An accident investigation aims to improve safety by exploring the causes of events and identifying remedies. All accidents, regardless of severity, should be investigated to some degree to understand root causes. A thorough investigation involves collecting evidence from the scene, documents, and witness interviews without blame. The investigation process determines immediate causes like unsafe acts or conditions, as well as underlying causes involving management systems. The results are recorded and analyzed to identify corrective actions and prevent future occurrences.
2. Objectives of this Section
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To define the reasons for investigating
accident and incidents.
To outline the process for effectively
investigating accidents and incidents.
To facilitate an effective investigation.
3. Accident Investigation
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Important part of any safety management system.
Highlights the reasons why accidents occur and how
to prevent them.
The primary purpose of accident investigations is to
improve health and safety performance by:
Exploring the reasons for the event and identifying both the
immediate and underlying causes;
Identifying remedies to improve the health and safety
management system by improving risk control, preventing a
recurrence and reducing financial losses.
4. What to Investigate?
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All accidents whether major or minor are caused.
Serious accidents have the same root causes as
minor accidents as do incidents with a potential for
serious loss. It is these root causes that bring about
the accident, the severity is often a matter of chance.
Accident studies have shown that there is a
consistently greater number of less serious
accidents than serious accidents and in the same
way a greater number of incidents then accidents.
5. Many accident ratio studies have been undertaken and
the one shown below is based on studies carried out by
the Health & Safety Executive.
1
Major injury
Or illness
7
Minor injuries or illnesses
189
Non Injury Accidents/Illnesses
6. Accident Studies
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In all cases the ‘non injury’ incidents had the
potential to become events with more serious
consequences.
Such ratios clearly demonstrate that safety effort
should be aimed at all accidents including unsafe
practices at the bottom of the pyramid, with a
resulting improvement in upper tiers.
Peterson (1978) in defining the principles of safety
management says that “an unsafe act, an unsafe
condition, an accident are symptoms of something
wrong within the management’s system.”
7. Accident Studies
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All events represent a degree of failure in control and
are potential learning experiences. It therefore
follows that all accidents should be investigated to
some extent.
This extent should be determined by the loss
potential, rather then just the immediate effect.
8. Stages in an Accident/Incident
Investigation
The stages in an accident/incident investigation are
shown in the following diagram.
Deal with immediate
risks.
Select the level of
investigation.
Investigate the event.
Record and analyse the
results.
Review the process.
9. Dealing with Immediate
Risks
Deal with immediate
risks.
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Select the level of
investigation.
Make the situation safe and
prevent further injury.
Help, treat and if necessary
rescue injured persons.
Investigate the event.
Record and analyse the
results.
Review the process.
When accidents and incidents
occur immediate action may be
necessary to:
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An effective response can only be
made if it has been planned for in
advance.
10. Selecting the level of
investigation
The greatest effort should be put into:
Deal with immediate
risks.
Select the level of
investigation.
Investigate the event.
Record and analyse the
results.
Review the process.
Those involving severe injuries, illhealth or loss.
Those which could have caused
much greater harm or damage.
These types of accidents and incidents
demand more careful investigation and
management time. This can usually be
achieved by:
Looking more closely at the
underlying causes of significant
events.
Assigning the responsibility for the
investigation of more significant
events to more senior managers.
11. Investigating the Event
Deal with immediate
risks.
Select the level of
investigation.
The purpose of investigations is
to establish:
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Investigate the event.
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Record and analyse the
results.
Review the process.
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The way things were and how they came
to be.
What happened – the sequence of events
that led to the outcome.
Why things happened as they did
analysing both the immediate and
underlying causes.
What needs to be done to avoid a
repetition and how this can be achieved.
12. A few sources should give the investigator all that is
needed to know.
Observation
Information from physical
sources including:
• Premises and place of
work
• Access & egress
• Plant & substances in use
• Location & relationship of
physical particles
• Any post event checks,
sampling or
reconstruction
Documents
Information from:
• Written instructions;
Procedures, risk
assessments, policies
• Records of earlier
inspections, tests,
examinations and
surveys.
•
•
•
Checking reliability, accuracy
Identifying conflicts and resolving differences
Identifying gaps in evidence
Interviews
Information from:
• Those involved and
their line
management;
• Witnesses;
• Those observed or
involved prior to the
event e.g. inspection
& maintenance staff.
13. Interviews
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Interviewing the person(s) involved and
witnesses to the accident is of prime
importance, ideally in familiar surroundings
so as not to make the person uncomfortable.
The interview style is important with
emphasis on prevention rather than blame.
The person(s) should give an account of
what happened in their terms rather than the
investigators.
14. Interviews
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Interviews should be separate to stop people
from influencing each other.
Questions when asked should not be
intimidating as the investigator will be seen
as aggressive and reflecting a blame culture.
15. Observation
The accident site should be inspected as
soon as possible after the accident. Particular
attention should/must be given to:
• Positions of people.
• Personnel protective equipment (PPE).
• Tools and equipment, plant or substances in
use.
• Orderliness/Tidiness.
16. Documents
Documentation to be looked at includes:
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Written instructions, procedures and risk
assessments which should have been in operation
and followed. The validity of these documents may
need to be checked by interview. The main points to
look for are:
Are they adequate/satisfactory?
Were they followed on this occasion?
Were people trained/competent to follow it?
