Michigan State University<br />2011 Fall Organizational Behavior<br />Team C<br />Ashley Groggins, Rona Smart, Cristi Ling...
Question<br /><ul><li> What comes to mind when you hear or see Marriott?</li></li></ul><li>I am Marriott<br />MarriottNews...
Agenda<br />Marriott  International <br />                     is a great place to work, as evidenced by<br /> 1. Business...
 1. Business & Performance<br />
 1. Business & Performance<br />Key Facts<br /><ul><li> Founded: Washington D.C. 1926
 Employees: 129,000
 Total Revenue:  US $11.69 Billion
 World Wide Operator & Franchiser</li></ul>- U.S. and 70 other countries and territories <br />- 3,545 lodging properties ...
 1. Business & Performance<br />Major  Brands<br />Our brands. (2011). Marriott Corporate Website. Retrieved on September ...
 1. Business & Performance<br />Business  Performance<br />(Millions, U.S. Dollar)<br />Revenue<br />Net Income<br />12,87...
 1. Business & Performance<br />Revenue  by  Business Segment<br />Revenue by Business Segment <br />(Reported 12/31/2010)...
 1. Business & Performance<br />Key  Financials (SEC Filings)<br />(Millions, U.S. Dollar)<br />Datamonitor 360. (n.d.) Ma...
2. Competitors & Competitive Advantage<br />
2. Competitors & Competitive Advantage<br />Ranked Competitors by Industry<br />Mergent Online. (n.d.) Marriott Competitor...
2. Competitors & Competitive Advantage<br />FORTUNE 500<br /><ul><li>Hotels, Resort & Casinos Industries</li></ul>Fortune ...
2. Competitors & Competitive Advantage<br />Comparison  Among  Top  Competitors<br />Mergent Online. (n.d.) Marriott Compe...
2. Competitors & Competitive Advantage<br />Strengths & Opportunities<br /><ul><li>Technical innovations
Higher brand recognition
Global presence
Diversified brand portfolio</li></ul>Strengths<br />Competitive Advantage<br /><ul><li>Strong growth in emerging markets
Hospitality market in U.S. improving
Brand expansion</li></ul>Opportunities<br />Datamonitor 360. (n.d.) Marriott SWOT Analysis. Retrieved on October 3, 2011 f...
2. Competitors & Competitive Advantage<br />Global Growth as Competitive Advantage<br /><ul><li>By 2015, 120 hotels (doubl...
By 2015, from 12 to 100 hotels
By 2015, 50 hotels (environmentally-friendly)
By 2015, 360 hotels (double its presence)</li></ul>Find your world: Marriott’s signature. (2010). Marriott 2010 annual rep...
2. Competitors & Competitive Advantage<br />Shareholder Value & Stock Price<br />Thomson One: Investext (n.d.) Marriott In...
2. Competitors & Competitive Advantage<br />Shareholder Returns & Comparison<br />Investor relations. (2011). Marriott Cor...
 3. Culture & Corporate Social Responsibility<br />
 3. Culture & Corporate Social Responsibility<br />Core Values: "Spirit to Serve"<br />Our  Associates<br />Spirit to Serv...
 3. Culture & Corporate Social Responsibility<br />Core Values<br />Our  Associates<br />“Take care of your employees and ...
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Marriott International[1]

  1. 1. Michigan State University<br />2011 Fall Organizational Behavior<br />Team C<br />Ashley Groggins, Rona Smart, Cristi Lingris,<br />Hyungil Kim, Ryan Starkweather, Nicole Berz<br />
  2. 2. Question<br /><ul><li> What comes to mind when you hear or see Marriott?</li></li></ul><li>I am Marriott<br />MarriottNews. (Producer). (2009, May 26). I am Marriott. Video retrieved on October 9, 2011 from http://www.youtube.com/watch?v=YUxIxjPPfIc<br />
  3. 3. Agenda<br />Marriott International <br /> is a great place to work, as evidenced by<br /> 1. Business & Performance<br />2. Competitors & Competitive Advantage<br /> 3. Culture & Corporate Social Responsibility<br />
  4. 4. 1. Business & Performance<br />
  5. 5. 1. Business & Performance<br />Key Facts<br /><ul><li> Founded: Washington D.C. 1926
  6. 6. Employees: 129,000
  7. 7. Total Revenue: US $11.69 Billion
  8. 8. World Wide Operator & Franchiser</li></ul>- U.S. and 70 other countries and territories <br />- 3,545 lodging properties worldwide, with 618,104 rooms<br />- 2,043 furnished corporate housing rental units<br />Datamonitor 360. (n.d.) Marriott Company Overview. Retrieved on September 30, 2011 from http://360.datamonitor.com.proxy2.cl.msu.edu/Product?pid=A60E65CA-A952-42A7-A580-B3C707CEF91F<br />
