this is for hrms inroduction

1. iStore 11i Functionality
®
Copyright © Oracle Corporation, 2001. All rights reserved.

2. Objectives
After completing this lesson, you should be able to
do the following:
• Present the value of iStore 11i
• Explain the basic iStore functionality in the
customer and merchant user interface
• Recognize dependencies and integration points
®
Copyright © Oracle Corporation, 2001. All rights reserved.

3. Overview
• iStore 11i features and benefits
• Differences between 11i and 3i
• iStore 11i Customer facing user interface
• iStore 11i Merchant facing user interface
• iStore 11i functional areas
• iStore 11i integrations and dependencies
®
Copyright © Oracle Corporation, 2001. All rights reserved.

4. Overview
• iStore 11i features and benefits
• Differences between 11i and 3i
• iStore 11i Customer facing user interface
• iStore 11i Merchant facing user interface
• iStore 11i functional areas
• iStore 11i integrations and dependencies
®
Copyright © Oracle Corporation, 2001. All rights reserved.

5. iStore 11i Features and Benefits
Customizable online storefront
Feature Benefit
Build, deploy, and Global customer
manage e-stores reach
End-to-end online
B2C or B2B models
merchant solution
Personalized
Customer retention
shopping
CRM/ERP Order/inventory
integration management
®
Copyright © Oracle Corporation, 2001. All rights reserved.

6. iStore 11i Features and Benefits
Features Benefits
Rich Product Catalogue • Useful, relevant information
• Easy to find and buy products
• Merchandizing driven placement
Configurator • Assisted selling
• Sell complex products
Participative and rich • Satisfying customer experience
shopping metaphors • Build communities
• Strengthen customer relationship
Personalization and • Cross-sell and upsell
recommendations* • Improved visits to purchase ratios
* through iMarketing
®
Copyright © Oracle Corporation, 2001. All rights reserved.

7. iStore 11i Features and Benefits
Features Benefits
Channel integration • Leverage assets and processes
• Consistent customer experience
across contact points
B2B support • Reach all customer base
• Manage channel relationships better
Sophisticated • Sticky customers
order capture • Customer-specific pricing, S&H, Tax
• Inventory availability
Specialty stores • Different stores for different needs
• Single operations and reuse of UI,
data, and processes
®
Copyright © Oracle Corporation, 2001. All rights reserved.

8. iStore 11i Features and Benefits
Features Benefits
Self-Administration • (Business) Customer manages
users and its processes
• Lower operational cost for both
Customer Profile • Personalization
• Better customer experience
Order Status, • Better service
Invoices, and so on. • Cost efficient
Knowledge base and • Integrated and cost-effective
problem resolution* support
* through iSupport
®
Copyright © Oracle Corporation, 2001. All rights reserved.

9. iStore 11i Features and Benefits
Features Benefits
Business user-centric • Easy, efficient, and cost-effective
Store manager operations
ERP-aware application • No square peg in round hole
• Easy, maintainable integration to
existing business systems
Flexible, open, and • Incorporate value-added features to
extensible architecture store
• Respond to new opportunities
* through iMarketing
®
Copyright © Oracle Corporation, 2001. All rights reserved.

10. Overview
• iStore 11i features and benefits
• Differences between 11i and 3i
• iStore 11i Customer facing user interface
• iStore 11i Merchant facing user interface
• iStore 11i functional areas
• iStore 11i integrations and dependencies
®
Copyright © Oracle Corporation, 2001. All rights reserved.

11. Differences Between 11i and 3i
There is a distinct paradigm shift in the 11i
philosophy.
®
Copyright © Oracle Corporation, 2001. All rights reserved.

12. Differences Between 11i and 3i
Feature iStore 3i iStore 11i
Architecture Stand-alone Dependencies on ERP and CRM
products
Architecture Uses own schema Shares CRM schema, also has
own schema to store
information
Architecture Proprietary (for example, Apache, Jserv
OAS, JWEB dependent)
Architecture View and do methods JSPs, Servlets
Architecture UI components tightly UI separated from other
integrated with components
database and
middleware
components
Architecture Use p12java to make Use JDBC, Rosetta to make
database calls database calls
®
Copyright © Oracle Corporation, 2001. All rights reserved.

