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HOW TO USE DIGITAL
STORYTELLING TO DRIVE
DONATIONS
Julia Campbell, MPA
www.jcsocialmarketing.co
m
TWEET: @JULIACSOCIAL
ABOUT ME
Mom of 2
Returned Peace Corps Volunteer (Senegal
2000-2002)
Former Development and Marketing
Director at small shops
Author, Storytelling in the Digital Age: A
Guide for Nonprofits
Passionate digital storytelling evangelist
Tweet: @JuliaCSocial
TWEET: @JULIACSOCIAL
Connect
Slides, notes and resources
http://jcsocialmarketing.com/tnbroundtable/
1. Presentation Slides
2. Storytelling in the Digital Age Workbook
3. Content Calendar template
What We Will Cover Today
Why digital
storytelling is the
best way to build
relationships with
supporters
How to create a
system to collect the
best stories across
your organization
How to use stories
to take donors from
passive to
passionate
Free and low-cost
tools you can use to
enhance your digital
storytelling
TWEET: @JULIACSOCIAL
WHAT CAN
STORYTELLIN
G DO?
TWEET: @JULIACSOCIAL
TWEET: @JULIACSOCIAL
DONORS
WANT
STORIES!
TWEET: @JULIACSOCIAL
Resource: https://www.classy.org/blog/want-donors-to-give-again-read-this/
SO WHY DON’T WE DO IT
BETTER?
TWEET: @JULIACSOCIAL
NONPROFIT
DIGITAL
STORYTELL
ING
CHALLENG
ES
We aren’t using storytelling strategically and with
intention.
We don’t know how to start.
We can’t see the forest for the trees.
We have unrealistic expectations.
We want to raise awareness, but we don’t know
how to translate that awareness into action.
We desperately want the world to care just as
much as we do.
TWEET: @JULIACSOCIAL
SO HOW DO WE “DO”
DIGITAL
STORYTELLING WITH
INTENTION AND
PURPOSE?
TWEET: @JULIACSOCIAL
3-PART DIGITAL STORYTELLING
FRAMEWORK
TWEET: @JULIACSOCIAL
GRAB ATTENTION. ELICIT EMOTION. INSPIRE ACTION.
ATTENTION IS
THE SCARCEST
AND MOST
PRECIOUS
RESOURCE ON
THE PLANET.
TWEET: @JULIACSOCIAL
TWEET: @JULIACSOCIAL
WRITE A COMPELLING STORY
TWEET: @JULIACSOCIAL
Use unexpected plot twists and plot structures1.
Feature unusual characters2.
Look beyond the obvious story, case/example model
3.
TWEET: @JULIACSOCIAL
TWEET: @JULIACSOCIAL
TWEET: @JULIACSOCIAL
TWEET: @JULIACSOCIAL
YOU CAN DO VIDEO!
TWEET: @JULIACSOCIAL
TWEET: @JULIACSOCIAL
TWEET: @JULIACSOCIAL
TWEET: @JULIACSOCIAL
2) MAKE ME
FEEL
SOMETHING!
“Communication is the transfer of
emotion.” ~Seth Godin
TWEET: @JULIACSOCIAL
TWEET: @JULIACSOCIAL
TWEET: @JULIACSOCIAL
STORIES MUST…
TWEET: @JULIACSOCIAL
Resonate at a
deeply human,
universal level.
01
Go beyond a
recounting of
“things that
happened”.
02
Use visual,
evocative
language.
03
TWEET: @JULIACSOCIAL
TWEET: @JULIACSOCIAL
TWEET: @JULIACSOCIAL
DON’T JUST
“PULL
HEARTSTRIN
GS”.People avoid or eventually
tune out 3 kinds of stories:
Stories that attempt to
make them feel guilty.
Stories that obligate them
to do something they
don’t want to do.
Stories that threaten their
identify, values, and
worldview.
TWEET: @JULIACSOCIAL
EVOKE PRIDE
TWEET: @JULIACSOCIAL
GREENPEACE STORY &
CONTENT GUIDE
“The story Greenpeace tells, and has always told, is that a
better world is possible, and brave individual and
collective actions can make it a reality.