  9. 9. 1. Business & Performance<br />Major Brands<br />Our brands. (2011). Marriott Corporate Website. Retrieved on September 22, 2011 from http://www.marriott.com/corporateinfo/glance.mi<br />
  10. 10. 1. Business & Performance<br />Business Performance<br />(Millions, U.S. Dollar)<br />Revenue<br />Net Income<br />12,879<br />11,691<br />10,908<br />458<br />362<br />-346<br />2008<br />2009<br />2010<br />2008<br />2009<br />2010<br />Mergent Online. (n.d.) Marriott Company Details. Retrieved on September 22, 2011 from http://www.mergentonline.com.proxy1.cl.msu.edu/companydetail.php?compnumber=94547&pagetype=synopsis<br />
  11. 11. 1. Business & Performance<br />Revenue by Business Segment<br />Revenue by Business Segment <br />(Reported 12/31/2010)<br />Mergent Online. (n.d.) Marriott Company Financials. Retrieved on September 22, 2011 from http://www.mergentonline.com.proxy1.cl.msu.edu/companyfinancials.php?compnumber=94547<br />
  12. 12. 1. Business & Performance<br />Key Financials (SEC Filings)<br />(Millions, U.S. Dollar)<br />Datamonitor 360. (n.d.) Marriott Business Description. Retrieved on September 30, 2011 from http://360.datamonitor.com.proxy2.cl.msu.edu/Product?pid=A60E65CA-A952-42A7-A580-B3C707CEF91F<br />
  13. 13. 2. Competitors & Competitive Advantage<br />
  14. 14. 2. Competitors & Competitive Advantage<br />Ranked Competitors by Industry<br />Mergent Online. (n.d.) Marriott Competitors. Retrieved on September 26, 2011 from http://www.mergentonline.com.proxy1.cl.msu.edu/competitors.php?compnumber=94547<br />Factiva. (n.d.) Marriott International Competitors. Retrieved on October 3, 2011 from http://global.factiva.com.proxy2.cl.msu.edu/pcs/default.aspx<br />
  15. 15. 2. Competitors & Competitive Advantage<br />FORTUNE 500<br /><ul><li>Hotels, Resort & Casinos Industries</li></ul>Fortune 500: Our annual ranking of America’s largest corporations. (2011). CNN Money. Retrieved on September 28, 2011 from http://money.cnn.com/magazines/fortune/fortune500/2011/index.html<br />
  16. 16. 2. Competitors & Competitive Advantage<br />Comparison Among Top Competitors<br />Mergent Online. (n.d.) Marriott Competitors. Retrieved on September 26, 2011 from http://www.mergentonline.com.proxy1.cl.msu.edu/competitors.php?compnumber=94547<br />
  17. 17. 2. Competitors & Competitive Advantage<br />Strengths & Opportunities<br /><ul><li>Technical innovations
  18. 18. Higher brand recognition
  19. 19. Global presence
  20. 20. Diversified brand portfolio</li></ul>Strengths<br />Competitive Advantage<br /><ul><li>Strong growth in emerging markets
  21. 21. Hospitality market in U.S. improving
  22. 22. Brand expansion</li></ul>Opportunities<br />Datamonitor 360. (n.d.) Marriott SWOT Analysis. Retrieved on October 3, 2011 from <br />http://360.datamonitor.com.proxy2.cl.msu.edu/Product?pid=A60E65CA-A952-42A7-A580-B3C707CEF91F&view=SWOTAnalysis<br />
  23. 23. 2. Competitors & Competitive Advantage<br />Global Growth as Competitive Advantage<br /><ul><li>By 2015, 120 hotels (double its presence)
  24. 24. By 2015, from 12 to 100 hotels
  25. 25. By 2015, 50 hotels (environmentally-friendly)
  26. 26. By 2015, 360 hotels (double its presence)</li></ul>Find your world: Marriott’s signature. (2010). Marriott 2010 annual report. Retrieved on September 27, 2011 from http://investor.shareholder.com/MAR/marriottAR10/signature/index.html<br />
  27. 27. 2. Competitors & Competitive Advantage<br />Shareholder Value & Stock Price<br />Thomson One: Investext (n.d.) Marriott International Company Overview. Retrieved on September 30, 2011 from https://www.thomsonone.com/Workspace/Main.aspx?View=Action%3dOpen&BrandName=&IsSsoLogin=True<br />
  28. 28. 2. Competitors & Competitive Advantage<br />Shareholder Returns & Comparison<br />Investor relations. (2011). Marriott Corporate Website. Retrieved on September 22, 2011 from http://investor.shareholder.com/mar/default.cfm<br />
  29. 29. 3. Culture & Corporate Social Responsibility<br />