13. Differences Between 11i and 3i
Feature iStore 3i iStore 11i
Customization Only third-party APIs Java and PL/SQL APIs available,
covering very limited released with version 2
ground
Customization No known development JDeveloper, Rosetta
tools
Store organization Single site Multiple sites, known as
minisites, can be administered
by the same administrator
Product catalog Products can be loaded Products are loaded into
directly into iStore’s inventory and exposed to iStore
own schema or on the basis of a publish flag
imported from Inventory
iMarketing Tightly bundled Separate component, called
integration through JSP tags
iPayment Direct Through Order Capture
integration
®
Copyright © Oracle Corporation, 2001. All rights reserved.

14. Differences Between 11i and 3i
Feature iStore 3i iStore 11i
ERP Through interface tables Direct calls to ERP views are used
integration to retrieve data
API calls through Order Capture can
add or modify data
Configurator Patch released in later Direct integration with
versions of 3i Configurator
Promotions Coupons Offers published to price engine are
retrieved on the basis of known
information about the customer,
shopping cart, and so on.
B2B Nonexistent, except for Some components are available and
functionality shopping cart others can be created through
customization
Customer No common customer Use of Trading Community
view, customers can be Architecture’s common customer
exported to and model
imported from AR
®
Copyright © Oracle Corporation, 2001. All rights reserved.

15. Practice 5-1 Overview
Checkpoint
This practice covers true or false questions about iStore.
®
Copyright © Oracle Corporation, 2001. All rights reserved.

16. Practice 5-2 Overview
Checkpoint
This practice covers understanding cookies.
®
Copyright © Oracle Corporation, 2001. All rights reserved.

17. Overview
• iStore 11i Features and Benefits
• Differences between 11i and 3i
• iStore 11i Customer Facing user interface
• iStore 11i Merchant Facing user interface
• iStore 11i Functional Areas
• iStore 11i integrations and dependencies
®
Copyright © Oracle Corporation, 2001. All rights reserved.

18. iStore 11i Customer Facing User Interface
Customer requirements:
• Take and fulfill orders
• Make the visit productive
• Make customers return often
• Use Web as first line of contact but retain
consistency
This topic looks at how iStore fulfills these
requirements.
®
Copyright © Oracle Corporation, 2001. All rights reserved.

19. Customer UI: Product Catalog
Encourage repeat users Powerful Search
• Persistent cookie to • Simple
identify returning • AND/OR
users • Restrict search
to category
Easy browsing for users Feature products
• Classification in hierarchy • Multiple lists at any
• Independent of Inventory level
category • Merchant controlled
• Rule-based and manual order, including
classification iMarketing determined
®
Copyright © Oracle Corporation, 2001. All rights reserved.

20. Customer UI: Product Catalog
Provide relevant, useful information
• Merchant-defined relationships
manual and rule driven
• Content association with products
Sell services
Provide customer-specific pricing
®
Copyright © Oracle Corporation, 2001. All rights reserved.

21. Customer UI: Shopping Features
• Foster repeat visits
– Express checkout
– Saved cart
– Shopping lists
• Build communities
Share cart with
others
• Support different
purchase roles
Retriever of a
shared cart can
place it as order
• Do not punish for
placing orders over
Web
Same (or better)
prices
®
Copyright © Oracle Corporation, 2001. All rights reserved.

22. Customer UI: B2B Support
Reach both businesses and consumers with the
same store:
• Multiple users can transact against the same financial
account
• Approval based registration for business users*
• Payment methods suitable for business customers*
• Sharing and e-mail-based routing of carts
• Item entry with customer’s part numbers
• Detailed account history: invoices, order, and payments*
• Specialty stores for different types of users*
• Tax-exempt orders
®
Copyright © Oracle Corporation, 2001. All rights reserved.

23. Customer UI: Checkout
• Smooth buying experience
Remembers and uses past
addresses, payment instruments
• Customized checkout process
• Workflow and message enabled
• Details:
– Tax, S&H charge
– Tax-exempt support
– Credit card, PO, invoice later
– Multiple shipping addresses
– Attachments with orders
– Shipping instructions
– E-mails upon order
submission
®
Copyright © Oracle Corporation, 2001. All rights reserved.