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Records of inspections, tests, examination and
surveys undertaken before the event. These provide
information on how and why the circumstances
leading to the event arose.
17. Determining Causes
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Collect all information and facts which surround the
accident.
Immediate causes are obvious and easy to find.
They are brought about by unsafe acts and
conditions and are the ACTIVE FAILURES. Unsafe
acts show poor safety attitudes and indicate a lack of
proper training.
These unsafe acts and conditions are brought about
by the so called ‘root causes’. These are the
LATENT FAILURES and are brought about by
failures in organisation and the management’s safety
system.
18. Determine what changes are needed
The investigation should determine what control
measures were absent, inadequate or not implemented
and so generate remedial action for implementation to
correct this.
19. Generally, remedial actions should follow the
hierarchy of risk control:
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Eliminate Risks by substituting the dangerous by the
inherently less dangerous.
Combat risks at source by engineering controls and
giving collective protective measures priority.
Minimise risk by designing suitable systems of
working.
Use PPE as a last resort.
20. Recording & Analysing the
Results
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Deal with immediate
risks.
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Select the level of
investigation.
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Investigate the event.
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Record and analyse the
results.
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Review the process.
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Recorded in a similar and systematic
manner.
Provides a historical record of the accident.
Analysis of the causes and recommended
preventative protective measures should
be listed.
Completed as soon after the accident as
possible.
Information on the accident and remedial
actions should be passed to all
supervisors.
Appropriate preventative measures may
also have to be implemented by such
supervisors.
Investigation reports and accident statistics
should be analysed from time to time to identify
common causes, features and trends not be
apparent from looking at events in isolation.
21. Reviewing the Process
Deal with immediate
risks.
Select the level of
investigation.
Investigate the event.
Record and analyse the
results.
Review the process.
Reviewing the accident/incident
investigation process should
consider:
– The results of investigations and analysis.
– The operation of the investigation system
(in terms of quality and effectiveness).
Line managers should follow
through and action the findings of
investigations and analysis. Follow
up systems should be established
where necessary to keep progress
under control.
22. The investigation system should be examined
from time to time to check that it consistently
delivers information in accordance with the
stated objectives and standards. This usually
requires:
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Checking samples of investigation forms to verify the
standard of investigation and the judgements made
about causation and prioritisation of remedial
actions.
Checking the numbers of incidents, near misses,
injury and ill-health events;
Checking that all events are being reported.
24. What is an Accident
- an unplanned event
- an unplanned incident involving
injury or fatality
- a series of events culminating in
an unplanned and unforeseen
event
25. How do Accidents occur?
- Accidents
(with or without injuries) occur
when a series of unrelated events coincide at
a certain time and space.
-This can be from a few events to a series of
a dozen or more
(Because the coincidence of the series of
events is a matter of luck, actual accidents
only happen infrequently)
26. Unsafe Acts
- An unsafe act occurs in approx 85%- 95% of
all analyzed accidents with injuries
- An unsafe act is usually the last of a series of
events before the accident occurs (it could
occur at any step of the event)
- By stopping or eliminating the unsafe act, we
can stop the accident from occurring
27. What is an Accident Investigation?
●
A systematic approach to the identification of
causal factors and implementation of
corrective actions without placing blame on
or finding personal fault. The information
collected during an investigation is essential
to determine trends and taking appropriate
steps to prevent future accidents.
28. Which Accidents should be
Recorded or Reported?
ALL accidents
(including illnesses) shall
be recorded and reported
through the established
procedures and guidance
as provided by
NOAA Safety Division
29. Why Investigate Accidents?
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Determine the cause
Develop and implement corrective actions
Document the events
Meet legal requirements
Primary Focus:
PREVENT REOCCURENCE!!!
PREVENT REOCCURENCE!!!
PREVENT REOCCURENCE!!!
30. Accident vs. Near-Miss
Accident :
Any undesired, unplanned
event arising out of a given
work-related task which
results in physical injury/
illness or damage to property.
Near-Miss :
Events which did not result in injury/illness
or damage but had the potential to do so.
32. Accident Causes
Unsafe Act
- an act by the injured person or another
person (or both) which caused the accident,
and/or
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Unsafe Condition
- some environmental or hazardous
situation which caused the accident
independent of the employee
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33. Accident Causation Model
Results of the accident
- physical harm
- property damage
Incident Occurrence
- contact with
- type
Immediate causes
- practices
- conditions
Basic causes
- personal factors
- job factors
- supervisory performance
- management policy and
decisions
34. Results of the Accident
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Physical Harm
- catastrophic (multiple deaths)
- single death
- disabling
- serious
- minor
Property Damage
- catastrophic
- major
- serious
- minor
35. Incident Occurrence
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Type
- struck by
- struck against
- slip, trip
- fell from
- caught on - fell on same level
- caught in
- overexertion
Contact with
- electricity
- noise
- hazmat
- radiation
- equipment
- vibration
- heat/cold
- animals/insects
36. Immediate Causes
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Practices
- operating without
authority
- use equipment
improperly
- not using PPE when
required
- correct lifting
procedures not
established
- drinking or drug use
- horseplay
- equipment not
properly secured
37. Immediate Causes (cont’d)
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Conditions
- ineffective guards
- unserviceable tools and
equipment
- inadequate warning
systems
- bad housekeeping
practices
- poor work space
illumination
- unhealthy work
environment
38. Basic Causes
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Personal Factors
- lack of knowledge or skill
- improper motivation
- physical or mental condition
- literacy or ability
Job Factors
- Physical environment
- sub-standard equipment
- abnormal usage
- wear and tear
- inadequate standards
- design and maintenance
39. Basic Causes (cont’d)
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Supervisory Performance
- inadequate instructions
- failure of SOPs
- rules not enforced
- hazards not corrected
- devices not provided
Management Policy and
Decisions
- set measurable standards
- measure work in progress
- evaluate work vs. standards
- correct performance
No animals were hurt as a result of this accident
40. Severity of Incident
(NOAA Safety Policy NAO-209-1)
