Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
SMaRT
mobile performance support (mPS)
A Case Study
on Tablet Implementation
at Home Depot Canada
2
3
4
5
6
We needed a solution that could be…
Social
Mobile
and
Real
Time
7
Strategy
• Implement in-store performance support tools and methodology to
improve the customer experience and increase ...
8
Strategy
• Implement in-store performance support tools and methodology to
improve the customer experience and increase ...
9
Strategy
• Implement in-store performance support tools and methodology to
improve the customer experience and increase ...
10
What we tested
Publically available apps
Key partnerships
QuickTapSurvey
By Tabble Dabble
CellCast
By OnPoint Digital
11
12
13
I don’t know what I don’t know…
I just know what I want.
Massive impact
14
I want to be agnostic
 Any device, any
operating system
 Corporate devices,
shared and non-shared
 BYOD
 Customer f...
15
I want easy configuration
 Standardized or user-
customized?
 Push new content, pull
relevant data
 What MDM?
 How ...
16
I want a lot of bandwidth
 How many systems &/or
networks will it need to
access?
 Users won‟t restrict
themselves to...
17
I want adoption in field
 It has to meet a real need
and solve a real
problem… and it has to
make money doing it.
 It...
18
I want to report results
 Real time data
 Usage data is
important
 Focus on KPIs
Real time data exported from Tabble...
19
Where to from here?
 National roll out
 180 stores
 Merge with BYOD
 Hybrid depolyment
 More social
 User generat...
Q&A
Steven Beggs
Senior Manager, Learning Innovation
steven_r_beggs@homedepot.com
@stevenrbeggs (#mPS)
Upcoming SlideShare
Loading in …5
×

Tablet implementation at The Home Depot Canada: Case study at TabTimes Tablet Strategy 2014

680 views

Published on

Presentation by Steven Beggs, Senior manager, Learning innovation, The Home Depot Canada, at TabTimes' Tablet Strategy conference on May 6, 2014 in New York City.

Published in: Mobile, Technology, Business
  • Be the first to comment

  • Be the first to like this

Tablet implementation at The Home Depot Canada: Case study at TabTimes Tablet Strategy 2014

  1. 1. SMaRT mobile performance support (mPS) A Case Study on Tablet Implementation at Home Depot Canada
  2. 2. 2
  3. 3. 3
  4. 4. 4
  5. 5. 5
  6. 6. 6 We needed a solution that could be… Social Mobile and Real Time
  7. 7. 7 Strategy • Implement in-store performance support tools and methodology to improve the customer experience and increase sales • Utilize mobile technology to equip store associates with real-time, in aisle access to product and project knowledge materials
  8. 8. 8 Strategy • Implement in-store performance support tools and methodology to improve the customer experience and increase sales • Utilize mobile technology to equip store associates with real-time, in aisle access to product and project knowledge materials Solution • Access to information target: “2 clicks or 10 seconds” • Pre-configured iPad Minis. Home Depot app. Competitor links. Vendor apps and websites. • FAQ‟s. Links to How To videos, product knowledge training (eLearning and videos). QR codes.
  9. 9. 9 Strategy • Implement in-store performance support tools and methodology to improve the customer experience and increase sales • Utilize mobile technology to equip store associates with real-time, in aisle access to product and project knowledge materials Solution • Access to information target: “2 clicks or 10 seconds” • Pre-configured iPad Minis. Home Depot app. Competitor links. Vendor apps and websites. • FAQ‟s. Links to How To videos, product knowledge training (eLearning and videos). QR codes. Pilot • Place 18 iPad Minis in one store for 9 weeks. Shared devices. • 4 months to build the solution; 2 months to test it. • Track usage and impact on sales and the customer experience.
  10. 10. 10 What we tested Publically available apps Key partnerships QuickTapSurvey By Tabble Dabble CellCast By OnPoint Digital
  11. 11. 11
  12. 12. 12
  13. 13. 13 I don’t know what I don’t know… I just know what I want. Massive impact
  14. 14. 14 I want to be agnostic  Any device, any operating system  Corporate devices, shared and non-shared  BYOD  Customer facing too?
  15. 15. 15 I want easy configuration  Standardized or user- customized?  Push new content, pull relevant data  What MDM?  How much functionality will be „shut off‟ or restricted for policy reasons?
  16. 16. 16 I want a lot of bandwidth  How many systems &/or networks will it need to access?  Users won‟t restrict themselves to just the approved functions or applications.
  17. 17. 17 I want adoption in field  It has to meet a real need and solve a real problem… and it has to make money doing it.  It can‟t just be cool  It has to integrate well into existing work processes
  18. 18. 18 I want to report results  Real time data  Usage data is important  Focus on KPIs Real time data exported from TabbleDabble into Excel for instant analysis
  19. 19. 19 Where to from here?  National roll out  180 stores  Merge with BYOD  Hybrid depolyment  More social  User generated content
  20. 20. Q&A Steven Beggs Senior Manager, Learning Innovation steven_r_beggs@homedepot.com @stevenrbeggs (#mPS)

×