24. Customer UI: Account Service
Lower costs and improve service through self-service:
• Self-administration
Customer
manages
its users
• Manage own profile
• Account related
information
– Orders
– Invoices
– Payment history
and status
®
Copyright © Oracle Corporation, 2001. All rights reserved.

25. Guided Practice 5-3 Overview:
iStore Walk-in User
This practice covers the following topics:
• Browsing through the product catalog as a walk-in
user
• Using product search
• Adding products to the shopping cart
• Performing a checkout
®
Copyright © Oracle Corporation, 2001. All rights reserved.

26. Guided Practice 5-4 Overview:
iStore BC2 User
This practice covers the following topics:
• Creating a registered user
• Changing the profile of a registered user
• Setting up an order with multiple ship-to
addresses
®
Copyright © Oracle Corporation, 2001. All rights reserved.

27. Guided Practice 5-5 Overview:
iStoreB2B User
This practice covers the following topics:
• Creating B2B users
• Assigning privileges to B2B users
• Verifying B2B user orders
®
Copyright © Oracle Corporation, 2001. All rights reserved.

28. Overview
• iStore 11i features and benefits
• Differences between 11i and 3i
• iStore 11i Customer Facing user interface
• iStore 11i Merchant Facing user interface
• iStore 11i functional areas
• iStore 11i integrations and dependencies
®
Copyright © Oracle Corporation, 2001. All rights reserved.

29. Merchant UI: Store Manager
Improve operational
efficiency:
• Business user-
centric store
manager
• Manage product
related content
• Effectivity dates on
almost all items
• Rule-based
relationships and
classification
®
Copyright © Oracle Corporation, 2001. All rights reserved.

30. Merchant UI: Specialty Stores
Set up multiple stores without incurring operational headache:
– Different look-and-feel
– Restrict products and sections
– Different set of store defaults
– Exception-based approach
Store for
Internal General
Premier
Store Store
Partner
Different Standard • Partner-specific logo
pages related • Partner-specific
to checkout section; include only
in-store for partner
Product Catalogs, Templates,
Media Files, Store Defaults
(org, price list, and so on)
®
Copyright © Oracle Corporation, 2001. All rights reserved.

31. Merchant UI: Defining End-User Roles
• Business-to-business (B2B):
– Merchant
– Merchant consumer
• Business-to-consumer (B2C):
– Merchant
– End consumer
®
Copyright © Oracle Corporation, 2001. All rights reserved.

32. Merchant UI:
Key Merchant Role Definitions
• Merchant users:
– Product manager
– Executive management
– Application administrator
• Technical support specialists:
– System administrator
– Database administrator
– Implementation specialist
®
Copyright © Oracle Corporation, 2001. All rights reserved.

33. Guided Practice 5-6 Overview:
iStore Merchant VI
This practice covers exploring the iStore 11i
Merchant UI.
®
Copyright © Oracle Corporation, 2001. All rights reserved.

34. Guided Practice 5-7 Overview:
Adding Sections and Products
This practice covers the following topics:
• Adding sections to the store
• Adding products to sections
• Removing an item
®
Copyright © Oracle Corporation, 2001. All rights reserved.

35. Overview
• iStore 11i features and benefits
• Differences between 11i and 3i
• iStore 11i Customer Facing user interface
• iStore 11i Merchant Facing user interface
• iStore 11i Functionalareas
functional Areas
• iStore 11i integrations and dependencies
®
Copyright © Oracle Corporation, 2001. All rights reserved.

36. iStore 11i Functional Areas
E-commerce implementations and projects are split up
into functional teams:
• Product Catalog and Navigation
• Customer Account Management
• Order Management
®
Copyright © Oracle Corporation, 2001. All rights reserved.

37. Product Catalog and Navigation
• Catalog organization:
– Product
– Section
– Item
– Specialty store
• Product items are loaded into Inventory and made
available to the iStore administrator on the basis
of a publish flag set in Inventory.
• An administrator chooses which product to add to
each specialty store.
®
Copyright © Oracle Corporation, 2001. All rights reserved.