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Major
- Employee fatality,
- Hospitalization of 3 or more employees,
- Permanent employee disability,
- Five or more lost workdays,
- Conditions that could pose an imminent and
threat of serious injury/illness to other employees
- Property losses in excess of $1 Million
Minor
- All other (less serious) incidents and unsafe
conditions reported by employees
41. Who Investigates?
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Major Accidents
- NOAA “GO TEAM” Investigation Team
- LO Representative
- Other agencies such as NTSB, USCG, OSHA
Minor Accidents
- First-Line Supervisor
- Site Director or Manager
- Site Safety Representative
- NOAA SECO (if needed)
43. When to Investigate?
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Immediately after incident
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Witness memories fade
Equipment and clues
are moved
Finish investigation quickly
44. What to Investigate?
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All accidents and near-misses
- Conduct investigation upon first
notification
- Keeping the scene in-tact and
recording witnesses statements
early is key to a successful
investigation
45. Accident Investigation Kit
May Include:
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Digital Camera
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Report forms, clipboard, pens
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Barricade tape
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Flashlight
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Tape measure
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Tape recorder
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Personal Protective Equipment (as appropriate)
46. The Accident Occurs
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Employee or co-worker immediately reports
the accident to a supervisor
Supervisor secures/assesses the scene to
prevent additional injuries to other
employees, before assisting the injured
employee
Supervisor treats the injury or seeks
medical treatment for the injured
The accident scene is left intact
Site safety rep is contacted to assist the
supervisor in the investigation of the
accident.
48. What’s Involved?
Who was injured?
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Medication, drugs,
or alcohol?
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Was employee ill or
fatigued?
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Environmental conditions?
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49. Witnesses
Who witnessed the
accident?
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Was a supervisor or
Team Lead nearby?
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Where were other
employees?
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Why didn’t anyone
witness the accident
(working alone, remote areas)?
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50. Interviewing Tips
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Discuss what happened leading
up to and after the accident
Encourage witnesses to describe
the accident in their own words
Don’t be defensive or judgmental
Use open-ended questions
Do not interrupt the witness
55. Accident Narrative
Describe the details so the reader
can clearly picture the accident
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Specific body parts affected
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Specific motions
of injured employee
just before,
during, and
after accident
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56. Causal Factors
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Try not to accept single cause theory
Identify underlying causes (root)
Primary cause
Secondary causes
Contributing causes
Effects
57. Corrective Actions Taken
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Include immediate interim controls
implemented at the time of accident
Recommended corrective actions
Employee training
Preventive maintenance activities
Better operating procedures
Hazard recognition (ORM)
Management awareness of risks involved
58. Immediate Notification
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Supervisor shall complete the NOAA Web Based
Accident/ Illness Report Form and submit within
24 hours of incident occurrence (8 hours for major
incidents).
59. Accident Analysis Summary
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Investigate accident immediately
Determine who was involved and
who witnessed it
Ascertain what items or equipment
were involved
Record detailed description
Determine causal factors
Implement corrective actions
60.
61.
62. 1.
What is an Accident Investigation?
a.
b.
c.
d.
A systematic approach to the identification of causal
factors and implementation of corrective actions.
Finding personal fault and placing blame.
The appropriate steps to prevent future actions.
The essential step to determine trends and taking
action against person or persons at fault.
63. 2.
Which Accidents should be Recorded or
Reported?
a.
b.
c.
d.
Only on the job accidents.
ALL accidents (including illnesses) shall be
recorded and reported.
Only on the job accidents on illnesses that occur on
the job and reported within 8 hours.
All accidents shall be recorded and reported.
64. 3.
Why Investigate Accidents?
a.
b.
c.
d.
To develop and implement corrective actions.
To document the events.
The Primary Focus is to PREVENT
REOCCURENCE!!!
To determine the cause.
65. 4.
Accident vs. Near-Miss?
a.
b.
c.
Any unplanned event arising out of work that
resulted in injury vs. Any event which did not result
in injury but had potential to do so.
Any unsafe work habit vs. Any Hazardous working
conditions.
Any event which warns us of a problem vs. Any
circumstances that result in injury or property
damage.
66. 5.
Which of the following are the basic areas
that are looked at in an Accident
Investigation.
a.
b.
c.
d.
Policies.
Equipment.
Training.
All of the above.
67. Accident Investigation
Accident analysis is carried out in order to
determine the cause or causes of an accident
or series of accidents so as to prevent further
incidents of a similar kind. It is also known as
accident investigation.
68. Accident Investigation
It may be performed by a range of experts,
including forensic scientists, forensic
engineers or health and safety advisers.
Accident investigators, particularly those in
the aircraft industry, are colloquially known as
"tin-kickers".
