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The Shifting Sands
of Search
October 15, 2018
Agenda
• Introduction
• SEOWas…
• Modern SEO
• Eyes on the Future
• Q&A
© DAC Group 2018
Digital strategist and VPGM at DAC Group
SEMPO Board Member (President)
Won a few industry awards along the way
Lots of search program design and execution for folks
like…
VPGM
© DAC Group 2018
Who is DAC?
• 200+
enterprise clients on multi-year
engagements
• 400+
employees across 14 offices in North
America and Europe
• Independent
owner-managed agency
• Specialization
full-service digital agency for
organizations with physical and digital
engagement needs
Founded in 1972
Digital in 1997
© DAC Group 2018
Is it possible to drive meaningful results for the
business in digital?Yes
• Hundreds of thousands of people per
month use keyword phrases in Google to
find companies that provide your
services, even when niche:
• Blanket wrap shipping
• Blanket wrap furniture shipping
• Blanket wrap shipping costs
• Blanket wrap shipping definition
• Note: Many other phrases are used
to target
Private & Confidential – Not To Be Duplicated
Paid Search
Organic
Listings
How are businesses
doing so?
• Following all Google/ Bing
guidelines
• Creating relevant content
and user experience for all
devices
• Using calls to action that
benefit business + user
• Question - Can you beat
these guys?YES
SEO in the News...Is Google Rigged?
© DAC Group 2018
No (Probably)
Facts
• We are dealing with secret algorithms
• Organic search results today are less manually
adjusted by a human, and more AI-driven
• We don’t know exactly how they work and
sometimes that can have unforeseen results –
even for Google
• We do have lots of guidance
• Including advice from the Search Engine
developers themselves
• The algorithms change many times a year, so SEO
can never be a set-and-forget exercise
https://support.google.com/webmasters/answer/7451184?hl=en
BasicTenants of Search Engine Optimization
• Create a user and search engine friendly website
• Make sure your content is visible and relevant
• Follow the technical suggestions provided by the engines
• Distribute and promote your most valuable content
• Don’t try to cheat the system
© DAC Group 2018
What level of responsibility do you have for
SEO in your organization?
Private & Confidential – Not To Be Duplicated
I Don’t
Approve
Contract
Manage
Team
Execute
SEO, a History
SEO Philosophy: Search was…THEN
Keyword Research Keyword Usage
Page elements:
Titles, headings, meta,
body copy, links including
anchor
Keyword Rankings
*Keyword data via
analytics
Research
Measuring
Performance
Tactical
Execution
Keyword Research
Major Google search
algorithm changes
used to be named,
with expected results
broadly advertised to
Webmasters.
• Biz objectives
• Social listening
• User personas and needs
• Analytic insights
• Keyword research (theme, device)
• Schema research
• Local category research
• Review research
• Website performance measurement
• Competitive research
• Technical SEO
• Website performance
improvement
• Content planning
• User experience planning
• Social posting
• Local messaging
• PPC integration
• Content focused media
• Integration across channels)
• Business KPIs (real world)
• Contributors
• Directional ranking data
• Technical performance
monitoring
• Content
• Related tactic performance
Research
Measuring
Performance
Tactical
Execution
SEO Philosophy: Search is… NOW
Google now makes
approximately 2,000
search engine changes
every year!!!!!?
They are no longer
officially named or even
announced. Google rarely
comments on the expected
results, even when they do
acknowledge the change.
https://www.semrush.com/sensor/
Modern SEO
Modern SEO Ingredients
• Ingredients:
• 1 Part technical consultation
• 1 Part thematic prioritization
• 1 Part content strategy
• 1 Part external considerations
• 1 Part user experience
• An overpowering amount of
integration & coordinated
execution across channels
Modern SEO Focal Points
• Technical SEO
• Relevant, Unique &Targeted Content
• User Experience
• Multi-device ready
• Structured Data
• Keyword Groups andThemes
• Social and Listings Management
• Proper Link Building
• Voice Search
• Return of the Long-tail
• Local Search
• Tactical Integration
• Customer Journeys
• Competitive Analysis
© DAC Group 2018
Which of these tactics do you feel are most
important to your program’s evolution?