38. Product Catalog and Navigation
A product can be displayed in multiple ways
depending on its location in the product catalog:
• Product functional template
• Display template
• Display style
®
Copyright © Oracle Corporation, 2001. All rights reserved.

39. Product Catalog and Navigation
Section page
P1, P2 displayed
as blocks
P3, P4 displayed
as line items
P5 displayed
as block
®
Copyright © Oracle Corporation, 2001. All rights reserved.

40. Product Catalog and Navigation
Merchant-side functionality:
• Create catalog hierarchy from inventory
• Associate template and media to sections and items
• Include or exclude sections and items from minisite
 http://hostname:port/html/jtflogin.jsp
(ibe_admin)
• JavaScript extensively used
• Customization not supported
®
Copyright © Oracle Corporation, 2001. All rights reserved.

41. Product Catalog and Navigation
Customer-side functionality:
• Browse the catalog hierarchy for minisites
• Display browsing path or visited hierarchy
• Display list and selling prices for items
• Skip or drill down hierarchy levels
 http://hostname:port/html/ibezhome.jsp
• Support customization (JSP level only)
• No JavaScript out of box
®
Copyright © Oracle Corporation, 2001. All rights reserved.

42. Product Catalog and Navigation
Catalog Pricing
• When a section has to be displayed, iStore makes
a call to the pricing engine to determine the price.
• This call is made directly to the pricing engine.
• Pricing is dependent on QP.
®
Copyright © Oracle Corporation, 2001. All rights reserved.

43. Product Catalog and Navigation:
Search
• iStore uses the interMedia search engine, Oracle
8.1.6 platform.
• The search function uses descriptions and long
descriptions in the MTL_SYSTEM_ITEMS_TL table.
• If the merchant wants to enable searching on
additional criteria, he or she must run a concurrent
program.
®
Copyright © Oracle Corporation, 2001. All rights reserved.

44. Product Catalog and Navigation:
Search
• Product information is initially loaded in an iStore
table by a batch process.
• Updates are done through a database trigger call
on the product table.
• The iMedia index is created to facilitate search
capability of the keywords. This index can be
created (and re-created) through SQL*Plus or
through OEM, which is bundled in the product
suite.
• If additional product attributes are to be added in
the product search, the batch job and trigger code
need to be modified.
®
Copyright © Oracle Corporation, 2001. All rights reserved.

45. Product Catalog and Navigation:
Search
INV SCHEMA IBE SCHEMA BROWSER
MTL_SY Inter-
STEM_I IBE_CT
media
TEMS _IMEDI
Objects
A_SEAR
for
DESC, CH
Search
LONG
Concurrent SYNC $I, $K,
DESC & search
Program: sql $R, $N
ATTR table
& DB Tables
Triggers
IBEVCSMV.
®
Copyright © Oracle Corporation, 2001. All rights reserved.

46. Practice 5-8 Overview
Checkpoint
This practice covers understanding the Search features.
®
Copyright © Oracle Corporation, 2001. All rights reserved.

47. iStore 11i Functional Areas
E-commerce implementations and projects are split up
into functional teams:
• Product Catalog and Navigation
• Customer Account Management
• Order Management
®
Copyright © Oracle Corporation, 2001. All rights reserved.

48. Customer Account Management
The term “customer” refers to the end user of iStore:
• Account customer:
– Person who has registered
– iStore recognizes returning account customers
by using cookies
• Walk-in or anonymous customer:
Nonregistered
®
Copyright © Oracle Corporation, 2001. All rights reserved.

49. Customer Account Management
The customer account functionality uses the
common customer model of the trading community
architecture:
• Party
• Account
• Contact point
• Location
• Relationship
• Participation
®
Copyright © Oracle Corporation, 2001. All rights reserved.

50. Customer Account Management:
Customer Model
What is it?
• A model that allows groups in the community such
as organizations, people, places, and networks
relationship to do business together. Customer
model is a solution to enter and update customer
information in a CRM environment.
Who uses it?
• Typical users include all users of CRM and ERP
customer information.
®
Copyright © Oracle Corporation, 2001. All rights reserved.