  30. 30. 3. Culture & Corporate Social Responsibility<br />Core Values: "Spirit to Serve"<br />Our Associates<br />Spirit to Serve<br />Our Communities<br />Our Guests<br />
  31. 31. 3. Culture & Corporate Social Responsibility<br />Core Values<br />Our Associates<br />“Take care of your employees and they’ll take care of your guests” J.W. Marriott - Founder<br />Staff Incentives<br /><ul><li>Reduced Rates
  32. 32. Educational Assistance
  33. 33. Formal Recognition Program</li></ul>Why Marriott? (2011). Marriott Corporate Website. Retrieved on September 22, 2011 from <br />http://www.marriott.com/careers/CareerPaths-hotel-employeee-benefits.mi<br />
  34. 34. 3. Culture & Corporate Social Responsibility<br />Core Values: "Spirit to Serve"<br />Our Communities<br />Actively involved with the communities in which they reside<br />Activities<br /><ul><li>Habitat for Humanity
  35. 35. Hurricane Katrina
  36. 36. Feeding America
  37. 37. Children's Miracle Network</li></ul>Environment. (2011). Marriott Corporate Website. Retrieved on September 22, 2011 from http://www.marriott.com/corporate-social-responsibility/corporate-environmental-responsibility.mi<br />
  38. 38. 3. Culture & Corporate Social Responsibility<br />Core Values: "Spirit to Serve"<br />Our Guests<br />Utilizing technology to keep guests satisfied with their experience<br />Technological Initiatives<br /><ul><li>Marriott Automated Reservation System for Hotel accommodations (MARSH)
  39. 39. Property Guest Object Oriented System (Pgoos) </li></ul>Datamonitor 360. (n.d.) Marriott SWOT Analysis. Retrieved on October 3, 2011 from <br />http://360.datamonitor.com.proxy2.cl.msu.edu/Product?pid=A60E65CA-A952-42A7-A580-B3C707CEF91F&view=SWOTAnalysis<br />
  40. 40. 3. Culture & Corporate Social Responsibility<br />JD Power Customer Satisfaction<br />North America hotel ratings: Luxury (2011). JD power: Travel: North America hotel ratings. Retrieved on September 28, 2011 from http://www.jdpower.com/travel/ratings/north-america-hotel-ratings/luxury/<br />
  41. 41. 3. Culture & Corporate Social Responsibility<br />Business Values <br />“How We Do Business Is As Important As The Business We Do”<br />1) Commitment to Human Rights<br />2) Ethical and Legal Standards<br />3) Working with Suppliers<br />4) Helping Our Workforce Grow<br />Why Marriott? (2011). Marriott Corporate Website. Retrieved on September 22, 2011 from http://www.marriott.com/careers/CareerPaths-hotel-employeee-benefits.mi<br />
  42. 42. 3. Culture & Corporate Social Responsibility<br />Fortune 100 Best Employers<br />100 best companies to work for. (2011). CNN Money. Retrieved on September 28, 2011 from http://money.cnn.com/magazines/fortune/bestcompanies/2011/snapshots/71.html<br />
  43. 43. 3. Culture & Corporate Social Responsibility<br />Accomplishments <br /><ul><li> Society & Environment
  44. 44. Climate Counts Ranks Marriott® Tops in the Hospitality Sector
  45. 45. Marriott Headquarters Receives Gold Medal for Green Buildings
  46. 46. Marriott UK Hotels #7 on Sunday Times’ “Best Green Companies” and </li></ul> “Best for Employee Environmental Engagement” Lists.<br /><ul><li> 2010 worldwide charitable contributions totaled $34.6 million from </li></ul> donations of cash and volunteer time<br />Environment. (2011). Marriott Corporate Website. Retrieved on September 22, 2011 from http://www.marriott.com/corporate-social-responsibility/corporate-environmental-responsibility.mi<br />
  47. 47. 3. Culture & Corporate Social Responsibility<br />Goals<br /><ul><li> Continuous Improvement
  48. 48. Further reduce energy and water consumption by 25 percent per </li></ul> available room by 2017 <br /><ul><li> Create green construction standards for hotel developers and </li></ul> green our multi-billion dollar supply chains <br /><ul><li> Educate associates and guests to support the environment
  49. 49. Invest in innovative conservation initiatives including </li></ul> rainforest protection and water conservation <br />Environment. (2011). Marriott Corporate Website. Retrieved on September 22, 2011 from http://www.marriott.com/corporate-social-responsibility/corporate-environmental-responsibility.mi<br />