Private & Confidential – Not To Be Duplicated
Technical
SEO
Content &
UX
Voice
Search
Local
Search
(1)Technical SEO Basics Still Matter
• Crawl errors
• HTTPS status
• XML sitemap
• Site load time
• Ensure mobile-friendly
• Unique keyword targeting
https://searchenginewatch.com/2018/05/25/the-12-most-important-elements-of-a-technical-seo-audit/
• Check robots.txt file
• Site search
• Duplicate metadata
• Duplicate content
• Broken links
• Appropriate redirects
© DAC Group 2018
(2) Relevant content meets ALL user’s needs
Informing Relevant Content
• Keyword research
• Social listening
• Competitive analysis
• GoogleTrends & search suggestions
• Website search function queries
• Common customer service questions
• Questions in the sales process
• Brand themes – what topics is your brand about?
• Customer speak
• Semantic relationships
• How should content be displayed?
• What is the user’s intent?
• What data do I know about the user to
inform content?
What content might my users be interested in at each stage of their
journey? How are they searching for us?
© DAC Group 2018
(3) User Experience
We already spoke about these
opportunities
• Site speed (Mobile and
Desktop)
• Secure site – look for the https
• Content duplication
• Redirection and broken links
• Thoughtful, relevant
navigation
• Accessibility
https://developers.google.com/speed/pagespeed/insights/
© DAC Group 2018
User Experience Measurement
How do you monitor for other UX improvement opportunities?
Numbers that Matter
• Clicks from SERP to site (up)
• Time on site (up)
• Depth of visit (up)
• Bounce Rate (down)
• Conversion Actions (up)
Engines want to see strong / improving metrics.Work with your UX, creative and
development teams to ever-improve.
© DAC Group 2018
Target the Customer's Intent
The initial research phase is typically longtail queries, and
holds few ads to get in the way of the user's quest for
information.
Content must be especially targeted, and focused on the
most profitable search terms and questions.
© DAC Group 2018
Target the Customer's Intent
Search queries where Google believes a transaction or
local search result is important – typically contains the
most ads.
Content is targeted to most important keywords, and often
works in conjunction with paid search campaigns.
© DAC Group 2018
Target the Customer's Intent
Nobody types in "www..." In the browser window to get to a
website anymore. They type (or speak) the name of the
desired site.
This is largely a branded search. Pro-tip: Ensure all
branded results are positive for your own keywords.
© DAC Group 2018
(4) Mobile First
Mobile Maturity Checklist
• Responsive website
• Mobile first experiences (site, navigation, content, calls to action)
• Understanding of mobile intent
• Local marketing integration
• Mobile friendly media
• Mobile friendly landing pages
• Mobile analytics and optimization
• Speed, orAccelerated Mobile Pages if applicable
• And...
© DAC Group 2018
NEVER
SAY
MOBILE
AGAIN
© DAC Group 2018
(5) Structured Data
© DAC Group 2018
Marking up important elements helps in getting rich snippets and extra sitelinks in the
SERPs (search result pages).
Structured data, or Schema
markup is code (semantic
vocabulary) that you put on
your website to help the
search engines return more
informative results for users.
(6) Proper Link Building - Earned
• Backlink referrals to site
• Listings and directories
• Content curators
• Social media
• PR & Blogs
• Google My Business/Posts
• Disavow damaging links or old
"Black Hat" techniques
• Utilize all relevant company
partnerships and sponsorships
• Integrate SEO with your content
marketing efforts
© DAC Group 2018
© DAC Group 2018
© DAC Group 2018
Voice Search
© DAC Group 2018
Voice & KnowledgeGraph: Return of the Longtail
Current Search & SEO Practices
Voice and Knowledge Graph treat your website as a data source, but
there is a catch: only the top entry wins.
Definitions, answers, and other calculated data held in Position 0 are
longtail focused, rather than keyword-specific. They answer questions.
Like many other technologies before it, voice search is primed to affect
how consumers search, the way in which brands adjust their SEO and
content strategies, and how both consumers and the brands that serve
them must adjust their overall thinking when it comes to how to win (or
even remain relevant) in search.
© DAC Group 2018
(8)The Local Search Lens
© DAC Group 2018
“Local Search” Encompasses ManyThings
Location Pages
IYPs, Local Directories &
Aggregators
Location Reviews &
Reputation Management
“Maps Pack” SERP Results
Organic Listings
Google My Business
And Local Search isVital to the Customer Journey
72% 34x 76% 55%1 in 5
of consumers
who performed
a
local search
visited a store
within five
miles
increase in
“near me”
searches on
Google
of people who
conduct a local
search on their
smartphone
visit a physical
place within
24 hours
searches on
Google are
specifically
related to
location
of millennials
will
ignore brands
that don't show
up in their
searches or
have
poor reviews
Local Search Ranking Factors
Sounds a little like SEO
6-8 years ago, right?