51. Customer Account Management:
Customer Model
Location Party role
Contact
Point
Party site
Person Organization Party
Party relationship
Group Relationship
Participation
Party account role - Competitor
- Partner
Account
Territory
Participates
how
Organization Product
®
Copyright © Oracle Corporation, 2001. All rights reserved.

52. Customer Account Management
• Customer registration is handled by CRM
Foundation.
– B2C
– B2B
• Authentication or login is handled by CRM
Foundation’s Security Manager.
®
Copyright © Oracle Corporation, 2001. All rights reserved.

53. Customer Account Management:
Merchant Approval
• The merchant can approve account applications
(B2B).
• The merchant assigns an administrator or user
role to the applicant.
®
Copyright © Oracle Corporation, 2001. All rights reserved.

54. Customer Account Management:
Customer Profile
• Password and password hint
• Billing and shipping address
• Payment information
• Shipping method
• E-mail address
®
Copyright © Oracle Corporation, 2001. All rights reserved.

55. Customer Account Management:
Express Checkout
• With express checkout, a customer can purchase
an item without going through a tedious checkout
process.
• Because the customer account model does not
have any provisions for this method of shopping,
iStore stores these preferences in its own schema.
• There are two APIs to the IBE_CUST_ACCOUNTS
table that stores this information, for creating and
updating express checkout information.
®
Copyright © Oracle Corporation, 2001. All rights reserved.

56. Customer Account Management:
Cookies
• Browser cookies sit on the customer’s machine.
• URL cookies are generated by iStore on login and
are relayed in the URL from page to page.
• Cookies identify the user.
• Cookies relay other frequently needed information
in the form of name-value pairs.
®
Copyright © Oracle Corporation, 2001. All rights reserved.

57. Available to Promise (ATP)
• iStore can keep account of local inventory.
• iStore can keep track of shipability days for a
product.
• A product is not reserved in real time.
• Once a product is in the shopping cart, the
customer must explicitly check availability.
• Templates can be modified to do automatic ATP
checks.
®
Copyright © Oracle Corporation, 2001. All rights reserved.

58. Practice 5-9 Overview
Checkpoint
This practice covers Inventory.
®
Copyright © Oracle Corporation, 2001. All rights reserved.

59. iStore 11i Functional Areas
E-commerce implementations and projects are split up
into functional teams:
• Product Catalog and Navigation
• Customer Account Management
• Order Management
®
Copyright © Oracle Corporation, 2001. All rights reserved.

60. Order Management
Order Management deals with all the processes and
functions that relate to the actual buying process.
• Shopping cart
• Add to cart
• Delete from cart
• Modify cart
• Save cart
• Retrieve cart
• Convert to shopping list
• Share cart
®
Copyright © Oracle Corporation, 2001. All rights reserved.

61. Order Management:
Buying Methods
Products can be added or bought by:
• Clicking the Add to Shopping Cart button and then
completing the checkout process
• Retrieving a saved cart and then completing the
checkout process
• Converting a shopping list into a cart and then
completing the checkout process
• Clicking Express Checkout, which bypasses the
checkout process and creates an order
®
Copyright © Oracle Corporation, 2001. All rights reserved.

62. Order Management:
Checkout
• Customer account type
• Shipping and billing addresses:
– Multiple billing and shipping addresses can be
applied to an order
– Multiple billing and shipping addresses can be
applied to a single line item
• Delivery options
• Tax
• Payment
®
Copyright © Oracle Corporation, 2001. All rights reserved.

63. Overview
• iStore 11i features and benefits
• Differences between 11i and 3i
• iStore 11i Customer Facing user interface
• iStore 11i Merchant Facing user interface
• iStore 11i functional areas
• iStore 11i integrations and dependencies
®
Copyright © Oracle Corporation, 2001. All rights reserved.

64. iStore 11i Integrations and Dependencies
• iStore 11i Integration Points: CRM and ERP
• Integration Architecture
• iStore Dependencies: Mandatory
• iStore Dependencies: Optional
• Configurator Integration
• iMarketing Integration
• iPayment Integration
• iSupport Integration
• ERP Integration
• Third Party Integration
®
Copyright © Oracle Corporation, 2001. All rights reserved.

