1. What is the importance of Project Quality Management? What is
project quality management? What are the main processes included
in project quality management?
Importance of Project Quality Management:
Describes the processes required to ensure that the project satisfies the needs for
which it is undertaken. It includes quality planning, performing quality assurance and
control.Ensures that the project will satisfy the stated or implied needs for which it was
undertaken. Ensuring that a project will satisfy the needs for which it was undertaken.
This knowledge area assures that the project meets the requirements that the project
was undertaken to produce. These processes measure overall performance, and
monitor project results and compare them to the quality standards set out in the project-
planning process to assure that the customer will receive the product or service they
thought they purchased. Includes the processes and activities of the performing
organization that determine quality policies, objectives, and responsibilities so that the
project will satisfy the needs for which it was undertaken. Includes all the activities of the
performing organization that determine quality policies, objectives, and responsibilities
so that the project will satisfy the needs for which it was undertaken. A project
management knowledge area that coordinates the quality planning, quality assurance,
and quality control of the project. Ensures that the project will satisfy the stated or
implied needs for which it was undertaken.Quality management from a project
perspective is to assure that the stakeholder requirements detailed within the Project
Scope Document are met. Quality Management is concerned with and about the
importance of:
Customer Satisfaction – Customer satisfaction is the understanding,
evaluation, definition, and management of expectations so that customer
requirements are met. This approach requires conformance to requirements and a
fitness of use for the product or service.
Prevention over inspection – Prevention over inspection is the common
sense principal that the cost of preventing mistakes is generally much less than
the cost of correcting them. (Especially when they are uncovered during an
inspection)
Management responsibility – Management responsibility in quality is to
provide the resources needed to sustain success.
Continuous improvement – Continuous improve is following the plan-do-
check-act cycle of quality improvement.
Project quality management:
Project Quality Management is all about the synergy of continuous improvement of the
project and the principal of project delivery. Using a Quality Management approach play
a key role in assuring the project meets the customer requirements. Knowledge area.
2. Processes and activities of the performing organization that determine quality policies,
objectives and responsibilities so that the project will satisfy the needs for which it was
undertaken. This is one of the nine knowledge areas of project management. Project
quality management ensures that the quality requirements of the project are satisfied.
The processes included in this knowledge area are plan quality, perform quality
assurance, and perform quality control.A subset of project management that includes
the processes and activities required to ensure that the project will satisfy the needs for
which it was undertaken. Includes the processes and activities of the performing
organization that determine quality policies, objectives, and responsibilities so that the
project will satisfy the needs for which it was undertaken. Describes the processes
required to ensure that the project satisfies the needs for which it is undertaken. It
includes quality planning, performing quality assurance and control.
Processes included in project quality management:
The three processes associated with Project Quality Management are:
1. Quality Planning – Quality planning identifies the standards which are
relevant to the project and how to assure the standards are achieved. This is a
key process of the planning process group.Identifying which quality standards
are relevant to the project and how to satisfy them.
2. Perform Quality Assurance – Performing Quality Assurance is the
execution of the quality activities during project execution.evaluating overall
project performance to ensure the project will satisfy the relevant quality
standards
3. Perform Quality Control – Performing Quality Control is the monitoring
deliverables to evaluate whether they comply with the project’s quality standards
and to identify how to permanently remove causes of unsatisfactory
performance. This process occurs as a part of the monitoring and controlling
process group.Monitoring specific project results to ensure that they comply with
the relevant quality standards while identifying ways to improve overall quality.
Quality Planning
• It is important to design in quality and communicate important factors that directly
contribute to meeting the customer’s requirements
• Design of experiments helps identify which variables have the most influence on
the overall outcome of a process
• Many scope aspects of IT projects affect quality like functionality, features,
system outputs, performance, reliability, and maintainability
Quality Assurance
3. • Quality assurance includes all the activities related to satisfying the relevant
quality standards for a project
• Another goal of quality assurance is continuous quality improvement
• Benchmarking can be used to generate ideas for quality improvements
• Quality audits help identify lessons learned that can improve performance on
current or future projects
Quality Assurance Plan
Quality Control
• The main outputs of quality control are
– acceptance decisions
4. – rework
– process adjustments
• Some tools and techniques include
– Pareto analysis
– statistical sampling
– Six Sigma
– quality control charts
Pareto Analysis:
• Pareto analysis involves identifying the vital few contributors that account for the
most quality problems in a system
• Also called the 80-20 rule, meaning that 80% of problems are often due to 20%
of the causes
• Pareto diagrams are histograms that help identify and prioritize problem areas
Statistical Sampling and Standard Deviation:
• Statistical sampling involves choosing part of a population of interest for
inspection
• The size of a sample depends on how representative you want the sample to be
• Sample size formula:
Sample size = .25 X (certainty Factor/acceptable error)2
Six Sigma:
• Six Sigma is “a comprehensive and flexible system for achieving, sustaining and
maximizing business success. Six Sigma is uniquely driven by close
understanding of customer needs, disciplined use of facts, data, and statistical
5. analysis, and diligent attention to managing, improving, and reinventing business
processes.”*
6. 2.1 Project Quality Management Process
Identify Quality
Thresholds and
Standards
Quality
measurements
are identified
Measure Quality
The Deliverable is
not acceptable
and/or complete -
Implement
Quality
Enhancement
Measures
2.2 Establish
Quality
Criteria and
Standards
2.3 Measure
Quality of
Deliverable
Has the Quality
Target been met?
The Deliverable is
complete and
ready for
acceptance
Yes No
2.4 Enhance
Quality
Achieved
QualityManager/Project
Manager
Perform Quality
Assurance
Perform Quality
Control
QualityReviewer
QualityManager/
ProjectManager