Google My
Business
19.01%
Citations
13.31%
On-page
13.81%Links
17.31%
Reviews
13.13%
Social 3.53%
Behavioral
10.17%
Personalization
9.76%
© DAC Group 2018
Local Listings ManagementTool ProTip
Listing tools have little differentiation, the effort and brain-power you put
into the program is what will ultimately produce results
Basic Local Search Ranking Guide
 Claim your listings on all relevant sites
 Choose your categories wisely
 Manage and distribute your data
 Create a page for each location on your website
 Link your listings to their location pages
 Create relevant local content for each location
 Have an active presence where applicable in social
 Integrated with your Paid Search efforts (location extensions)
 Test and refine
© DAC Group 2018
Local Search:
Who Has the
Edge?
Large or small
companies
(9) Integration: Silos are your enemy!!!
One Team One
Dream
Common Obstacles
to SEO Integration
• Budget ownership
• Group objectives
• Workload
• Priorities
• Education
http://thecontextofthings.com/2016/06/16/silo-effect/© DAC Group 2018
Most Important SEO Integration Points
SEO
UX
Content
Strategy
Creative
DevelopmentSocial
Paid Media
Analytics
© DAC Group 2018
The Future of
SEO
What’s new and coming down the road?
• Rankbrain – Better machine learning
and natural language algorithms.
• Voice Search – Better understanding
of location and situational relevance
in voice.
• Website as Data Source for Google –
Winning in organic without leaving
the SERP.
• Increased Cross-Device Customization – Every
customer's experience will be a little different.
• Accessibility Rules – As the population ages, the
importance of assistive technology increases.
• SEO Specialists will draw as much from AI
knowledge as from Marketing and Technical best-
practices.
© DAC Group 2018
Now, which of these tactics do you feel are
most important to your program?
Private & Confidential – Not To Be Duplicated
Technical
SEO
Content &
UX
Voice
Search
Local
Search
Mike Corak
VPGM DAC Group
mcorak@dacgroup.com
@mikecorak
linkedin.com/in/mikecorak
Q&A
ThankYou!

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TMSA - Modern SEO - DAC - Mike Corak - October 2018 - Chicago

  • 1. The Shifting Sands of Search October 15, 2018
  • 2. Agenda • Introduction • SEOWas… • Modern SEO • Eyes on the Future • Q&A © DAC Group 2018
  • 3. Digital strategist and VPGM at DAC Group SEMPO Board Member (President) Won a few industry awards along the way Lots of search program design and execution for folks like… VPGM © DAC Group 2018
  • 4. Who is DAC? • 200+ enterprise clients on multi-year engagements • 400+ employees across 14 offices in North America and Europe • Independent owner-managed agency • Specialization full-service digital agency for organizations with physical and digital engagement needs Founded in 1972 Digital in 1997 © DAC Group 2018
  • 5. Is it possible to drive meaningful results for the business in digital?Yes • Hundreds of thousands of people per month use keyword phrases in Google to find companies that provide your services, even when niche: • Blanket wrap shipping • Blanket wrap furniture shipping • Blanket wrap shipping costs • Blanket wrap shipping definition • Note: Many other phrases are used to target Private & Confidential – Not To Be Duplicated Paid Search Organic Listings
  • 6. How are businesses doing so? • Following all Google/ Bing guidelines • Creating relevant content and user experience for all devices • Using calls to action that benefit business + user • Question - Can you beat these guys?YES
  • 7. SEO in the News...Is Google Rigged? © DAC Group 2018
  • 8. No (Probably) Facts • We are dealing with secret algorithms • Organic search results today are less manually adjusted by a human, and more AI-driven • We don’t know exactly how they work and sometimes that can have unforeseen results – even for Google • We do have lots of guidance • Including advice from the Search Engine developers themselves • The algorithms change many times a year, so SEO can never be a set-and-forget exercise https://support.google.com/webmasters/answer/7451184?hl=en
  • 9. BasicTenants of Search Engine Optimization • Create a user and search engine friendly website • Make sure your content is visible and relevant • Follow the technical suggestions provided by the engines • Distribute and promote your most valuable content • Don’t try to cheat the system © DAC Group 2018
  • 10. What level of responsibility do you have for SEO in your organization? Private & Confidential – Not To Be Duplicated I Don’t Approve Contract Manage Team Execute
  • 12. SEO Philosophy: Search was…THEN Keyword Research Keyword Usage Page elements: Titles, headings, meta, body copy, links including anchor Keyword Rankings *Keyword data via analytics Research Measuring Performance Tactical Execution Keyword Research
  • 13. Major Google search algorithm changes used to be named, with expected results broadly advertised to Webmasters.