69. Sequence
Accident analysis is performed in four steps:
Fact gathering: After an accident happened
a forensic process starts to gather all possibly
relevant facts that may contribute to
understanding the accident.
70. Sequence
Fact Analysis:
After the forensic process has been
completed or at least delivered some results,
the facts are put together to give a "big
picture." The history of the accident is
reconstructed and checked for consistency
and plausibility.
71. Sequence
Conclusion Drawing:
If the accident history is sufficiently
informative, conclusions can be drawn about
causation and contributing factors.
72. Sequence
Counter-measures:
In some cases the development of countermeasures is desired or recommendations
have to be issued to prevent further accidents
of the same kind.
74. Methods
Causal Analysis
Causal Analysis uses the principle of
causality to determine the course of events.
Though people casually speak of a "chain of
events", results from Causal Analysis usually
have the form of directed a-cyclic graphs-the
nodes being events and the edges the causeeffect relations. Methods of Causal Analysis
differ in their respective notion of causation.
75. Methods
Expert Analysis
Expert Analysis relies on the knowledge and
experience of field experts. This form of
analysis usually lacks a rigorous
(formal/semiformal) methodological
approach.
This usually affects falsify-ability and
objectivity of analyses. This is of importance
when conclusions are heavily disputed
among experts.
76. Methods
Organizational Analysis
Organizational Analysis relies on systemic
theories of organization. Most theories imply
that if a system's behaviour stayed within the
bounds of the ideal organization then no
accidents can occur.
77. Methods
Organizational Analysis
Organizational Analysis can be falsified and
results from analyses can be checked for
objectivity. Choosing an organizational theory
for accident analysis comes from the
assumption that the system to be analysed
conforms to that theory.
78. Using Digital Photographs to Extract
Evidence
Once all available data has been collected by
accident scene investigators and law
enforcement officers, camera matching,
photogrammetry or rectification can be used
to determine the exact location of physical
evidence shown in the accident scene
photos.
79. Camera matching:
Camera matching uses accident scene
photos that show various points of evidence.
The technique uses CAD software to create a
3-dimensional model of the accident site and
roadway surface.
80. Camera matching:
All survey data and photos are then imported
into a three dimensional software package
like 3D Studio Max.
A virtual camera can be then be positioned
relative to the 3D roadway surface.
Physical evidence is then mapped from the
photos onto the 3D roadway to create a three
dimensional accident scene drawing.
81. Photogrammetry
Photogrammetry is used to determine the
three-dimensional geometry of an object on
the accident scene from the original two
dimensional photos.
82. Photogrammetry
The photographs can be used to extract
evidence that may be lost after the accident
is cleared. Photographs from several
viewpoints are imported into software like
PhotoModeler.
83. Photogrammetry
The forensic engineer can then choose points
common to each photo. The software will
calculate the location of each point in a three
dimensional coordinate system.
84. Rectification
Photographic rectification is also used to
analyze evidence that may not have been
measured at the accident scene. Two
dimensional rectification transforms a single
photograph into a top-down view. Software
like PC-Rect can be used to rectify a digital
photograph.
86. Failure mode and effects analysis
Failure Mode and Effects Analysis (FMEA) was
one of the first systematic techniques for failure
analysis.
It was developed by reliability engineers in the
1950s to study problems that might arise from
malfunctions of military systems.
87. Failure mode and effects analysis
A FMEA is often the first step of a system
reliability study. It involves reviewing as many
components, assemblies, and subsystems as
possible to identify failure modes, and their
causes and effects.
88. Failure mode and effects analysis
For each component, the failure modes and their
resulting effects on the rest of the system are
recorded in a specific FMEA worksheet.
There are numerous variations of such
worksheets.
A FMEA is mainly a qualitative analysis.
89. Failure mode and effects analysis
A few different types of FMEA analysis exist, like
Functional,
Design, and
Process FMEA.
90. Failure mode and effects analysis
Sometimes the FMEA is called FMECA to
indicate that Criticality analysis is performed also.
91. Failure mode and effects analysis
An FMEA is an inductive reasoning (forward
logic) single point of failure analysis and is a core
task in reliability engineering, safety engineering
and quality engineering.
Quality engineering is specially concerned with
the "Process" (Manufacturing and Assembly) type
of FMEA.
92. Failure mode and effects analysis
A successful FMEA activity helps to identify
potential failure modes based on experience with
similar products and processes - or based on
common physics of failure logic.
93. Failure mode and effects analysis
It is widely used in development and
manufacturing industries in various phases of the
product life cycle.
Effects analysis refers to studying the
consequences of those failures on different
system levels.
94. Failure mode and effects analysis
Functional analyses are needed as an input to
determine correct failure modes, at all system
levels, both for functional FMEA or Piece-Part
(hardware) FMEA.
95. Failure mode and effects analysis
A FMEA is used to structure Mitigation for Risk
reduction based on either failure (mode) effect
severity reduction or based on lowering the
probability of failure or both.
96. Failure mode and effects analysis
The FMEA is in principle a full inductive (forward
logic) analysis, however the failure probability can
only be estimated or reduced by understanding
the failure mechanism.
97. Failure mode and effects analysis
Ideally this probability shall be lowered to
"impossible to occur" by eliminating the (root)
causes. It is therefore important to include in the
FMEA an appropriate depth of information on the
causes of failure (deductive analysis).
