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OpenITSM - IT Service Management with Open Source

by Managing Director at NETWAYS GmbH on Feb 08, 2011

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Building a infrastructure for modern systems management can be a very expensive project - with commercial software. But Open Source can be an alternative, because today there are tools for all ...

Building a infrastructure for modern systems management can be a very expensive project - with commercial software. But Open Source can be an alternative, because today there are tools for all important service management processes available. The speach gives an overview about the most mature tools for Incident & Problem Management, Event Management, Operations Management, Service Desk and CMDB.

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OpenITSM - IT Service Management with Open Source OpenITSM - IT Service Management with Open Source Presentation Transcript