Generate a positive Customer Experience in

1. The Retail Banking World has changed
Banking transactions
have doubled. They’re
mobile, online and social.
1. Capgemini - World Retail Banking Report 2014
2. Boston Consulting Group - Operational Excellence in Retail Banking 2014
3. Capgemini - World Retail Banking Report 2014
Modern CX in Retail Banking
Do you have a strategy
for growing relationships
across channels?
2X
growth in transactions in 8 years1
50X
growth expected from online &
mobile transactions2
10%
of customers use social media at
least once a week to interact with
their bank3
Have will you changed to stay competitive?
Connect Every Interaction
Your Customer Has
With Your Brand
1. Complete: All divisions of Bank
collaborate together to deliver
seamless customer experience
2. Cross Channel: Ensure consistent user
experience across all channels: Mobile,
Web, Branch, Contact Center
3. Insightful & Actionable: Guarantee
effectiveness of cross-sell and upsell by
delivering timely insights leveraging
4. Agile: Industry Best Practice and agile
process orchestration. Deliver products
and services to market faster
Oracle Customer Experience for Retail Banking
Start modernizing today: www.oracle.com/cx