The document discusses Ranjan Raghuvir Indumati Joshi visualizing concepts from the International Organization for Standardization's (ISO) quality standards in the 1980s for Indian businesses. Specifically, it summarizes ISO 9000, which deals with quality management systems and principles to help organizations meet customer and stakeholder needs within legal requirements. Over one million organizations worldwide are independently certified under ISO 9001 standards, however the certification process has also been criticized as unnecessary in some cases.