Interview with Ed Abbo on Siebel CRM 8.0

1. Today’s Topic Siebel 8.0 and the Value of Applications Unlimited with Ed Abbo Welcome to Oracle’s Appcast! Oracle AppCasts are online audio interviews with Oracle customers, partners, product and Industry experts, delivered via RSS podcasting www.oracle.com/appcasts

2. Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

8. Oracle’s Siebel CRM Complete & Industry-Specific CRM Marketing/ Loyalty SFA Self Service PRM Incentive Comp Order Mgmt eBilling Call Center Field Service

10. Applications Unlimited JD Edwards EnterpriseOne 8.12 Siebel 8.0 JD Edwards World A9.1 PeopleSoft 9.0 Oracle E-Business Suite 12

15. Simplification for the End User

16. Task-Based User Interface

17. Industry Enhancements for 8.0 Public Sector Communications and Media Finance Life Sciences High Technology Insurance and Healthcare Travel Transportation and Hospitality Consumer Goods Energy Complex Manufacturing Retail Automotive

18. Business Agility Allowing the Business to Change the Business Process function getObject(obj) { var theObj; if(document.all) { if(typeof obj=="string") { return document.all(obj); } else { return obj.style; } } if(document.getElementById) { if(typeof obj=="string") { return document.getElementById(obj); } else { return obj.style; } } return null; }

19. Directed Work

25. Complementary CRM On Demand On Premise Hybrid

26. Integrated to Back Office Apps Order Capture to Order Management CRM On Demand to Oracle E-Business Suite Hosted Call center for Oracle TeleService Hosted Call center for Peoplesoft Support and Helpdesk Financial Services Account Origination and Provisioning FUSION MIDDLEWARE CONTACT ON DEMAND CONTACT ON DEMAND

27. Future Proofing CRM Sales Web Services Customer, Product, Price Masters, Integration SOA Content Task Flows, Process Flows and Insight-Driven Dashboards via Analytics Fusion Standards Based Technology Stack Native service oriented architecture Ongoing investments Service Marketing C/OM Self Service CRM ERP Legacy

28. For more information please visit: http://www.oracle.com/applications/crm/siebel Thank you for joining us for today’s Appcast Siebel 8.0 and the Value of Applications Unlimited with Ed Abbo