  • 14. • Biz objectives • Social listening • User personas and needs • Analytic insights • Keyword research (theme, device) • Schema research • Local category research • Review research • Website performance measurement • Competitive research • Technical SEO • Website performance improvement • Content planning • User experience planning • Social posting • Local messaging • PPC integration • Content focused media • Integration across channels) • Business KPIs (real world) • Contributors • Directional ranking data • Technical performance monitoring • Content • Related tactic performance Research Measuring Performance Tactical Execution SEO Philosophy: Search is… NOW
  • 15. Google now makes approximately 2,000 search engine changes every year!!!!!? They are no longer officially named or even announced. Google rarely comments on the expected results, even when they do acknowledge the change. https://www.semrush.com/sensor/
  • 17. Modern SEO Ingredients • Ingredients: • 1 Part technical consultation • 1 Part thematic prioritization • 1 Part content strategy • 1 Part external considerations • 1 Part user experience • An overpowering amount of integration & coordinated execution across channels
  • 18. Modern SEO Focal Points • Technical SEO • Relevant, Unique &Targeted Content • User Experience • Multi-device ready • Structured Data • Keyword Groups andThemes • Social and Listings Management • Proper Link Building • Voice Search • Return of the Long-tail • Local Search • Tactical Integration • Customer Journeys • Competitive Analysis © DAC Group 2018
  • 19. Which of these tactics do you feel are most important to your program’s evolution? Private & Confidential – Not To Be Duplicated Technical SEO Content & UX Voice Search Local Search
  • 20. (1)Technical SEO Basics Still Matter • Crawl errors • HTTPS status • XML sitemap • Site load time • Ensure mobile-friendly • Unique keyword targeting https://searchenginewatch.com/2018/05/25/the-12-most-important-elements-of-a-technical-seo-audit/ • Check robots.txt file • Site search • Duplicate metadata • Duplicate content • Broken links • Appropriate redirects © DAC Group 2018
  • 21. (2) Relevant content meets ALL user’s needs
  • 22. Informing Relevant Content • Keyword research • Social listening • Competitive analysis • GoogleTrends & search suggestions • Website search function queries • Common customer service questions • Questions in the sales process • Brand themes – what topics is your brand about? • Customer speak • Semantic relationships • How should content be displayed? • What is the user’s intent? • What data do I know about the user to inform content? What content might my users be interested in at each stage of their journey? How are they searching for us? © DAC Group 2018
  • 23. (3) User Experience We already spoke about these opportunities • Site speed (Mobile and Desktop) • Secure site – look for the https • Content duplication • Redirection and broken links • Thoughtful, relevant navigation • Accessibility https://developers.google.com/speed/pagespeed/insights/ © DAC Group 2018
  • 24. User Experience Measurement How do you monitor for other UX improvement opportunities? Numbers that Matter • Clicks from SERP to site (up) • Time on site (up) • Depth of visit (up) • Bounce Rate (down) • Conversion Actions (up) Engines want to see strong / improving metrics.Work with your UX, creative and development teams to ever-improve. © DAC Group 2018
  • 25. Target the Customer's Intent The initial research phase is typically longtail queries, and holds few ads to get in the way of the user's quest for information. Content must be especially targeted, and focused on the most profitable search terms and questions. © DAC Group 2018
  • 26. Target the Customer's Intent Search queries where Google believes a transaction or local search result is important – typically contains the most ads. Content is targeted to most important keywords, and often works in conjunction with paid search campaigns. © DAC Group 2018
  • 27. Target the Customer's Intent Nobody types in "www..." In the browser window to get to a website anymore. They type (or speak) the name of the desired site. This is largely a branded search. Pro-tip: Ensure all branded results are positive for your own keywords. © DAC Group 2018
  • 29. Mobile Maturity Checklist • Responsive website • Mobile first experiences (site, navigation, content, calls to action) • Understanding of mobile intent • Local marketing integration • Mobile friendly media • Mobile friendly landing pages • Mobile analytics and optimization • Speed, orAccelerated Mobile Pages if applicable • And... © DAC Group 2018
  • 31. (5) Structured Data © DAC Group 2018 Marking up important elements helps in getting rich snippets and extra sitelinks in the SERPs (search result pages). Structured data, or Schema markup is code (semantic vocabulary) that you put on your website to help the search engines return more informative results for users.