65. iStore Integration Points: CRM and ERP
Shipping
7
Accounts
Pricing 3 6
Receivable
EcFoundation
(JTF)
4 iStore 1 Inventory
Configurator 5 2 iMarketing
Oracle
8
Price Engine
Marketing
iPayment 12
Order
9
Management
Material
Requirements 13 Order Accounts
Planning 10
Capture Receivable
Pricing 14 11 Shipping
®
Copyright © Oracle Corporation, 2001. All rights reserved.

66. Integration Architecture
Message-based interfaces make it easy to integrate with:
CRM EC Apps Oracle/SAP ERP
Tax Shipping
OM Receivables
iMarketing iStore
Open
API’s
NetP and Messaging Inventory MRP
Engine iPayment Interfaces
Configurator HR
iSupport
iBill and Pay
®
Copyright © Oracle Corporation, 2001. All rights reserved.

67. iStore Dependencies: Mandatory
• Oracle Inventory: Handles category structure and
item information
• Oracle Order Management: Keeps records of
orders the customer places and the orders’ pricing
• Oracle Accounts Receivable: For TCA and tax
calculations
• Oracle Shipping: For available shipping methods
• Oracle Order Capture: Pushes orders to Order
Management
• CRM Foundation (JTF): Provides user registration
and authorization
®
Copyright © Oracle Corporation, 2001. All rights reserved.

68. iStore ERP Dependencies: Optional
• Material Requirements Planning (MRP): Provides
product availability information
• Advanced Pricing: Provides capability to set up
complex pricing conditions
®
Copyright © Oracle Corporation, 2001. All rights reserved.

69. iStore CRM Dependencies: Optional
• iMarketing and Marketing Online: Handles
execution of Web marketing campaigns
• iPayment: Authorizes and captures credit card
transactions
• Configurator: Enables customer-configured
products
• One-to-One Fulfillment: Sends e-mail
confirmations to customers
• Concurrent Manager: Runs SQL script to use
Intermedia search
®
Copyright © Oracle Corporation, 2001. All rights reserved.

70. Configurator Integration
• Integration with Configurator allows the user to
build complex products.
• Control is transferred to Configurator during the
configuration operation.
®
Copyright © Oracle Corporation, 2001. All rights reserved.

71. Configurator
• Configurator is used to create product models and
to help the buyer assemble related and dependent
products in the shopping cart.
• You create product models for dependent and
related products by building rules for the products
in the Configurator developer user interface.
• The product models are initially imported from bill
of material (BOM) models.
• The developer user interface can be used to create
a tree structure for the product model.
• If a Configurator user interface is associated with
an item, the store user interface adds the
Configure button or a link. ®
Copyright © Oracle Corporation, 2001. All rights reserved.

72. Configurator Integration
Assist users in selecting products by understanding
their requirements
– Integrated with Oracle Configurator
– Seamless experience
• Pricing • Order
submission
Configurator
Internet Ed. Order
• UI for config Management
• Config rules
• Config details
iStore • UI templates
• Launch config
• BOM info Inventory
• Model info
Configurator • Config rules
Developer
®
Copyright © Oracle Corporation, 2001. All rights reserved.

73. Practice 5-10 Overview
Checkpoint
This practice covers using the Configurator.
®
Copyright © Oracle Corporation, 2001. All rights reserved.

74. Guided Practice 5-11 Overview:
Configurator
This practice covers the following topics:
• Ordering a configurable item
• Saving the cart and sending an e-mail notification
®
Copyright © Oracle Corporation, 2001. All rights reserved.

75. iMarketing
• You can use Oracle iMarketing to personalize the
store and make recommendations.
• You create postings in iMarketing, then create
rules that determine the content for a given
posting, then modify Oracle iStore 11i templates to
make reference to posting tag.
• See Oracle iMarketing Concepts and Procedures
for details.
®
Copyright © Oracle Corporation, 2001. All rights reserved.