Now, to save the world, we’re going to get a billion other
people to smash their own impossibles.
We will tell stories using language that is optimistic, bold
and includes a humorous wink. We will rebel against
convention and make beauty in the face of dreary and
stale.”
TWEET: @JULIACSOCIAL
USE EMOTION WITH
INTENTION
TWEET: @JULIACSOCIAL
Different emotions can
lead people to different
actions.
What do you want
people to believe and
do?
Think about how they
would feel if they were
taking that action.
Think about stories
that would make them
feel that way.
WE ARE AIMING FOR
THE “CREATION OF
A SHARED IDENTITY
BETWEEN THE
INDIVIDUAL AND
THE CAUSE OVER
TIME.”
~SANDER VAN DER
LINDEN
TWEET: @JULIACSOCIAL
3) INSPIRE ACTION
Only one call-to-action (CTA) per story.
TWEET: @JULIACSOCIAL
TWEET: @JULIACSOCIAL
TWEET: @JULIACSOCIAL
TWEET: @JULIACSOCIAL
TWEET: @JULIACSOCIAL
TWEET: @JULIACSOCIAL
TWEET: @JULIACSOCIAL
EFFECTIVE
CTAS:
Inspire
Are specific
Show how the problem will be solved
Easy to accomplish
Something people know how to do
TWEET: @JULIACSOCIAL
YOUR
STORIES
MAKE YOUR
IDEAS REAL
FOR YOUR
AUDIENCE.
TWEET: @JULIACSOCIAL
HOW TO
CREATE
YOUR
DIGITAL
STORYTELLI
NG PLAN
TWEET: @JULIACSOCIAL
1) DETERMINE
YOUR
DESTINATION
What would you do if you
couldn’t fail?
What do you hope to achieve with
digital storytelling?
What does success look like?
TWEET: @JULIACSOCIAL
THINK
DEEPER
“Getting on Facebook”
“Start tweeting”
“Get 5,000 fans”
THERE ARE NOT GOALS –
they are tactics to get to
your goals
TWEET: @JULIACSOCIAL
2) IDENTIFY
YOUR TARGET
AUDIENCE
TWEET: @JULIACSOCIAL
DONOR
MOTIVATIO
NS
Purpose and
meaning
Growth and
learning
Valued
connections
TWEET: @JULIACSOCIAL
WHERE ARE THE KNOWLEDGE
GAPS?
What does your target
audience already know
about you?
What misconceptions may
they have about the
population you work with
or the work that you do?
TWEET: @JULIACSOCIAL
QUESTIONS
Who are your supporters?
What do they value?
Why are they interested in
your work?
What drives them?
TWEET: @JULIACSOCIAL
TWEET: @JULIACSOCIAL
“THEY ARE NOT ONE
OF YOUR DONORS.
YOU ARE ONE OF
THEIR CHARITIES.”
~MARKY PHILLIPS
TWEET: @JULIACSOCIAL
WHAT TYPE OF STORY
ARE WE TELLING?
TWEET: @JULIACSOCIAL
IMPACT STORY
TWEET: @JULIACSOCIAL
TWEET: @JULIACSOCIAL
INSIDER
STORY
TWEET: @JULIACSOCIAL
INSIDER
STORY
TWEET: @JULIACSOCIAL
DONOR STORY
TWEET: @JULIACSOCIAL
TWEET: @JULIACSOCIAL
PARTNER
STORY
TWEET: @JULIACSOCIAL
TWEET: @JULIACSOCIAL
HOW DO WE COLLECT
THESE STORIES AT
OUR NONPROFIT?
TWEET: @JULIACSOCIAL
EMBED
STORYTELLING
EVERYWHERE
Meetings.
Orientations.
Volunteer events.
Any and all in-person and
virtual get togethers.
TWEET: @JULIACSOCIAL
INVITE
CLIENTS
Direct involve the people
that you serve in telling
their own story.
Empower them.
Make them a vital part of
the storytelling culture
and crafting the
storytelling plans.
TWEET: @JULIACSOCIAL
“SO, TELL US
YOUR
STORY…”
What is your favorite
memory?
