SlideShare is now on Android. 15 million presentations at your fingertips.  Get the app

×
  • Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
 

Incident Metrics at University of Miami

by on Oct 20, 2011

  • 942 views

Incident Management Metrics, A University of Miami Case Study ...

Incident Management Metrics, A University of Miami Case Study
Eddie Vidal, Manager, Enterprise Support Services, UM

Eddie Vidal has over 20 years experience in various areas of Information Technology, focused primarily on Service Delivery and Support for IT infrastructures.

In this presentation, Eddie shares why it’s important to use metrics, and the UM approach. He will wrap the session by providing attendees with tangible advice that can be applied to any support organization.

Statistics

Views

Total Views
942
Views on SlideShare
942
Embed Views
0

Actions

Likes
0
Downloads
14
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via SlideShare as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
Post Comment
Edit your comment

Incident Metrics at University of Miami Incident Metrics at University of Miami Presentation Transcript