76. iMarketing Integration
Convert more visits into purchases by:
– Intelligent cross-sell and upsell
– Targeted recommendations
– Targeted promotions
– At all places on the site
• Visitor information and actions
• Information about page displayed
iStore iMarketing
• Recommended products
• User • Rules
• Ads, promotions
action • Campaigns
tracking • Customer segmentation
Product Catalog
Orders, Installed Base, Pricing, and so on
Customer Profile and Interaction History
®
Copyright © Oracle Corporation, 2001. All rights reserved.

77. iPayment
• If you are planning to provide the option of paying
with a credit card you may want to set up Oracle
iPayment for doing credit card authorization and
fund capture.
• You can set up authorization to be done at the time
the order is placed, or later.
• See Oracle iPayment Concepts and Procedures for
details on setting up Oracle iPayment.
®
Copyright © Oracle Corporation, 2001. All rights reserved.

78. iPayment Integration
Customer purchases
product
iStore
CyberCash CheckFree
Create Order
Order Field-installable
iPayment
Capture payment systems
Authorization Capture
or Author/Capture
Order Accounts Oracle
Management Receivables Collections
Fulfill Order Invoice for order Collect overdue payments
®
Copyright © Oracle Corporation, 2001. All rights reserved.

79. iPayment Key Business Flow
Order Order
iStore
Capture Management
Authorization Authorization
Authorization
3rd-party Authorization /Capture
iPayment AR
software
®
Copyright © Oracle Corporation, 2001. All rights reserved.

80. iPayment 11i Architecture
BEP APIs
Field-
EC-Application HTTP Req installable Gateway
servlet
HTTP(S)
Adapter
HTTP Req
BEP APIs
CyberCash CyberCash
JAVA APIs
Interface Interface
Checkfree PayNow
iPayment HTTP Req servlet Gateway
AcctXfer APIs
Engine
EC-Application
EC-Servlet
PL/SQL APIs
HTTP Req Secure
FTP Checkfree
------
Scheduler -Files-
------
iPayment
Repository
®
Copyright © Oracle Corporation, 2001. All rights reserved.

81. Practice 5-12 Overview
Checkpoint
This practice covers iPayment.
®
Copyright © Oracle Corporation, 2001. All rights reserved.

82. iSupport Integration
Lower costs and improve service through self-service.
– Knowledge-base support
– FAQ
– Create and track service requests (SRs)
– View Installed Base and contracts
– Seamless integration
iStore iSupport
Common Services (security, and so on), UI
Shared Schema
®
Copyright © Oracle Corporation, 2001. All rights reserved.

83. iStore Integration with ERP
Order
Shared Sales Accounts
Management
Schema Receivables
(OM)
• Pricing • Customer/
• Orders/ Field/Mobile contact info
order status Sales • Tax info
• Sales reps
per account
iStore
• Items • Available
• Product to Promise
families TeleSales (ATP)
• Collateral
availability
Material
Inventory Requirements
Planning (MRP)
®
Copyright © Oracle Corporation, 2001. All rights reserved.

84. Channel Integration
Make other channels work with the Web store.
– Share cart with a sales representative
– Leads and opportunities out of saved carts, Web
interactions
– Call-me-back
– Workflow and message enabled
Quotes, Leads, and Oracle Sales Online
Shopping cart Opportunities
(save, share) Oppt/lead assignment
CSR/Sales Rep*
iStore
Oracle TeleSales
Call-me-back Routing, screen pop with
(customer Oracle Telephony
warm transfer
information) Manager
Oracle Customer
*Out-of-box integration to OSO and other apps to Care
be delivered in a future release ®
Copyright © Oracle Corporation, 2001. All rights reserved.

85. Alerts
• Oracle Workflow is used to send e-mail
confirmations to customers and e-mail alerts to
parties that share a shopping cart.
• At a minimum, you must set up message text in
Workflow for Oracle iStore 11i e-mail notifications.
®
Copyright © Oracle Corporation, 2001. All rights reserved.

86. iStore Partners and Third-Party Products
• Java Servlet Development Kit (JSDK) 1.1.8 from
Apache Software Foundation
• TaxWare (iStore sales tax conversion)
• Vertex (tax calculation done in Accounts
Receivable); default tax codes can be set in AR if
Vertex is not used
®
Copyright © Oracle Corporation, 2001. All rights reserved.

