The document discusses training needs analysis and identifying gaps between employee skills and job requirements. It provides information on signs that a training need exists, such as poor quality work, errors, or safety incidents. The analysis determines if employees know how to do their jobs and why performance gaps exist. Sources to identify needs include interviews, complaints, error rates, and job analyses. The process of training needs analysis involves identifying needs, preparing and delivering training, providing support, and reviewing and evaluating its effectiveness.

1. 8 to 13 August 2015
Organized by BAPA-EU in consultation with BSDI

2. A training need exists when there is a gap between
what is required of a person to perform their duties
completely and what they actually know that
enables them to do so.
A training needs analysis will generally identify the
specific subject matter that needs to be covered
during instruction. Knowledge gained by the
learner will help to increase the level of ability and
allow the learner to perform task at an acceptance
level

3.  New process introduced
 Complaints from staff
 Complaints from customer/clients
 Poor quality of work
 Frequent errors
 Large staff turnover
 Performance dates not meet
 Conflicts between staff
 New equipment/systems or process
 Safety incidents

4.  Does a performance problem exist?
 Does the employee know how to do the job
 Why is there a gap in performance?
 Can the gap be qualified or quantified?
 What are the consequences if the organization does
nothing about the gap?
 What is seriousness of these significances?
 What are parameters of the problem, needs and
tasks to approach it?
 What are the most important ways to deal with
first?

5.  Job roles
 Job process
 Task list
 Job problems
 Task frequency
 Task difficulty
 Task importance

6.  Accident reports
 Company plan, policy or procedures
 Interviews
 Legislation
 Error rates
 Complaints
 Absenteeism
 Quality control reports
 Market research
 Performance appraisal
 Observation
 Testing
 Job analysis

7. Identify
Training
Need
Prepare for
Training
Deliver
Training
Provide
support
Review and
Evaluate
training
Complete
Training