JoAnn Riley
17210 Ardisia Drive                                                                  Phone: 512-785-3699
JoAnn Riley ● Page 2
   •   Maintained medical records database
   •   Responded to medical records inquires
   •   Worked...
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  1. 1. JoAnn Riley 17210 Ardisia Drive Phone: 512-785-3699 Pflugerville, TX 78660 E-Mail: OBJECTIVE: To obtain a professional position with opportunity for advancement based on new and innovative skills offered to an organization. PROFESSIONAL EXPERIENCE: American Cancer Society Cancer Information Specialist November 2005 – Present • Provide on-line education and assistance to patients/families/public on cancer information • Handle the initial call and resolve inquiry immediately using an on-line database and other available resources • Identify caller's request and provide accurate and thorough information • Resolve caller's inquiries immediately by responding to information questions • Maintain a professional approach and demeanor • Actively listen to caller’s needs • Attend Focus Groups MAKARiOS Office Manager January 2005 – December 2007 • Manage office transactions • Make deposits weekly • Mail receipts to donors weekly • Respond to inquiries from donors, partners and parties interested in learning more about MAKARiOS • Attend board meetings • Create correspondence as required • Handle all accounting functions for organization via QuickBooks • Create and maintain donor database • Attend training conferences as necessary • Research requirements for establishing and operating a non-profit owned coffee shop Broadwing Communications Documentation Administrator May 2005 – August 2005 • Input fiber data into spreadsheets • Conduct fiber audit for seven regions • Archiving of closed cases • Input data into Site Power database • Contact field technicians for information related to Site Power data • Create spreadsheets for company propriety gathered • Trace fibers in a fiber optic network found on schematics Brown McCarroll, L.L.P. Department Assistant June 2003 – November 2004 • Entered data into computer software (Databank) • Created spreadsheets and documents for effective and efficient storage, retrieval, and archiving of data • Trained coworkers on the use of Microsoft products • Negotiated the ordering of various medical records • Provided customer assistance to clients and staff
  2. 2. JoAnn Riley ● Page 2 • Maintained medical records database • Responded to medical records inquires • Worked with attorneys to ensure that all files were correct and complete • Provided instructions to internal clients explaining records retention and maintenance • Created and implemented new and efficient methods of handling reoccurring job tasks City of Austin Maintenance Worker II January 2001 – May 2003 • Maintained facility computer networks • Assisted in meeting client needs for scheduled events • Responded to facility maintenance requests • Provided preventive maintenance on HVAC units, actuators, exhaust fans, elevators and other various mechanical equipment United States Navy Electrician’s Mate and Construction Electrician October 1996 – May 2004 • Supervised and trained incoming personnel new to the unit • Coordinated training and maintained records for subordinates • Attended briefings to pass down vital information to the unit • Provided technical training to personnel • Assisted in distribution of scheduled work assignments • Budgeted for tools needed to conduct ship maintenance EDUCATION: St. Edward’s University Bachelor’s Degree in Organizational Communication - Summa Cum Laude COMPUTER SKILLS: • Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Windows 95, 98, XP, QuickBooks, Databank, Site Power and Adobe products. • Type 50-60 WPM OTHER INTERESTS / AWARDS: City of Austin: • Recognized for Outstanding Customer Service, 4th Quarter 2001, 2nd Quarter 2001, and 3rd Quarter 2002. • PACE award (To motivate employees and acknowledge them for “a job well done” or “thanks for a helping hand” or other such action) – 03/27/01 showing initiative, responsibility and going beyond job description US Navy Reserves: • Awarded the Junior Sailor of the Quarter – 3rd Quarter – for services while assigned as the CBVet Coordinator for Detachment 1422 US Navy: • Letter of Commendation from the Vice Admiral • Letter of Appreciation from the Commanding Officer • Good Conduct metal • Outstanding physical readiness achievement