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HOW TO DRIVE SOCIAL MEDIA
ENGAGEMENT WITH YOUR
NONPROFIT STORIES
Julia Campbell
ABOUT ME
Mom of 2
Returned Peace Corps Volunteer (Senegal
2000-2002)
Former Development and Marketing
Director at small shops
Author, Storytelling in the Digital Age: A
Guide for Nonprofits
Passionate digital storytelling evangelist
Tweet: @JuliaCSocial
WHAT WE
WILL COVER
TODAY
Specific storytelling
strategies that you can
employ to connect with
supporters
Real-world examples
from nonprofits rocking
digital storytelling for
social media engagement
Battle-tested tools to use
to rock your digital
storytelling
WE ARE ALL
STORYTELLE
RS.
SUPPORTER
S WANT
STORIES!
Resource: https://www.classy.org/blog/want-donors-to-give-again-read-this/
Source Article from http://www.queerideas.co.uk/my_weblog/2015/10/the-fundraising-
paradox.html
CHANGES IN SOCIAL
MEDIA BEHAVIOR
TWITTER: @JULIACSOCIAL
WE ARE USING
SOCIAL MEDIA
LESS
Facebook reported a roughly 5
percent decline in total time
spent on the site in the last
quarter of 2017.
TWITTER: @JULIACSOCIAL
WE ARE
USING
POSTING
FEWER
PERSONAL
UPDATES
A report from The Information released in
December 2016 said that personal updates
had declined on Facebook 15 percent over
the year, and had declined 21 percent from
mid-2014 to mid-2015.
TWITTER: @JULIACSOCIAL
WE ARE
INCREASING OUR
USE OF
MESSAGING APPS
Meanwhile, Facebook's
messaging apps — WhatsApp
and Messenger — increased
installs, up 15 percent and two
percent respectively.
TWITTER: @JULIACSOCIAL
BUT FACEBOOK
ISN’T GOING
ANYWHERE
Facebook now has 1.71 billion
active users every month.
450 million users connected to
nonprofit Pages.
TWITTER: @JULIACSOCIAL
NEITHER IS
INSTAGRAM
Around one-third of online
adults (32%) report using
Instagram every month.
Instagram has over 800 million
monthly active users, including
38% of women in the U.S. and
26% of men.
TWITTER: @JULIACSOCIAL
RECENT SOCIAL MEDIA
CHANGES THAT AFFECT
MARKETERS TWITTER: @JULIACSOCIAL
Zuck said himself that Facebook’s focus in
2018 is to “make sure Facebook isn’t just
fun but also good for your well-being and
for society.”
TWITTER: @JULIACSOCIAL
FACEBOOK NEWS FEED
TO PRIORITIZE
“MEANINGFUL
INTERACTIONS” OVER
PUBLIC POSTS.
TWITTER: @JULIACSOCIAL
FACEBOOK IS
GOING TO
EMPHASIZE
LOCAL NEWS AND
EVENTS.
TWITTER: @JULIACSOCIAL
FACEBOOK TOLD US WHAT IT
TAKES TO SUCCEED
Trusted
Informative
Local
Inspiring conversation
FACEBOOK
What works: Sharing “mission moments” and
short stories, live video, native video, helpful
– useful – valuable – entertaining.
Authenticity over slick branding!
2 PILLARS OF A VISUAL SOCIAL
MEDIA STRATEGY
Valuable,
informative
STORYTELLING!
TWITTER: @JULIACSOCIAL
TWITTER: @JULIACSOCIAL
TWITTER: @JULIACSOCIAL
TWITTER: @JULIACSOCIAL
TWITTER: @JULIACSOCIAL
TWITTER: @JULIACSOCIAL
4
STORYTELLING
STRATEGIES
FOR SOCIAL
MEDIA
IMPACT
STORY
Life changed; trajectory altered.
Not data-driven.
Benefits not features.
Not as much about WHAT they went
through, but how they FELT.
Address knowledge gaps about the
population and the program.
INSIDER
STORY
Who volunteers and works with your
organization?
Why do they do it?
What have they learned?
What has been their best experience?
What has been the hardest?
Behind-the-scenes insight
Humanize the brand
DONOR
STORY
Powerful form of social capital.
Why did they give?
Why do they continue to give?
What does this mean to them?
COMMUNIT
Y STORY
Influential and well-respected community
members.
Community partners.
Legislators, politicians, media personalities.
What do your supporters
really value?
What do they want to
know more about as
related to our nonprofit
and our work?
QUESTIONS
WHEN CREATING SOCIAL MEDIA
CONTENT:
How can you answer the WIIFM question –
What’s In It For Me?
What value do you provide to them?
What kind of education or resources do
they look to you to provide?
KNOWLEDGE GAPS
What does your target
audience already know
about you?
What misconceptions may
they have about the
population you work with
or the work that you do?
“SO, TELL US YOUR STORY…”
What is your favorite memory?
How has the Boys & Girls Club made
you feel?
How did you feel when you first
discovered the Boys & Girls Club?
What is one reason that you continue to
support us?
What impact have you witnessed in the
community because of our work?
BATTLE-
TESTED TOOLS
USE YOUR
SMARTPHONE
Native videos on social media.
Live streaming videos.
Short, sweet, poignant,
authentic.
Provide in-the-moment
updates.
Thank supporters.
BATTLE-
TESTED
TOOLS
Canva
Adobe Spark
Animoto
WordSwag mobile app
BATTLE-
TESTED
TOOLS
Facebook Groups
GaggleAmp
Thunderclap
EMBED
STORYTELLIN
G
EVERYWHERE
Meetings.
Club gatherings.
New hire
orientations.
Volunteer events.
Any and all in-person
and virtual get
togethers.
STORYTELLI
NG TOOLKIT
Examples of the best
stories
Links to website
Sample social media
posts
Sample email
templates
Visuals
Videos
Storytelling tips
INVITE
PARTNERS
Direct involve the
people that you serve
in telling their own
story.
Empower them.
Make them a vital
part of the
storytelling culture
and crafting the
storytelling plans.
LISTEN
Ask questions.
Don’t say “tell me
your story.”
Never be critical.
Never be dismissive.
Nothing is too small!
QUESTIONS?
Email:
Julia@jcsocialmarketing.co
m
Twitter: @JuliaCSocial
Website:
www.jcsocialmarketing.co
m

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