3. “ Organisational Network Analysis is a fantastic tool. It helps to visualize and operationalise a number of issues, normally invisible and intangible (…). I know of no other technique that enables us to evaluate our business in such a smooth and intuitive way, across time and geography, and which will help us plan for our future organisational direction”. - Heine Thorsgaard, Chief Financial Officer, Columbus IT Organisational change management is challenging… Change is situational and external, e.g. new job, new boss, new location or new IT system Transition is the internal psychological process we all go through in order to accept the new situation Change + Transition = People

4. Direct correlation between the effectiveness of change management and meeting project goals . Only 16% of companies with "poor" change management met project objectives vs 95% of those with excellent change management. Direct correlation between the effectiveness of change management and staying on schedule . Only 16% of companies with "poor" change management delivered on schedule vs 71 % of those with excellent change management. … and good change management always pays off