98. Failure mode and effects analysis
The FME(C)A is a design tool used to
systematically analyze postulated component
failures and identify the resultant effects on
system operations. The analysis is sometimes
characterized as consisting of two sub-analyses,
the first being the failure modes and effects
analysis (FMEA), and the second, the criticality
analysis (CA).
99. Failure mode and effects analysis
Successful development of an FMEA requires
that the analyst include all significant failure
modes for each contributing element or part in the
system. FMEAs can be performed at the system,
subsystem, assembly, subassembly or part level.
100. Failure mode and effects analysis
The FMECA should be a living document during
development of a hardware design. It should be
scheduled and completed concurrently with the
design. If completed in a timely manner, the
FMECA can help guide design decisions. The
usefulness of the FMECA as a design tool and in
the decision making process is dependent on the
effectiveness and timeliness with which design
problems are identified.
101. Failure mode and effects analysis
Timeliness is probably the most important
consideration. In the extreme case, the FMECA
would be of little value to the design decision
process if the analysis is performed after the
hardware is built.
102. Failure mode and effects analysis
While the FMECA identifies all part failure modes,
its primary benefit is the early identification of all
critical and catastrophic subsystem or system
failure modes so they can be eliminated or
minimized through design modification at the
earliest point in the development effort.
103. Failure mode and effects analysis
Therefore, the FMECA should be performed
at the system level as soon as preliminary
design information is available and extended
to the lower levels as the detail design
progresses.
104. Failure mode and effects analysis
Remark: For more complete scenario modelling
other type of Reliability analysis may be considered,
for example fault tree analysis(FTA); a deductive
(backward logic) failure analysis that may handle
multiple failures within the item and/or external to
the item including maintenance and logistics. It
starts at higher functional / system level. A FTA
may use the basic failure mode FMEA records or
an effect summary as one of its inputs (the basic
events). Interface hazard analysis, Human error
analysis and others may be added for completion in
scenario modelling.
105. Functional analysis
The analysis may be performed at the functional
level until the design has matured sufficiently to
identify specific hardware that will perform the
functions; then the analysis should be extended to
the hardware level. When performing the hardware
level FMECA, interfacing hardware is considered to
be operating within specification. In addition, each
part failure postulated is considered to be the only
failure in the system (i.e., it is a single failure
analysis).
106. Functional analysis
In addition to the FMEAs done on systems to
evaluate the impact lower level failures have on
system operation, several other FMEAs are done.
Special attention is paid to interfaces between
systems and in fact at all functional interfaces. The
purpose of these FMEAs is to assure that
irreversible physical and/or functional damage is
not propagated across the interface as a result of
failures in one of the interfacing units.
107. Functional analysis
These analyses are done to the piece part level for
the circuits that directly interface with the other
units. The FMEA can be accomplished without a
CA, but a CA requires that the FMEA has
previously identified system level critical failures.
When both steps are done, the total process is
called a FMECA.
108. Ground rules
The ground rules of each FMEA include a set of
project selected procedures; the assumptions on
which the analysis is based; the hardware that has
been included and excluded from the analysis and
the rationale for the exclusions. The ground rules
also describe the indenture level of the analysis, the
basic hardware status, and the criteria for system
and mission success.
109. Ground rules
Every effort should be made to define all ground
rules before the FMEA begins; however, the ground
rules may be expanded and clarified as the analysis
proceeds. A typical set of ground rules
(assumptions) follows:
110. Ground rules
Only one failure mode exists at a time.
●
All inputs (including software commands) to the
item being analyzed are present and at nominal
values.
●
All consumables are present in sufficient
quantities.
●
Nominal power is available
●
112. Benefits
It provides a documented method for selecting a
design with a high probability of successful
operation and safety.
113. Benefits
A documented uniform method of assessing
potential failure mechanisms, failure modes and
their impact on system operation, resulting in a list
of failure modes ranked according to the
seriousness of their system impact and likelihood of
occurrence.
114. Benefits
Early identification of single failure points (SFPS)
and system interface problems, which may be
critical to mission success and/or safety. They also
provide a method of verifying that switching
between redundant elements is not jeopardized by
postulated single failures.
115. Benefits
An effective method for evaluating the effect of
proposed changes to the design and/or operational
procedures on mission success and safety.
116. Benefits
A basis for in-flight troubleshooting procedures and
for locating performance monitoring and faultdetection devices.
118. Basic terms
The following covers some basic FMEA
terminology.
Failure
The loss under stated conditions.
119. Basic terms
Failure mode
The specific manner or way by which a failure
occurs in terms of failure of the item (being a part or
(sub) system) function under investigation; it may
generally describe the way the failure occurs. It
shall at least clearly describe a (end) failure state of
the item (or function in case of a Functional FMEA)
under consideration. It is the result of the failure
mechanism (cause of the failure mode). For
example; a fully fractured axle, a deformed axle or a
fully open or fully closed electrical contact are each
a separate failure mode.
120. Basic terms
Failure cause and/or mechanism
Defects in requirements, design, process, quality
control, handling or part application, which are the
underlying cause or sequence of causes that
initiate a process (mechanism) that leads to a
failure mode over a certain time. A failure mode
may have more causes.