  50. 50. In closing, we believe Marriott International is a great place to work, as evidenced by Marriott’s<br />Business & Performance<br />Competitors & Competitive Advantage<br />Culture & Corporate Social Responsibility<br />-Team C<br />Presentation and References with live links can be found on the Linked In profiles of all group members.<br />
  51. 51. References<br />Datamonitor 360. (n.d.) Marriott Business Description. Retrieved on September 30, 2011 from <br />http://360.datamonitor.com.proxy2.cl.msu.edu/Product?pid=A60E65CA-A952-42A7-A580-B3C707CEF91F<br />Datamonitor 360. (n.d.) Marriott Company Overview. Retrieved on September 30, 2011 from <br />http://360.datamonitor.com.proxy2.cl.msu.edu/Product?pid=A60E65CA-A952-42A7-A580-B3C707CEF91F<br />Datamonitor 360. (n.d.) Marriott SWOT Analysis. Retrieved on October 3, 2011 from <br />http://360.datamonitor.com.proxy2.cl.msu.edu/Product?pid=A60E65CA-A952-42A7-A580-B3C707CEF91F&view=SWOTAnalysis<br />Environment. (2011). Marriott Corporate Website. Retrieved on September 22, 2011 from <br />http://www.marriott.com/corporate-social-responsibility/corporate-environmental-responsibility.mi<br />Factiva. (n.d.) Marriott International Company Information. Retrieved on September 22, 2011 from <br />http://global.factiva.com.proxy2.cl.msu.edu/pcs/default.aspx<br />Factiva. (n.d.) Marriott International Competitors. Retrieved on October 3, 2011 from <br />http://global.factiva.com.proxy2.cl.msu.edu/pcs/default.aspx<br />Financial statements. (2010). Marriott 2010 annual report. Retrieved on September 27, 2011 from <br />http://investor.shareholder.com/MAR/marriottAR10/financials/financial_statements/index.html<br />Find your world: Marriott’s signature. (2010). Marriott 2010 annual report. Retrieved on September 27, 2011 from <br />http://investor.shareholder.com/MAR/marriottAR10/signature/index.html<br />Fortune 500: Our annual ranking of America’s largest corporations. (2011). CNN Money. Retrieved on September 28, <br />2011 from http://money.cnn.com/magazines/fortune/fortune500/2011/index.html<br />Investor relations. (2011). Marriott Corporate Website. Retrieved on September 22, 2011 from <br />http://investor.shareholder.com/mar/default.cfm<br />
  52. 52. References (cont.)<br />MarriottNews. (Producer). (2009, May 26). I am Marriott. Video retrieved on October 9, 2011 from <br />http://www.youtube.com/watch?v=YUxIxjPPfIc<br />Mergent Online. (n.d.) Marriott Company Details. Retrieved on September 22, 2011 from <br />http://www.mergentonline.com.proxy1.cl.msu.edu/companydetail.php?compnumber=94547&pagetype=synopsis<br />Mergent Online. (n.d.) Marriott Competitors. Retrieved on September 26, 2011 from<br />http://www.mergentonline.com.proxy1.cl.msu.edu/competitors.php?compnumber=94547<br />Mergent Online. (n.d.) Marriott Company Financials. Retrieved on September 22, 2011 from<br />http://www.mergentonline.com.proxy1.cl.msu.edu/companyfinancials.php?compnumber=94547<br />North America hotel ratings: Luxury (2011). JD power: Travel: North America hotel ratings. Retrieved on <br />September 28, 2011 from http://www.jdpower.com/travel/ratings/north-america-hotel-ratings/luxury/<br />Our brands. (2011). Marriott Corporate Website. Retrieved on September 22, 2011 from <br />http://www.marriott.com/corporateinfo/glance.mi<br />Quarterly financial data. (2010). Marriott 2010 annual report. Retrieved on September 27, 2011 from <br />http://investor.shareholder.com/MAR/marriottAR10/financials/quarterly_financial_data/index.html<br />Thomson One: Investext (n.d.) Marriott International Company Overview. Retrieved on September 30, 2011 from <br />https://www.thomsonone.com/Workspace/Main.aspx?View=Action%3dOpen&BrandName=&IsSsoLogin=True<br />Why Marriott? (2011). Marriott Corporate Website. Retrieved on September 22, 2011 from <br />http://www.marriott.com/careers/CareerPaths-hotel-employeee-benefits.mi<br />100 best companies to work for. (2011). CNN Money. Retrieved on September 28, 2011 from <br />http://money.cnn.com/magazines/fortune/bestcompanies/2011/snapshots/71.html<br />
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