></ul><ul><ul><li>Quality relationships at work </li></ul></ul><ul><ul><li>Reduction of social conflict </li></ul></ul>The motivation stems from legal, moral, and corporate social responsibility.
Understanding Differences... <ul><li>Limitations: </li></ul><ul><ul><li>Emphasis on individual and interpersonal issues </li></ul></ul><ul><ul><li>Backlash </li></ul></ul><ul><ul><li>No change in systems or business culture </li></ul></ul><ul><ul><li>Requires continuous intense effort </li></ul></ul>
Managing Diversity... <ul><li>How is Managing Diversity Different from Affirmative Action? </li></ul><ul><li>Protects Everyone Except the Traditional White Male... </li></ul>40+
Managing Diversity <ul><li>In order to effectively Manage Diversity, the organization must understand its </li></ul><ul><li>“ BUSINESS CULTURE” </li></ul>
Managing Diversity... <ul><li>Requires Culture and Systemic Changes </li></ul>Recruiting Promotions Sponsoring Appraisals Training & Development Rewards Mentoring Career Development
Managing Diversity... <ul><li>An organization’s vision or plan for diversity and its’ management must extend well beyond any legal requirements. </li></ul><ul><li>It must be driven by a business imperative to provide an environment which releases the productivity of the each employee. </li></ul><ul><li>It is a business/viability issue to gain competitive advantage in today’s markets. </li></ul>
Prejudice... “ A feeling, favorable or unfavorable, toward a person or thing, prior to contact, or not based on actual experience.”
Prejudice... <ul><li>How do we acquire Prejudice? </li></ul><ul><li>Where do we acquire Prejudice? </li></ul><ul><li>When do we acquire Prejudice? </li></ul><ul><li>How can we overcome Prejudice? </li></ul>
Stereotypes “ A standardized mental picture held in common about members of a group and representing an oversimplified opinion, affective attitude or judgment”
Stereotypes <ul><li>There are positive and negative stereotypes </li></ul><ul><li>Stereotypes are a way of organizing information and observations </li></ul><ul><li>Prejudice often causes people to create stereotypes </li></ul><ul><li>Prejudice occurs when negative feelings become attached to stereotypes </li></ul>
Stereotypes... <ul><li>Application of limited experiences with one member of a group to the ENTIRE group </li></ul><ul><li>Result from a need for coherence, simplicity, and predictability in an increasingly complex world </li></ul><ul><li>Used in our daily speech and jokes without much contemplation </li></ul>
Discrimination <ul><li>“ The act, practice, or an instance of making a difference in treatment or favor on a basis other than individual merit.” </li></ul>
Discrimination <ul><li>Most likely occurs when prejudice and stereotypes affect decision making. </li></ul><ul><li>American companies and corporations spend approximately $53 billion/year on resolving alleged sexual or racial harassment and/or discrimination complaints. </li></ul>
Discrimination... <ul><li>Illegal and prohibited by several laws </li></ul><ul><li>Bad for business </li></ul><ul><ul><li>Adversely impacts public image and relations </li></ul></ul><ul><ul><li>Employee and customer relations </li></ul></ul><ul><ul><li>Bottom-line of the organization </li></ul></ul>
Managing Diversity <ul><li>Managing Diversity is based upon the awareness of differences and respectful inclusion of those differences...in the decision making process </li></ul>
About IFD <ul><li>Our Mission The Institute for Diversity in Health Management is committed to expanding healthcare leadership opportunities for racially/ethnically diverse individuals and increasing the number of these individuals entering and advancing in the field. </li></ul><ul><li>Vision Statement The vision of the Institute for Diversity in Health Management is for management of healthcare institutions to reflect the ethnic diversity of the communities served. </li></ul>
How can IFD help? <ul><ul><li>Summer Enrichment Program </li></ul></ul><ul><ul><li>Post Graduate Fellowship </li></ul></ul><ul><ul><li>Financial Assistance for Students </li></ul></ul><ul><ul><li>Leadership Conference </li></ul></ul><ul><ul><li>Training and Education </li></ul></ul><ul><ul><li>Bridges </li></ul></ul><ul><ul><li>www.diversityconnection.org </li></ul></ul>