121. Basic terms
Failure cause and/or mechanism
For example; "fatigue or corrosion of a structural
beam" or "fretting corrosion in a electrical contact"
is a failure mechanism and in itself (likely) not a
failure mode. The related failure mode (end state) is
a "full fracture of structural beam" or "an open
electrical contact". The initial Cause might have
been "Improper application of corrosion protection
layer (paint)" and /or "(abnormal) vibration input
from another (possible failed) system".
122. Basic terms / Failure effect
Immediate consequences of a failure on operation,
function or functionality, or status of some item.
123. Indenture levels (bill of material or
functional breakdown)
An identifier for system level and thereby item
complexity. Complexity increases as levels are
closer to one.
127. Detection
The means of detection of the failure mode by
maintainer, operator or built in detection system,
including estimated dormancy period (if applicable)
128. Risk Priority Number (RPN)
Cost (of the event) * Probability (of the event
occurring) * Detection (Probability that the event
would not be detected before the user was aware of
it)
129. Severity
The consequences of a failure mode. Severity
considers the worst potential consequence of a
failure, determined by the degree of injury, property
damage, system damage and/or time lost to repair
the failure.
130. Remarks / mitigation / actions
Additional info, including the proposed mitigation or
actions used to lower a risk or justify a risk level or
scenario.
132. Probability (P)
In this step it is necessary to look at the cause of
a failure mode and the likelihood of occurrence.
This can be done by analysis, calculations / FEM,
looking at similar items or processes and the
failure modes that have been documented for
them in the past. A failure cause is looked upon
as a design weakness. All the potential causes
for a failure mode should be identified and
documented.
133. Probability (P)
This should be in technical terms. Examples of
causes are: Human errors in handling,
Manufacturing induced faults, Fatigue, Creep,
Abrasive wear, erroneous algorithms, excessive
voltage or improper operating conditions or use
(depending on the used ground rules). A failure
mode is given an Probability Ranking.
135. Severity (S)
Determine the Severity for the worst case
scenario adverse end effect (state). It is
convenient to write these effects down in terms of
what the user might see or experience in terms of
functional failures. Examples of these end effects
are: full loss of function x, degraded performance,
functions in reversed mode, too late functioning,
erratic functioning, etc.
136. Severity (S)
Each end effect is given a Severity number (S)
from, say, I (no effect) to VI (catastrophic), based
on cost and/or loss of life or quality of life. These
numbers prioritize the failure modes (together
with probability and detectability). Below a typical
classification is given. Other classifications are
possible. See also hazard analysis.
139. Detection (D)
The means or method by which a failure is
detected, isolated by operator and/or maintainer
and the time it may take. This is important for
maintainability control (Availability of the system)
and it is specially important for multiple failure
scenarios.
140. Detection (D)
This may involve dormant failure modes (e.g. No
direct system effect, while a redundant system /
item automatic takes over or when the failure only
is problematic during specific mission or system
states) or latent failures (e.g. deterioration failure
mechanisms, like a metal growing crack, but not
a critical length).
141. Detection (D)
It should be made clear how the failure mode or
cause can be discovered by an operator under
normal system operation or if it can be discovered
by the maintenance crew by some diagnostic
action or automatic built in system test. A
dormancy and/or latency period may be entered.
143. Detection (D)
DORMANCY or LATENCY PERIOD The average time that a
failure mode may be undetected may be entered if known.
For example:
During aircraft C Block inspection, preventive or predictive
maintenance, X months or X flight hours
During aircraft B Block inspection, preventive or predictive
maintenance, X months or X flight hours
During Turn-Around Inspection before or after flight (e.g. 8
hours average)
During in-built system functional test, X minutes
Continuously monitored, X seconds
Editor's Notes
I.Background Information:
Stress the importance of investigating incidents. Your investigation team must understand that their job can save the organization a lot of money and help prevent a similar accident from occurring in the future. The input of every member of the investigation team is vital to a thorough and successful investigation report.
II.Speaker’s Notes:
Why should we investigate accidents? To prevent future accidents from occurring is the number one reason. Also, accident investigations will usually bring out “hidden” safety issues that can be addressed in other work areas to prevent accidents in those areas.
Determining the cause is not a reason to place blame. Usually there are multiple causes or contributing factors. Digging into the root or main cause may take time, because it may be hidden under a number of easy or apparent causes.
We also need to document the NMFS version of the incident for reporting to the Occupational Safety and Health Administration (OSHA) and so the workers’ compensation claim can be managed correctly.
I.Background Information:
Your accident investigation and reporting procedures should explain who is responsible for investigating the different types of accidents.
This is just an example of which employees might be on the investigation team. Please make the appropriate changes so the information coincides with your company’s accident investigation and reporting procedures.
How NOAA’s accident investigation and reporting procedures define “minor” and “major” accidents? Make sure the definitions in the Speaker’s Notes: match the description in your company’s plan.
II.Speaker’s Notes:
A “minor” accident is one in which no injury occurs or the most severe injury only requires first-aid, not a visit to the doctor. This type of accident or near miss can easily be handled by the injured employee’s supervisor and a member of the safety committee. The chosen safety committee member should work in a different department so he or she can look at the situation from a fresh perspective.
A “major” accident is one in which the injury is severe enough that a doctor’s visit is required. Again the supervisor will be involved, along with at least one member (possibly more) of the safety committee. The safety manager and production manager will also be involved.
The assembled investigation team decides who leads the investigation and who will be responsible for writing the report.