  • 32. (6) Proper Link Building - Earned • Backlink referrals to site • Listings and directories • Content curators • Social media • PR & Blogs • Google My Business/Posts • Disavow damaging links or old "Black Hat" techniques • Utilize all relevant company partnerships and sponsorships • Integrate SEO with your content marketing efforts © DAC Group 2018
  • 33. © DAC Group 2018
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  • 36. © DAC Group 2018
  • 37. Voice Search © DAC Group 2018
  • 38. Voice & KnowledgeGraph: Return of the Longtail Current Search & SEO Practices Voice and Knowledge Graph treat your website as a data source, but there is a catch: only the top entry wins. Definitions, answers, and other calculated data held in Position 0 are longtail focused, rather than keyword-specific. They answer questions. Like many other technologies before it, voice search is primed to affect how consumers search, the way in which brands adjust their SEO and content strategies, and how both consumers and the brands that serve them must adjust their overall thinking when it comes to how to win (or even remain relevant) in search. © DAC Group 2018
  • 39. (8)The Local Search Lens © DAC Group 2018
  • 40. “Local Search” Encompasses ManyThings Location Pages IYPs, Local Directories & Aggregators Location Reviews & Reputation Management “Maps Pack” SERP Results Organic Listings Google My Business
  • 41. And Local Search isVital to the Customer Journey 72% 34x 76% 55%1 in 5 of consumers who performed a local search visited a store within five miles increase in “near me” searches on Google of people who conduct a local search on their smartphone visit a physical place within 24 hours searches on Google are specifically related to location of millennials will ignore brands that don't show up in their searches or have poor reviews
  • 42. Local Search Ranking Factors Sounds a little like SEO 6-8 years ago, right? Google My Business 19.01% Citations 13.31% On-page 13.81%Links 17.31% Reviews 13.13% Social 3.53% Behavioral 10.17% Personalization 9.76%
  • 43. © DAC Group 2018 Local Listings ManagementTool ProTip Listing tools have little differentiation, the effort and brain-power you put into the program is what will ultimately produce results
  • 44. Basic Local Search Ranking Guide  Claim your listings on all relevant sites  Choose your categories wisely  Manage and distribute your data  Create a page for each location on your website  Link your listings to their location pages  Create relevant local content for each location  Have an active presence where applicable in social  Integrated with your Paid Search efforts (location extensions)  Test and refine © DAC Group 2018
  • 45. Local Search: Who Has the Edge? Large or small companies
  • 46. (9) Integration: Silos are your enemy!!! One Team One Dream Common Obstacles to SEO Integration • Budget ownership • Group objectives • Workload • Priorities • Education http://thecontextofthings.com/2016/06/16/silo-effect/© DAC Group 2018
  • 47. Most Important SEO Integration Points SEO UX Content Strategy Creative DevelopmentSocial Paid Media Analytics © DAC Group 2018
  • 49. What’s new and coming down the road? • Rankbrain – Better machine learning and natural language algorithms. • Voice Search – Better understanding of location and situational relevance in voice. • Website as Data Source for Google – Winning in organic without leaving the SERP. • Increased Cross-Device Customization – Every customer's experience will be a little different. • Accessibility Rules – As the population ages, the importance of assistive technology increases. • SEO Specialists will draw as much from AI knowledge as from Marketing and Technical best- practices. © DAC Group 2018
  • 50. Now, which of these tactics do you feel are most important to your program? Private & Confidential – Not To Be Duplicated Technical SEO Content & UX Voice Search Local Search
  • 51. Mike Corak VPGM DAC Group mcorak@dacgroup.com @mikecorak linkedin.com/in/mikecorak Q&A ThankYou!

Editor's Notes

  1. Don’t use terminology others don’t know. Porta Potty – didn’t want to use it, but that’s what people say. Do you know what your customers say?
  2. Longer tail, research
  3. This is where the ads come up
  4. Ready to convert, paid has a big advantage. Definitely make sure you don’t have bad info here
  5. Google My Business Location Pages IYPs, Directories & Local Listings Aggregators Store Reviews and Reputation Maps pack SERP results (Google, Bing) Geo-modified and near-me/navigation content (SEO) Geo-modified and near-me/navigation queries (Paid Search)
  6. 1 WordStream, 2016 2 Google Trends 2015 3 May 2016 Google/Purchased Digital Diary Jun. 2015 Google/Galaxy Google Canada/Nielsen 2015 Jun. 2015 Google/Galaxy