Our Leaflet ISO 20000 EXIN - TEAM Professional Services

1. EXIN IT Service Management
based on ISO/IEC 20000
Working according to the Service
Management standard
The EXIN IT Service Management exam based on ISO/IEC 20000 provides an
Why choose this EXIN excellent basis for companies to implement and use IT Service Management
qualification? according to the internationally accepted ISO/IEC 20000 standard. The EXIN
• Practical and concise multi-level program supplements the essence of ITIL® with the quality thinking contained
program in the ISO approach, and also adds role-based thinking to it. The EXIN IT Service
• Accelerates the introduction of Management based on ISO/IEC 20000 is an extremely practical exam program.
Service Management With 4 exam levels from Foundation to Executive, any IT professional can follow a
• Saves on training costs complete IT Service Management course at the operational, tactical and strategic level.
• Saves on indirect Service Management
costs Faster, cheaper, and role-oriented
• Complements ITIL®, so no wasted ISO/IEC 20000 is the standard for company certification in IT Service Management. Companies
resources who have switched to it confirm that they are able to implement IT Service Management faster than
before and they find it easier to keep costs under control. ISO/IEC 20000 looks at the functioning
of the entire organization and ensures consistency. This allows organizations, for example, to avoid
Benefits for companies unnecessary management functions and intermediate layers, which enables them to continuously
• Become better customer-oriented and improve their services.
service-oriented
• One common language, focus on the More and more companies are choosing ISO/IEC 20000 certification for their organizations and are
essence, and achieving good and lean training their people in ISO/IEC 20000. EXIN IT Service Management based on ISO/IEC 20000 uses
IT Service Management real-life case studies to teach people how they can contribute to the Service Management system in
• Saves time money to get your their own roles. The EXIN program provides an understanding of the different roles and the relation-
employees certificated ship between these roles. The assigned roles are limited and combine responsibilities for different
• Save time money on implementation processes as defined in the ISO/IEC 20000 standard.
and maintenance compared to other
programs in the market Demand for a new approach
• Faster results against lower costs and There is still a huge gap between what companies require from IT and what IT can deliver. ITIL®
increased customer satisfaction focuses on procedures and exactly how you could implement IT Service Management. EXIN IT
Service Management based on ISO/IEC 20000 focuses on practical issues and the minimum you
need to do to achieve good Service Management. ITIL® has become quite complex, so companies
often only implement certain sub-processes according to ITIL®. With EXIN IT Service Management
based on ISO/IEC 20000, companies introduce company-wide Service Management faster. Moreo-
“The ISO/IEC 20000 standard ver, the training for Service Management under the EXIN program is short and there are interesting
itself can’t accomplish anything entry-level possibilities for candidates with prior ITIL® knowledge.
alone, but properly
informed and
The market requires a very practical approach: How do you
trained people
can.” satisfy customers? Knowledge is related to the practices of both
large and small organizations. It’s about what you know and what
you can do with it. Quality thinking is key.

2. Role-based exam program EXIN, the most recognized
EXIN IT Service Management based on ISO/IEC 20000 connects much better than ITIL® with actual
examination institute world-
practices in organizations. Our exam program is role-based. Because ultimately it’s people, profes-
sionals, who deliver IT services. Professionals using EXIN learn what they should do in their roles wide for IT professionals
and the level of quality that is expected of them. It provides a common language, a uniform way of
working, and a shared mindset. With such professionals on board, companies can deliver excellent • Complete portfolio of Information
quality IT Services and, if they so wish, also gain their ISO/IEC 20000 business certification faster. Management
• Exams in 125 countries
Examination overview IT Service Management based on ISO/IEC 20000 • Exams in 19 languages
• 1.5 million professionals are EXIN-certified
Qualification program Exams per level
• International network of accredited partners
Executive
Consultant/ Executive Consultant/Manager
Manager
Executive Consultant/Manager in ITSM
2 sessions
and project
Consultant/ Consultant/Manager
Manager
Consultant/Manager in ITSM
5 days
Associate / Auditor
Associate Auditor Associate in ITSM
Bridge
5 days 4 days Associate Bridge in ITSM
Auditor in ITSM
Foundation Foundation
Bridge
2 days Foundation in ITSM
Scan the QR code for
Foundation Bridge in ITSM
more information
about this programme
ITIL® is a registered trademark of the Cabinet Office www.exin.com
TEAM Professional Services act as a partner to deliver customized solutions to help resolving the
most significant issues, creating a competitive advantage utilizing wide professional experiences and
functional expertise, creating value to our customers and partners.
TEAM Professional Services uses worldwide best practices and standards frameworks, looking
beyond to create new insights into the organizations to shape the best suitable solution, driving tangible
results, help them to become more capable, aligning the business results, fostering good Contact information
communication, continuous improvement and validation. Postal address
La Concepción 81, of. 608
Consulting and Professional Services Providencia, Santiago
• IT Governance Chile
• Service Management based on ITIL/ISO 20000
• IT Risk Management, Business Continuity and IT Services Continuity E-mail: info@teamprosvc.cl
• IT Security based on ISO 27001 phone: +56 2 264 9399
• Business, Service and Process Modeling (based on BPM) fax: +56 2 264 1558
• IT Service Catalog and IT Service Level Management design/development mobile: +56 9 7676 4436
• Service Quality Coaching and Analysis www.teamprosvc.cl
Training
• IT Governance and IT Service Management (CobIT, ITIL and ISO 20000 Fundamentals)
• Management of Value (MoV)
• Cloud Computing Fundamentals
• IT Project Management
• Information Security Management (based on ISO 27001/27002)