I.Background Information:
The employees in this class will have the basis to become qualified trainers just by their participation in this class. Once they understand the importance of the investigation and learn how to find and communicate details, they will be effective members of an investigation team.
II.Speaker’s Notes:
Not everyone is permitted to investigate accidents. Obviously, you are on yourway due to your participation in this class. By the end of this session you will understand the proper way to investigate accidents.
You should also understand the importance of conducting an investigation. If you don’t take the investigation process seriously, or just go through the motions, the investigation will not be valid.
A thorough investigation requires the ability to seek out hidden details and to communicate those details successfully so that others reading the investigation report will be able to picture exactly what happened.
I.Background Information:
How do you notify or assemble the investigation team? Is the SECO or safety focal point contacted, and then they contact members of the investigation team?
II.Speaker’s Notes:
Ideally, the investigation should begin immediately. The investigation team should be assembled and the process should begin even while the injured employee is still being treated.
The memories of the injured employee and witnesses are affected by time. They may elaborate on the story or forget important details if they are not questioned immediately.
Potential causal factors might be removed. For example, the equipment involved may be moved, the slippery floor cleaned up, the broken ladder repaired. Investigators want to arrive at the scene before anything is changed.
If the investigation team cannot arrive at the scene immediately, they should make it a priority to arrive as soon as possible.
Waiting a day or two is just not acceptable. By then you have lost important information, and the investigation will not be complete. Recommendations from the investigation may not be valid because they are based on inaccurate information.
I.Background Information:
Do you have an accident investigation kit made up? If so, where is it located? Who has access to the kit? Who is responsible for obtaining the kit when the investigation team is called? All of this information should be explained in your accident investigation and reporting procedures.
II.Speaker’s Notes:
This slide lists the essential elements of an investigation kit.
Pictures can be taken and used as evidence or to help supplement the report.
Having the report forms will help make sure details are not overlooked while conducting the investigation.
Barricade tape is used to block off the accident scene until the investigation is complete.
A flashlight may be needed to look for those hidden details
A tape measure records the height of fall, etc.
A tape recorder can be used by all team members to record witnesses’ statements or investigator’s observations.
Work gloves are needed because equipment or debris may need to be moved.
I.Background Information:
Your employees should already understand the importance of immediately reporting all incidents, including near misses. This is stressed in the “New Employee Safety Orientation” training session.
Do your supervisors understand how to handle an injured employee? Have they been trained in first-aid/CPR? Do they take the injured worker to the doctor if necessary?
Does the supervisor know how to initiate an incident investigation? Do they understand the importance of leaving the incident scene intact for the investigators?
Make sure the supervisor understands that the employee should complete the employee account of incident form as soon as possible.
II.Speaker’s Notes:
Employees are responsible for immediately reporting all injuries, near miss incidents, and facility-damaging accidents.
Remember, as a supervisor, you are responsible for ensuring all injured personnel receive proper treatment.
Do not touch the incident scene until the investigation team arrives, unless something presents an immediate danger to other personnel, until the investigation team arrives.
Contact the incident investigation team and have the injured employee complete the employee account of the incident form.
I.Background Information:
How does NMFS call for an investigation team to gather? Who determines the members of a particular investigation team?
Who retrieves the investigation kit?
Pass out Accident Investigation forms.
II.Speaker’s Notes:
Once the team has gathered at the scene, decide who will be the team leader.
Step back from the scene to look at the big picture. Do you observe anything that is unusual or out of place?
Record your initial observations. Try not to record what you think may have happened; just record what you see.
Take pictures or a video.
I.Background Information:
Does NMFS have any kind of post-accident drug screen requirement? If so, you will find out later if the injured employee was on alcohol or illegal drugs.
Most of the information contained in this slide will have to be taken from the employee’s statement. The employee may not think to include all of this information, so make sure the employee is thoroughly interviewed.
II.Speaker’s Notes:
Write down the complete name of the injured employee(s). What department do they work in? Who is the supervisor?
Have the injured employee complete his or her account of the incident.
Was the injured employee taking any medication, either prescription or non-prescription, such as pain medicine, allergy medicine, aspirin, etc.? Is the employee diabetic or subject to seizures? Is there any evidence of use of alcohol or illegal drugs?
Was the employee feeling ill lately (if so, the employee may have been taking medication)? Did the employee have symptoms of drowsiness, upset stomach, headaches, etc.?
Was the injured employee working a double shift or rotating shifts? Fatigue or the adjustment in work hours may have contributed to the incident.
When interviewing the injured employee, do not come across as trying to find the employee at fault for the accident. Just tell the employee that these are standard questions on the form that have to be answered.
I.Speaker’s Notes:
Write down the name(s) of the witness(es), the departments in which they work, and the names of their supervisors.
Interview witnesses separately and write down or record their statements. Some questions to ask witnesses include:
Were there any unsafe acts on the part of the person involved that precipitated the incident (i.e., horseplay or not following proper safety procedures).
Do you know of any personal factor on the part of the individual involved that may have induced an unsafe condition (i.e., inexperience, alcohol use or fatigue).
If supervisors were nearby, was the employee being directly supervised? Where was the supervisor at the time of the accident?
Use a facility map or draw a picture of where other employees, including witnesses, were located when the accident occurred. What were they doing?