How has our
organizations made you
feel?
How did you feel when
you first discovered us?
What is one reason that
you continue to support
us?
Benefits, not features.
TWEET: @JULIACSOCIAL
COMPILE
AND SHARE
Write down stories about
your own life.
What makes these stories
memorable?
Create and share
examples.
TWEET: @JULIACSOCIAL
STORY IDEA
BANK
Create a Story Idea Bank.
Keep ideas in Dropbox or
Google Docs.
No idea too small!
TWEET: @JULIACSOCIAL
WHERE SHOULD WE
SHARE OUR STORIES
FOR THE GREATEST
IMPACT?
TWEET: @JULIACSOCIAL
YOUR
STORIES
ARE THE
GOLD.
TWEET: @JULIACSOCIAL
“Think of the story itself as gold.
You mine the gold, you capture the story.
Then you bring it back to your office and you
need to pound that gold into difference
shapes and sizes, depending on whom
you’re talking to, or also where you’re telling
it.”
~Andy Goodman
YOUR
WEBSITE
TWEET: @JULIACSOCIAL
TWEET: @JULIACSOCIAL
TWEET: @JULIACSOCIAL
FEATURE
YOUR BEST
STORIES
https://www.denverrescuemission.org/stori
es
https://www.amirahinc.org/blog
https://www.stbaldricks.org/blog/category/
real-life-stories
TWEET: @JULIACSOCIAL
EMAIL
Way to build deeper
relationships with donors and
donor prospects.
Send shorter emails more
frequently.
Write in a friendly tone, signed
from a real person.
Update on accomplishments,
success stories, impact.
TWEET: @JULIACSOCIAL
TWEET: @JULIACSOCIAL
TWEET: @JULIACSOCIAL
TWEET: @JULIACSOCIAL
SOCIAL MEDIA
TWEET: @JULIACSOCIAL
Where is our target
audience?
Which platforms do we
enjoy using?
What is manageable?
TWEET: @JULIACSOCIAL
TWEET: @JULIACSOCIAL
TWEET: @JULIACSOCIAL
TWEET: @JULIACSOCIAL
FACEBOOK
LIVE
TWEET: @JULIACSOCIAL
TWEET: @JULIACSOCIAL
BATTLE-
TESTED
TOOLS
Canva –
https://about.canva.
com/en_in/canva-
for-nonprofits/
WordSwag mobile
app –
http://wordswag.co/
Adobe Spark –
https://spark.adobe.
com/edu/
TWEET: @JULIACSOCIAL
TWEET: @JULIACSOCIAL
VIDEO
CREATION
TOOLS
Animoto –
https://animoto.com/business/non-profit
Unfold – http://www.unfoldstori.es/
Nutshell by Prezi –
https://prezi.com/nutshell/index_en.html
Lumen5 – https://lumen5.com/pricing/
TWEET: @JULIACSOCIAL
SOCIAL
MEDIA
TOOLS
Hootsuite –
https://hootsuite.com/pages/landing/non-
profit-discount-application
Buffer – https://buffer.com/nonprofits
Later – https://later.com/
BuzzSumo –
http://buzzsumo.com/nonprofits/
TWEET: @JULIACSOCIAL
ASK
YOURSELF:
Are you telling real
stories, or just sharing
messages?
What new insights will
your audience gain from
your stories?
Are they interesting?
Are they challenging
assumptions in creative
and engaging ways?
TWEET: @JULIACSOCIAL
STOP THINKING OF
STORYTELLING AS A
MEGAPHONE TO PROMOTE
YOUR AGENDA.
THINK OF IT AS A GIFT FOR
YOUR SUPPORTERS.
TWEET: @JULIACSOCIAL
QUESTIONS?
Email me:
Julia@jcsocialmarketing.com
Get the notes and other
resources:
http://jcsocialmarketing.com
/afpct-storytelling/
Join the Nonprofit Social
Media Storytelling Facebook
Group:
https://www.facebook.com/g
roups/socialmediastorytelling
/
TWEET: @JULIACSOCIAL

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