What is the importance of Project Quality Management? What isproject quality management? What are the main processes includedin project quality management?Importance of Project Quality Management:Describes the processes required to ensure that the project satisfies the needs forwhich it is undertaken. It includes quality planning, performing quality assurance andcontrol.Ensures that the project will satisfy the stated or implied needs for which it wasundertaken. Ensuring that a project will satisfy the needs for which it was undertaken.This knowledge area assures that the project meets the requirements that the projectwas undertaken to produce. These processes measure overall performance, andmonitor project results and compare them to the quality standards set out in the project-planning process to assure that the customer will receive the product or service theythought they purchased. Includes the processes and activities of the performingorganization that determine quality policies, objectives, and responsibilities so that theproject will satisfy the needs for which it was undertaken. Includes all the activities of theperforming organization that determine quality policies, objectives, and responsibilitiesso that the project will satisfy the needs for which it was undertaken. A projectmanagement knowledge area that coordinates the quality planning, quality assurance,and quality control of the project. Ensures that the project will satisfy the stated orimplied needs for which it was undertaken.Quality management from a projectperspective is to assure that the stakeholder requirements detailed within the ProjectScope Document are met. Quality Management is concerned with and about theimportance of: Customer Satisfaction – Customer satisfaction is the understanding,evaluation, definition, and management of expectations so that customerrequirements are met. This approach requires conformance to requirements and afitness of use for the product or service. Prevention over inspection – Prevention over inspection is the commonsense principal that the cost of preventing mistakes is generally much less thanthe cost of correcting them. (Especially when they are uncovered during aninspection) Management responsibility – Management responsibility in quality is toprovide the resources needed to sustain success. Continuous improvement – Continuous improve is following the plan-do-check-act cycle of quality improvement.Project quality management:Project Quality Management is all about the synergy of continuous improvement of theproject and the principal of project delivery. Using a Quality Management approach playa key role in assuring the project meets the customer requirements. Knowledge area.
Processes and activities of the performing organization that determine quality policies,objectives and responsibilities so that the project will satisfy the needs for which it wasundertaken. This is one of the nine knowledge areas of project management. Projectquality management ensures that the quality requirements of the project are satisfied.The processes included in this knowledge area are plan quality, perform qualityassurance, and perform quality control.A subset of project management that includesthe processes and activities required to ensure that the project will satisfy the needs forwhich it was undertaken. Includes the processes and activities of the performingorganization that determine quality policies, objectives, and responsibilities so that theproject will satisfy the needs for which it was undertaken. Describes the processesrequired to ensure that the project satisfies the needs for which it is undertaken. Itincludes quality planning, performing quality assurance and control.Processes included in project quality management:The three processes associated with Project Quality Management are:1. Quality Planning – Quality planning identifies the standards which arerelevant to the project and how to assure the standards are achieved. This is akey process of the planning process group.Identifying which quality standardsare relevant to the project and how to satisfy them.2. Perform Quality Assurance – Performing Quality Assurance is theexecution of the quality activities during project execution.evaluating overallproject performance to ensure the project will satisfy the relevant qualitystandards3. Perform Quality Control – Performing Quality Control is the monitoringdeliverables to evaluate whether they comply with the project’s quality standardsand to identify how to permanently remove causes of unsatisfactoryperformance. This process occurs as a part of the monitoring and controllingprocess group.Monitoring specific project results to ensure that they comply withthe relevant quality standards while identifying ways to improve overall quality.Quality Planning• It is important to design in quality and communicate important factors that directlycontribute to meeting the customer’s requirements• Design of experiments helps identify which variables have the most influence onthe overall outcome of a process• Many scope aspects of IT projects affect quality like functionality, features,system outputs, performance, reliability, and maintainabilityQuality Assurance
• Quality assurance includes all the activities related to satisfying the relevantquality standards for a project• Another goal of quality assurance is continuous quality improvement• Benchmarking can be used to generate ideas for quality improvements• Quality audits help identify lessons learned that can improve performance oncurrent or future projectsQuality Assurance PlanQuality Control• The main outputs of quality control are– acceptance decisions
– rework– process adjustments• Some tools and techniques include– Pareto analysis– statistical sampling– Six Sigma– quality control chartsPareto Analysis:• Pareto analysis involves identifying the vital few contributors that account for themost quality problems in a system• Also called the 80-20 rule, meaning that 80% of problems are often due to 20%of the causes• Pareto diagrams are histograms that help identify and prioritize problem areasStatistical Sampling and Standard Deviation:• Statistical sampling involves choosing part of a population of interest forinspection• The size of a sample depends on how representative you want the sample to be• Sample size formula:Sample size = .25 X (certainty Factor/acceptable error)2Six Sigma:• Six Sigma is “a comprehensive and flexible system for achieving, sustaining andmaximizing business success. Six Sigma is uniquely driven by closeunderstanding of customer needs, disciplined use of facts, data, and statistical
analysis, and diligent attention to managing, improving, and reinventing businessprocesses.”*