If there were no witnesses, why not? Was the injured employee working alone? If not, why had the other employees left the injured employee alone? Was the fact that the employee was alone a contributing factor?
I.Background Information:
If time allows, have the employees conduct some mock interviews to get them comfortable with the process.
II.Speaker’s Notes:
When interviewing, avoid using domineering or patronizing mannerisms or speech. The interviewee will probably not respond well to this attitude.
Convey your sincere concern for the safety of employees at your facility and let them know that you are trying to find ways to fix the cause of this accident.
Do not interrupt the interviewee; take detailed notes.
Review your notes at the end of the interview to avoid any misunderstanding.
I.Speaker’s Notes:
Was the injured employee operating a machine, tool, or piece of equipment that may have contributed to the incident? Was there a malfunction? Was the employee trained to use the equipment? How much experience did the employee have with the equipment? Was the employee being directly supervised while using the equipment? Was the employee wearing proper PPE, if required?
Was the employee using a chemical at the time of the incident? If so, was the employee properly trained, experienced, or supervised? Was the employee wearing appropriate PPE?
Environmental factors include: slippery floor, inadequate lighting, crowded work space, noise, stress, etc.
The work schedule can be a factor if the work level was increased well above normal levels. Did this increase cause the injured employee to bypass safety procedures in order to speed up production? Were safety hazards ignored because “production had to be finished”?
I.Speaker’s Notes:
Note the date and exact time of the incident. Was this just before or after a break? Did the injury occur early Monday morning, when the employee may have been tired from a busy weekend?
Was the employee working his or her normal shift and performing a normal job function? If not, why was the employee doing work that was outside of the normal work functions?
Was the employee coming off of a vacation or sick leave? Is it possible that the employee was daydreaming about the vacation he or she planned to start the next day?
I.Speaker’s Notes:
The incident location needs to be specific. Start with the main work area such as: the northwest corner of the maintenance shop, lobby of the main office, main deck of the vessel.
Now get specific:
Was the employee on something such as a ladder, a machine, a platform, a chair, a staircase, etc.?
Was the injured employee under a overhead load, workbench, a machine, etc.?
Was the employee in a forklift, manlift, confined space, etc.?
If the accident occurred off-site, make sure the address of the accident site is noted along with these details.
Was the injured employee doing work that is part of his or her normal job functions? If not, was the employee properly trained to do the work?
I.Speaker’s Notes:
What type of motion was the injured employee conducting at the time of the accident? Examples include: walking, running, bending over, squatting, climbing, operating a lever, pushing a broom, using a scalpel, turning a valve, turning a wrench, pounding a hammer, etc.
Were the motions repetitive?
Were they handling heavy or light material? Was it big and bulky? Did they have help, or were they using appropriate material handling equipment, such as a pallet jack or truck dollies?
I.Background Information:
Detailed description is important for claims management. Should the employee later claim that he also injured his knee in the accident, you have a detailed account in which no one witnessed his holding a knee or limping after the accident to indicate that the knee was also injured.
II.Speaker’s Notes:
The incident should be described on the report in such detail that any reader can clearly picture what happened. For example: The injured employee was walking east down the main aisle, staying to the north side of the aisle, in building #4. He was carrying two boxes of samples with a combined weight of 35 pounds; however, the boxes did come up to his chin and limited his field of vision. The employee did not see the 6-foot, 1/2-inch-diameter extension cord that was laying on the floor and protruding 18 inches into the aisle right next to the newly installed U-Make-It machine. The injured employee stepped on the cord with his left foot, which then rolled forward.
Body parts: The employee fell onto his left side and did not have time to break his fall, so his left elbow squarely struck the ground. The boxes were released upon impact. Three of the sample containers broke, spilling approximately 1.5 liters of 10% formalin.
Motions after the incident. The employee rolled to his back, sat up and held his left elbow in his right hand. He sat in this position for about a minute before being helped to his feet.
I.Speaker’s Notes:
There are almost always multiple causes that contribute to an accident. Try not to settle on a single cause theory, because there are usually contributing factors.
What are all the possible underlying causes or contributing factors. In the example described on the last slide: The employee was carrying a load that partially blocked his vision, the cord should not have protruded out to the aisle. Other considerations: Was the aisle properly lighted? Was there a noise or something that distracted the injured worker from looking down, etc.?
Once the list of potential causes or contributing factors has been compiled, try to determine the primary cause, or the cause that appears to have contributed the most to the accident. This is the cause that, if removed, the accident probably would have been prevented.
Other causes will be considered as secondary potential causes.
All causes should be investigated for corrective actions; however, the primary cause should be the focus of corrective actions.
I.Background Information:
Does NMFS accident investigation and reporting procedures have a form for documenting and recommending corrective actions to management?
II.Speaker’s Notes:
Immediate corrective actions are those that are done right after the investigation is complete. These will remove a danger and prevent a repeat of the accident until formal, or long-term, corrective actions can be completed. These do not need a recommendation form, because they are implemented immediately by the supervisor or the investigation team. For example, put the extension cord back in its proper storage location before someone else slips on it.
Once the investigation team has compiled the investigation report, they can make a number of recommendations to management. Recommendations might include retraining employees on lifting and carrying techniques and material handling equipment, retraining maintenance on putting material away when the job is finished, or maybe improving the lighting in that area of the facility.
I. Speaker’s Notes:
To summarize, these are the steps you should follow when an accident occurs.