87. CRM E-Commerce Foundation Products
• Functional
Order Capture: Communicates with Order
Management
• Architectural
– HTML stack
– Common user interface
®
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88. CRM to CRM E-Commerce Integration Points
Receiving
Integration Point Authoring Module Module Method
Scripting: I Series Scripting iSupport
Get/display product
service history iStore iSupport JSP
Obtain recommendation
list iStore, iSupport iMarketing JSP, Bean
View orders/invoices/
shipments iStore, iSupport Foundation JSP
Buy Now feature iSupport iStore JSP
Data Access Foundation
control module (iSupport) iSupport API
Call Me integration iSupport, iStore Call Center/OTM API
Merchant approval
(integration with iSupport API
Registration) Foundation, iStore
Merchant approval Foundation iSupport API
®
Copyright © Oracle Corporation, 2001. All rights reserved.

89. CRM to CRM E-Commerce Integration Points
Receiving
Integration Point Authoring Module Module Method
User groups Foundation iSupport API
User groups
(for channels ) MES iSupport API
Installed base Service
Configuration iSupport API
Search/view SRs Support iSupport Views
Verify customer
entitlements Contracts iSupport API
Assign a support
rep to an SR Service iSupport API
Create a service
request and generate Support iSupport API
®
Copyright © Oracle Corporation, 2001. All rights reserved.

90. CRM to CRM E-Commerce Integration Points
Authoring Receiving
Integration Point Module Module Method
Service request
management (create, update,
escalate, close) Support iSupport API
Attachment to SR
support FND iSupport API
Create/view service
request profile JTF iSupport API
Search knowledge base Service (SMS) iSupport API
E-mail SR receipt to
customer Workflow iSupport API
Search/view returns Order Capture iSupport Views
Create returns Order Capture iSupport Views
Create/update personalized
homepage JTF iSupport API
Publish/subscribe Workflow iSupport API
®
Copyright © Oracle Corporation, 2001. All rights reserved.

91. CRM to CRM E-Commerce Integration Points
Authoring Receiving
Integration Point Module Module Method
Search/view contracts Contracts iSupport JSP
View/update customer profile JTF iSupport API
Search/view solutions in
SMS Service iSupport API
Search/view technical library MES iSupport API
Browse technical library MES iSupport API, JSP
View company news, alerts MES iSupport API
View patch Support iSupport API
View configuration
information iSupport Support UI
Assign a support
representative to SR iSupport Service
Calculate affiliate dues iMarketing Contracts (post-11i)
®
Copyright © Oracle Corporation, 2001. All rights reserved.

92. CRM to CRM E-Commerce Integration Points
Receiving
Integration Point Authoring Module Module Method
Create a service request
and generate SR number iSupport Service
Create an affiliate
contract iMarketing Contracts
Determine “standard"
entitlement level iSupport Service
Pull posting iStore, Affiliate site iMarketing
Query department
level/organization SRs iSupport Service
Update/install base iSupport Service
Update/escalate SR iSupport Service
Reconcile bill payments Accounts Receivable iPayment
Void an authorization
for an order Order Management iPayment
Credit an affiliate account iMarketing Accounts
Receivable
®
Copyright © Oracle Corporation, 2001. All rights reserved.

93. CRM to CRM E-Commerce Integration Points
Receiving
Integration Point Authoring Module Module Method
Obtain authorization
and capture funds Collections iPayment API
Process order in OM
and capture
payment in AR
based on order
received in iStore iStore, OC, OM, AR iPayment API
Invoice authorization and
capture of payments AR iPayment API
Process orders
using credit cards OM, OC API
iPayment
®
Copyright © Oracle Corporation, 2001. All rights reserved.

94. Summary
In this lesson, you should have learned how to:
• Present the value of iStore 11i
• Explain the basic iStore functionality in the
customer and merchant user interface
• Recognize dependencies and integration points
®
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95. Practice 5-13 Overview
Checkpoint
This practice covers understanding iStore dependencies.
®
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